NGHIP V QUN L KS VA V NH

TM TT CNG VICNgi qun l khch sn nh chu trch nhim qun l trc tip cc hot ng hng ngy ca khu vc trc tip v gin tip phc v khch, c th bao gm c b phn L tn, Bung, n ung, K ton, Nhn s, Marketing v bn hng... Nhng nhim v c th hng ngy, hng tun hay hng thng lin quan n cc hot ng trn ca mi khch sn rt khc nhau. Ngi qun l phi c nng lc ch o, phi hp v kim tra cc cng vic c m t trong ti liu ny.CHC DANH CNG VICChc danh thng c dng cho v tr cng vic ny l: Qun l khch sn Gim c khch snDANH MC CC CNG VIC V PHN VICCng vic 1: Vai tr v chc nng ca ngi qun l khch sn nh1. T chc v vai tr ca ngi qun l khch sn nh2. Qun l khch sn nh3. Chc nng v cng vic hng ngy ca ngi qun l khch sn nh4. Trch nhim ca ngi qun l khch sn nh trong vic kim sot ni b5. Chm sc khch vi cng v l ngi qun l khch sn6. Chm sc khch vi cng v l ngi qun l khch sn (kin thc)Cng vic 2: Qun l nghip v bung1. An ninh v an ton2. Phng vi3. Kim tra tnh trng bung4. Bo dngCng vic 3: Qun l nghip v l tn1. Quy trnh nhn t bung2. Cng ngh thng tin v l tn3. Quy trnh nhn v tr bung4. An ninh, kim sot cha kha v i ph vi cc trng hp khn cpCng vic 4: Qun l nghip v n ung1. Xc nh nhu cu ca khch2. Cc loi n, ung phc v trong nh hng v lp thc n3. An ton v v sinh thc phm4. Chun b ca lm vic ca nh hng5. Cc mi quan h cng vic hiu qu v phng php lm vicCng vic 5: Qun l nghip v k ton1. Hiu bit cc khi nim c bn ca k ton2. Thc hnh k ton v thut ng k ton3. H thng kim sot4. Qun l tin mt5. Bo co kt qu kinh doanh6. Lp ngn sch7. Chi ph8. Bo co cui thngCng vic 6: Qun tr nhn s1. Gii thiu v chc nng qun l nhn s2. Tuyn dng, thu v sa thi nhn vin3. Hp ng lao ng v lng4. o to nh hng v s tay nhn vin5. Bn m t cng vic6. nh gi nng lc lm vicCng vic 7: Qun l hot ng Marketing1. Marketing l g?2. Cng c marketing 4P3. Cng c marketing P - Sn phm: nh v th trng v nh gi sn phm4. Cng c marketing P - Gi5. Cng c marketing P - a im: Knh phn phi v i din6. Cng c marketing P - Xc tin: Qung co7. Cng c marketing P - Xc tin: Tm hiu thc t/ Quan h cng chng/ Bn hng c nhn8. Nghin cu v thng k

NGHIP V BUNG PHNGTM TT CNG VICNhn vin bung trong khch sn hoc c s tng t c nhim v lm sch v phc v ti cc khu vc cng cng, phng ng v phng tm ca khch.CHC DANHThng thng, nhng ngi lm cng vic ny c gi l: Nhn vin bung Nhn vin chnh trang bung Nhn vin v sinh khu vc cng cngDANH MC CNG VIC V PHN VICCng vic 1: Chun b ca lm vic1. Chun b nhn ca lm vic2. V sinh c nhn3. Cc nguyn tc v sinh4. Cc thut ng v tnh trng bung5. Cch s dng bo co tnh trng bung6. Thut ng Nghip v bung7. Cch s dng my nhn tin v b m8. Cch s dng cha kho9. An nhinh v an ton trong cng vic10. S t chc khch sn11. S cu v phn ng vi cc tnh hung khn cpCng vic 2: Sp xp xe y1. Nhn vi khn tm2. Cc loi vi v khn tm3. Loi bung v loi ging4. Nhn cc vt dng cung cp cho bung5. Cc vt dng trong bung6. S dng xe y7. Hiu bit v cc thit b8. Nhn cc cng c v ho cht ty ra9. Hiu bit v cc cng c v cht ty raCng vic 3: S dng in thoi1. Tr li in thoi2. Chuyn cuc gi3. Ghi li li nhn4. Quy trnh nhn tin b mCng vic 4: Chm sc khch hng1. Chm sc khch2. X l phn nn ca khch3. Cc t ting AnhCng vic 5: i ph vi sinh vt gy hi1. X l cn trng v sinh vt gy hiCng vic 6: Dn v sinh khng thung xuyn1. Dn v sinh khng thung xuynCng vic 7: Loi b vt bn1. Loi b vt bnCng vic 8: Dn v sinh khu vc cng cng1. nh ngha khu vc cng cng2. Quy trnh dn v sinh khu vc cng cngCng vic 9: Dn bung khch tr1. Vo bung2. Cc buc dn v sinh t :1 - 63. Cch tho ga giung: buc 74. Cch tri ga ging :buc 85.Cch gp vung gc ging :bc 96.Cch thay i v gi: buc 107.Cch lm sch bi trong bung v b mt :bc 118.Cc buc dn v sinh thung xuyn t 12 - 179.Quy trnh b sung khi bung10. Tit kim in v ncCng vic 10: Dn phong tm1. Cc buc dn v sinh t 1 - 102. V sinh bn ra tay ,cc dng c v khu vc xung quanh4. V sinh bn cu5. B xung cc dng trong phng tm6. Dn sn phng tmCng vic 11: Dn bung c khch1. Quy trnh dn bung c khch2. Vo bung3. Cc bc dn v sinh t 1 - 64. Cch tho ga giung: buc 75. Cch tri ga ging :buc 86. Cch gp vung gc ging :bc 97. Cch thay i v gi: buc 108. Cch lm sch bi trong bung v b mt :bc 119. Cc buc dn v sinh thung xuyn t 12 - 1710. Quy trnh b sung khi bung11. V sinh bung VIPCng vic 12: Cung cp dch v chnh trang bung1. Cc bc phc v chnh trang bung t 1 - 8Cng vic 13: Dn bung trng sch1. Quy trnh dn bung trng sch t 1 - 10Cng vic14: X l git l v git kh ca khch1. Quy trnh cc danh mc2. X l git l v git kh ca khchCng vic 15: X l vic chuyn / i bung1. Cch x l vic chuyn/ i bung2. Cch x l vic tr bung munCng vic 16: Kt thc ca lm vic1. Tm quan trng khi kt thc ca lm vic2. Cc buc kt thc ca lm vic t 1 - 63. Cc buc kt thc bn giao ca cui t 17 24

NGHIP V T GI CH L HNHTM TT CNG VICNhn vin trong mt doanh nghip l hnh s dng cc cng ngh my tnh v phn mm chuyn dng trong vic bn sn phm v dch v l hnh, iu hnh v t gi ch.CHC DANH CNG VICChc danh thng c dng cho v tr cng vic ny l: Nhn vin i l l hnh Nhn vin iu hnh tour Nhn vin t gi ch Nhn vin bn tourDANH MC CC CNG VIC V PHN VICCng vic 1: Kin thc chung v du lch v l hnh1. Thng tin c bn v du lch v l hnh2. Cc loi doanh nghip l hnh3. Cc chc danh ngh trong doanh nghip l hnhCng vic 2: Chun b lm vic1. Trnh din ti ni lm vic2. Trang phc, ng phc, ngoi hnh v sc kho3. Duy tr nht k cng tc4. Lp thi gian biu cng vic trong ngy5. Chun b ni lm vicCng vic 3: An ton v an ninh ti ni lm vic1. Ni lm vic2. An ton3. An ninh4. Ha hon5. S cu - Cp cu y t6. X l tin mt v cc ti liu, chng t quan trngCng vic 4: Lm vic ti vn phng1. S dng cc thit b vn phng2. Giao dch trc tip3. Giao dch bng vn bn vi cc nh cung cp v khch hng4. Ngn ngCng vic 5: Cc k nng in thoi1. Chun b2. Tr li in thoi3. Tr li cuc gi theo phong cch ca doanh nghip4. Bng ch ci phin m quc t5. Chuyn cuc gi ti b phn khc6. Cc s my ni b7. t cuc gi ch d ch8. Thc hin cuc gi9. Quyt nh thc hin cuc gi in thoi quc tCng vic 6: Hiu bit v s dng my vi tnh1. Phn mm ng dng2. Bt v tt my vi tnh3. Son tho th n gin s dng chc nng ct/dn trong Chng trnh Word4. Kin thc c bn v Excel5. Son tho bng tnh n gin s dng Chng trnh Excel6. Th in t (E-mail)7. Quy tc giao dch bng th in t8. Son tho th in t s dng chng trnh Outlook (Epress)9. B sung a ch lin h vo s a ch Outlook (Express)10. Dch v Chat (IM)11. S dng dch v Chat (IM)12. Dch v m thoi qua Internet (VOIP)Cng vic 7: H thng phn phi ton cu (GDS)1. Phn phi in t (Ch gii cc thut ng)2. Tng quan v GDS3. Kin thc c bn v tip nhn t chCng vic 8: H thng phn mm dng cho Hng l hnh1. H thng phn mm dng cho Hng l hnh2. C s d liu3. Cc yu cu v t gi ch4. Giao dch5. iu hnh6. K ton7. Bo co8. K nng c bn trong vn hnh h thng phn mm ca hng l hnhCng vic 9: Trang web ca cc nh cung cp1. Truy cp Internet2. nh du vo mc Favourites3. Cc trang trn Internet4. Cng c tm kim v danh mc cc trang Web5. Cc trang Web v thng tin cc im n6. Cc trang Web v sn phm du lch7. Cc trang Web ca cc hng hng khng8. Trang thng tin do khch hng to raCng vic 10: Nhim v c bn ca hng l hnh v i l l hnh1. Thit k chng trnh du lch cho khch hng2. Cc chng trnh khch hng trung thnh ca hng hng khng v khch sn3. Tnh gi chng trnh du lch cho khch hng4. t gi ch cc dch v trong chng trnh5. Cc thut ng v tnh trang t gi ch6. T vn cho khch hng v h chiu, th thc, hi quan v y t7. Thu tin t cc v ton b s tin8. Hiu r mi ti liu v gii thch cho khch hng9. Thay i chng trnh theo yu cu ca khch hng10. X l vic hy dch v v hon tin11. Lu gi h sCng vic 11: Chm sc khch hng1. Khch hng ca cng ty2. Nhn vin cc cng ty l hnh bn s nc ngoi (FTW)3. Nhn vin cc i l l hnh bn l4. Khch hng trc tip ca doanh nghip5. Phn hi ca khch hng6. X l phn nn ca khchCng vic 12: Kt thc ngy lm vic1. Quy trnh kt thc ngy lm vic2. Quy trnh b sung khi ri ni lm vic trc gi quy nh3. Quy trnh b sung khi ri ni lm vic trc k ngh php, ngh lNGHIP V HNG DN DU LCHTM TT CNG VICHng dn vin chuyn nghip l ngi c kh nng p ng k vng ca tt c cc thnh vin trong on khch du lch. L u mi lin h gia khch, nh cung cp v Cng ty l hnh, hng dn vin c trch nhim to s thoi mi, d chu v m bo an ton cho mi c nhn tham gia chng trnh du lch. Khi gp kh khn hay tnh hung khn cp, hng dn vin s l ngi quyt nh v t chc tr gip nhm bo m quyn li cho khch.Bt u chng trnh du lch, sau khi gp g on, hng dn vin s i cng vi on sut chng trnh, cng khch sn vi on v l ngi i din ti ch ca cng ty l hnh.Hng dn vin l ngi am hiu c c im dn tc, a l, lch s v kinh t x hi ca tng im n trong quc gia trong chng trnh, cng nh cc thng tin v phong tc a phng. H c kin thc cp nht v cc th tc lin quan ti h chiu, th thc, ngn hng, bnh vin, cc quyn ca khch, bo him, th tc xut nhp cnh v cc quy nh, tp tc ca a phng. Cc thng tin ny c hng dn vin truyn t mt cch y , hp dn v mang tnh gio dc.H thc hin ng lch trnh nh nhm m bo khch du lch c hng cc dch v nu trong ti liu ca Cng ty l hnh. Hng dn vin thc hin cng vic thanh ton, xc nhn v phi hp cc dch v lin quan nh vn chuyn, lu tr, nh hng, gii tr, tham quan v cc hot ng theo lch trnh hng ngy.Hng dn vin c k nng thuyt phc cc thnh vin trong on tin tng vo kh nng x l v kinh nghim bn thn v l ngi trc tip chm sc khch hng. Hng dn vin l cu ni lin kt gia cc thnh vin trong on v vn ha khi nc ngoi. H c trch nhim i vi khch, Cng ty l hnh v mi trng.CHC DANH CNG VICThng thng, cc chc danh cho v tr ny l: Hng dn vin sut tuyn/ theo on Hng dn vin a phng Ph trch tour i din tourDANH MC CC CNG VIC V PHN VICCng vic 1: Chun b lm vic, xy dng thi lm vic chuyn nghip1. V sinh c nhn2. Cc nguyn tc v sinh3. L i din ca cng ty4. Cc nguyn tc c bn khi l i din ca cng ty5. L php v lch s6. Nguyn tc v thi lm vic v hnh vi7. C tinh thn phc v8. Mc dch v v suy ngh ca khchCng vic 2: Cc cng vic v trch nhim chung ca Hng dn vin1. Qun l v gim st lch trnh2. m bo thc hin chng trnh ng nh m t3. Cu trc ca chng trnh v lch trnh4. Cung cp cc thng tin cn thit v tuyn (dn tc, a l, lch s v kinh t x hi)5. Cung cp cc thng tin thc tin6. Cc loi thng tin v nguyn l thng tinCng vic 3: Th tc hi quan, xut nhp cnh v kim dch (CIQ)1. Thng bo cho khch cc quy nh v hng min thu v cc quy nh khc2. Th thc v cc giy t lin quan n chuyn i3. Nguyn tc hi quan, xut nhp cnh v kim dch4. Quy nh v y t v tim chng5. Cnh bo cc vn v y t6. Cc quy nh v ngoi tCng vic 4: Chun b cho mt tour du lch c th1. Thu thp thng tin du lch2. Thu thp thng tin thc tin3. Nguyn tc thu thp thng tin lin quan4. Hng dn ca Cng ty l hnh5. Cc giy t v thng tin cn thit cho chuyn i6. Cc giy t lin quan n chuyn i7. Trch nhim v ngha v ti chnh8. Kin thc c bn v k tonCng vic 5: Quy trnh v trch nhim lin quan n vn chuyn khch1. Qun l cng tc vn chuyn khch2. Thu xp hnh l v cc thng tin v vn chuyn khch3. Nguyn tc thu xp hnh l v x l cc thng tin v vn chuyn khch du lch4. Tin nghi v lun chuyn ch ngi trn xe5. D kin chuyn bay6. Th tc c bn v check in hng khng v giao thng7. Thi gian v lch trnh chuyn i8. Sp xp cng cc ng nghip (li xe, trc tng, vv) nhn vinCng vic 6: Hng dn vin v vic thu xp khch sn1. Nm bt thng tin v khch sn2. Th tc nhn v tr phng khch sn3. t ch v nhn phng cho khch on4. Trong thi gian lu tr v lm th tc tr phng5. Hng dn vin v dch v nh hngCng vic 7: Hng dn thm quan1. T chc v chun b thm quan2. Bn chng trnh thm quan v chng trnh t chn3. Thc hin chuyn thm quan4. Chuyn ti cc thng tin c th5. Thut ng v t chc thm quanCng vic 8: Thuyt trnh (on)1. ng trc mt on khch2. X dng cc thit b m thanh3. Nguyn tc c bn v thi v cch thuyt minh4. Cung cp thng tin cn i5. Nguyn tc thng tin cn iCng vic 9: K nng lnh o ca Hng dn vin khi thc hin tour1. a ra quyt nh vi t cch lnh o (on)2. Cn bng hot ng ca on3. Quan tm ng u4. Xy dng lng tin5. Xy dng cc nguyn tc cho chuyn iCng vic 10: Gii quyt kh khn, tai ha v khiu ni ca khch1. Xc nh loi khiu ni (v k thut, c nhn )2. Gii quyt cc thc mc, p dng k nng lng nghe3. Xc nh loi tai ha (sc khe, i li, con ngi)4. a ra gii php5. K nng thng bo tin tc (tin xu)Cng vic 11: Kt thc tour1. ng h s Vit bo co chuyn i2. Quyt ton chuyn iCng vic 12: Du lch bn vng v Hng dn vin1. Xc nh cc yu t chnh ca du lch bn vng2. Lm cho du lch pht trin phong ph v bn vng3. C s ca du lch bn vngCng vic 13: Giao tip a vn ha v Hng dn vin1. Khc phc nhng khc bit v vn ha v giao tip2. Nhn thc v cc gi tr v tiu chun vn ha3. C s ca giao tip a vn haNGHIP V T GI BUNG KHCH SNTM TT CNG VICCc cng vic ca mt nhn vin t gi bung trong khch sn hoc c s tng t, vi trch nhim x l vic t bung ca khch on v khch l, cung cp thng tin cho khch v h tr trong vic ti a ha li nhun (t bung) cho khch sn.CHC DANH CNG VICChc danh cho cng vic ny: Nhn vin t gi bung Nhn vin h tr khch hng Nhn vin t bungDANH MC CC CNG VIC V PHN VICCng vic 1: Chun b lm vic1. Chun b cho cng vic2. Cc tiu chun ca khch sn v ng phc v trang phc3. Trang phc v v sinh c nhn4. Chun b cho ca lm vic5. Sp xp khu vc lm vicCng vic 2: Kin thc v sn phm1. Hiu bit v khch sn2. Hiu bit v a phng3. Hiu bit v t nuc4. Hiu bit v cng ty5. Hiu bit v i th cnh tranhCng vic 3: Tip th v bn hng i vi vic t gi bung1. Cc k nng bn hng2. Cc im c o (USP) ca khch sn3. Cc k nng bn hng4. Thng tin th trng - phn on th trung5. Thng tin th trungCng vic 4: Kin thc v tnh gi v knh phn phi in t1. Tnh gi2. Cc loi gi - truyn thng3. nh gi linh hot4. Cc buc tin ti thc hin vic nh gi linh hot5. Knh phn phi in tCng vic 5: Cc k nng in thoi1. Chun b2. Tr li in thoi3. Cch cho khch theo tiu chun ca khch sn4. Bng ng m ch ci quc t5. Chuyn cuc gi n b phn khc6. Cc s n thoi ni b7. Cng vc v nhim v ca cc b phn trong khch sn8. Chuyn cuc gi n bung khch9. H thng Qun l khch sn (PMS)10. t cuc gi ch ch11. Thc hin cuc goiCng vic 6: Cc yu cu ca khch1. Yu cu v thng tin2. Danh b in thoi3. Thng tin du lch4. Thng tin thung mi5. Yu cu dch vCng vic 7: Nhn t bung cho khch l1. Tr li cc yu cu2. Nhn t bung - khch t trc tip3. Nhn t bung - qua trung gian4. Nhn t bung - khch hng thung xuyn5. Gi t bung ch ch6. Xc nhn li t bung ch ch7. T chi t bung8. X l yu cu thay i t bung9. X l yu cu hu t bung10. Quy nh v hu t bung ca khch sn11. Hu t bung khng c m bo12. X l tnh hung khch khng n13. Quy nh ca khch sn v khch khng n14. Chung trnh dnh cho khch hng trung thnh v hi vin ca cc hng hng khng15. Bo m t bung - Th tn dng16. Bo m t bung - Cng ty thanh ton17. Bo m t bung - t cc18. Bo m t bung - Phiu thanh ton19. Cc loi th tn dng uc khch sn chp nhn20. Cc loi phiu thanh ton uc khch sn chp nhn21. Khch gia hn lu tr22. Cc thut ng v t bung23. Tnh trng t bung24. Cc tn ph bin cc nucCng vic 8: Nhn t bung cho khch on1. Cc thut ng v t bung cho khch on2. Tip nhn t bung cho khch on3. Qun l thng tin t bung ca khch on4. X l yu cu thay i t bung cho khch onCng vic 9: Nhng cng vic khc lin quan n t bung1. X l phn nn ca khch2. Giao ca3. Danh mc kim tra trong giao ca4. Sp xp v lu tr cc h s t bung khch l5. H s t bung khch on6. H s cc yu cu b t chi7. H s cc on t bung b hu8. Qun l cht lung ca cc t bung9. Hp giao ban kinh doanh10. Tip nhn li nhn cho khch11. Tip nhn li nhn cho cc b phn khc12. X l th in t13. X l faxCng vic 10: An ton v anh ninh1. Khu vc lm vic2. An ton3. An ninh4. e do nh bom5. S cu6. Quy trnh ca phng chy cha chy7. An ton vn an ninh cho khch

NGHIP V K THUT LM BNH UTM TT CNG VICL nhn vin lm bnh u trong mt khch sn, nh hng hoc c s kinh doanh tng t, c trch nhim chun b bnh ngt v bnh m kiu chu u.CHC DANH CNG VICChc danh thng thng ca ngi lm cng vic ny l: Nhn vin bp bnh u Nhn vin lm bnhDANH MC CC CNG VIC V PHN VICCng vic 1: T chc bp1. C cu t chc bp bnh m & bnh ngt2. T chc nhn s trong bp bnh m v bnh ngtCng vic 2: Chun b lm vic1. Chun b nhn ca2. V sinh v din mo c nhn4. Chun b khu vc lm vic5. An ton trong bp6. An ton chy nCng vic 3: V sinh thc phm1. S sinh si ca vi khun2. Kim sot nhit Cng vic 4: Thit b trong bp bnh m bnh ngt v k thut1. Nhng dng c c bn2. Nhng thit b ln c bn3. Cch mi dao v chun b dao4. K nng s dng dao5. nh bng xp mt cht dng lng bng phi tay6. Trn mt nguyn liu vo mt hn hp mm/ gp bt7. Nho bt8. Cn bt9. Lm bng mt bnh10. Bm kem11. Rch btCng vic 5: Nhng phng php lm bnh m v bnh ngt1. Chn2. Luc3. Rn ngp du4. Nng trong l5. Lm caremenCng vic 6: Kin thc v nguyn liu1. Nhng nguyn liu c bn2. Tiu chun cht lng v cch bo qun nguyn liuCng vic 7: Cc loi kem v bt nho c bn1. Kem Anh (English cream)2. Kem patis (Crme patissiere)3. Kem Chantilly4. Kem b5. Bt lm bnh su6. Bt phn lp (Puff pastry)7. Bt ngt8. Bt b mn (Short crust pastry )9. Bavarois10. Bt rn lngCng vic 8: Cc loi bnh m v bnh ngt kh1. Bnh m trng dng men2. Bnh Brioche mm (Brioche paste)3. Bnh Croissant/ Sng b4. Bnh DanishCng vic 9: Hn hp lm bnh ngt1. Cch nh trng v ng2. Cch nh cht bo v ngCng vic 10: Kt thc ca lm vic1. Tt cc thit b2. Lau chi cc thit b ln3. Ct gi nhng nguyn liu lm bnh m, bnh ngt4. Dn dp rc5. V sinh ni ch bin6. Ct gi nhng dng c (nh)7. ng ca bp bnh m, bnh ngtCng vic 11: Cng thc ch bin1. Bnh crpe2. Da tm bt rn3. Kem caramen4. Kem t mt5. Mousse du ty6. Bnh Parfait7. Mousse scla8. Bnh tart to9. Bnh tart chanh10. Bnh cun11. Bnh hoa qu12. Bnh su kem13. Bnh lp Mille feuille14. Bnh Brownie15. Bnh Moka16. Bnh quy Joconde17. Bnh Opera18. Bnh croissant scla19. Bnh m di kiu Php20. Bnh m gi trng21. Banh m la mch en22. Bnh m ng qu23. Bnh m liu

K THUT LM MN N VIT NAMTM TT CNG VICLm nhn vin nu bp trong mt khch sn, nh hng hoc c s kinh doanh tng t trinh c bn, c trch nhim chun b thc phm v nu cc mn n Vit Nam.CHC DANH CNG VICChc danh thng thng ca ngi lm cng vic ny l: Nhn vin nu bpDANH MC CC CNG VIC V PHN VICCng vic 1: T chc bp1. C cu t chc bp2. Nhn s bpCng vic 2: Chun b lm vic1. Chun b nhn ca2. V sinh c nhn v trang phc3. Chun b khu vc lm vic4. Ni quy an ton trong bp5. An ton chy nCng vic 3: V sinh thc phm1. S ly nhim sinh si ca vi khunCng vic 4: Thit b trong bp1. Cc dng c bp2. Cc thit b ln3. Chun b dao v mi dao4. S dng daoCng vic 5: Hiu bit c bn v nguyn liu thc phm1. Cc loi rau thm v gia v2. Tiu ch v cht lng cho thc phm ch yuCng vic 6: Cc phng php nu n1. Luc/ trng nc si2. Ninh/ Hm3. Chn4. Hp ()5. Tn6. Rn t du m7. Rn ngp du m8. Xo9. Quay khng dng du m10. Quay xi du m11. Rang kh (khng du m)12. Nng13. Nng trn mt bp nng hoc l nng14. Rn p cho15. Rim, om, kho16. Nu bng l vi sngCng vic 7: S ch1. Chun b rau (cc loi c, qu)2. Chun b rau v cch ct thi n gin3. S ch tht4. S ch c mnh dt5. Cch lc g c bn6. S ch c mnh trn7. Thi v bm8. S dng no cm tay hoc dao ct a nng (mandolin)Cng vic 8: Nhng loi nc dng v nc chm chnh1. Nc dng g2. Nc dng b3. Nc dng ln4. Nc chm c bn t gc l nc mm (chm nem)5. Nc chm c bn t gc l tng6. Cc nc chm khcCng vic 9: Cc mn n sng1. Ph, bn, min, m2. Cho3. Xi4. Bnh cun5. Bnh sandwich6. Cc loi bnh nh khcCng vic 10: Kt thc ca lm vic1. Tt cc thit b in v gas2. Lau chi cc thit b ln trong bp3. Lu gi thc phm4. Dn dp rc5. Lau chi cc b mt6. Lau chi cc dng c nh7. ng ca bpCng vic 11: Cng thc mn n1. Ph b c truyn2. Bn b Hu vi gi heo v tht b3. Sp cua mng ty Lt4. Nm g x phay5. Nm hoa chui6. Nm ng sen tm tht7. Nem rn H Ni8. Nem cui ti vi tm9. B nng cun l lt10. Tm bao ba11. Ch c12. C kho t13. Tm tm vng rn14. c nu chui u15. G luc16. Bn ch17. B xt vang18. Chim quay mt ong19. Vt nu da20. Ngn rau b xo ti21. u ph nhi tht rn, xt c chua22. C tm bung vi u ph23. Cm trng24. Cm niu25. Cm rang thp cm26. Min xo cua b27. Ch kho28. Ch ht sen long nhn29. Bnh tri30. Mt gng31. Mt daNGHIP V AN NINH KHCH SN

TM TT CNG VICLm vic vi t cch l mt nhn vin an ninh trong khch sn hoc c s tng t vi trch nhim ngn nga v pht hin cc nguy c tim n v mt mt di mi hnh thc v a ra hnh ng x l thch hp.CHC DANH CNG VICThng thng, nhng ngi lm cng vic ny c gi l: Nhn vin an ninh Nhn vin bo vDANH MC CNG VIC V PHN VICCng vic 1: Chun b lm vic1.Bo co ca lm vic2. Cc tiu chun ca khch sn v ng phc v trang phc3. V sinh v trang phc c nhn4. S ghi chp tnh hnh trong ca v s ghi li nhn5. Khch VIP6. Chun b ca lm vic7. My nhn tin v my b m8. Cch s dng my nhn tin v my b m9. Cha kho tng v cha kho tng10. Cc tnh hung khn cpCng vic 2: Kin thc v sn phm1. Khch sn ca bn2. C dch v khn cp trong khu vc3. t nc ca bn4. Cng ty ca bnCng vic 3: Cc k nng in thoi1. Chun b2. Cch cho khch ca khch sn3. Bng ng m ch ci quc t4. Tr li in thoi5. Cc s my l6. Cng vic v trch nhim ca cc b phn trong khch sn7. Chuyn cuc gi n b phn khc8. cuc gi ch ch9. Ghi li li nhnCng vic 4: Tun tra1. S ca khch sn2. Cc khu vc cng cng v khu vc dnh cho nhn vin3. Nhng ngi/vt th ng ng4. Kim tra cc khu vc trong khch sn5. Ghi chp v vic tun tra6. X l vi cc ca bung mCng vic 5: X l mt mt, h hng, ti phm hoc tai nn1. S cu y t2. Kim tra bo v hin trung3. Phng vn nn nhn4. Phng vn nhn chng5. Ghi li v vicCng vic 6: X l cc cht cn c kim sot1. Cc cht cn c kim sot2. Ghi chp cc vt tm thy3. Thng bo cho ngui v n v c lin quanCng vic 7: X l khi c ngi cht trong khch sn1. n chung bo ng2. Kim tra bung khch/khu vc xung quanh3. Ghi li s vicCng vic 8: Kim tra cc thit b phng chy cha chy1. Cc thit b phng chy cha chy2. Kim tra cc thit b phng chy cha chy3. Ghi chp vic kim tra cc thit b phng chy cha chyCng vic 9: i ph vi ho hon1. n chung bo chy2. S tn khi khch snCng vic 10: X l vi cc e do nh bom1. X l cc gi2. Bo co v cc gi3. S tn khi khch snCng vic 11: X l vi ngui khng c thm quyn1. ng k khch2. Tip cn nhng ngi khng c thm quyn3. Ghi li s vcCng vic 12: Kim tra t trang ca nhn vin1. Kim tra t trang ti li ra dnh cho nhn vin2. Kim tra t trang ti li ra dnh cho nhn vin - khng vi phm3. Kim tra t trang ti li ra dnh cho nhn vin - c vi phm4. Kim tra t trang ti li ra dnh cho nhn vin - t chi cho kim tra5. Kim tra t c kho dnh cho nhn vin6. Kim tra t c kho dnh cho nhn vin - khng vi phm7. Kim tra t c kho dnh cho nhn vin - c vi phmCng vic 13: Kim sot thit b ra/vo khch sn1. Thit b mang ra2. Thit b mang voCng vic 14: Kim sot ngui ra vo1. Th nhn dng nhn vin2. Kim tra th nhn dng nhn vin3. Nhn vin lm vic khng thung xuyn4. Kim tra s ra vo ca cc nh ca nh cung cp, khch n thm, nhn vinlm vic khng thung xuynCng vic 15: Kim sot rc1. Kim tra rc2. Ghi li ti sn/ vt tm thyCng vic 16: Kim sot cha kho1. Bn giao cha kho2. Tip nhn cha kho3. Cha kho tht lc v tm thy4. An ninh v cha khoCng vic 17: M kho1. Cp cc vt trong kho2. Ghi chp vic m khoCng vic 18: Kim sot cc loi xe ra/vo khch sn1. Kim sot cc loi xe vo khch sn2.Kim sot cc loi xe ra khi khch snCng vic 19: Chm sc khch hng1.X l yu cu ca khch2.X l phn nn ca khchCng vic 20: Kt thc ca lm vic1.Danh mc kim tra trong ca lm vic2.Bn giao ca lm vic

NGHIP V NH HNGM TT CNG VICNhn vin tin hnh phc v khch theo cc kiu gi theo mn hoc n t chn, thc hin vic phc v ti nh hng, bung hoc phc v hi ngh.CHC DANHThng thng, nhng ngi lm cng vic ny c gi l: Nhn vin phc v nh hngDANH MC CNG VIC V PHN VICCng vic 1: Chun b lm vic1 Trang phc v v sinh c nhn2 V sinh thc phm3 Tc phong chuyn nghip4 Trang thit b trong nh hng5 B phn m thc v ung6 Cc b phn khc trong khch snCng vic 2: Chun b nh hng2.1 Thu dn nh hng2.2 Lau bng dao da2.3 Lau bng ly2.4 Lau bng bt a2.5 Thay khn bn2.6 Gp khn n2.7 Chun b gia v2.8 By bn n theo kiu gi mn2.9 By bn n theo kiu t trc2.10 By bn n kiu 2.11 By bn n ba sng2.12 By bn n t chn2.13 Chun b bn tic t chn2.14 Chun b khu vc phc v2.15 Gp gc khn bnCng vic 3: Chm sc khch hng3.1 Nhn t bn3.2 Cho n v mi khch ngi3.3 Trnh thc n v danh mc ru vang3.4 Phc v nc, bnh m v b3.5 Gii quyt phn nnCng vic 4: Tip nhn yu cu4.1 Nhn yu cu gi mn4.2 Chuyn yu cu gi mn4.3 iu chnh b n4.4 Nhn yu cu mn trng ming, c ph v ru mi4.5 Nhn yu cu phc v ti phngCng vic 5: Phc v ba n5.1 Phc v mn khai v v mn sp theo a5.2 Phc v mn sp t bt ln5.3 Phc v cc mn chnh theo a5.4 Phc v mn n dng tha da (hay mung na)5.5 Kt hp gia phc v bng tha da v phc v theo a5.6 Phc v khn lau tay v bt nc ra tay5.7 Phc v kiu gia nh5.8 Phc v ti phngCng vic 6: Thu dn ba n6.1 Thu dn a: a ph, a n c, a n mn chnh6.2 Thu dn mn khai v, mn trng ming v cc tch6.3 Thu dn phc v ti phng6.4 Thu dn tic t chn6.5 Dn s bn n v qut vn thc n6.6 Thay gt tn6.7 X l vic thc n b ra bnCng vic 7: Phc v bn ni chung7.1 Phc v c ph ti bn7.2 Phc v tr/ tr tho mc ti bn7.3 Phc v ung ti bn7.4 M ru vang7.5 Phc v ru vang7.6 M ru sm banh v vang si bt7.7 Phc v c ph pha ru miCng vic 8: X l thanh ton8.1 Trnh ho n v nhn tin thanh ton8.2 Cc hnh thc thanh tonCng vic 9: Cc cng vic trong quy ung9.1 V sinh quy ung9.2 B sung vo quy ung9.3 Phc v bia ti, bia en nng v bia nh9.4 Phc v bia chai9.5 Phc v bia lon9.6 Phc v ru vang theo ly9.7 Phc v ru mnh v vang mnhCng vic 10: Phc v Hi ngh v tic10.1 Phc v ung v bnh capapes ( n nh) cho tic t chn dng tay10.2 Phc v tr/ c ph trong gi gii lao10.3 By bn cho hi ngh10.4 Phc v hi ngh trong gi gii lao10.5 By bn n tic10.6 Quy trnh phc v ticCng vic 11: An ton v an ninh11.1 An ton v ho hon trong nh hng11.2 Trch nhim v phc v ung c cn11.3 Quy nh v lm vic an tonCng vic 12: Kt thc ca lm vic12.1 Kt thc ca lm vic nh hng12.2 Kt thc ca lm vic quy phc v ung

NGHIP V L TNTM TT CNG VICCc cng vic ca mt Nhn vin L tn trong khch sn hoc trong c s tng t, l x l vic t bung, lm th tc cho khch nhn v tr bung, thanh ton ho n v cung cp cc thng tin cho khch.CHC DANHCc chc danh thng gn vi cng vic ny l: Nhn vin L tn Nhn vin tin snhDANH MC CNG VIC V PHN VICCng vic 1: Chun b lm vic1. Chun b nhn ca lm vic2. Cc tiu chun ca khch sn v ng phc v trang phc3. V sinh v trang phc c nhn4. Chun b cho ca lm vic5. Sp xp khu vc lm vicCng vic 2: Kin thc v sn phm1. Hiu bit v khch sn ca bn2. Hiu bit v a phung3. Hiu bit v t nc4. Hiu bit v cng ty5. Cc im c o ring ca khch sn (USP)6. Cc k nng bn hng7. Cc c im v li chCng vic 3: Cc k nng in thoi1. Chun b2. S dng in thoi - Tng i in thoi3. Cch cho khch theo tiu chun ca khch sn4. Bng ch ci ng m quc t5. Tr li in thoi6. Chuyn cuc gi n b phn khc7. Cc s in thoi ni b8. Cng vic v nhim v ca cc b phn trong khch sn9. Chuyn cuc gi n bung khch10. Bit cch s dng h thng Qun l khch sn (PMS)11. Chuyn cuc gi sang ch ch12. Thc hin cuc giCng vic 4: t bung1. Nhn t bung2. X l yu cu thay i t bung3. X l yu cu hu t bung4. Quy nh v hu t bung ca khch sn5. X l yu cu hu t bung khng c m bo vo ngy khch n6. X l tnh hung khch t bung bo m nhng khng n7. Quy nh ca khch sn v x l khch khng nCng vic 5: Lm th tc nhn bung khch sn1. Lm th tc nhn bung khch sn cho khch2. Cc tn ring ph bin ti cc quc gia khc nhau3. Cc loi bung trong khch sn4. Chung trnh dnh cho khch hng trung thnh5. S khch sn6. Bo m thanh ton tin mt7. Cc loi ngoai t v sc du lch uc khch sn chp nhn8. Bo m thanh ton - Th tn dng9. Cc loi th tn dng uc khch sn chp nhn10. S dng my qut th tn dng11. m bo thanh ton - Phiu thanh ton12. Cc loi phiu thanh ton uc khch sn chp nhn13. m bo thanh ton - Ghi s n cng ty14. n khch VIP15. n khch on16. n khch vng laiCng vic 6: Cc yu cu ca khch1. Tip nhn yu cu v thng tin2. Danh b in thoi3. t ch trn chuyn bay4. Thng tin du lch5. Thng tin thung mi6. Tip nhn yu cu v cc dch v trong khch snCng vic 7: Cc cng vic trong ca1. Nhp chi ph bng phng php th cng2. X l sai lch thng tin v tnh trng bung3. X l thay i bung4. Cc cuc gi bo thc5. Kim tra ti khon c d n cao6. X l trng hp khch gia hn lu tr7. Kt an ton - Giao cha kho (ngn) kt8. Kt an ton - M (ngn) kt9. X l phn nn ca khch10. Giao ca11. Danh mc kim tra nhng vic cn lm trong ca12. i ngoi t (FOREX)13. X l th ca khch14. Nhn v chuyn li nhn cho khch15. X l cc bu phm c bit ca khchCng vic 8: Lm th tc tr bung1. Chun b2. Cc h s on khch3. Lm th tc tr bung cho khch l4. Lm th tc tr bung cho khch on5. Phung thc thanh ton - tin mt v sc du lch6. Phung thc thanh ton - th tn dng7. Phung thc thanh ton - phiu thanh ton8. Phung thc thanh ton - ghi s n cng ty9. Gii quyt cc khon chi ph c tranh chp10. Gii quyt cc chi ph pht sinh11. Kt thc vic thu ngnCng vic 9: Kim ton m1. Chun b lm vic2. Thc hin quy trnh ng ngyCng vic 10: An ton v An ninh1. Sp xp khu vc lm vic2. m bo an ton3. m bo an ninh4. X l trong trng hp mt cha kho5. X l trong trng hp c e do nh bom6. S cu7. Phng chy cha chy8. m bo an ton v an ninh ca khch