Smau Milano 2016 - CNA ICT Formazione

Chis Bradford – EMEA Channel Manager Southern Europe

Learning trends and best practice supporting digital transformation

Relatore

Note di presentazione

TITLE: Continuous learning for the development of the necessary skills to support the "Digital Transformation" ABSTRACT: According to many experts we are at the dawn of the fourth industrial revolution and for companies is essential now more than ever the ability to adapt to change. Who is better able to respond to the discontinuity will be more successful than those who wait. How can we prepare to this? What challenges lie ahead? They are many but continuos enterprise learning, or create effective learning pathways on the skills needed to respond to changes, is certainly one of the most important. The Digital Transformation is a "different way of doing things" and Organizational Learning is a new approach that can put organizations in a position to shape their business in this new scenario. How to bridge the Skillshortage and the changing needs of Millenials are the arguments behind the proposed workshop. Will talk about this with Henrico Capirone CNA ICT consultant for Elearning, and Christopher Bradford, EMEA channel manager Skillsoft. SPEAKERS: Enrico Capirone [email protected] 3482268000, Christopher Bradford TARGET: SMEs, entrepreneurs, managers and HR Training BY: iSimply Learning, [email protected], 01251899500

Presentation Aim “This presentation will explore the challenges of the digital transformation within organisations today, how to bridge the skills shortage, millennials ' needs and developing new models of management and leadership as HR also transforms into a new learning organisation”

Agenda • What is the Digital Transformation • The Digitalisation effect on HR and its role in managing talent • Organisation Learning and how this is effecting HR • How the millennial stampede is changing the workforce • Attracting & maintaining millennials • How do we manage millennials, our future leaders? • The role of learning in the Digital Transformation • How is the change effecting skills in IT? • How does Skillsoft support these needs? • Demo

© 2016 Skillsoft

Introduction

• Chris Bradford – EMEA Channel Manager Southern Europe • Over 20 years experience in the Learning Industry • Previous roles include

• Business Skills Course Tutor • HR Learning Assistant • Retail Bank Manager • Director of Training Solutions Company • Blended Learning Solutions Consultant

• Passion for Learning & Development

The Skillsoft Story

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© 2016 Skillsoft 6

Relatore


400 million users since we started in 1998 One billion learning modules have been delivered to our users during that time.

© 2016 Skillsoft

Content Delivery

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So that’s how we are talking about Skillsoft as a whole. How about our products… we’ve simplified our approach and into 4 key product lines that include the various products you’ve been used to. List 4 And equally important is the fact that they are all supported by our various content delivery options. So I will talk more about the products in a few minutes =but before I do

Corporate Video

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https://youtu.be/TQiIoCCg-rQ?list=PL1xmVlHFeqkJIvK-hAis0DOETADCVKFp5

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What is digital transformation?

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Lets strat with digital transformation, I see this being discussed in all the business I meet and perhaps Pharma has been a little slower to feel the effect.

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“Digital transformation is the remaking of an organization's business model and processes using technology.”

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Typical objectives of digital transformation projects

Successful Transformation = Best in Technology + Agility + High Performance Culture

Efficiency Innovation Collaboration Attract & Retain Talent

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High performance culture is ultimately what we are looking for Do things that matter with purpose and Mission Get them excited and involve them in the communication Example of empowerment is in Google after 6 months you are trained to recruit. Any staff can then join the recruitment interview. They are looking for not only technical skills but more so they weight are they smart?.. Do they have leadership skills and how would they react to change?


How can this change effect our people?

The Critic Who opposes

The Victim Who panics

The Bystander Who ignores

The Navigator Who is empowered

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Pace of change is getting faster – now is just the start Who are the most valuable here? Yes the navigator you can empower BUT the Critic is important as if you can change them they will take everyone else with them As adults we don’t like being told what to do. Get them involved in projects, give them ownership .. Tell them are needed to make this a success and involve them


Digitalisation effect on HR and its role in managing managing talent. • Talent acquisition: Digital talent is scarce. Recruitment processes should portray your organisation as an innovative digital brand. • Talent development: Exploit your existing talent pool, providing employees with tailored learning to transition them to digital. • Talent retention: Adopt innovative and collaborative techniques and encourage the use of digital platforms, allowing remote working.

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The changing work force

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By the year 2020, there will be 85 million fewer skilled

workers than businesses need to succeed.

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Another opportunity for tailor based on industry vertical. The good news is that the global economy is steadily improving. Economic improvement allows organizations to take action on all of these trends, invest in their employees, and get ahead of the competition. Economic success and change can be disruptive, though. In fact, by the year 2020 — just five years from now — there will be 85 million fewer skilled workers than businesses need to succeed. http://www.mckinsey.com/insights/employment_and_growth/the_world_at_work

© 2016 Skillsoft

It will become impossible to hire yourself out of a

skills gap.

For some

industries, that

time has already

arrived.

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That means the biggest challenge is yet to come: It will be impossible to hire yourself out of a skills gap Global and domestic-only companies are at risk. There are plenty of people available to work. They just don’t have the skills you need — at least, not yet.

© 2016 Skillsoft

Fewer than 33% of the HR and L&D

organizations know their audiences’…

Preferences Priorities Experience Habits

Skills Work

Environment Career Goals

Knowledge

Source: Bersin by Deloitte, Key Findings: Becoming a High-Impact Learning Organisation, 8/2012


The Millennial Stampede is Changing the Workforce • Since 2011, approximately 10,000 Baby Boomers have turned 65 every day. • Millennials will make up nearly half of the working population by 2020. • They have an appetite for continual development; No tolerance for poor UX.

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Opportunity for tailoring based on industry/geography The types of jobs and the skills needed are changing rapidly. 39% of employers have difficulty filling jobs due to lack of talent. - https://hbr.org/2014/08/employers-arent-just-whining-the-skills-gap-is-real Baby Boomers are exiting the workforce and Millennials have different expectations. Since 2011, approximately 10,000 Baby Boomers have turned 65 every day — and this will continue for the next 15 years until they all reach retirement age. Millennials are moving in. They will make up nearly half of the working population by 2020, and what they want from employers is different. More than anything, they want the opportunity to develop skills for the future. 10,000 Baby Boomers turn 65 every day. - http://www.pewresearch.org/daily-number/baby-boomers-retire/ and https://hbr.org/2010/05/mentoring-millennials Global compliance issues are changing the workplace from the outside. While the skills needed and the people in the workforce are in a state of flux , the regulations that dictate how companies operate are changing work . Seventy-five percent of global compliance professionals say there will be an increase in regulatory activity http://accelus.thomsonreuters.com/sites/default/files/GRC00814.pdf

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Attracting & maintaining millennials

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Generations in the Workplace

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By now, most of us have learned that there are at least four generations

in the workplace:

• Traditionalists/Silents (Born between 1925 and 1946)

• Baby Boomers (Born between 1946 and 1964)

• Generation Xers (Born between 1965 and 1980)

• Generation Ys or Millennials (Born after 1980)

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Studies of Millennials have found that:

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• 64% of them say it’s a priority for them to make the world a better place. • 72% would like to be their own boss. • If they have a boss, 79% of them would want that boss to serve more as a coach or mentor. • 88% prefer a collaborative work-culture rather than a competitive one. • 74% want flexible work schedules.

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We navigated our way through…..

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They navigated their way through…..

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Technology • This generation has been plugged in since they were babies. • They grew up with educational software and computer games. • They think technology should be free. • They want and expect services 24/7. • They do not live in an 8–5 world. • They function in an international

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Smart Phone Technology

• They all have smart phones and expect to be in contact 24/7. • Not a phone – a lifestyle management tool • Staying “connected” is essential.


Millennials

Values

Needs

Strengths

Challenges

Engagement

Motivation

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The Millennial Profile: Strengths

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• Tech Savvy – Having grown up with computers, the internet and social media puts them at an advantage.

• Multi-tasking – Used to having multiple responsibilities or goals to achieve at a time.

• Loyalty – Loyalty to the boss is the #1 reason they stay in a job, especially during the first few years. Millennials want a boss who is willing to coach and teach them, motivate them to do better and teach them new skills.

• Problem Solving – Millennials grew up learning how to figure things out on their own, they can come up with creative ways to solve problems.

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The Millennial Profile: Challenges

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• Job Security – They are more likely to change jobs than generations before them … 2-3 years then move on.

• Work Ethic – Is not bad, just different. Millennials have NOT been raised to look around and see what they should do next. They do best with a list of tasks to complete and need to have control over their daily tasks by being able to choose what to do next.

• Communication – They often resent being handed busywork with no explanation to its purpose. Take the time to explain how their work will lead to specific results.

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How do we manage millennials, our future leaders?

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What can managers do? • Mentor your employees

• About how the company runs, what makes people of different generations work well together. Teach people skills not just business process

• Great leaders can motivate all people by balancing processes and people’s needs for the good of the company

• Encourage them to develop trust with others and empower people to do their jobs.

• Ask for input rather than telling them what to do. Open communication reduces resistance

• Want work-life balance.

• They value family and friends and want to work their eight hour day and go home. Older workers think long hours show your loyalty and productivity. Younger workers often get things done faster. They value efficiency and effectiveness by doing things faster

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Organisational Learning


Transactional HR

Transformation HR


Organisational Learning

Training Knowledge Management Technology

Learning Culture

• Courses • On the job

learning • Shadowing • Digital learning

• Acquisition • Development • Retention • Distribution

• Tool to facilitate learning

• Help develop, retain, report and distribute knowledge

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IT Industry Trends

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The main trends we see

• Difficulty keeping current with rapidly evolving IT landscape • Security is #1 priority for most companies (not just IT staff - all employees too)

• Increasing interest in secure programming • Cloud, big data, and analytics are pervasive

• Amazon Web Services and Microsoft Azure popular • Project Management is more popular than all IT topics

• Agile and Scrum in addition to standard PMP • Companies are looking to hire IT staff again

• Outsourcing has levelled-off and in some cases reversing direction • Certifications are increasing in importance again

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© 2016 Skillsoft

Most popular topics – 1 million+ learners

• ITIL, Agile, Project Management • Security • Developer & Software Testing • Cloud, Big Data • Business Analysis • Microsoft, Cisco, VMWare

• PMP & PRINCE2 • CompTIA Security+, A+, Network+ • ITIL® Foundations • Cisco CCNA • MCSA Windows Server 2012 R2 • CISSP

Overall Most popular topics

Most popular certifications

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© 2016 Skillsoft

Most popular topics – 1 million+ learners

• Java • HTML & CSS • Javascript Frameworks • Software Testing & Tools • Python • Java Spring

• CompTIA Security+ • CISSP • Certified Ethical Hacker (CEH) • SSCP Systems Security Certified Practitioner • Defensive Programming

Developer topics

Security

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IT Talent Crisis

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Components of the Crisis

High Turnover

Talent Shortage

Expectation Disconnect

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Relatore


Talent – not enough people with skill to fill positions needed / senior and junior roes.. Universities not producing as many as they used to in the .com boom and outsourcing didn’t help this also when companies outsouced to India etc. High Turnover- people with skills are in high demand .. New gen of workers .. Next Gen/Mellenials.. Demanding development, wages promotions etc. .. .. There is an Expectation disconnect in the market place through … .

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CyberSecurity Talent Shortage is severe

• 86% of organizations polled by ISACA believe there’s a shortage of skilled cybersecurity professionals.

• Only 38% of ISACA members believe their organization is prepared for a sophisticated

cyberattack

• Cybersecurity job postings up 91% and information security job posting up 48% year over year(Source: Dice)

• In 2015, 89% of cybersecurity job postings went unfilled… (Source: Careerbuilder)

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Relatore


Prospective employers posted more than 50,000 jobs requesting Certified Information Systems Security Professional (CISSP) certification. Unfortunately, there are only about 65,000 CISSPs in the world and many are gainfully employed. ISC2, the organization that certifies CISSPs believes that there will be a deficit of 1.5 million cybersecurity professionals by 2020. ISACA - Information Systems Audit and Control Association - ISACA was incorporated by individuals who recognized a need for a centralized source of information and guidance in the growing field of auditing controls for computer systems. Today, ISACA serves 140,000 professionals in 180 countries

© 2016 Skillsoft

Expectations versus Reality

The new generation of IT professionals have different expectations of employment than previous generations

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Most new people believe that Enterprise IT is like working at Google/Amazonm.. Short tshirt.. Slides and beanbags.. But quickly see there are dress codes, legacy sys to support and impatient staff with demands.

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The role of learning in IT

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The role of learning in IT

• Retain: Retaining key employees who maintain tribal knowledge, provide business value or possess intellectual capital valuable to the business should always be a top priority (source: CIO Insight)

• Reward: Implement an aggressive training program to enhance their skills and develop new skills in other key areas (source: CIO Insight)

• Current: Once you attract these people you must give them a compelling learning environment to stay current, as technology advances at an accelerating rate. (source: Bersin by Deloitte)

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© 2016 Skillsoft

What do today’s IT learners want? - Content Video-based

Short / targeted / aligned Business & Professional Ski

Engaging, SME led

Hands-on practice

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© 2016 Skillsoft

What do today’s IT learners want? - Delivery Easy to get to

Anytime, Anywhere Any device

Easy to consume

Easy to find desired content

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© 2016 Skillsoft

Skillsoft Learning App

• Personalize app based on areas of interest and learning style

• Use full-text search across all content to drill down into specific focus areas

• Learn on personal devices from smart-phone to tablet anytime, anywhere

• Supports both Android and iOS devices • Supports multiple modalities

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Relatore


Here are four key benefits to Skillsoft’s Learning App – now in its 3rd release for both Android and IOS devices. Now you can take learning where and when you go. New to the learning app 3.0 is support for Apple iPad and for Android tablets.

© 2016 Skillsoft

Topic Coverage: Support for a wide array of needs

• IT Professional • Digital Skills

• The latest and emerging technologies

• Current widely used technologies

• Legacy platforms and applications

• Beginner to advanced • Certifications

• Business skills for IT

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© 2016 Skillsoft

IT Professional Topic Coverage

Cloud Computing

Data and Databases

Enterprise Applications

Networks and Telecom

Operating Systems and

Servers

Security Business

Skills for IT Professionals

Project Management

Software Design and

Development

Web and Graphic Design

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© 2016 Skillsoft

Digital Skills Topic Coverage

Business Applications

Graphics and Design Internet

Mobile Devices and Computer

Skills

Operating Systems

IBM Notes Microsoft

Office 2007, 2010, 2013

Microsoft Office 2013

Microsoft Office 365

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Certification coverage by functional area SECURITY, TESTING, STORAGE Security • ISC2 (CISSP, SSCP) • EC Council (Ethical Hacker) • CompTIA (Security+) • ISACA (CISM, CISA)

Software Testing • BCS Professional (Certified Tester

Foundation Level)

Storage • EMC

PROJECT MANAGEMENT, IT SERVICES, BA Project Management • Project Management Institute • PMP, CAPM, PMI-ACP • PRINCE2® • Foundations, Practitioner IT Services Management • ITIL • Foundations, Operational Support &

Analysis

Business Analysis • International Institute of Business

Analysis • CBAP

NETWORK, DEV, OS, SERVERS Networking and Network Integration • Cisco (CCNA, CCDA, CCNP) • CompTIA (Network+)

Software and Web Development • Oracle (Java) • Microsoft (MCSD)

Operating Systems and Servers • Microsoft (MCSE) • CompTIA (A+, Server+, Linux+) • VMWare

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Example of how to highlight a particular section.

© 2016 Skillsoft

2016 Plans

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• 135 courses

• 142 videos

• 431 localized courses

• 242 courses

• 1200 videos

• 31 Leadership Adv. Tracks

• 750 Books / 300 Audio

• 200 Leadership videos

• 5 live events

• 77 courses

• 700 videos

• 75 new books

• 350+ courses • 7300 videos • 750 books • Trending technologies • Certification programs

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As I mentioned earlier, we have over 240 courses being built within our Business Skills area. The first 12 of those are available this month. We specifically selected topics that were highest in-demand which are related to personal communication and interpersonal skills. We also know that books and other resources are equally important, so we’ve refreshed our Leadership Advantage tracks, we are creating over 200 Leadership Channel videos and are adding 750 new books and 300 audio books. And that’s just our Business Skills plans! We are equally committed to providing fresh content in our other Solution Areas. We started innovating at an accelerated pace within our IT & Certification portfolio a few years ago. We have been continuing to make a significant investment in ‘trending topics’ like cloud computing, big data, cyber security and developer tools. And we are very proud of the fact that we have the best coverage of IT certifications including MS, Cisco, Amazon Web Services, and Comp Tia in the industry. The build plan nets out to over 350 new courses, 7300 videos and 750 new digital book titles. Almost all professionals today need to keep their Digital Skills current to remain productive. We’ve already released over 70 video based courses covering that latest release Microsoft Office 16 and Adobe Creative cloud. We are also complimenting that with 75 brand new book titles. And finally, in Compliance – we are building 135 courses and over 140 new videos. We’re also excited about the in dozens of different languages that will be available in our compliance portfolio.


Skillsoft strengthens the workforce

Source: Impact Analysis Benchmarks, Skillsoft 2016

© 2016 Skillsoft

Demo Videos

Courses

Books

Practice

Tests & Preps

Mentors

Mobile

Virtual Classes

Continuous Learning

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Think. Research. Contact me.

Chris Bradford

[email protected]

+44 (0) 7773 056788

linkedin.com/company/skillsoft

twitter.com/skillsoft

facebook.com/skillsoft

skillsoft.com

+44 (0) 7773 056788

mailto:[email protected]

Smau Milano 2016 - CNA ICT Formazione

Business

Transcript of Smau Milano 2016 - CNA ICT Formazione