Ascoltare per co-progettare i servizi insieme ai cittadini | Daniela Selloni #IIAS15
Sharitaly manzini selloni _low
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Transcript of Sharitaly manzini selloni _low
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collaborazione e relazionalità (design e qualità sociale della sharing economy)
Ezio Manzini, DESIS Network, UAL LondonDaniela Selloni, DESIS Network, Politecnico di Milano
Milano, 9 Novembre 2015
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collaborarelavorare assieme
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collaborarelavorare assieme
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collaborarelavorare assiemerisultato + socialitàrisultato + socialità
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cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators
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cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators
risultato + socialità
risolvere problemi
produrrebeni sociali
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cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators
un doppio legame
risolvere problemi
produrrebeni sociali
equilibrio dinamico
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cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators
invenzionisociali
innovazionisociali
nuovisistemi s-t
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cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators
invenzionisociali
innovazionisociali
nuovisistemi s-t
traiettoria dell’innovazione
come evolve la qualità delle interazione?
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per esempio …
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car-pooling
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comunità creative
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nuove regole
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tecnologie dedicate
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nuove imprese
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nuove imprese ?
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uberizazione?
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sono necessariedelle nuove linee guida?
il dibattito su Ubere l’uberizzazione
modelli economici
design dei servizi
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qualitàdell’interazione
lavorare assiemequalità dell’incontro di servizio
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collaborazione
relazione
come, quanto perché si collabora (tempo, energia, attenzione, conoscenza)
come, quanto perché si entra in relazione (vulnerabilità, empatia, amichevolezza)
qualità dell’interazione
collaborazione
relazione
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relazione
collaborazione
+
-
+
qualità dell’interazione
-
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B
+
-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
incontro prevalente
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
condominio tradizionale
incontro prevalente
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
co-housing
incontro prevalente
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
buon vicinato
incontro prevalente
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relazione
collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
abitare collaborativo
incontro prevalente
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collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
traiettorie dell’innovazione
car-pooling
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collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-
car-poolingcar-pooling comunitario
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collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-Uber
car-pooling
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collaborazione
collaborazione relazionale
C
A
D
collaborazione non-relazionale
B-
+
non-collaborazione relazionale
non-collaborazione non-relazionale
qualità dell’interazione
-Uber
car-pooling comunitario
traiettoria dell’innovazione
car-pooling
non c’erano altre possibilità?
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design dei serivizi collaborativi
lavorare assiemeesempi
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esempio 1
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Prendi a casauno studente
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cos’è?
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Prendi a casa uno studente
pensionati autosufficienti con una casa grande
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Prendi a casa uno studente
studenti fuorisedesenza casa
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incontri adalta intensità relazionale
Prendi a casa uno studente
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come funziona?
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Prendi a casa uno studente
analisi progettuale/antropologica
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Prendi a casa uno studente
sistema abilitante
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cos’è stato progettato?
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l’incontro relazionalenon è progettabile
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preparazione dell’incontro
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sostegno dell’incontro
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Prendi a casa uno studente
costellazione di incontri prestazionaliattorno a quelli relazionali
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esempio 2
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Il supermercato collaborativo
esempio 2
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cos’è?
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Un supermercato di cibo di qualità. Per essere parte della cooperativa
occorre dare 3 ore al mese di lavoro.
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acquisto
Il supermercato collaborativo
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acquisto
Il supermercato collaborativo
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lavoro
Il supermercato collaborativo
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lavoro
Il supermercato collaborativo
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come funziona?
Il supermercato collaborativo
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sistema abilitanteacquisto
Il supermercato collaborativo
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sistema abilitante
Il supermercato collaborativo
lavoro
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cos’è stato progettato?
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un servizio basato su incontro prestazionale …
Il supermercato collaborativo
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una sistema di incontri orientati a coinvolgere gli utenti-cooperatori
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incontri per gestire
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incontri collaborativiincontri per prendere decisioni
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incontri per socializzare
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incontri di lavoro
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costellazione di incontri collaborativie relazionali attorno a quelli prestazionali
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design dei servizi collaborativi
lavorare assiemeuna costellazionedi incontri di servizio
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“prendi a casa … ”
anziano-studente
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organizzazione- anziano
organizzazione-studente
Prendi a casa …
anziano-studente
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foodcoop
coop-utenti che acquistano
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foodcoop
coop-utenti che acquistano
utenti-utenti
coop-utenti che lavorano
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design dei servizi collaborativi
lavorare assiemediverse scelte progettuali
diversetipologie
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Prendi a casa uno studente
rendere la relazione più semplice e sicura
servizi relazionali
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L’incontro tra sconosciuti è il centro del servizio Gnammo
L’ incontro tra anziani è il centro del servizio Circle
servizi relazionali
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Il supermercato collaborativo
rendere la prestazione più collaborativa e relazionale
servizi prestazionali
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Ideazione del superhost con Airbnb
Richiesta di contatto fisico con Lyft
Definizione dei “bla-bla” con Bla Bla Car
servizi prestazionali
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conclusionelavorare assiemel’evoluzione dei servizi
collaborativi mostra come essi richiedano dei servizi di supporto all’incontro
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progettare costellazioni di incontri.
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servizi relazionali
1
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servizi prestazionali
2
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ruolodel design
lavorare assieme
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design comeregia e coreografia
di incontri di servizio
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design come modulazionedi una varietà di incontri di servizio
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incontri ‘deboli’ma centrali per costruirela qualità della relazione
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costellazioni di incontriper creare capitale sociale
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www.desis-network.org