Saurabh Sr ivastavaSec 51, Hoshiyarpur Noida, U.P. - 201301 Mobile - 9711-422-006 Email-

saurabh13061989@gmail.com ===================================================================

Objective:

Profile

I have over 6 years of rich professional experience in MNC – BPO organizations as a Senior Executive. Extensive experience Internal Team Handling and preparing Client data and working as a support. Prepare Team Quality report and now working as support.Working on efficiency projects and utilized Lean Six Sigma & 5 S methodologies to improve team quality.

A flexible and skilled operation/production professional with good experience in developing and improving sales for retail operations. A determinate manager with outstanding communication, negotiation and people management skills.

With my experience and skill enhancement I have imbibed:

Good working knowledge of six sigma tools like FMEA, Pareto, QFD etc. Good understanding of hypothesis tests like 1 Sample T Test, 2 Sample T Test,

Regression Analysis and ANOVA, GLM, BLR, Chi-Sq, Mood’s Median, Mann Whitney, 1 Sample Sign test etc.

Rich hands in implementing process improvements and quality initiatives for desired performance levels and resolving performance bottlenecks.

Ability to conceptualize and implement solutions for streamlining the operations & enhancing efficiency.

Change agent with proven track record in bringing about process efficiencies, reducing costs and increasing revenues.

Hands on experience of putting together metrics for SLA Management & KPI Measurement.

Coordinated programs related activities and managed program level risks and issues

Key Skills

A Certified Six Sigma BB Professional with expertise in execution of Six Sigma Projects on key pain areas of the organization & business processes with an objective to achieve a position which allows me to utilize my Qualitative, and operational skills to promote growth and foster professional development. Looking forward to a suitable managerial position..

Quality Assurance Worked on improvement projects for achieving continual improvements in service

levels. Facilitating the identification of problem areas, solution deployment and control

processes that have been setup. Preparing & implementing Standard Operation Procedure (SOP) based on the

requirement of customer & internal team. Awarded with Certificates for Process Improvement many times for visualizing the

improvement area and providing resolution which were implemented successfully.

Involved in add-on assignment of ‘Process Mapping’ which include coordination with various process experts, understating process flows, preparing training materials, and preparing process maps etc.

Team Management Interacting with Support functions for staffing & scheduling requirements,

performance reporting etc. Determining training needs of team members; conducting suitable training

programs to enhance their operational efficiency leading to increased productivity.

Six Sigma & Lean Methodology Maintaining and ensuring stringent adherence to quality standards, identifying

gaps and ensuring corrections & corrective actions. Ensuring adherence to quality standards, implementing stringent quality control

systems and reduce rejection level & rework. Implementing & executing various quality improvement projects on various

quality systems via Six Sigma Identifying and removing the Non Value Adding Steps though Value Stream

Mapping.

Experience:

EXL SERVICE – Sector-58, NoidaClaims Processor, Nov.2011 to presentAnalyze claims to determine correct decease, beneficiary and death claim amount, make claim transaction for approval (payment to Prudential Account) settlements with claimants in accordance with policy provisions.Outcomes: Completed more than 2,500 claims throughout tenure. Provided optimum service to

policyholders, negotiated fair settlements and identified fraudulent claims. Selected by supervisor to assist with file closures; resolve complex claims-processing

issues; participate in quality-control audits; and monitor claim status updates. Maintained a superior quality rating of 98% in file handling and claims resolution from

2011 to present, exceeding the 98% departmental goal. Active member of the team, responsible for organizing the co-curricular activities. I joined EXL as an associate, however after six months I moved in operation as Senior

Associate.

I got several times R&R, three times Quarter Award and Annul Extra miler 2013 award in February 2014.

TECH MAHINDRA COMPANY – Sector-63, NoidaCustomer Care Executive, Nov. 2009 to Nov.2011Handling customer calls regarding Complain, queries and new products and provide them Resolution & Satisfaction answers

Education: Bachelor of Commerce, 5/09 VEER BHAHADUR SINGH PURVANCHAL UNIVERSITY JAUNPUR Training: Completed numerous courses, working with assertiveness, Advance Excel, Asset, Lean, Fish Culture from EXL Capability Development training.Six Sigma Green & Black Belt CertifiedProficient in Microsoft Excel, Word, Power Point, Outlook, Internet

Technology Training:

Certifications: Computer diploma from NIIT Varanasi in 2009.Software: MS Office, MS Visio, Mini Tab and Lotus Notes.

Personal Details:

Permanent Address : Vill. & Post- Gareriyapur Distt. - Sant Ravidas Nagar (Bhadohi) U.P - 221406

Date of Birth : 13-July-1989Nationality : IndianMarital Status : SingleInterest : Listening Music

Declaration

I confirm that the information provided by me is true to the best of my knowledge and belief.

Date: Signature