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Page 1: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Speaking & Listening

Postgraduate English

Page 2: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

improve listening and speaking skills improve notetaking skills improve communicative skills prepare for the end-of-term test on listeni

ng and speaking

Page 3: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

沟通英语 – 高级实用英语听说技能 - Communicative English – Advanced Practic

al Listening & Speaking Skills

研究生英语听说教程 – 基础级 - Progressive Hear & Say

Textbooks

Page 4: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Progressive Hear & Say研究生英语听说教程 – 基础级

W1 Identify speakersW2 Identify relationships between

speakersW3 Identify placesW4 NumbersW5 implications (shopping)W6 Cause & effect (Plans for the weekend)W7 Talking about cars (passages)W8 About travel

Page 5: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

W9 Talking about stressW10 Talking about peopleW11 Talking about premonitionsW12 Using the telephoneW13 ComputersW14 Radio programmesW15 AdvertisingW16 Television programmes

Page 6: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Listening Comprehension Test

A Short Conversations 9 points

B Passages 6 points

C Answering Questions

5 points

Page 7: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Lesson Plan (沟通英语)

W1 Conversational Skills

W2 Nonverbal Communication

W3 Cross-Cultural Communication

W4 Classroom Communication

Page 8: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

W5 Listening Skills

W6 Telephone Skills

W7 Male-female Communication

W8 Team Skills

Page 9: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

W9 Debating Skills

W10 Presentation Skills

W11 Presentation Skills

W12 Interviewing Skills

Page 10: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

W13 Speaking Test

W14 Speaking Test

W15 Review

W16 Listening Test

Page 11: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Grading

Listening 20 %

Speaking 20 %

Others 10 %

Total: 50 %

Page 12: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Speaking Test

The Controlled Interview• Describing pictures/graphs• Discussing topics• Reading aloud/ Retelling• Answering questions• Role play

Page 13: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Marking Criterion

● pronunciation & intonation

● vocabulary & grammar

● discourse management

● fluency & accuracy

Page 14: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Assessment Scales

Grades Scales Points

90 – 100 A 4

86 – 89 A- 3.7

83 – 85 B+ 3.3

80 - 82 B 3

76 - 79 B- 2.7

Page 15: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

73 -75 C+ 2.3

70 -72 C 2

66 – 69 C- 1.7

63 -65 D+ 1.3

60 - 62 D 1

60¯ F 0

Page 16: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Outlining – the standard topic outline form

I. ______________________________________________ A. ______________________________________ B. ______________________________________ C. ______________________________________II. ______________________________________________ A. ______________________________________ 1. __________________________________ a. ______________________________ b. ______________________________ (1) __________________________ (2) __________________________ 2. ___________________________________ B. _______________________________________ 1. ___________________________________ 2. ___________________________________ III. ______________________________________________

Page 17: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

The decimal system1. _________________________________________________

1.1 _________________________________________

1.2 _________________________________________

2. _________________________________________________

2.1 _________________________________________

2.11 ____________________________________

2.12 ____________________________________

2.2 _________________________________________

2.3 _________________________________________

3. __________________________________________________

Page 18: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit One

How To Be A Good

Conversationalist

Page 19: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

use effective strategies to start, continue, and end conversations

understand the importance of small talk identify mistakes in small talk notetaking skill/understanding the importa

nce of note taking

Page 20: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

small talk

ice breaker

elaborate

Page 21: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How To Be A Good Conversationalist

I. How to start a conversation

II. How to keep a conversation going

III. How to end a conversation

Page 22: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to start a conversation A. Opening lines = icebreakers

positive (not complaints ) ex:

a. complimentsb. news events

B. Best way to initiate a conversation sincere, respectful, interested

Page 23: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to keep it going

A. Asking questions = elaboration technique

1. Yes/No2. genuine interest

3. the last thing a person says B. Seven tips

Page 24: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

1. be aware of your own body and facial

language

2. don’t gossip

3. cultivate a wide range of topics

4. have a sense of humor

5. don’t interrupt

6. be enthusiastic and upbeat

7. be flexible in your point of view

Seven tips

Page 25: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to end a conversation

Signals:

1. break eye contact

2. use transition words

3. recap (sum up) what was said

4. give handshake

Page 26: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to start a conversation

Opening lines = icebreakers

• positive (not negative)

• ex: compliments & news events

• sincere, respectful, interested

Page 27: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to keep a conversation going

Asking questions –• use elaboration technique • use who, what, when, where, why q

ues (not just yes-no) 7 Tips

Page 28: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

7 tips

• be aware of body + facial lang.• don’t gossip• have wide range of topics• have sense of humor• don’t interrupt• be enthusiastic • be flex.

Page 29: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to end a conversation

Signals• break eye contact• use trans. wds (well, at any rate)• sum up (recap what was said)• give handshake (final impression as

import as initial)

Page 30: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

WHO makes small talk?

• those who do not know each other at all

• people who are only acquaintances • office employees • customer service representatives, wait

resses, hairdressers and receptionists

Page 31: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

WHAT do people make small talk about?

• weather • current events • something that you and the other spe

aker have in common • school /work

Page 32: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

WHERE do people make small talk?

• where people are waiting for

something (bus stops, boarding area,

doctor’s waiting room, in queues,

elevators, lunchrooms, restrooms,

• social events

Page 33: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

WHEN do people make small talk?

• the first time you see or meet

someone on a given day

• during a break in a meeting or

presentation

• when there is very little noise

Page 34: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

WHY do people make small talk?

• break an uncomfortable silence

• fill time

• be polite

Page 35: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Taboos• personal information (age, salaries,

divorce, weight, etc.)• body• negative comments or private issues

about another person • controversial issues (religion or politics)• an issue that the other person does not

seem comfortable with or interested in

Page 36: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

A good conversationalist knows

How to start a conversation

How to keep a conversation going

How to end a conversation

Page 37: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

At a Bus Stop1. not common to discuss personal

information relating to work2. not acceptable to discuss salaries 3. too personal4. politics is not a “safe” subject5. The woman suggested that she wanted

to end the conversation. The man did not take the hint.

6. not an appropriate time to start a new conversation

Page 38: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

At a Party1. rude not to say anything or answer

someone 2. keep negative comments out of talk3. not appropriate to discuss salaries 4. Bodies are not a “safe” topic. 5. The man did not take the cue that the

woman wants to end the conversation. “Wait” is a very direct word that should never be used in small talk.

6. Religion is not a “safe” subject.

Page 39: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Oral Practice ( 基础级) Likes and Dislikes

Reading books Watching TV Listening to music Playing musical instruments Collecting stamps/coins Going to the cinema Surfing on the computer Playing video games Playing sports

Page 40: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Two

Non-Verbal Communication (NVC)

Page 41: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

define nonverbal communication identify the four types of nvc understand the importance of nvc in cross-

cultural communication use nonverbal cues to communicate notetaking skill/recognizing the sections of

a talk

Page 42: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 43: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary expression gesture intimate kinesics posture tone dynamic static

Page 44: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Nonverbal Communication

I. Introduction

II. Porter – 4 Types of NVC

III. Verbal Communication VS. NVC

Page 45: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Introduction

A. Nonverbal communication (NVC) = communication through actions

B. Actions are more important than

words

Page 46: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Porter – 4 Types of NVC

A. Physical = body language = kinesics

B. Aesthetic

C. Signs

D. Symbolic

Page 47: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Porter – 4 Types of NVC

A. Physical = body language = kinesics

1. Static

a. Distance

b. Orientation

c. Posture

d. Physical contact

Page 48: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

2. Dynamic a. Facial expressions

b. Gestures c. Eye contact

d. Body movementB. AestheticC. SignsD. Symbolic

Page 49: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Verbal Communication VS NVC

A. Emotions by nvc are same in different countries.

B. Know little about grammar of nvcC. No dictionaries for nvcD. Can’t ask for clarification with nvcE. Hard to hide true feelings with nvc

Page 50: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 51: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 52: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 53: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

?No, no. You misunderstood.

Page 54: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 55: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 56: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 57: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 58: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 59: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 60: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 61: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 62: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 63: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 64: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What gesture do you use to express the ideas below?• Me.• That person is crazy.• Stop!• That’s good.• It’s no good.• Come here.• I don’t know.• I can’t hear you.• I’m full.• Good luck.

Page 65: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Oral Practice ( 基础级)Renting an apartment• rent • deposit• two-week notice• long distance cal

l• furniture

• cooking• gas & electricity• facility damage• distance to the u

niversity• environment

Page 66: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Three

Cross – Cultural Communication

Page 67: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

define culture identify cultural values that can affect comm

unication and interaction between Asians and Americans

develop effective ways to deal with cultural differences

notetaking skill/contrasts and changes

Page 68: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

priority

linear

circular

egalitarian

hierarchical

Page 69: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

1. What is culture?

2. What are cultural values?

3. How many points of contrast? What are they?

Exercise 1

Page 70: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

1. What is culture?

combination of attitudes,

behaviors, and beliefs you learn

from people around you.

Page 71: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

2. What are cultural values?

beliefs considered very important

within a culture

Page 72: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Cultural Differences Between Americans and Asians

1. Conception of the Self

2. Time

3. Social Relationships

4. Friendship

5. Communication Styles

Page 73: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

1. Conception of the Self

• Individual success

• Collective welfare

Page 74: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

2. Time

• Linear;

promptness;

less interested

in past, more in

near-term

future

• Circular; what

you do and how

you do it; more

attention on

past and long-

term future

Page 75: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

3. Social Relationships

Horizontal; informal, egalitarian;

value equality; most comfortable with social equals; importance of social rankings minimized

Vertical; formal,

hierarchical; rank

or class important;

most comfortable

in a hierarchy

system

Page 76: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

4. Friendship

instant friendship; large collection of friends changes over time; involve only limited mutual obligations

take time building up relationship; small number of close, lifelong friends deeply obligated to each other

Page 77: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

5. Communication Styles

Direct; show yourself; willing to confront, criticize; discuss controversial topics; little concern with “face”

Indirect; modest; avoid direct confrontation, open criticism & controversial topics; concern with “face”

Page 78: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Cultural Differences Between Americans and Asians

Americans Asians

Conception of self

Time

Social relationships

Friendship

Communication styles

Page 79: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Classroom

Communication

Unit Four

Page 80: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives understand the influence of culture on beha

vior and communication between teacher and students in the classroom

learn about classroom rituals in the United States and other countries

identify problems and cultural values in classroom settings

learn to use phrases for classroom communication

notetaking skill/content words

Page 81: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

interaction pattern ritual esteem participation instructor

Page 82: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. The classroom and culture

II. Classroom rituals

III. Classroom participation

IV. Learning a language involves knowing

not just vocabulary, idioms, and

grammar, but the cultural aspects of

the language as well

Page 83: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. The classroom and culture

A. A mental picture of a classroom

B. The effect of classroom communication

1. Culture – a system of knowledge

2. Influences participation and esteem

in which teachers are held

Page 84: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. Classroom rituals

A. Rituals are systematic procedures used to perform acts or communicate messages

B. Examples of classroom rituals

Page 85: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Classroom participation

A. North American students1. Talkative in class2. Believe that learning is shaped by

talk and participationB. Asian Students

1. Less talkative in class2. Believe that they learn by listening

to the teacher

Page 86: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

1. Almost no classroom interaction

2. Teacher controls the classroom

3. Teacher symbol of learning and

culture

C. Vietnamese students

Page 87: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

D. German students

1. Value teacher’s professional/personal

opinion

2. Students do not disagree/contradict

teacher in class

E. Israeli students can criticize teachers if they think teacher is wrong or incorrect

Page 88: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

IV. Learning a language involves knowing not

just vocabulary, idioms, and grammar, but

the cultural aspects of the language as

well.

Page 89: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Five

Be An Effective Listener

Page 90: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

describe the importance of listening in the workplace

describe the elements of the HEAR model for effective listening

use the strategies of the HEAR model to improve listening skills

notetaking skill/numbers and statistics

Page 91: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

effective listening

empathetic

Page 92: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Outline

I. Importance of Listening

II. Listening Strategies

III. Greek Philosopher’s Remarks

Page 93: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. Importance of Listening

A. On-the-job communication time 1. 55 % on listening

2. 23 % on speaking 3. 13.3 % on reading 4. 8.4 % on writing

B. One listening mistake = loss of $ 15

Page 94: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

C. Examples

1. Lis. error: delivery person neglected to check oil in van Loss: motor burned out

2. Lis. error: office worker failed to distribute sales ad to cashier Loss: good will

Page 95: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. Listening Strategies

A. be helpful

B. be empathetic

C. be attentive

D. be responsive

III. A Greek philosopher said that we should listen more and talk less.

Page 96: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

■Helpful

Avoid signs of impatience

Take steps to minimize distractions

Page 97: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

■Empathetic Determine his purpose for speaking Express concern for his general well-being Recall what was said earlier and ask

questions Express understanding and paraphrase

statements of his current feelings Express awareness of nonverbal cues (if

any)

Page 98: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

■Attentive

Hold off on expressing any judgment

Restate his point before disagreeing

Show respect for what he says

Ask for more background

Encourage him to express other points of

view

Page 99: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

■Responsive

Let him talk with minimal interruption

Use nonverbal encouragement (nodding,

leaning forward, etc.)

Ask questions

Page 100: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Questions for Discussion

● How important is listening in workplace

communication?

● What are the four basic elements of the

HEAR model?

● How can we make listening cost-effective?

● What other factors can you suggest to

improve our listening?

Page 101: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

My Big Problem

Page 102: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Six

Telephone Skills

Page 103: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives explain why telephone skills are important in th

e workplace describe how making first impressions by telep

hone is similar to and different from making first impressions in face-to-face contacts

identify and use strategies for effective customer service by phone

notetaking skill/abbreviations and symbols

Page 104: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Most Annoying: 82/564

Failure to answer the phone by the

third or fourth ring

Failure of employees to identify

themselves

Being placed “on hold” without their

permission

Page 105: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

strategies

audience

on hold

Page 106: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. Introduction

A. tele. com. diff fr face-to-face com.

B. impr. made over phone depends on wh

at + how to say

Page 107: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. Know your audience

A. when answering a call 1. iden. yoursl + dept/org 2. ask “will you hold?” bef. putting cust. on hold

B. when placing a call 1. iden. who to spk to + yoursl + dept/org 2. expl reason for call if aud. not known

Page 108: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Project your personality

A. Check volume/loudness B. spk clearly C. spk in pleas tov; smile D. sensit to other’s situation

IV. A good impression over the phone helps grow relationships.

Page 109: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Role-Play 1

A: You are calling your friend Ken. You want to invite him to a party this Friday.

B: You answer the phone.  The person on the other end of the line wants to speak to Ken. You don't know anyone named Ken.

Page 110: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Role-Play 2

A: Call your friend Sue to borrow her bike. A girl named Jean answers. Leave a message to Sue.

B: You are Sue’s roommate, Jean. Sue is out. Answer the phone and help take a message for Sue.

Page 111: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Role-Play 3

A: You want to reserve a table for five at a restaurant called Huixian House. Call the restaurant and make a reservation for 6:30 this Saturday.

B: You work at a restaurant called Huixian House. Answer the phone. (The restaurant is completely booked for Friday and Saturday nights this week.)

Page 112: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Useful Telephone Expressions

Who’s calling? Who’s this? This is Jim Jones./ Jim Jones speaking. I would like to speak to … Can I speak to …? May I speak to …? Sorry, you’ve the wrong number. There is no one here by that name.

Page 113: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

She isn’t here right now. Can I take a message?

She is out at the moment. Would you like to leave a message?

Please have her call me back at 654-9234.

Please ask her to return my call at 654-9234.

Please tell her I called to …

Page 114: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Seven

Male-Female Conversation

Page 115: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives explain how communication patterns and st

ereotypes are acquired identify stereotypes about male and female

communication see differences between men’s and wome

n’s communication styles become aware of gender stereotypes notetaking skill/exemplification and repetiti

on

Page 116: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

gender

feminine

masculine

hierarchical

stereotype

Page 117: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Outline

I. Gender and communication

II. Children can learn communication

patterns from play

III. Stereotypes about gender and

communication

IV. Researchers study gender’s effect on

communication to understand _____

Page 118: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. Gender And Communication A. Gender is learned

1. Boys learn to be masculine 2. Girls learn to be feminine

B. Men and women communicate in different ways

II. Children Can Learn Communication Patterns From Play

Page 119: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

A. Boys

1. Play outside

2. Play in large hierarchical groups

3. There’s a leader - giving orders =

higher status

4. Play games with set rules

5. Winners and losers

Page 120: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

B. Girls

1. Play in small groups or pairs – not

large groups

2. Play at home

3. Every girl gets a chance to play

4. No winners or losers

5. Make suggestions not give orders

Page 121: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Stereotypes about gender and Communication A. Common stereotype – women talk too much B. Research shows that men talk more – particularly in public settings 1. University faculty meetings (Eakins and Eakins) a. Men spoke more often b. Men talked longer 2. Women professors speak less at departmental meetings (Simeone) C. Social concept of what is feminine and masculine

Page 122: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

IV. Researchers study gender’s effect on communication to understand why misunderstandings between men and women occur

Page 123: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Exercise 2

1. Gender is the social identity that men and w

omen learn as they grow up in a culture.

2. Deborah Tannen

Page 124: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

3. Boys- play outdoors- play in large groups with a leader hierar

chically structured games - have clear winners and losers

4. Girls- play indoors - everyone gets a turn - no winners and losers

Page 125: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

5. This stereotype is that women talk

more than men.

6. In Zulu culture.

Page 126: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Exercise 1

1. He wants to assess their relative

degrees of success and she does not.

2. He wants to show that he has a better

position than the woman.

3. She wants to have an honest discussion

about their professional lives.

Page 127: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

4. She could have asked for clarification about his view of success. She could’ve asked: “So what you really mean is a six-figure salary would make you happy.”

5. He could have expressed empathy for her opinion by saying: “I understand how you could be satisfied with what you’ve got, but for me it’s important that other people know I’m successful.”

Page 128: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Exercise 2

1. They’re in conflict about whether she

needs advice or sympathy.

2. He wants to solve the problem for her.

3. She only wants him to understand her

difficulty.

Page 129: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

4. When she says that she has too much work to help Jim, he could have asked for clarification by saying: “So what you really mean is that you would prefer if he didn’t ask you for help.”

5. He could have expressed empathy for her situation by saying: “I understand how difficult that must be.”

Page 130: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit Eight

Team Skills

Page 131: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives

define the term “team” identify several types of workplace teams

and describe how they differ explain why communication skills are im

portant in teamwork notetaking skill/definitions

Page 132: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. What is a Team?

A. composed of interdependent people

B. focused on achieving a specific goal

C. agrees on how it’s going to achieve

the goal

D. willing to work together to achieve

the goal

Page 133: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. What is Teamwork?

Teamwork = synergy

• The total is greater than the sum of its

parts.

[People can accomplish more as a

team than they could have

accomplished working independently.]

Page 134: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Types of Teams in the Workplace

A. committees

B. task forces

C. project groups

D. quality circles

E. self-directed work teams

Page 135: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

IV. Skills Essential to Effective Teamwork

A. listening

B. speaking

C. reading

D. writing

E. negotiating

Page 136: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

interdependent

synergy

Page 137: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit 9

Debating Skills

Page 138: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a debate?

● A debate is, basically, an argument.

− strict rules of conduct

− sophisticated arguing techniques

− argue the opposite of what you believe in

Page 139: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a topic?

● something to argue about

− the AFFIRMATIVE

− the NEGATIVE

Page 140: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a definition?

● Deciding and explaining what a

topic means.

Page 141: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a teamline?● The TEAM LINE is the basic

statement of "why the topic is true" and "why the topic is false". - a short sentence

- presented by the first speaker of each team

- used by the other two speakers to enforce the idea of teamwork.

Page 142: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What are the roles of the speakers?

1st Affirmative must:

- define the topic

- present the affirmative's team line

- outline briefly what each speaker in their team will talk about

- present the first half of the affirmative case

Page 143: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

- accept or reject the definition- present the negative team line- outline briefly what each of the negative

speakers will say- rebut a few of the main points of the first

affirmative speaker- spend about one quarter of their time

rebutting- present the first half of the negative team's

case

1st negative must:

Page 144: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

- reaffirm the affirmative's team line

- rebut the main points presented by the

1st negative

- spend about one third of their time

rebutting

- present the second half of the

affirmative's case

2nd affirmative must:

Page 145: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

2nd negative must:

- reaffirm the negative's team line

- rebut some of the main points of the

affirmative's case

- spend about one third of their time

rebutting

- present the second half of the negative's

case

Page 146: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

- reaffirm the affirmative's team line

- rebut all the remaining points of the negative's case

- spend about two thirds to three quarters of their time rebutting

- present a summary of the affirmative's case

- round off the debate for the affirmative

3rd affirmative must:

Page 147: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

- reaffirm the negative's team line- rebut all the remaining points of the

affirmative's case- spend about two thirds to three quarters

of their time rebutting- present a summary of the negative's case- round off the debate for the negative- Neither third speaker may introduce any

new parts of their team's cases

3rd negative must

Page 148: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a rebuttal?

● criticizing the arguments presented

by the other team

- logic

- pick the important points

- `play the ball'

Page 149: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What is a marking scheme? Matter 40

Manner 40

Method 20

Teamwork & General Impression

50

Leader’s Reply 50

Final Total 400

Page 150: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives learn about basic debating skills recognize the difference between facts and

opinions preface facts and opinions identify contrasting views by listening for sp

ecific language cues prepare effectively for a debate or discussio

n notetaking skill/cause and effect

Page 151: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

opinion – belief or judgment about sb. or sth. not necessarily based on fact or knowledge

fact – thing that is known to have happened or to be true or to exist

Page 152: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Stating Facts

It’s well-known that…

It’s a fact that…

I’m positive that…

I’m (absolutely) sure that…

Page 153: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Stating Opinions

In my opinion…

From my (point of) view…

I think/believe/feel that…

Page 154: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Technology Good Bad Neutral

computers

euthanasia

abortion

birth control

animal experimentation

video games

nuclear power

genetic engineering

Page 155: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Topic

Examinations do more harm

than good.

Page 156: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

It is wrong for people to keep

animals as pets.

Page 157: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Cars are doing more harm

than good.

Page 158: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Mobile phones bring us more

harm than good.

Page 159: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Topics for Debating

1. Examinations do more harm than good.

2. It is wrong for people to keep animals as pets.

3. Mobile phones bring us more harm than good.

4. Cars are doing more harm than good.

5. Money spent on space research is a waste.

Page 160: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit 10

Presentation Skills

Page 161: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives define and describe the purposes of oral pre

sentation explain the importance of knowing your aud

ience when preparing an oral presentation describe the five steps for preparing and deli

vering a good presentation prepare an oral presentation notetaking skill/listing

Page 162: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

anxiety

visual aids

Page 163: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Five steps

1. analyze the situation

2. prepare your presentation

3. practice before giving your presentation

4. concentrate on your delivery

5. use visual aids

Page 164: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Preparing an oral presentation

Who is my audience?

Why am I speaking?

How am I going to get my ideas

across?

Page 165: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

the PREP formula (impromptu)

Point of view

Reasons

Evidence or examples

Point of view restated

Page 166: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

(P) After listening to yesterday’s lecture, yes, I do.(R) I was surprised at the efforts that the United Nations General Assembly has focused on the environment.(E) For example, the industrialized nations have set strict goals on reducing air pollution and greenhouse gases for the year 2010.(P) So yes, the world’s governments seem to be concerned and working to improve the situation.

Page 167: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

❶ Do you think it is justified to install the v-chip in television?

Point of view Reasons Evidence or examples Point of view restated

Page 168: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

❷ Do you think examination results show how well a student learns?

Point of view Reasons Evidence or examples Point of view restated

Page 169: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

❸ Is it good for students to take part-time jobs?

Point of view Reasons Evidence or examples Point of view restated

Page 170: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

❹ Do you think doctors should ever lie to a patient?

Point of view Reasons Evidence or examples Point of view restated

Page 171: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

❺ Do you think people are addicted to their cell phone?

Point of view Reasons Evidence or examples Point of view restated

Page 172: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Should smoking be inhibited in public places?

Point of view

Reasons

Evidence or examples

Point of view restated

Page 173: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Do you think technology is dangerous?

Point of view

Reasons

Evidence or examples

Point of view restated

Page 174: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit 11

Extracting Informationfrom Graphs

Page 175: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives describe how tables and graphs

communicate information identify different kinds of tables and

graphs and describe the kinds of information that each conveys

identify three questions that can be used to extract information from tables and graphs

use the three questions to extract information from tables and graphs

Page 176: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 177: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

graphics

visual aids

Page 178: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. Choosing the Right Tool

A. use a table to organizing a lot of significant numbers

B. use a bar graph to show differences in size or quantity among several items

C. use a line graph to show a trendD. use a pie chart to show the relative

sizes of various parts of a wholeE. other tools: photographs, diagrams,

maps, lists

Page 179: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. Extracting Information from Graphs

A. What is this table or graph about?

1. title

2. labels

3. legend

4. timeliness

5. authoritativeness

Page 180: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

B. What does the table or graph say?

Examine the information in the

graph, and summarize in a

sentence or two the history or

trend reflected in that information.

Page 181: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

C. What does the table or graph mean?

Make a judgment about how the

information in the graph relates to

your questions.

Page 182: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Two Things to Keep in Mind

A. Visual aids are used to

aid presentation, not dominate

B. Visual aids should be

clear, simple and legible

Page 183: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

The Labor Force (percent distribution of the labor force by sex, selected years)

64%

36%

58%

42%

54%

46%52%

48%

1966 1979 1992 2005

MenWomen

Page 184: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Stress Does Not Love Company(How people spend stressful times)

Al one48%

Wi thfami l y

29%

Wi thfri ends

18%

Other/Don' tknow5%

Al one

Wi th fami l y

Wi th fri ends

Other/ Don' tknow

Page 185: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Children with AIDS(12 years and younger, 1985-1995)

0

2000

4000

6000

8000

1985 1987 1989 1991 1993 1995

cases di agnoseddeaths

Page 186: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

What type of graph would you use to display the following types of data?

1. Growth in telecommuting. 2. Relationship between earning and learning. 3. How your money is spent. 4. The number of graduates from Renmin Univers

ity between 1995 – 2005.5. Percentage of cellular phone users who comm

unicate frequently or occasionally with five different categories of people.

Page 187: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Unit 12

Interviewing Skills

Page 188: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How People Find J obs

Other9.1%

Answeredwant ads13.7%

Heardabout

openingfrom peoplethey knew

Contactedemployerdirectly63.3%

Referred byagencies13.9%

Page 189: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Objectives gather information about positions, compan

ies, and themselves for job interviews list questions that are typically asked in a jo

b interview prepare effective answers to questions frequ

ently asked in job interviews simulate a job interview notetaking skill/mind map

Page 190: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Vocabulary

information

portfolio

qualities

database

Page 191: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

How to prepare for a job interview

yourself

company position

Page 192: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Yourself

yourself

Personal

qualities

Personalskills

Job-related

skills

Page 193: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Personal qualities

responsibility

honesty

ability to get alongwith others

Page 194: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Personal skills

good listener

write clearlypro

blem

solving

Page 195: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Company

Sheraton Sources

PR/HR people

local agency

newspaper files

database

Page 196: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Position×

Sources

job description

people ads

EISrespons &

dutiesexperi. & tr.

adv potential

location

job security

tr. program

relocation poss.&policies

supervision

travel

starting date

fringe benefits

salaries &commissions

turnover rate

Page 197: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

I. Information about Yourself

A. Personal qualities

• honesty

• responsibility

• ability to get along with others

Page 198: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

B. Personal skills• a good listener• write clearly• able to solve problems

C. Job-related skills

Page 199: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

II. Information about the Company

A. Sheraton Hotel

• clientele• location• business growth• service standards

Page 200: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

B. Information sources

• PR/HR• local agencies• newspaper files• databases• people

Page 201: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

III. Information about the Position

Page 202: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

A. Learn about the position• responsibilities &

duties• experience & training• advancement potential• location• job security• training programs• relocation possibilities

& policies

• supervision • travel• starting date• fringe benefits• salaries & commissi

ons• rate of turnover

Page 203: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

B. Information sources

• job description

• Employer Information Sessions

• ads

• people

Page 204: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Commonly Asked Questions

1. What can you tell me about yourself?

2. What are your goals and ambitions? Where would you like to be five years from now?

3. What are your most important achievements in school? Out of school?

4. What background do you have that’s relevant to this job?

Page 205: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

5. What are your greatest strengths? What do you think you do best?

6. What have you done that has made you most proud and satisfied?

7. Why are you interested in working for this company(us)?

8. What are your weaknesses?9. Why did you leave your last job?

Page 206: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Behavioral Interview

1. Describe a major problem you have faced and how you dealt with it.

2. Give an example of when you had to work with your hands to accomplish a task or project.

3. What class did you like the most? What did you like about it?

Page 207: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

The Speaking Test

11Interview 2

22Individual Mini-presentation 3

33Discussion 5

Page 208: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Grammar & Vocabulary

•range•accuracy•appropriacy

5

Discourse Management

•relevance•coherence•extent

5

Pronunciation •stress and rhythm•intonation•individual sounds

5

Interactive Communication

•initiating & responding•hesitation•turn-taking

5

Total 20

Page 209: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 210: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

June, 2006Listening Comprehension Test

A D B D C

A C B B

B B C

D D A

Page 211: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Section C

16. Solving problems in business/

How to solve business problems

17. Listen carefully to your business

associate.

18. Talk about your side of the problem.

19. Find a solution together.

20. Write down an agreement.

Page 212: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Part II Vocabulary

C A D B D

A B C D B

B D A C B

C D A D C

Page 213: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Part III Cloze Test

C B D B D

C D A C A

Page 214: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Part IV. Reading Comprehension

C D B B D AB B D A D AD C C A D AA B A A B DD C D A D B

Page 215: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Translation A (略)

Page 216: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Translation B

There are many complaints about the inaccessibility of medical care and high tuitions. However, another thing that deserves attention is the difficulty of college graduates in getting employed. Those with master’s degrees can no longer find a job as easily as they did ten years go.

Page 217: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Because of the increasingly intense

competition for a position, academic

excellence and proficient expertise

will not necessarily be translated into

an ideal job. Education authorities

have been seeking ways to create

more opportunities of employment.

Page 218: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

Writing

Page 219: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.
Page 220: Speaking & Listening Postgraduate English. Objectives  improve listening and speaking skills  improve notetaking skills  improve communicative skills.

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