Secure Texting Best Practices: Supercharge Your Implementation Plan
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Transcript of Secure Texting Best Practices: Supercharge Your Implementation Plan
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IT teams are often accustomed to rolling out
backend solutions or changes that few people will notice or
care about.
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IT teams are often accustomed to rolling out
backend solutions or changes that few people will notice or
care about.
This is not one of those solutions.
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You can make sure the rollout of your secure texting
initiative is successful by super-charging your
implementation plan.
Pick a launch date…
What date you choose is not nearly as important as the fact that you pick one.
Communicate your launch date and stick to it.
Pick a launch date…
Once people understand “what” and “why” of secure texting, their next
question will be “when.”
Pick a launch date…
Of course, choosing a good date is also important. For example, if 30% of your staff will be off on a holiday or one of your locations is in the middle of an
EMR implementation, it’s probably best to plan your rollout around these
factors.
Find your super-users…
Every organization has “super-users” – people who adopt new technology
more quickly or use it more frequently or more enthusiastically than others.
Find your super-users…
Figuring out how to tap into that natural resource can make your rollout more
smooth and successful.
Find your super-users…
Your implementation plan should start with those “super-users.” Get them on board first and use their feedback to
improve your communication and training plan.
Find your super-users…
Super-user will create enthusiasm during rollout – use them directly as trainers or
indirectly as early adopters and influencers.
Communicate before, during and after
The single biggest mistake organizations make in rolling out their securing texting
solution is starting the communication process too late.
Communicate before, during and after
The earlier you let people in one your plans the better. And you don’t have to wait until you have the whole implementation plan
buttoned up.
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Voila! You are one step closer to a supercharged
implementation plan.
Now, here are some tips for crafting the right message for
each phase of your rollout…
Crafting the right message before rollout…
Messages should focus on what’s happening and why.
Talk about the goals you have identified and explain how your secure texting solution
will help you reach those goals.
Crafting the right message during rollout…
Focus on “how to” content to lessen any anxiety or frustration.
Crafting the right message during rollout…
Focus on “how to” content to lessen any anxiety or frustration.
This is a great time to talk about any successes or lessons learned from the pilot
rollout or super-user feedback.
Crafting the right message after rollout…
Focus on supporting adoption and proper use.
Remind people of ways they can use the solution in their workflows and highlight success stories or testimonials from your
organization.
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When you take the time to supercharge your implementation
plan, you improve the odds that your plan will actually result in action.