C O N T A C T

24 TRAFALGAR ST, WAIWHETU, LOWER HUTT 5010STEVE.MUNDEN@XTRA.CO.NZ

+64 (0) 27 293 8183

C O R E C O M P E T E N C I E S

CUSTOMER SERVICE & SUPPORT Professional and eloquent phone manner Provided regular client on-site support (including

systems administration and user acceptance test support)

COMPUTERS & ADMINISTRATION Fast, accurate data-entry and experienced with

large database management Typing speed of 150wpm Experience with financial administration (GL

balancing and managing a trust spread sheet) Advanced Microsoft Excel skills (SQL) Professional background in business system

analysis and programming Managed numerous IT projects

PRESENTATION & TRAINING Adaptable approach when communicating with

diverse audiences (children, colleagues, clients, management)

Many years experience sharing knowledge and coaching and training others

Confident public speaker and presenter Adept at compiling data and producing

comprehensive reports

LEADERSHIP & COLLABORATION Previously managed IT help-desk (7 Staff) Treasurer of Softball and Bridge Club (7 years,

Abbey National PLC, UK) Worked as the Lead Analyst on IT projects Cooperative and supportive team member

P R O F I L E An excellent communicator with a diverse professional background, I thrive in team based, people-centric environments. Patient and approachable, I am confident when tasked with leading, training or supporting others and am comfortable with public speaking and delivering presentations.

With the majority of my working life being spent in fast-paced IT roles, I am highly focused, methodical and process oriented in my approach to problem solving. In addition to successfully being able to maintain my composure under pressure, I enjoy sharing my knowledge, mentoring and encouraging others to achieve.

P R O F E S S I O N A L E X P E R I E N C E

Jan 2011 – Aug 2015 | Private Property (Mt Roskill, Auckland) Property Manager and Caregiver

When a family member became unwell, I had to leave my role at Wright Express and begin managing a large family home in Mt Roskill (this involved organising and managing tenants, including rent and utility payments) as well as taking care of my ill family member and managing their affairs.

Jan 2011 – Nov 2013 | Aerospace Education, Auckland Assistant Trainer

As an Assistant Trainer for Aerospace Education, it was my role to attend school workshops and work with the head Aerospace Trainer to help facilitate their School Rocketry Programme. Duties included -

Presenting information to groups of children and teachers using energy and interactive learning to keep them engaged

Monitoring and assisting small groups of children with programme activities such as: How to Build a Rocket, Using Software, and Safety Procedures

Assisting with preparing and transporting learning materials and setting up and packing away educational gear in classrooms

Being well versed of the learning materials to ensure accurate and age appropriate answering of questions asked by the children

Managing the Aerospace Education website and building and maintaining their database

E D U C A T I O N

All of the courses I have completed over the years have been done via on-the-job training. Some of these courses included:

Communication & Presentation COBOL (Common Business Oriented Language) IT

Training Java, SQL & Oracle Training DBA (Database Administration) Training Specialised system training (IFCS, ClearPath,

BACS, AUDDIS, EXECL, Windows Project, LAUTRO, XEROX, IBM)

E X T R A C U R R I C U L A R

Having lived in a few different countries around the world, I have been lucky enough to visit many places and still like to travel when time permits.

Classical, Performance and Opera music are my favourite and in addition to singing in the National NZ Youth Choir, I trained as a Pianist and also learnt the Pipe Organ.

Another passion of mine is theatre, where I spent a great deal of time involved with local performing arts groups as both an actor and director.

Bridge is a favourite pastime, which I enjoy with friends, as well as walking to keep fit.

R E F E R E E S

Referee details are available upon request.

Apr 2001 – Dec 2010 | Wright Express NZ, Auckland Senior Analyst & Client On-site Support

Wright Express is a Software House, responsible for the development and ongoing maintenance of The International Fleet Card System (IFCS). The system supplies Fleet Card software to Clients in the USA, New Zealand, Australia and South East Asia and currently exists in three versions, the latter two still owned, managed and supported by Wright Express NZ.

IFCS v2: Operation on Tandem COBOL/SCOBL, front-end Delphi ClientIFCS v3: Operation on independent server Java/SQL, front-end Swing Client

IFCSv2 is currently utilised by Caltex Fleet Card Operations in NZ, Aus & SE Asia. IFCSv3 is currently utilised by BP Fleet Card Operations in NZ & Aus.

Joining the company (then Financial Automation Limited) in April 2001, my initial duties were analysis and programming, including –

Review of client change requests, definition of requirements documents, functional design documents, program specification

Unit and system test plans and implementation plans Cost estimates across each phase: Initial requirements, coding, testing,

and implementation Quality Assurance throughout each development phase In 2004, I was appointed to one of a team of four to undertake the

initial requirements for the development of IFCSv3. I was tasked with the primary and subsequent detail system design, then support of coding of each functional area in the new system

In 2006, I was appointed to the Business Solutions Analysis Team – the primary purpose to in-house User Acceptance Test and perform QA on documentation across each Software Development Platform, before authorising software release to the 'live' production environment

In 2008, Financial Automation Ltd was acquired by Wright Express USA and a NZ divisional company was established. After that time, my duties included: Business Analyst for functional design documentation, estimates, software testing, QA across each phase (design, coding, testing, implementation), production support following initial NZ release to production, late 2010

I also provided regular client on-site support in Sydney and Melbourne including systems administrator and user acceptance test support

For detailed information on roles prior to 2001, please ask and this will be provided.