Sop Omcr Ericsson

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Standard Operating Procedure (SOPs)

Monitoring and Escalation

OMC-R Ericsson

Prepared by: Muhammad NAzir

OMC‐R Ericson South

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Table of Contents

Page Cover ................................................................................................... 1 Table of Contents ......................................................................................... 1 Ctrix Neighborhood Installation & Properties ............................................. 3 IP & Server Configuration ........................................................................... 4 Ctrix Login .................................................................................................. 5 OSS RC Workspace Menu .......................................................................... 6 Getting Start ALV(Alarm list viewer) ......................................................... 6 Select NEs .................................................................................................... 7 Network Elements O&M by ........................................................................ 7 View Alarms in ALV .................................................................................. 8 Create ALV Filter for cell logical alarms .................................................... 9

a:Open Filter Menu ....................................................................... 09 b:Name new Filter ......................................................................... 09 c:Select Specific attributes ............................................................. 10 d:Select Predefined Values ........................................................... 10 e:Apply TEST_SOP_FILTER ........................................................ 11 f:View Cell logical Alarms ............................................................ 12

Acknowledge cell logical alarms ............................................................... 13 Getting Start ALB(Alarm log Browser) .................................................... 14

a:Open ALB Menu from OSS workspace Menu ............................ 14 b:Select Time ................................................................................. 14 c:Select NEs(BSCs or BTS-sites) ................................................... 14 d:Select LOG output format ......................................................... 14 e:Initiate Searech ........................................................................... 14 f:Save Alarms ................................................................................. 15

Command Handling(CH) .......................................................................... 15 Basic omcr Commands .............................................................................. 15

a:Check status of BTS .................................................................... 16 b:Check onair/down status ............................................................ 16 c:Check BTS alarms ..................................................................... 17 d:Check E1 RBLT2 status .............................................................. 17 e:Check status of TRX .................................................................... 18 f:Check Check Status of GPRS Link ............................................. 18 g:Check status of C7 links ............................................................. 19

Dangerous Commands .............................................................................. 19 a:Block/Reset BTS ......................................................................... 20 b:Reset DXU .................................................................................. 20 c:LOCAl mode .............................................................................. 21 d:Halt / locked status .................................................................... 21 e:E1 /RBLT2 counter refresh ......................................................... 21

OPS(operation procedure support ............................................................. 22 Escalation Procedure ................................................................................. 24 SMS / Email Format .................................................................................. 25

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1: Install Ctrix Neighborhood with below Setting Properties

View Ctrix Properties.

•

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Select /check Server,, server name: uascmpak01.

ADD IP address: 10.83.255.133.

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Start Citrix Meta Frame with user name & password.

User name: ericfops

Password: XXXXXX

Citrix Window & User Menu:

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Getting Start ALV(Alarm LIST VIEWER.

AlV is used to view active alarms in BSS Network.

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Network Element Selection:

Select NE(Network elementsBSCs)

South 1 maintain sites of :BSC02,BSC03—BSC09&BSC20,some sites in BSC10.

South 2 maintain sites of :BSC21,BSC35,some sites in BSC10

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View all alarms present in respective BSCs.

• Select BSCS

• Right click, and select View Alarms

• Here all alarms appear, to sort out site down alarms we create Filter name as Cell logical alarms, it only shows site down alarms and filter out all other(Radio alarms,E1 Alarms, External Alarms)Alarms

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Create Filters in ALV to filter out definite Alarms:

• Click Filter from Edit menu or Click located below Edit menu.

• Select New, & Name the Filter i.e. Test_SOP_Filter.

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• Choice specific Attributes from left column & Select it to Right column.

Select Predefined Values against the selected Attributes.

Selected Attributes: Specific Problem.

Predefined Values: select cell logical availability from list, & click OK.

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Apply cell logical Filter:

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How to Acknowledge Alarms:

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How to use ALB(Alarm log Browser)

• Select Time:

• Select BSCs:

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• Choice Format for the search data.

• Expanded or RAW data format is normally used for INSPUR

• Tab Separated Format used for reporting purpose.

• Save Data

Save LOG Alarms in OSS server in specific user (ericfops) home directory.

/home/ericfops/cha

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CH (Command Handling).

• CH is used to RUN different commands to perform jobs within the BTS network.

• Select BSC and click on Connect menu.

2: Here we use some basic commands which are used in OMCR operations.

RLCRP: is used to check either site is down or onair.

IF RLCRP print sows cell as BCCH 0 then site is down

& if BCCH is 1, then site is onair. RLCRP command is used to extract BTS outage report.

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Check detail status of site.

1: use RXTCP command to find out TG of site.

2: Execute command rxcdp: to print Status of RX, TX.TS, and CF.

Here RXCDP result is: CONFIG (site is onair)

IF RXCDP result is: BLOCKED (site is down)

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3: Execute command rxasp: to print Alarms present on the site.

Check RBLT (E1) status of site).

4: Execute command rxapp: to print ABis Devise number.

Divide the Devise number by 32(RBLT2‐6846/32=213RBL2)

5: Execute command DTSTP: to print ABis path status (RBLS ‐WO or RBL2‐ ABL).

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Check Status of TRX of any site with its all subordinates.

6: Execute command rxmsp:

Check Status of GPRS links of BSC.

7: Execute command RRGBP:

1 GPRS link is down as 1127‐NSVCI is block

2 GPRS link is UP as 1101 & 1112‐NSVCI is Active

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Check Status of C7 links status.

7: Execute command C7ltp:

SLC 00 of MSC 20 & SLC01 is active

Dangerous Commands:

Whenever you execute any command end with I,E or C ,grouped as Dangerous commands a Warning menu appear.

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How to Block /de Block Site.

1. Execute command RXBLI:mo=rxotg‐xxx,subord,force.

2. Execute rxese: mo=rxotg‐xxx,subord,force then

3. Execute rxesi: mo=rxotg‐xxx,subord,force then

4. Execute command RXBLE: mo=rxotg‐xxx,subord,force.

Execute all 4 commands in above sequence, first block TG, the TG out of service, after command rxese completely RUN, execute TG in service & finally run RXBLE to deBlock TG

How to Block /de Block only DXU.

1. Execute command RXBLI:MO=RXOCF‐xxx,,force.

2. Execute command RXBLE:MO=RXOCF‐xxx,, force.

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This command used frequently whenever site is down due to power issue & DXU failed to get operational. Note that always check status of E1 before reset DXU.if you reset DXU when E1 is ABL then DXU status changed to LOCAL mode & cannot get operational when its status changed physically from site.

In this case site went LOCAL mode E1/RBLT2 is ABL.

How to LOCKED/Halt a site/cells:

1. RUN command rlstp:cell=xxx;(to check status of site. already locked or onair)

2. RUN rlstc:cell=xxx4,state=halted;(to halt cell 4 of site xxx)

3. Run command rlstc:cell=xxx4,state=active;(to active/unlock cell 4 of site xxx)

How to Blocked E1 of any site:

1. RUN command DTBLE:DIP=xxRBLT2;

2. RUN command DTBLi:DIP=xxRBLT2;

This command is used to change MBL state of E1 to WO or ABL.

How to refresh E1 error counter of a site:

1. RUN command DTQSR:DIP=xxRBLT2,UNACC,DEGR;

How to refresh E1 error counter of all sites in BSC:

2. RUN command DTQSR:DIP=all;

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USE OPS(operational procedure support.

1. Right click on OSS window, click TOOL AXE management OPS.

2. OPS blank window open.

3. Click open from file menu to open sripts, saved in OSS home directory:/home/username/cha/scripts.

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4. RUN TRX count script:

Select specific script from cha directory & click on

Script output file will saved in :/home/username/cha/response/TRX count.

]

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Escalation Procedure:

1. Regions & Zones. Ericsson BTS & BSS Equipment use in South region. South 1: O&M by CMPAKFOPS of BSC02,03,04,05,06,07,08,09,20,& some sites in BSC 21 & BSC10. South 2: MS by PPL of BSC21, BSC35 & some sites in BSC10.

South 1 reporting & zone Details:

Region Zones Maintained By Responsible Cluster

Owner of CMPak FOPS South 1 Zone 1 CMPak‐FOPs Mr Gulraiz

South 1 Zone 2 CMPak‐FOPs Mr Mubashir

South 1 Zone 3 CMPak‐FOPs Mr Aleem

South 1 other‐HYD CMPak‐FOPs Mr Bux

South 1 other‐MPK CMPak‐FOPs Mr Asif Memon

South 1 other‐NWB CMPak‐FOPs Mr Asif Memon

South 1 other‐Thatta CMPak‐FOPs Mr Asif Memon

South 2 reporting & zone Details:

Region Zones Maintained By Responsible Cluster

Owner of People Logic Responsible Cluster

Owner of CMPAKFOPS South 2 Sukhar People Logic Mr Mateen Shah Mr Sikandar

South 2 Quetta People Logic Mr Ghazanfar Mr Umair

Outage escalation procedure; 1: Single site down. 2: More than 4 sites down. 3: GPRS link down.

1:On Call Intimation: Inform the Vsat or single city / more than 4 sites outage to FOPS CM Engineer along with FOPS cluster owner, if outage not restored after 10 minutes inform the issue to concern Fops manager & after 20—30 minutes if outage not restored informed to NMC manager always (in case of single outage) if more than 5 sites are down then inform manager NMC & FOPS after 10‐‐‐15minutes.

2:SMS Generation: Generate SMS to the FOPS after 10 minutes.

Open: http://172.20.11.13/grpsms/login.aspx

Mobile No: 923121520010 Password: 123456

And Submit.

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SMS Format: YYYYMMDD_TT

07 Vsat Sites are down in South BSC 10 (Quetta)

ST: HH:MM Hrs

Reason: To be determined

Impact: GSM services are affected in Gawader, Panjgur, Pasni & Turbat

Info: PPL Helpdesk/Umair

YYYYMMDD_TT

40 Sites are down in South BSC 21 (Sukhar)

ST: HH:MM Hrs

ET:17:58 Hrs

Reason: Wateen Dual fiber break.

Impact: GSM services are affected in Dadu & Sukhar Region

Info: PPL Helpdesk/Sikandar/Wajid/Bux

3: EMAIL Format:

SYSTEM GSM SITE 40 Sites are down in South BSC 21 (Sukhar) START TIME HH:MM Hrs (D/M/Y)END TIME REASON To be determined IMPACT GSM services are affected in Dadu Region & Sukhar regionINFO PPL/Sikandar/Bux/Maaz

SYSTEM GSM SITE 07 Vsat Sites are down in South BSC 10 (Quetta) START TIME HH:MM Hrs (D/M/Y)END TIME REASON To be determined IMPACT GSM services are affected in Gawader, PANJGUR, Pasni & TurbatINFO PPL/Umair

SYSTEM GSM SITE Vsat/Single City Site KRN1483_OLDHPTL is down in South BSC 10(Quetta). START TIME HH:MM Hrs (D/M/Y)END TIME REASON To be determined IMPACT GSM services are affected in Shamali city KharanINFO PPL/Ajmal

EMAIL Receipts: OMCR SOUTH; Complaint Management Center; Group Network Outage South

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When outage restored, first call CM Engineer, cluster owner & then FOPS manager & NMC manager & Close SMS and Email with outage reason.

Close SMS & Email in following formats. YYYYMMDD_TT

07 Vsat Sites are ONAIR in South BSC 10 (Quetta)

ST: HH:MM Hrs

ET: HH:MM Hrs

Reason: Vsat modem faulty at Hub site ABC123

Impact: GSM services were affected in Gawader, PANJGUR, Pasni & Turbat

Info: PPL Helpdesk/Umair

YYYYMMDD_TT

40 Sites are UP in South BSC 21 (Sukhar)

ST: HH:MM Hrs

ET: HH:MM Hrs

Reason: Wateen Dual fiber break.

Impact: GSM services were affected in Dadu & Sukhar Region

Info: PPL Helpdesk/Sikandar/Wajid/Bux

SYSTEM GSM SITE 40 Sites are UP in South BSC 21 (Sukhar) START TIME HH:MM Hrs (D/M/Y)END TIME HH:MM Hrs (D/M/Y)REASON Power issue at Hub site ABC123 IMPACT GSM services were affected in Dadu Region & Sukhar regionINFO PPL/Sikandar/Bux/Maaz

SYSTEM GSM SITE 07 Vsat Sites are UP in South BSC 10 (Quetta) START TIME HH:MM Hrs (D/M/Y)END TIME HH:MM Hrs (D/M/Y)REASON Vsat modem faulty at Hub site ABC123 IMPACT GSM services were affected in Gawader, Panjgur, Pasni & TurbatINFO PPL/Umair

SYSTEM GSM SITE Vsat/Single City Site KRN1483_OLDHPTL is onair in South BSC 10(Quetta). START TIME HH:MM Hrs (D/M/Y)END TIME HH:MM Hrs (D/M/Y)REASON cp loadshedding,non genset site IMPACT GSM services were affected in Shamali city KharanINFO PPL/Ajmal

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