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    Standard Chartered Bank ManagementSystem (SCBMS)

    Course Title: Management Information System

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    ACKNOWLEDGMENTS:

    We are thankful to almighty Allah who gave us the strength and potential to complete that taskwhich was assigned to us at the start of this semester, Then we are thankful to our MIS instructor

    Mr. Saif-ur-rehman whos kind behavior and guidance makes it easy to complete this task. And

    we are also thankful to all of the managers and the subordinates of Standard Chartered bank whoguide us through out the project.

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    TABLE OF CONTENTS:

    CH1: ORGANIZATION INTRODUCTION ....................................................................... ..... ..... ..... ....4

    BACKGROUNG AND INDRODUTION: .................................................................................................4

    OVERVIEW: ...............................................................................................................................................4MAIN SERVICES: .....................................................................................................................................4

    VISION AND MISSION: ...........................................................................................................................5

    AREAS OF BUSINESS: ............................................................................................................................5

    TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL: .......................................... ..6

    MAIN OBJECTIVES: ................................................................................................................................6

    INFORMATION SYSTEM IN STANDARD CHARTERED: ...............................................................6

    MANGEMENT OVERVIEW: ..................................................................................................................7

    CH3: ORGANIZATION COMPUTING RESOURCES: .......................................................................8

    SOFTWARE RESOURCES:- ...................................................................................................................................8HARDWARE RESOURCES:- ..................................................................................................................................8

    COMPUTING TYPE:- ..........................................................................................................................................8

    CH5: ORGANIZATION TRANSACTION PROCESSING SYSTEM: .................................... ..... ..... ..9

    TRANSACTION PROCESSING SYSTEM: ..................................................................................................................9

    PAYROLL TPS ..................................................................................................................................................9

    CUSTOMERIDENTIFICATION: ............................................................................................................................10

    EMPLOYEES RECORD : ....................................................................................................................................10

    REALTIME BANKING: ......................................................................................................................................11

    ONLINE COMPLAINS: .......................................................................................................................................11ADVICES: ........................................................................................................................................................12

    ACCOUNT OPENING......................................................................................................................................... 12

    ONLINE ACTIVITY........................................................................................................................................... 13

    ATM CARD................................................................................................................................................... 13

    CARFINANCING.............................................................................................................................................. 14

    CH6: MANAGEMENT INFORMATION SYATEM: ..........................................................................15

    RELATIONSHIPOF MIS WITH TPS: .................................................................................................................15

    CH7: CONCLUSION AND FUTURE WORK: ............................................................................. ..... ..17

    CONCLUSION ...........................................................................................................................................17

    SUGGESTION ...........................................................................................................................................17

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    CH1: Organization Introduction

    BACKGROUNG AND INDRODUTION:

    The Standard Chartered Group was formed in 1869 through a merger of two banks: TheStandard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and

    China, founded in 1853.

    As its operations came under threat from nationalization programmes in the countries in which it

    was present in the 1970s, the bank sought expansion in developed countries, particularly the

    USA.

    A Standard Chartered Bank (HQ) in Singapore.

    In Pakistan Standard Chartered merged in Grindlays' operations, making Standard Chartered not

    only the largest foreign bank in the country, but the only one with branches in all four provinces.

    OVERVIEW:

    Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with

    over 150 branches in the country. The history of Standard Chartered in Pakistan dates back to1863, when the Chartered Bank of India, Australia and China first established its operations in

    Karachi.

    In 2006Standard Chartered Bankacquired Pakistan's Union Bank. On 30 December2006,Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank

    (Pakistan), to create Pakistan's sixth largest bank.

    MAIN SERVICES:

    Consumer Banking:

    Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, IslamicBanking, and Wealth Management products. In order to maximize customer convenience, they

    offer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards,

    as well as Online Banking and state of the art branches.

    Wholesale Banking:

    Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,

    Derivatives & Fx Options, Commodity Finance and deposit products.

    Islamic Banking:

    Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive

    international banking services and a wide range of Shariah compliant financial products

    that are based on Islamic values

    http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africa
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    VISION AND MISSION:

    Vision

    To be the preferred provider of Islamic financial products in the market.

    Mission

    To create exceptional value for our clients, investors and staff; through market leadership inproviding innovative Shariah compliant products and solutions, and by adopting and living our

    core values.

    AREAS OF BUSINESS:

    Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150branches in Pakistan.

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    TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:

    Standard chartered is operating more then 150 branches in about 25 cities of Pakistan.Standard

    Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including

    subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, SouthAsia, the Middle East, Africa, the United Kingdom and the Americas.

    As one of the world's most international banks, Standard Chartered employs 60,000 people,representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values

    and supports the Bank's growth as the world increasingly becomes one market.

    MAIN OBJECTIVES:

    Standard Chartered Bank is an international bank, focused on the established and emerging

    markets of Asia, Africa, the Middle East and Latin America with an extensive global network ofmore than 600 offices in over 50 countries. The three principal business groups are Treasury,

    Consumer Banking and Corporate and Institutional Banking. Their main objective is to offeroutstanding value to their customers by providing knowledgeable, efficient and reliable service

    in a personal, helpful and responsive manner. Central to this service philosophy is the

    professional consultative approach they take with each customer. By getting to know thecustomer better, they can identify the customer's needs and match them with quality products

    which suit their best.

    INFORMATION SYSTEM IN STANDARD CHARTERED:

    As standard chartered started their business in Pakistan in 2006 so as such there is no Pre-IS eraof standard chartered bank in Pakistan. They are using IT since the start of their business in

    Pakistan. IT creates an evolution in whole world in every business and so in banking system.Now in standard chartered with the help of IS the daily transactions are recorded in branch

    computers and these branch computers are then connected to the main head office server so in

    this way they keep their daily process update on daily basis.As Time is money, and due to IS standard chartered bank make thousands of transactions per

    day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS

    employees can easily connect with other branches, customer service get improved, online

    banking emerged and lot of others benefits.Standard Chartered Online is an innovative Online Banking service that you can tailor to suit

    your precise banking needs. It gives you convenient, round-the-clock banking services rangingfrom day-to-day account transfer transactions to real-time valuable financial information. Nowyou can manage your finances anytime, anywhere.

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    MANGEMENT OVERVIEW:

    Organization management chart:

    CEO

    CH2:Business process model:

    Regional

    Managers

    Regional

    Managers

    Regional

    Managers

    Branch

    Managers

    Branch

    Managers

    Branch

    Managers

    Branch

    Managers

    Branch

    Managers

    Executive Directors

    Branch

    Managers

    Administration and Management

    R & D System

    HRM

    Workforce Planning System

    Technology Development

    Computerized Ordering SystemOrganizationvalue Chain

    SalesOperations ServicesInbound

    logistics

    SecondaryActivities

    Primary ActivitiesOutbound

    logistics

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    CH3: Organization computing resources:

    Software Resources:-

    Following softwares are used for the functioning of our information system andorganization;

    o Application Software :-

    Following application softwares are used in our organization and functioning ofour information system;

    Microsoft Office

    NOD32 Anti-Virus

    Adobe Reader

    o System Software :-

    Following application softwares are used in our organization and functioning ofour information system;

    Operating System (Windows XP and Linux) for PCs.

    Windows 2003 server for mainframes.

    Hardware Resources:-

    Following hardware resources are required for the functionality of IS andorganization:

    Personal computers

    Canon Document Scanners

    HP Printers

    Networking cards

    Currency counter

    Coin counters

    HP Digital Scanners

    Dell Mainframes

    Computing Type:-

    In Standard chartered bank, they are using client/server network because it is

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    accessible and the employees easily share the data and this network is cheaper thanothers and this is easily maintainable and manageable. All the data save in main serveror HUB and employees can easily access it. This type of computing system provides aneasy access and efficient flow of data, which increase the functionality of organization.

    CH5: Organization transaction processing system:

    Transaction Processing System:

    A Transaction Processing System (TPS) is a type ofinformation system. TPSs collect, store,

    modify, and retrieve the transactions of an organization. A transaction is an event that generates

    or modifies data that is eventually stored in an information system. From a technical perspective,

    a Transaction Processing System (or Transaction Processing Monitor) monitors transaction

    programs, a special kind of programs. The essence of a transaction program is that it managesdata that must be left in a consistent state.

    TPS in Standard chartered bank:

    Effective transaction processing system is working in Standard chartered bank that offer

    enterprise the means to rapidly process transactions to ensure the smooth flow of data and the

    progression of processes throughout the enterprise.

    Payroll TPS

    In Standard Chartered payroll TPS is designed to get information and record of the employ and

    then to calculate his/her annual earning.It get information about the employee from the employees department and from general ledger

    and send it to payroll TPS from where it links that information with the previous record and

    prepare a report which is forwarded to management. Management takes notice the LN recordof the employees efficiency to work and may declare added bonus or other incentive. This

    report is checked and approved by the branch manager after which check is issued to the

    employee. And when that check is cashed, the record is updated in the general ledger as well as

    the master payroll (HUB).

    http://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Data
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    Customer Identification:

    In Standard Chartered bank there is their own information management named software Virsesis working which is connected to NADRA. So if any new client wants to open an account in the

    bank the system automatically send a request to NADRA to check and verify the customer ID

    number. Which helps the management to identify whether he/she is using his original ID card or

    not.

    Employees Record :

    All employees are supposed to login when they enter the bank and logout on leaving, by tracing

    their thumb impressions on biometric device. This device is connected with the HUB which

    Employ

    ee Data

    General

    LedgerL

    Payroll TPS

    Payroll

    Master File

    (HUB)

    Managemen

    t Reports

    Check

    Passes

    by

    Manage

    r

    Check

    Issued to

    Employee

    General

    Ledger

    L

    Input

    (ID #)Virses

    Management

    HUB

    NADRA

    (customer

    identification)

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    continuously makes record of their hours spent in the bank. Moreover, the bank has their own

    setup named LN which makes records of all the transactions made by an employee. This help

    management to monitor the working efficiency of an employee.

    Real time Banking:

    In many circumstances the primary factor is speed. For example, when a customer withdraws asum of money from his or her account the transactions are processed and the account balance

    updated as soon as possible, allowing both the bank and customer to keep track of funds. The

    new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The

    updates are made entered there and finally the update is done.

    Online Complains:

    Standard Chartered bank allows the customer the option of online complains. The customer

    submits the online complain which is then processed by Customer Service TPS which is linked

    by management and after the problem identification it is send to the concerned department.

    Employee Job

    Login Biometric Device

    & LN

    HUB

    Employe

    e Job

    Logout

    New

    Transactio

    ns,

    UpdatesLN

    HUB

    Update

    d

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    Advices:

    As all of the record of the customers are stored in main server (HUB) of Standard Chartered

    bank, so incase if someone account balance is getting near to zero the system automatically alert

    the management about that. Then manager take manual action and send him/her the advice (aletter, mail or phone call) to check the account balance.

    Account Opening

    This TPS is designed for opening a new account in the bank.

    Input: Give bio data, NIC no., income, city name.Process: Information send to the virses.

    Output: new account opened in the bank.

    Custome

    r

    Queries

    Customer

    Service TPS

    Identif

    y

    Proble

    m

    Send to

    Concern

    ed Dept.

    Accou

    nt

    Alert

    Manageme

    nt

    HUB

    Advices

    Send toCustomer

    Customer

    Service TPS

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    Online Activity

    Purpose: Transfer funds with the organization.Input: Concerned Branch code, city name, account title, amount & the transaction.

    Process: The information will send to organization server (HUB).

    Output: Transfer of fund to the concerned branch.

    ATM Card

    Purpose: Easy with draw of cash.

    Input: Give bio data, income summary, company name, NIC.

    Process: NIC no. and bio data send to virses which directly linked to NADRA. If information

    is correct then it is forward to customer service centre.Output: Issue of credit card.

    Applica

    nt

    Identificatio

    n

    Virses

    A/

    C

    De

    pt.

    Customer

    Service TPS

    HUB

    NewA/C

    Opene

    d

    Custom

    er

    Customer

    Service TPS

    HUB

    A/C

    Dept

    Fund

    Trnsfr

    to

    Concern

    ed

    Branch

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    Car Financing

    Purpose: Leasing a new car.

    Input: Account title, down payment amount.

    Process: The information is send to the HUB and verify the account of customer and make theschedule for leasing for the given period of time.

    Output: Customer can get a new car.

    Applica

    nt

    Identificatio

    n

    Virses

    A/

    C

    De

    pt.

    Customer

    Service

    TPS

    HUB

    New

    A/C

    Opene

    d

    ATM

    Issued

    Applica

    nt

    Identificatio

    n

    A/C ,

    Finan

    ce

    Dept.

    Customer

    Service

    Managers

    HUB

    Issuenc

    e

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    CH6: Management information syatem:

    Relationship of MIS with TPS:

    MIS reports and summarizes the organizations basic operations and these reports come from the

    basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll

    and Customer identification etc. provide the basic information about the organizations activities.These activities are then summarized in the form of reports for the manager so that they can

    check whether the firm is working properly or not. If there are some flaws then they take control

    measures to fix those flaws.

    Transaction processing system Management Information system

    MIS FILES

    Payroll master

    File

    Payroll data

    of employee

    C.I info master

    File

    Customer data

    EmployeesInfo master file

    Employees data

    Customer

    Account masterFile

    Customer data

    Customer

    Queries master

    FileCustomer complains data

    Customer

    Master file

    Customer account data

    Payroll TPS

    Customer

    Identificatio-

    n TPS

    Employee

    Record TPS

    Real timebanking TPS

    Customer

    service TPS

    ATM Cards

    TPS

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    Transaction processing system Management Information system

    Customer MIS FILESmaster file

    Advices data

    Customer Info

    Master file

    Customer data

    Customer

    Master fileCustomer data

    CustomerMaster file

    Customer data

    Managers

    Advices TPS

    Customer

    account TPS

    Onlineactivity TPS

    Car

    Financing

    TPS

    MISReports

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    CH7: Conclusion and future work:

    CONCLUSION

    A management information system is a system or process that providesthe information necessary to manage an organization effectively. MIS and the

    information it generates are generally considered essential components of

    prudent and reasonable business decisions.

    This report discuses all the activities that the Management Information System perform in our

    selected organization Standard Chartered Bank (Pakistan).

    The reports starts with the background history of the bank such as when it establish in Pakistan,

    the branches, pre and post era etc. It explains all the TPS how the transactions are made by the

    bank, using of these TPS from the new events such as account opening, new allowances etc tothe routine work including cash and payments record, updating of records, payroll and the

    processing of the complaints. These TPS holds all the activities from the manager and employees

    to the customers. The report discuses the inbound and the outbound logistics and relate all theprocesses of TPS used in the bank with the MIS, enabling the bank to provide the quality and

    satisfactory services to their customers. Also includes the inter relations, of all the entities in the

    database of the bank. ERD diagram represents all these relations.

    SUGGESTION

    The bank is using the IS very efficiently and increasing its profitability, but still there are manythings that should be improved.

    With the increase in the technology, the bank should made its IS up-to-date for

    providing best services to their customers and attracting more customers andincreasing its productivity.

    The security of these system should be made.

    Credit cards system should be improved providing the unique facilities to their

    customers which the other banks has not yet introduce.