Smart Surveys Anderson & Isabel. Session Starters Please silence your cell phones When asking...
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Transcript of Smart Surveys Anderson & Isabel. Session Starters Please silence your cell phones When asking...
Smart Surveys
Anderson & Isabel
Session Starters
• Please silence your cell phones• When asking questions please clearly state
your name and where you are from• Try to hold questions for Question Breaks• A link where you can download the
PowerPoints will be available after the conference for review, but take notes!
• Sit back, relax and let’s have some fun
Let’s Discuss…
• Why you should use surveys• Page Conditions• Survey Options• Launching Methods• Templates• Analytics• Trouble-Shooting
Why Use Surveys?
• Collect information from students & employers
• Options to link that data with your site• Online surveys have been proven to have
higher response rates• Analysis is easier• No transmission time
Using Surveys Creatively
• Keeping up with your Alumni• Employer feedback• School orientations• Student Worker Award nominations
Page Conditions
• What is a page condition?– It’s a criteria to determine if a user can see or not see a
page of the survey based on how they answer previous questions. Think of it like a bouncer at the door of a club, you have to answer the question a certain way to be let in
Page Conditions Continued
• Why should I use page conditions?– Allows for a single survey to apply to a wider audience
through redirects– Survey takers do not have to answer every question, just
those that apply
• Tips/Advice– Complete all questions, then add page conditions– Map it out/ Think ahead!– Test it out!
Page Conditions Continued
Editing Page Conditions
Question Break
Questions?
Survey Options
• Survey specific
Templates
• What can you do?– Add images (school logo)– Incorporate School Specific Colors (hex codes)– Customize fonts– Include headers and footers
• Benefits– Branding– Reach target audience– Time saver & more attractive/appealing– Seamless
• Choose your template – Preview before launching!
Questions?
Survey Options
• Completion Action– Desired action that should occur when a user completes
the survey.– Completion Message– Completion URL– Redirect after completion– URL for Continue button
Survey Options Continued
• Button and Page Numbering Option• Send Responses To..
– Receive notifications after every survey response– Multiple email addresses can be notified
• Separated by semi-colon
• Email Respondent– Select Yes– Choose the survey question that contains the email
address
Survey Options Continued
• Administrator Properties– DO NOT: Edit the Owner!– DO: Enter the email address of the administrator of this
survey
Question Break
Launching Your Survey
What are the 4 methods to launch?1. In system with prompt2. In system without prompt3. Email/ “anonymous”4. Embed link in website or in a memo
Launching Your Survey
Option 1• In your system with prompt
Option 2• In system without prompt
– No pop-up message – Surveys can be accessed
from the “I want to” task
Launching Your Survey
Option 3• System login not required• Email - “anonymous” • Copy/paste link in body of
Option 4• Embed link in website or in
a memo
Questions?
Analyze Your Survey Responses!
• Select Survey– Results Overview– Individual Responses– Export Data to excel
• CSO– Student Report– Pull CSO student information
Trouble-Shooting Your Surveys
• My Survey is Not Sending Out– What to check
• Survey date range (in Select Survey.Net)• Status (Open/Closed)• Launch Options are Correct
• My Survey is Going to The Wrong Users– What to check
• Survey Criteria
Trouble-Shooting Your Surveys Cont.
• The Order of Questions is Incorrect– What to check
• Page Conditions in correct location• Page Condition Groups
• Users are Not Completing Their Surveys– What to check
• The 15 minute timeout for each page is set in Select Survey.Net, not CSO – add in a memo to the top of each page explaining the timeout
• Take the survey and see if you need to separate some pages
Trouble-Shooting Your Surveys Cont.
Questions
Open Discussion
Thanks for Attending!
If you have any questions please contact the Support Team or your CRM!
Join us for lunch downstairs at 12:00pm. Be sure to check the agenda for CSO
partner sessions happening throughout.