SAP Academic Conference Asia Pacific Japan...
Transcript of SAP Academic Conference Asia Pacific Japan...
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SAP Academic Conference
Asia Pacific Japan 2012
Hong Kong, China
3 – 7 July 2012
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SAP Innovation Application and Talent
Development of Nongfu Spring
Patrick Hoo – CIO, Nongfu Spring
July 05, 2012
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农夫山泉SAP创新应用及人才培养
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我的历程:造就复合型人才
16年的IT从业经验
从网管开始、售前、开发、IT Director、CIO
从医药制造行业到快速消费品行业
养生堂集团、农夫山泉股份有限公司CIO
汇仁制药集团有限公司 CIO
深圳一致药业股份有限公司CIO
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农夫山泉股份有限公司
使命:为生命健康提供产品与服务; 愿景:让所有的商店都有我们的产品,让人人都享用得起; 目标:创利、育人、兼济天下; 核心价值观:环保、天然、健康;
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公司简介
农夫山泉公司隶属养生堂集团;
集团下属饮料、药业、食品、医疗试剂等不同业态的子公司;
其中饮料公司的年销售120亿;药业20亿,食品医疗等其他产业5亿;
以上产业都实现了全面信息化管理;
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典型行业供应链模型
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销售组织:
全国由四个区域组成;
各区域下设大区,总计40多个大区;
各大区下设办事处,总计400多个办事处;
物流:源头仓库、二级配送仓库;
人员角色
大区、办事处配备销售业务代表和市场人员;
大区配备物流人员与仓库接口;
分支机构分析
区域 大区
办事处
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基于私有云平台的基础架构
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农夫山泉SAP应用历程
SAP PI-WAS
2009
SAP R3(4.6)
2004
SAP BW
2008
SAP Portal
2008
SAP ECC6
2008
SAP PI-ESR
2010
SAP CE
2010
SAP HANA
2011
SAP Mobility
2011
SAP BO
2009
BW ON HANA
2012
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农夫山泉系统架构演变
IMS
SAP BW ETL
ECC 6.0
Kettle ETL
Oracle Data Mart
BO
Portal
Abap Develop-Studio
ECC 6.0
Abap
A、2004年SAP ERP上线,采取Abap直接在OLTP中取数;
B、2008年必须建立OLAP才能支撑数据量和逻辑运算;
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农夫山泉项目-BO报表中心
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客户系统架构及挑战
OLAP的挑战:
1、数据展现,速度越来越慢;
2、数据运算,难以忍受;
3、数据更新:一天一次;
农夫的期望:
1、快速:将基于详细数据的报表展现时间提升到10秒以内;
2、实时:将凭证流实时更新到OLAP;
3、高性能:逻辑计算能力质的提升;
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农夫山泉系统架构演变
IMS
SAP BW ETL
ECC 6.0
Kettle ETL
Oracle Data Mart
BO4
Portal
Abarp Develop-Studio
Data Service
HANA
C、DS将数据集市ETL到HANA
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农夫山泉系统架构演变
SLT
ECC 6.0
BO4
Portal
Abap Develop-Studio HANA
D、HANA的同步数据传输技术实时将SAP
和NONSAP复制到HANA;
SAP BW ETL Kettle ETL
Oracle Data Mart
IMS
SRS Data Service
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农夫山泉系统架构演变
E、已经实现的BW ON HANA中间过程
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农夫山泉系统架构演变
F、即将实现的BW ON HANA(GA)
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HANA项目实施进度表
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oracle HANA HANA (2次查询)
2150.63 1.113 0.804
HANA和ORACLE SQL执行速度比较
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HANA展现速度比较
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报表性能比较报告
BW Report - KDS HANA POC Result
139 Seconds 3
355 Seconds 3
863 Seconds 5.74
Time Out After 1100 Seconds
7.31
1 Month - All Companies
3 Months - All Companies
6 Months - All Companies
12 Months - All Companies
BW Report - KDS
272 Seconds
Time Out After 3600 Seconds
12 Months - 1 Company
12 Months - All Companies
End-user of Product On-
Stock Ratio by Monthly
End-User Activity Analysis at
Sub-company Level
产品终端客户铺市率每月情况分析
办事处终端客户活跃度分析(日期期间)
11 Times
27 Times
57 Times
28 Times
HANA-SQL Web-I Display
12
13
15
17
HANA POC Result HANA-SQL Web-I Display
3
3
9.6
8.7
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Explorer增加客户体验
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数据生动展现
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数据生动展现
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JAVA应用层访问HANA
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精耕
销售网点
销售网点
销售网点
公司
业务流程 决胜终端
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Mobility ON SAP Mobile Platform
•SAP GATEWAY •AFARIA •SUP- Sybase Unwired Platform
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SUP-发布到BO报表
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SAP-Mobility Application
XS*客户id#
品项id#数量#品项id#数量#...*活动代码
短信特征码,订单XS、库存KC等
中国最大的移动商务企业应用、覆盖范围最广、全运营商接入
决胜终端、实现业务人员销售行为数字化管理
3G通道手机客户端传送数据,照片、GPS等
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Mobility应用层访问HANA
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Mobility-主菜单
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Click map button then navigate to map page.
Mobility-拜访清单
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Mobility-LBS应用
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Mobility-图片上传
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Mobility-图片上传
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Mobility-订单发送
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Shop list Shop detail
Mobility-订单发送
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The order list can fold or unfold
by order ID.
Mobility-订单发送
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Mobility-终端数据采集
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农夫山泉信息部组织结构
信息中心
OMD-运维部 SCI-SAP顾问及实施 PDI-项目开发实施
网管
DB
A
BA
SIS
桌面管理
模块顾问
SA
P
项目实施
开发顾问
项非S
AP
目实施
BI
开发
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信息部门的普遍现状和改进方向
信息部门需要理解和宽容;
紧张:事关其他部门的关键绩效指标;
利益:解决需求,让更多的部门得到利益;
忙碌:别人越闲的时候,信息部门越忙;
绩效:成本和收益,要用合理的方式去体现;
信息管理需要制度化
制度化管理促成信息部门绩效的体现;
制度化管理促成各部门协作的良性循环;
制度化管理使项目进度可控制和追踪;
制度化管理使需求更加明确和有效
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信息部门的管理模式-实施ITIL
目的:IT从规划到实施到运维更加有效,降低成本的同时获得更高的
IT服务体验 。
确保IT流程支持业务流程;
推进IT部门和业务部门的沟通,相互融合;
变IT部门由成本中心为利润中心;
减少了冗余和重复的工作;
提高了IT客户和业务人员的生产效率;
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农夫山泉信息部门管理方式
年初与服务企业签订《用户服务协议》;
谁使用谁预算,谁付费原则:
服务器及网络设备:按工作站数分摊;
通讯部分:按使用流量分摊;
软件及服务部分:按用户数分摊;
实施需求单制度
小额费用一季一收,大额费用一月一收;
建立服务分级制度
一线IT服务台(Error)
二线模块顾问(PROBLEM)
三线开发顾问(solution)
信息中心管理
成本内部分摊
需求内部结算
ITIL
服务体系
量化绩效考核
积分排名竞争
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IT服务台-问题处理系统及知识库
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绩效管理规则
普通员工--三公原则实现多劳多得;
管理人员--绩效与所在部门总体考核挂钩;
员工工资=基本工资(公司定薪*50%)+绩效工资;
绩效工资=绩效工价*绩效工时;
绩效工时=日常工作绩效工时+项目绩效工时+奖惩绩效工时;
工价每半年考评一次,由绩效考核委员会依据(员工积分排名和能力
提高)评定,一年原则上只能晋升一级;
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内部业务管理
月初制定月度可量化工作目标,考核源自用户反馈;
将月度工作目标分解到周,周初进行部门周例会;
员工周一提交绩效管理系统;
设立监理岗位,监理报告,项目监理、日常工作监理和服务监理;
月度员工绩效汇总,并形成经理绩效工时;
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企业需要复合型人才
人才流动,是时代发展的特点,别抱怨要积极面对;
农夫山泉应对人才危机的方法:
应届毕业生为主,与大专院校专业机构合作实习,培养归属感;
有经验的社会人才为辅;
企业需要什么样的人才:
性格:开朗、有团队意识、沟通能力强;
专业:有专研精神、学习能力强、有专业机构培训或认证;
备岗是面对人才流失的策略;
轮岗是信息中心的培养复合型人才的方式;
一专多能,保证紧急情况发生;
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48
谢谢!
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SAP Academic Conference
Asia Pacific Japan 2012
Hong Kong, China
3 – 7 July 2012