Horowhenua

Governance

Name

Building

Building

Building

Community Centre not Library

Community Centre not Library

Design Brief

• Third space,• Family destination,• Connected,• Community.

Principles• Platform• Helping• Sustainable• Manaakitanga• Inclusive• Delight• Connections

Scope• Business support• Children• Community support• Customer service• Education• Exhibitions, Events

& Performances• Library

• Local and family history

• Meeting facilities• Older adults• Te Ao Maori• Technology• Visitor Information• Youth

Development Manager

Library Services Manager

Customer Experience Manager

CEO( The Management Team)

• Youth• Events• Facilities• Education.

• Local History• Collections • Children• Digital

• AA• Visitor Info• Customer

service

Customer Experience Manager

Customer Experience Manager

CEO

• Local History• Collections • Children• Digital• Youth• Community Learning

• AA• Visitor Info• Customer service • Events and Exhibitions• Function Centre• Finance• Communications

Executive Assistant The

Management Team

Challenges• Income generation• Fish bowl• Highly productive• Can’t be all things to all people• Managing expectations• Partnerships are hard work