What does a call to Batman really cost?

Impact of Superhero cultures in IT organizations

ITSMF Denmark Annual Conference Roskilde 28.10.2015

Thomas Hughes, Soveltothomaswhocares

Hej! Jeg hedder Thomas.

BatmanBatmanBatmanBatmanLepakkomies

thomaswhocares

Energetic!

OK

I. Need. Coffee.

What is your current energy level?

thomaswhocares

Interaction time!

Very many

A few

None

I have personally experienced, or know people in ITwho have burnt out due to too much work.

thomaswhocares

• What qualities make an IT Superhero?

• What kind of IT Superheroes exist?

• Can IT Superheroes be bad for an organization?

thomaswhocares

I like/agree with what is being said

I'd like to hear more details

I disagree with what is being said

Real-time Audience Visual Interaction System by Hughes

thomaswhocares

RAVISH

superhero

: a fictional hero having extraordinary or superhuman powers; also :an exceptionally skillful or successful person

hero

a : a mythological or legendary figure often of divine descent endowed with great strength or abilityb : an illustrious warrior c : a man admired for his achievements and noble qualities d : one who shows great courage

Merriam-Webster Dictionarythomaswhocares

• extraordinary skills (great skill or ability)• sacrifices self for the good of others (noble qualities)• shows great courage (courage)• is an inspiration to others (a person admired)• works long hours (noble qualities)• is highly efficient at organizing work (great skill or ability)

must have quality

neutral

not important

IT Superhero qualities?

thomaswhocares

TechnologyBorn with the power

Freak accident Trained Assist

CCImages: Wikipediathomaswhocares

Dr. TechFix

Inspires othersto great things

Captain Inspire OrganiZE

Uses time on valuable things

Can fix anything

Hitman

Achieves results

PoliticsCredibility Technicaldebt

The Lone Ranger

Can handle anysituation

Empathy Burnout

thomaswhocares

Effort

Results

Behaviour

Behaviour &Effort (can lead to)Extraordinary Results

Exception or rule?BEER

(Skills help too)

S

thomaswhocares

Response > Reward > ReinforcementPunishment / Penalty

Reward & Punishment

thomaswhocares

GO THIS WAY

thomaswhocares

IF Skills > Pay AND Stress ExistsTHEN LeaveELSE Burnout

I'M WITH STOOPID

thomaswhocares

What can we do?

What should we do?

thomaswhocares

What is the impact of Superheroesin IT organizations?

Positive

Not sure / Neutral

Negative

thomaswhocares

How did you like the presentation?

Good

Ok

Did not work for me

thomaswhocares

Tak!Thank you!

Kiitos!

linkedin.com/in/thhughes/

thomas.hughes@sovelto.fi

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