“There will be a bit of a wait while we figure out a market solution to your problem.”
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Transcript of “There will be a bit of a wait while we figure out a market solution to your problem.”
Creating a Win-Win for Patients, Payors, Physicians and the Healthcare Industry
Presented by: Richard Scott, ChairmanBonita Springs, Florida
July 29, 2008
“There will be a bit of a wait while we figure out a market solution to your problem.”
Retail Expectations?
Coffee
Price, Convenience Quality, Experience, Selection
McDonalds
Wal-Mart
Aldi/Wal-Mart
Shell/Mobil/Costco
Clothes
Groceries
Gas
Healthcare
Starbucks
Nordstrom/Saks
Whole Foods
Trader Joes
Who cares?
convenience, price, safety
?CommoditiesPrice, Convenience
Differentiated Product/ServiceExperience (Service)
Customer Service in Healthcare?
Growing UninsuredPopulation
Growing UninsuredPopulation
Limitations of Existing
Healthcare Alternatives
Limitations of Existing
Healthcare Alternatives
Employer DemandFor Quality
Healthcare atAffordable Prices
Employer DemandFor Quality
Healthcare atAffordable Prices
Consumer DemandFor Low-Cost &
Convenient Services
Consumer DemandFor Low-Cost &
Convenient Services
Managed CareDemand for Low-Cost
Alternative to ER
Managed CareDemand for Low-Cost
Alternative to ER
Rising PopulationWithout PCPs
Rising PopulationWithout PCPs
Favorable Industry DynamicsMultiple Growth Drivers
What do patients want?
• Extended hours (weekend, holiday, nights)
• Less expensive and faster than ER
• Bright & cheerful surroundings
• Clearly displayed pricing
• On-site physician staffing 7 days/wk
• Walk-in services with short wait times
• On-site prescription fulfillment
• Acceptance of most insurance plans
What do employers and managed care want?
• Less expensive and faster than ER and other alternatives
• Extended hours (weekend, holiday, nights)
• Follow-up calls
• On-site physician staffing 7 days/wk
• Walk-in services with short wait times
About Solantic• Founded in 2001 by Richard
Scott & Karen Bowling
• Mission: to provide convenient healthcare at a fair price with as little hassle as possible
• Headquartered in Jacksonville, Florida
• 17 centers in Florida, 3 inside Wal-Mart, 23 by YE 2008, 40 by YE 2009
About Solantic (cont’d)
• 5 locations under construction, including Orlando Int’l Airport
• Pending JV hospital system
• 1,000 centers
• Welch Carson committed up to $100 million in expansion capital
• Price transparency
Where do we fit in the healthcare delivery system?
Episodic Care
Chronic Care
Surgeries/Procedures
Inpatient Care
Solantic
EmergencyCare
What’s The Win For:Patients
• Treated well (respect and communication)
• Convenient locations
• Extended hours…holidays, weekends, nights
• More affordable and faster than an emergency room
• Clean, welcoming environment
• Pleasant wait (TV, Magazines, Muzak)
• Services
What’s The Win For:Managed Care
• Less expensive than ER
• After hours care
• Patients can get in promptly
• Treat patients well
What’s The Win For:Physicians
• Eliminate hassle of hiring & billing/business aspects of office
• Predictable income
• Better hours
• No call
• Clean, safe environment
What’s The Win For:Employees
• Good locations
• Nice people to work with
• Opportunity for advancement
• Pleasant environment
• Opportunity to provide a much needed service
• Clean, safe environment
Waiting Room
Prices Clearly Posted on Menu Boards
If it’s important-measure it!
Ways to Work Together
• Home for chronic patients
• Jointly work to have ERs refer non-emergency patients
• Package services
Thank you!