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#morgenbriefing
Thinking Mobile FirstMorgenbriefing 15. November 2011
Simon Kibsgård, Mobile Concept Manager
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© Creuna
#morgenbriefing
Agenda
A bit about me and you Creuna’s raison d'être in mobile business If not Mobile First, what are they doing? Mobile first by strategy and integrated channels Prospering with increasing customer engagement How to begin
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© Creuna
#morgenbriefing
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About me and you
Simon Kibsgård, Mobile Concept Manager Mobile consulting, expertise and solutions
You marketers, webmasters, project managers, product managers, business
developers, web creatives
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© Creuna
#morgenbriefing
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About me and you
Share your greatest mobile marketing challenge for 2012Soon it’s time for New Year’s Resolutions
Write it down or put it out there!#morgenbriefing
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#morgenbriefing
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Creuna’s raison d'être in mobile business
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#morgenbriefing
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If not Mobile First, what are we doing?
Building solitary islands, rafts, satellites…And other things not connected.
Creating inside out solutions because of stakeholder pressure
Who will be responsible for the whole of your digital presence?
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#morgenbriefing
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What if you don’t care to much for mobile?
http://www.youtube.com/v/aXV-yaFmQNk
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#morgenbriefing
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Missing the opportunity to refocus
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#morgenbriefing
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Missing the opportunity to refocus
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Missing the opportunity to design for devices
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Missing out on the technology advances
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#morgenbriefing
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Missing the opportunities of segmenting
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Missing media integration
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Missing data to know if it actually went that well Increased engagement with exisiting customers New customer reach Increased revenue New revenue Defaults …
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#morgenbriefing
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Simply missing the point!
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#morgenbriefing
Mobile first by strategy and integrated channels
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#morgenbriefing
Strategies can be quite simple
”our strategy is to expand perceived value of and demand for our products through well thought digital solutions for any natural customer touch points. Always available to our customers through their preferred media”
”Our strategy is to become indispensable to our most loyal clients. By serving best in class loyalty products, customer engagement will increase securing long term revenue. We intend to outrun competition by staying ahead”
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#morgenbriefing
Customer Experience Management in integrated channels
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© Creuna
#morgenbriefing
WebWebsite
MobileStore
Call centerSocial
Direct MarketingPartnerships
Discover
SearchResearch
Compare
DecidePurchase
Use
Get help
Share
PersonalizeTrust
Advocate
Fan
Brand Engagement
Product
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#morgenbriefing
Prospering with increasing customer engagement
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Increasing engagement on a longer term
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© Creuna
#morgenbriefing
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Increasing engagement on a longer term
WebWebsite
MobileStore
Call centerSocial
Direct MarketingPartnerships
Product
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#morgenbriefing
Where to begin
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Where to begin
Get research done: Identify your touch points for each individual target target groups
Fascilitate a creative space: Identify room for extending engagement within existing touch points or creating new ones.
Gain strategy ownership: Phrase your strategy and “sell it” to your organization
Determine business cases: Even for the most short sighted roadmap, you need to compute ROIs
Implement you strategy mobile first
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Take Aways
Mobile holds the promise for real ROI through new and improved revenue streams. Target first movers first.
A test can be inexpensive to implement but may serve you bad. Base your test on research to get it right(er)
It’s all about loops: Customer Journeys, Testing, Improving
You must rely on a business case