Team Post Presentation
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Transcript of Team Post Presentation
KORU@Facebook Challenge
Adam Wiener Derrick LyHilary Maloney Rose Hidalgo
Team Post
Research
Problem Statement
Goals
Solution
● Social Media websites● Retail Websites● Facebook platforms● Likes and Dislikes
Competitive Analysis
I don’t really know if I’ve
encountered a bug
Feedback is important
“Report a Problem” is hard for users to
find
My report won’t make a
difference
Effort
Reward
Savvy
Engagement
EngagementFacebook’s Product Development team can increase the quality and volume of bug reports by solving any of the following attitude disparities between users and developers: reward, effort and savvy.
Bridging the gap○ Two-way conversation
and core values○ Personal connection
fosters bettercommunication
○ Better relationship,better reports.
Reward
Facebook core values & reward○ Social value Continue the conversation
○ Move fast Respond immediately
○ Be open Transparent and grateful
Improved Support Inbox● Live word frequency/phrase analysis for incoming
bug reports● Generate automated response
○ Relevant information○ Human connection
Android beta channel analysis● Start with users
○ Language and location: Asia/Americas/Middle East● What are they saying?
○ Word frequency and word pairing○ High signals
■ Can’t post, can’t upload photo/video, can’t send message
● Read through a subset (100/500)
Android beta channel conclusions
● Users don’t write good reports (50%)● Language barrier (60%+)● Better way to steer feedback to proper forum
TOOSHORT
胡言乱語
NOT ABUG