MISSION SERVICES

◦ MANAGEMENT COUNSELING◦ TRAINING & DEVELOPMENT

FEES

SMALL BUSINESS DEVELOPMENT CENTERS• UMASS AMHERST SBDC STATE OFFICE• BERKSHIRE REGIONAL SBDC• CENTRAL REGIONAL SBDC AT CLARK UNIVERSITY• NORTHEAST REGIONAL SBDC AT SALEM STATE UNIVERSITY• SOUTHEAST REGIONAL SBDC• UMASS BOSTON REGIONAL OFFICE & MINORITY BUSINESS

CENTER• WESTERN REGIONAL SBDC

SPECIALTY CENTERS◦ MINORITY ASSISTANCE ◦ MASS EXPORT CENTER ◦ GOV’T PROCUREMENT (PTAC)

SBDC at Salem State University Counseling Outreach Sites

Salem (Regional HQ)

AmesburyBeverlyBillerica

GloucesterLawrencePeabody

PHONE 978-542-6343 FAX 978-542-6345 EMAIL SBDC@SALEMSTATE.EDU

WEB SITE WWW.SALEMSTATE.EDU/SBDC◦ ONLINE CALENDAR OF UPCOMING WORKSHOPS◦ REGISTER ONLINE FOR WORKSHOPS◦ DIRECTIONS TO SBDC OFFICE & WORKSHOP

LOCATIONS

Own Two Small Local Successful Businesses◦ Lincoln Payroll Services◦ The UPS Store in Peabody

25 Years Management Experience in International Firms

Bachelor of Science Bentley University MBA Babson College

NATURE OF BUSINESS OWNERSHIP OPERATING ISSUES MARKETING ISSUES FINANCING ISSUES PUTTING IT ALL TOGETHER SUMMARY

ROLES◦ ENTREPRENEUR◦ MANAGER◦ TECHNICIAN

SKILLS◦ OPERATIONS◦ MARKETING ◦ FINANCIAL

INDEPENDENCE (CONTROL DESTINY) FINANCIAL RETURN MINIMIZE TAXES CHALLENGE FUN

FAILURE TIME & EFFORT FAMILY MONEY

PASSION PERSISTENCE SELF CONFIDENCE RISK TOLERANCE FLEXIBILITY WORK ETHIC ORGANIZED

PERSONAL INTEREST & EXPERTISE PRODUCT OR SERVICE INDUSTRY FOCUS CONSUMER OR BUSINESS TO BUSINESS FRANCHISING

NAMING YOUR BUSINESS FORM OF ORGANIZATION

◦ SOLE PROPRIETOR◦ PARTNERSHIP◦ CORPORATION

LOCATION LICENSES & PERMITS RECORD KEEPING

LEVERAGE TECHNOLOGY FOR:◦ OPERATING EFFICIENCIES

MARKETING CUSTOMER SERVICE VENDOR MANAGEMENT SALES TRACKING FINANCIAL RESULTS

◦ COMPETITIVE ADVANTAGE AUTOMATED ACCOUNTING SOFTWARE CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

SOURCES◦ SALES◦ EQUITY◦ DEBT

USES◦ OPERATING EXPENSES◦ CAPITAL EQUIPMENT◦ DEBT◦ TAXES

INTERNAL◦ PRINCIPALS◦ KEY EMPLOYEES

EXTERNAL◦ BANKER◦ LAWYER◦ ACCOUNTANT◦ INSURANCE AGENT◦ CONSULTANTS

STAFFING NEEDS QUALIFICATIONS RECRUITING TRAINING COMPENSATION

◦ Variable Compensation◦ Benefits◦ Taxes

SUBCONTRACTORS LAWS & COMPLIANCE

INSURANCE◦ WORKERS COMPENSATION◦ LIABILITY◦ PROPERTY

MANAGEMENT CONTROLS◦ CASH◦ INVENTORY◦ PURCHASING◦ INTELLECTUAL PROPERTY

IT SECURITY LEGAL AGREEMENTS

TARGET MARKET DEFINITION MARKET RESEARCH STRATEGY & TACTICS COMPETITION SALES / REVENUE MODEL

◦ PRICING◦ SALES CHANNELS

PERSONAL RESOURCES FAMILY & FRIENDS COMMERCIAL LENDERS LEASING ANGELS CREDIT CARDS HOME EQUITY LOANS

STATEMENT OF PURPOSE SUMMARY THE BUSINESS FINANCIAL INFORMATION SUPPORTING DOCUMENTS

PLAN….PLAN….PLAN ROLES

◦ ENTREPRENEUR◦ MANAGER◦ TECHNICIAN

SKILLS◦ OPERATIONS◦ MARKETING◦ FINANCE

SBDC COUNSELORS SBDC WORKSHOPS & COURSES LIBRARIES INTERNET CONSULTANTS SEE SEPARATE HANDOUT

PHONE 978-542-6343 FAX 978-542-6345 EMAIL SBDC@SALEMSTATE.EDU

WEB SITE WWW.SALEMSTATE.EDU/SBDC

◦ ONLINE CALENDAR OF UPCOMING WORKSHOPS◦ REGISTER ONLINE FOR WORKSHOPS◦ DIRECTIONS TO SBDC OFFICE & WORKSHOP

LOCATIONS