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Stay tuned, Saturday Briefing fans!By Kathy Foley

We’re excited to share that a new and entirely digital internal communication is in the works and coming your way this July! Saturday Briefing, our weekly host newsletter, will take on a new name and look with exciting imagery and fresh content. Until the launch, the saturdaybriefing.com site (at right) is “Under Construction,” and the usual PDF you receive each week will no longer be posted. I’ll give my usual contributors a heads up prior to launch so readers can look forward to fresh, fun and valuable content that can be read on your computer, tablet or phone. Stay tuned!

Outrigger Resorts Global Showcase entertains across AustraliaBy Donna Parkin

Outrigger Resorts’ COO Paul Richardson, Executive VP and Chief Marketing Officer Sean Dee and VP Sales and Marketing Asia Pacific Mark Simmons (back centre) with global sales and marketing team

Outrigger Hotels and Resorts representatives from Hawai‘i, Mauritius, the Maldives, Fiji and Thailand joined with their Australian counterparts for the Outrigger Resorts Global Showcase last week. Leading the 21-strong delegation that visited Brisbane, Sydney and Melbourne was Chief Operating Officer Paul Richardson; Vice President Sales and Marketing for Asia Pacific Mark Simmons; Vice President Corporate Communications Monica Salter; and Regional Director of Sales and Marketing for Australia and New Zealand, Andrew Gee. Executive

Vice President and Chief Marketing Officer Sean Dee also joined the showcase in Sydney.

APRIL 8, 2017

Global Showcase >> 3

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Scott Dalecio, Shu Qin and Niel Mason

Happy birthdayAPR 10: Michael T. Craig, Li Xian Gao, Andy A. Ishimine, Shirti Shidrani Lata, Sharon Lee, Apileen Luhk, Luzviminda Mariano-Redoble, Sevanaia Nadru, Kessarin Poolkard, Sujittra Promma, Jenny U. Rabe, Phaworn Trigen and Tammy T. Uy.

APR 11: Lovelie L. Aguinaldo, Verlyn S. Aguon, Michelle L. Chang, Parichat Chuaysongmuang, Sakaraia Diani, Theodore Ka’ai, Raymond Y. Oyama Jr., Anthony Thomas Pedroni, Hai Shan Peng, Chira Pongsanukulwet, Vargehse Ruttun, Erica Salazar, Kimiko E. Theus and Shao Fei Weng.

APR 12: Luse Bulivono, Banpot Chareekrot, Richard T. Pacheco and Aitogi I. Totemese.

APR 13: Ashley Marie R. Agustin, Pranee Hansamut, Tikiko Neiboko, Siriwan Porntantipong, Songkran Saelim, Aprillynn Tebit and Sarawut Thongchual.

APR 14: John Allanson, Mesake Dralolo No 2, Alexander F. Jardine, Donna L. King, Bibi Hanifa Peerbocus, Ashik Prayag and Windy A. Seguancia.

APR 15: Michael Bali, Liza Capati, Marie Natasha Pascaline Fidele, Jenny Bao Hong, Jie Li Huang, Michael Mercado, Eka-nan Pati, Rosie Quina, Lucina M. Sacro, Kiterson Selifis, Waron Sriwattananuphong and Brett B. Thudium.

APR 16: Ahmed Firuzaan Mohamed, Aisea Neiti Navono, Phillip San Nicolas Jr., Wissaroot Pantip, Winai Phakhamchi, Panatchapon Saisukon, Ravinesh Sharma, Steven T. Takasaki and Don Vino.

Payroll deduction is a walk in the parkBy Kathy Foley

The 39th Annual Charity Walk, sponsored by the Hawai‘i Lodging and Tourism Association, is Saturday, May 13, for neighbor islands and Saturday, May 20, on O‘ahu. Once again, payroll deduction is available to streamline your support. With a $40 minimum donation, you receive an Outrigger Charity Walk T-shirt. If you haven’t turned in your forms yet, you have until April 10. See your recruiter for forms or questions. For more information on the walk, visit: http://www.charitywalkhawaii.org/ Walk on, #teamOutrigger!

Saturday Briefing is published by and for

hosts of Outrigger Enterprises Group (OEG)

Editor: KATHY FOLEY

Supervising Editor: PILA HANSON

Contributors: OEG HOSTS

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2017 Outrigger Hotels Hawaii An Equal Opportunity Employer

Aloha, Shu Qin!By Kathy Oyadomari

March 29 Shu Qin Lei retired with 33 years of dedicated service at the OHANA Waikiki East by Outrigger®. Scott Dalecio and Niel Mason expressed their appreciation to Shu Qin on behalf of Outrigger Hotels and Resorts. Shu Qin is looking forward to traveling to China and Australia and will help her sister care for Shu Qin’s granddaughter. She will also keep busy tending to her vegetable and flower garden, shopping in Chinatown and playing mahjong and enjoying dim sum with close friends. Shu Qin thanked Outrigger for the opportunity to work for 33 years, her supervisors for their support and all her co-workers for their friendship. Mahalo and warmest wishes, Shu Qin, on your retirement.

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Global Showcase ... << From 1

As well as Outrigger Resorts, the Outrigger-managed OHANA® Hotels by Outrigger®, Embassy Suites by Hilton™-Waikiki Beach Walk®, Hawaii Vacation Condos by Outrigger® and Holiday Inn Resort® Waikiki Beachcomber in Hawai‘i were represented. Guests included key wholesalers and product managers, specialist travel agents, professional conference organisers, tourism industry partners, airline representatives and travel media. Outrigger Resorts communicated with almost 400 travel industry professionals during the weeklong road show. The 2017 event launched in Brisbane at Blackbird, Eagle Street Pier followed by events at Rivers Edge Function Centre at the World Trade Centre in Melbourne and Establishment 1 & 3, George Street Sydney. In his welcome address at the events, Paul Richardson flagged the likely re-entry of Outrigger into Australia as part of a broad global expansion under new owners KSL Capital Partners. He said Australia was at the top of KSL’s list of destinations in which it was seeking management contracts or asset purchases for future operating capacity. “It could happen anytime over the next 10 years,” said Paul. He also said that beyond Australia, KSL had plans to boost its profile to Southern Florida, Southern California, Mexico and Hawai‘i.

Paul Richardson, Andrew Gee, Mark Simmons and Sean Dee

Jamie Choi, Natalie Caceres, Mary Loy and Robin Estrada

Andrew Gee, Donna Parkin, Steven Andrews and Ben Johnson Jeron Daniel, Andrew Gee, Silvia Collepardi and Lauren Grech

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The Mālama AwardsBy Marianne Thesken

The Hawai‘i Lodging and Tourism Association Kaua‘i Chapter held their 20th Annual Mālama Awards recently. The theme was “Thanks for Being Awesome. SHAKA! You da Best.”

Superb Hospitality Around Kaua‘i ‘Āina

Ed Descamparado, Lanie Garcia, Chris Gampon, Dennis Bonilla, Gana Maheshwaran, Keith Hardy, Fernando Constantino, Thomas Apilado, Josie Copruz, Laura Medeiros, Nida Sunada, Tim Blum, Ceto Andres and Richard Arruda

The Kauai Marriott Ballroom was packed full of awesome hosts. There are no individual awards; all Mālama honorees are deemed exceptional contributors to the hotel and visitor industries. We are proud to honor our very own superstars:

KIAHUNA PLANTATION RESORT KAUAI BY OUTRIGGER®

Administrator of the Year LAURA MEDEIROS | Homeowner LiaisonLaura works efficiently and professionally with our homeowners to upgrade their units. This is not an easy task at this 40-year-old property. Her hard work ethic, organizational skills and patience are an asset to the Kiahuna Plantation Resort Kauai by Outrigger® ‘ohana. The units have never looked better and Laura continues to deliver results.

Engineering/Maintenance Person of the Year KEITH HARDY | Lead MaintenanceKeith is a humble and dedicated host. He takes pride in his work and strives to be the best at what he does. He works with each of his team members to develop their raw skills and talents so they may better serve our guests and owners. Keith’s expertise and aloha spirit have left a positive impression on his peers, guests and owners.

Front Office/Reservations Person of the YearNIDA SUNADA | Front Office ManagerIn the past three years, Nida has grown as a manager. Her guest service and host engagement scores have consistently risen. Nida is not afraid to deal with difficult guests or owners. She is always willing to learn and more than willing to teach her staff how to succeed in the hospitality industry.

Housekeeper of the Year JOSIE CORPUZ | Unit Cleaner Josie has done an outstanding job over the past 21 years. She lives by our values of Ke ‘Ano Wa‘a and strives on a daily basis to provide a good vacation experience for our guests. She is a true team player with a winning attitude and is appreciated by all.

Security Officer of the Year FERNANDO CONSTANTINO | Lead Security Fernando does a great job in training and nurturing members of the security department. He is extremely knowledgeable and also helpful to our guests and owners. Recently, he stepped up and managed the security department for five weeks and the department continued to operate in a professional manner under his guidance and leadership.

The Mālama Awards >> 5

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Supervisor/Manager of the Year THOMAS APILADO | Housekeeping Supervisor Thomas consistently goes above and beyond to make sure guests and owners receive exceptional service. He is the master of turning a negative situation into a positive one. He has been an asset to the housekeeping department particularly in handling special projects. Thomas shares his Aloha in the community by coaching and mentoring young athletes.

Outstanding Lodging Employee of the YearANICETO ANDRES | Chemical ApplicatorCeto is a very respectful and dependable team player. He is available to lend a hand to his co-workers, has good leadership skills and is willing to accept a challenge. With the help of another team member, they have made the orchid garden on property a main attraction for guests, owners and visitors.

The Mālama Awards ... << From 4

WAIPOULI BEACH RESORT & SPA KAUAI BY OUTRIGGER®

Engineering/Maintenance Person of the YearED DESAMPARADO | Building Maintenance LeadIf we had a superman in our midst, it would definitely be Ed! He is very passionate about his craft and there is not one second in his workday that he does not show it. His diligence is beyond reproach and is only matched by his dedication. Every day, he tackles his task list with determination but always willing to put it aside if his help is needed elsewhere.

Front Office/Reservations Person of the YearLANIEZA GARCIA | Guest Service AgentLanie is the consummate “go-to-gal” at our reception offices. She knows and understands our operation like no other. We often count on her expertise to get through challenging days and she is fearless in tackling difficult situations. She is dedicated to doing the best she can in order for the guest to have the best stay.

#teamOutrigger SPAM® lovers wantedBy Kathy Foley

The 15th annual Waikīkī SPAM JAM® Festival is fast approaching. Taking over Kalākaua Avenue April 29 from 4 to 10 p.m., the festival attracts thousands with an affinity for the iconic SPAM® Brand.

Last year over 28,000 local residents and visitors descended on Waikīkī to celebrate one of Hawai‘i’s favorite foods, SPAM®

Outrigger Resorts’ popular photo booth shares in the festival’s 15th anniversary celebration this year with a canoe made entirely of SPAM® Brand cans. You know this will be a spicy attraction, so we’ll need #teamOutrigger volunteers to help take photos and for crowd control. In addition to the SPAM® canoe, there will be an arch made out of SPAM® Brand cans by Reid Mizue of OMIZU Architecture Inc., along with SC Pacific, for a vow renewal ceremony. SIX volunteers are needed to help with the construction from 11 a.m. for about three hours. FOUR to SIX volunteers are also needed at the conclusion of the festival (10 p.m.) to take down the cans and help move them to storage. A UK couple getting married at the SPAM® Museum in Minnesota will be honeymooning in Waikīkī at the SPAM JAM® Festival. Luana Maitland, events and activities manager, is helping to coordinate the vow renewal ceremony. FOUR volunteers are needed for two shifts of photo taking and crowd control for both the canoe and arch. VOLUNTEERS NEEDED11 a.m. - 2 p.m. (help construct arch) 6 10 p.m. (help deconstruct arch) 4-6 Canoe Arch1st Shift: 3:45 p.m. - 6:45 p.m. (photos/crowd control) 4 4 2nd Shift: 6:45 p.m. - 10:15 p.m. (photos/crowd control) 4 4

In addition to a good time, #teamOutrigger volunteers are assured an Outrigger T-shirt and meal voucher. Please contact Lisa Asakura by Friday, April 21, if you’re interested at lisa.asakura@outrigger.com. All proceeds generated at the Waikīkī SPAM JAM® Festival benefit the Hawaii Foodbank and other local charities, including the Waikīkī Community Center and Visitor Aloha Society of Hawai‘i, so come on out for some fun for a good cause.

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Ninth consecutive Diamond for Outrigger Guam Beach Resort By Marvin Redona

Outrigger Guam Beach Resort team receives the 2016 Rakuten Travel Diamond Award: Mr. Yoshiyuki Takano, Rakuten Travel and Business

manager; and from OGM, General Manager Steve Solberg; Director of Sales and Marketing Akiko Futakami; Assistant Sales Manager Marvin

Redona; Director of Revenue Jeannie Hattori; Reservations Manager Tess Woodall; and Director of Food and Beverage Edwin Torres

Outrigger Guam Beach Resort team receives the 2016 Rakuten Travel Customer Satisfaction Award: Mr. Futoshi Habaya, general manager,

Rakuten International sales department with the OGM team

OGM General Manager Steve Solberg gives a short speech after receiving the Diamond Award

The Outrigger Guam Beach Resort (OGM) was awarded the Rakuten Travel Diamond Award for the ninth consecutive year at the 2016 Rakuten Travel Award ceremony held in Guam March 15, 2017. Rakuten Travel is Japan's largest online travel site with over 20,000 Japanese hotels and Ryokans (a type of traditional Japanese inn). To achieve the Diamond Award, competing hotels and resorts on Guam must meet top revenue, top room nights and share percentage, year on year best performance and best customer reviews. In addition, the Outrigger Guam Beach Resort team was awarded the 2016 Rakuten Customer Satisfaction award.

HLTA scholarships available!By Kathy Foley

The Hawai‘i Lodging and Tourism Association (HLTA) introduced several new scholarships in honor of their 70th Anniversary, including two for $2,500 for an Active and Allied member’s (Hawai‘i hosts only) immediate relative.

To apply for this scholarship, candidates must send applications to their HLTA member. Each HLTA member company or property must vet candidates and submit up to two (2) qualified applicants to info@hawaiilodging.org or the HLTA office (2270 Kalākaua Avenue, Suite 1702, Honolulu, HI 96815) by Monday, May 1, 2017. CRITERIA:• Graduating high school senior admitted to a university,

college or vocational institution.• The son or daughter of an HLTA member property or

organization (employee level).• Cumulative GPA of 3.2 or higher. For more information on how to submit an application, please visit: goo.gl/4vd3sY