Shawn Martin's Resume

1Shawn Robert MartinMobile: 925-808-1907 | E-Mail: [email protected]

LinkedIn: http://www.linkedin.com/in/shawnrobertmartin

Shawn Robert Martin

PROFESSIONAL RESUME



Table of Contents

Introduction & Summary

Shawn’s Professional Experience

Technical Knowledge & Skills

Notable Accomplishments

Employment History

Service Delivery Methodology

Education / Interests

Connect with Shawn



Shawn Has Ten Plus Years of Professional Business Development, Recruiting and Sales Experience within the Information Technology Support Services Industry. An Accomplished and Polished Businessman with Extensive Experience Selling, Recruiting for and Managing End-to-End Professional IT Services and Solutions for Fortune 1000 Companies Throughout the United States

I Have a Long History of Successful Sales and ITSM Service Delivery Track Record With Goal Oriented And Results Driven Performance. Utilizing a Combination of Industry Standard Best Practices Along with My Professional Skills, I Posses the Ability to Consistently Sell and Deliver Managed Information Technology Services for Clients and Employers.

Introduction & Summary



Shawn’s Professional Experience



Technical Knowledge & Experience



Notable Acomplishments



Responsible for New Business Development and Sales of Semper’s Professional Staffing Services

Responsible for all Recruiting Efforts and Filling Open Job Orders Managing a Full Desk, Candidate Payroll & Client Invoicing Manage San Francisco Bay Area Office, P&L, Marketing, Branding & Sales Initial Phone Introduction with the Objective of Establishing Face-to-Face Client

Meetings Professional Fees Cost Estimation with Terms & Conditions Tasked with Creating and Managing Long Term Business Relationships with New

and Existing Semper Clients Practice Horizontal and Vertical Selling Strategies Maintain Semper Customer Satisfaction Levels

Professional Employment History



Identify New Business Opportunities Selling SOAProjects Professional Service Offerings Develop Customized Managed IT Services Solutions, Staffing Levels, SLA’s Write Scope of Work, Create & Present Unique Client Power Point Presentations Sales Calls and Initial Phone Introduction with the Objective of Establishing

Face-to-Face Client Meetings Professional Fees Cost Estimation Tasked with Creating and Managing Long Term Business Relationships with New

and Existing SOAProjects Clients Practice Horizontal and Vertical Selling Strategies Cross Selling of Additional SOAProjects Lines of Business, Including IT Audit,

Enterprise GRC & Enterprise Application Implementation Services




Responsible for Enhancing RHT Client Business Objectives Through Robert Half IT Infrastructure Support Services

Proficient in Utilizing Boolean Search Techniques to Locate Candidates Identify New Business Opportunities and Present Robert Half's Corporate

Background and Professional Service Offerings Sales Calls and Initial Phone Introduction with the Objective of Establishing

Face-to-Face Client Meetings Professional Fees Cost Estimation Tasked with Creating and Managing Long Term Business Relationships with New

and Existing RHT Clients Practice Horizontal and Vertical Selling Strategies Cross Selling of Additional Robert Half Lines of Business Sustain RHT Customer Satisfaction Levels




Identified Business Location Invested Start-Up Capitol and Through a Broker Acquired Existing Business Negotiated Ten Year Lease for 5,000 Sq. Ft. Stand Alone Facility Acquired ABC License - Type 47 Remodeled Both Interior and Exterior of the Facility, Greatly Improving Visual

Experience, Ambiance and Atmosphere Established Lines of Credit with Banks Secured Revolving Accounts with Food and Beverage Distributors Menu Creation Hired, Trained and Supported Full Restaurant Staff, Including Chef, Cooks,

Bartenders, Hosts, and Food Servers Set up Credit Card and Computer Network Managed Profit / Loss, Payroll, Taxes Etc.




Responsible for Selling and Managing New Business Professional IT Services & Solutions for Proactive Business Solutions

Maintain 95% Customer Satisfaction Levels Sales and Management of Service Delivery for both Project Based as well as ongoing Outsourced

Managed Services Initial Phone Introduction and Sales Calls to Establish Face-to-Face Client Meetings Utilize Horizontal and Vertical Selling Strategies In Person Presentations of Proactive’s Corporate Background and Professional Services Implementation of Customized Sales and Service Delivery Methodologies Proposal Writing Based on Client ‘s Technical, Functional and Business Related Scope of Work Professional Services Cost Estimation, Terms and Conditions and Scope of Work Creation Responsible for RFP & RFQ Corporate Response Lead Project Planning Meetings and Ensure Timelines, Resources, Documentation, Technical

Hardware and Software are Accounted for and Process and Procedures are Developed, Distributed and Followed to Ensure Project Success




Responsible for Selling Professional IT Services & Solutions for Milestone Technologies Selling, Managing, and Supporting Enterprise Corporate IT Desktop and Datacenter Relocation Services, Tasked with Creating and Managing Long Term Business Relationships with Milestone Clients Selling, Managing, and Supporting Microsoft Windows based Global Corporate SLA Service Desk, Desktop

Support, Datacenter and NOC Technical Support Services Sales Efforts Resulting in 35 - 40 Fulltime Resources Increasing to 75 - 80 Resources During Large Projects Sales and Management of Service Delivery for Project Based Services as well as Ongoing Outsourced Managed

Services Resulting in Annual Sales of $4M + Documentation of Service Desk Processes & Procedures with Gap Analysis to Ensure Client SOX Compliancy In Person Presentations of Milestone’s Corporate Background and Professional Service Offerings Proposal Writing Based on Client Technical, Functional and Business Related Scope of Work Including

Professional Services Cost Estimation, Terms and Conditions, Client Expectations, Organizational Structure, SLA's, Service Implementation Strategies, Responsible for RFP & RFQ Corporate Response

Develop MS Project & PowerPoint Presentations Leading to In Person Projector Based Sales and IT Operations for Clients

Chair Project Planning Meetings and Ensure Timelines, Resources, Documentation, Technical Hardware and Software are Accounted for and Process and Procedures are Developed, Distributed and Followed to Ensure Project Success




Responsible for Managing a Full Desk, Selling Hall Kinion’s Contract Professional Technical Recruitment Services Identify New Business Opportunities & Schedule in Person Meetings with Hall Kinion Clients Expand and Increase Sales Within Each Client Initiate Horizontal and Vertical Selling Strategies Annual Sales $3M+ Determine Pricing for Professional Services and Present in Proposal Format Qualify and Place Professional IT Consultants on Contract Jobs for Hall Kinion Clients Manage high-volume full lifecycle Technical Recruiting Efforts Simultaneously Working on 15 to 20 Open

Positions at all Times and Placing 5 to 6 Resources Monthly Strategically Partnering with Client Hiring Managers and Hall Kinion Account Managers to Ensure Their Needs are

met Utilizing Innovative Sourcing Techniques it was my Responsibility to Recruit Top Technical Talent for Hall Kinion Write Job Descriptions, Post Job Internet Descriptions on Dice, Monster & Hot Jobs Source for Candidates Within Hall Kinion’s Database, Respond to Candidates who Apply Online, Conduct Initial

Technical Phone Screen Followed by an in Person Interview Prior to Submitting Candidates to Clients Prepare Candidates and Hiring Managers on the Interview Process; Managing Post Interview Candidate and

Hiring Manager Follow Up Manage New Hire Paperwork, Including H1B, I9’s W2’s, Benefit Packages, Corp to Corp or 1099 and Write

Candidate Offer Letters




Inside Sales

Intek Provided the Management of Client Customer Service, Sales and Technical Support Services Inside Sales for Sony Corp. Using a Custom Intranet for Communication, Product Information and

Sales. Educate Potential Customers on Technical Product Specifications with the Goal of Selling Sony’s

High-End Desktops, Laptops, Peripherals and Monitors. Annual Sales of $1.5M +

Technical Support

Prior to Working for Sony I Worked for Sega of America an Intek Client as well, Providing Technical Support Services for all of Sega’s Home Video Gaming Product Lines.

Technical Troubleshooting, Initiated Work Authorizations for Repairs, Issued RMA’s for Returned Sega Merchandise and Provided General Information About Sega Hardware and Software.




Service Delivery Methodology

Managed Services Methodology



Education / Interests

Mission College, Santa Clara, CACertificate – International Marketing CommunicationsCertificate – Strategic Selling Tactics

Enjoy Politically, Technically and Socially Motivated DiscussionsI Enjoy Hiking, Biking, Cardio, Boating, Basketball, Softball, Golf and Tennis Shawn’s Always Reading a Good Book in Constant Pursuit of Self Education Keeping up with Industry TrendsDedicated Father and Duty-Bound School Field Trip Chaperone



Connect with Shawn

Shawn Robert Martin

Business Development Professional

Mobile: 925-808-1907

E-Mail: [email protected]


Shawn Martin's Resume

Career

Transcript of Shawn Martin's Resume