San Disk
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8/ 3/2015 Gmai l - Pen Drve not worki ng [I nci dent: 150801- 000150] ht tp s: // mail.g oog le. co m/ma il/u /0 /? ui=2&ik =18 fe 51 7f 2e& vie w=pt& se arc h=i nb ox &ms g=14 ef 218 8f ed 4f 4e 0& siml=1 4ef 21 88 fe d4 f4 e0 1/ 3 gadi venkata Kishore <[email protected]> Pen Drve not working [Incident: 150801-000150] SanDisk Global Customer Care <support@sandisk.com> Mon, Aug 3, 2015 at 11:16 AM Reply-To: SanDisk Global Customer Care <[email protected]> To: [email protected] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you. Subject Pen Drve not working Discussion Thread Response Via Email (Subarnadip P.) 08/02/2015 10:46 PM ===================================================== Return Authorization ID: RX1045108 Product Code: Status: Pending Return ===================================================== Dear Venkata, This email is an approval of your request for Return Material Authorization (RMA) #RX1045108 for your Blade 16GB Red . Please note that all devices replaced using the below process will be NEW and may not be in retail packaging. NOTE: You are responsible for any expenses you may incur in delivering your defective product to our local depot. SanDisk will ship the replacement product at no cost to you. SanDisk is NOT obligated to replace products under warranty that have not been returned, therefore, to ensure the safe arrival of your shipment please follow these instructions. • Send you r SanDisk device(s ) to the address provided b elow via any carr ier with a tracking nu mber for proof of delivery. • Use a regular pad ded tamper proo f envelop e. • Pleas e print this approval ema il (thi s page only) and p ut it in the envelope along wi th your SanDisk dev ice. • Please DO NOT send any accessories like headph ones, cabl es, plastic cases, adapters etc. • Write you r RMA number ( RX1045108 ) on the envelope. • Seal/tape th e envelope to secure the device in th e envelope • Our no rmal process ing and ship ping time is 7-10 business days A FTER rece iving your package . • Our centers are open from Mond ay to Saturday between 9:30 AM till 6:30 PM. • Status updates and track ing number will be sent via ema il and SMS.
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8/3/2015 GmailPenDrvenotworking[Incident:150801000150]
https://mail.google.com/mail/u/0/?ui=2&ik=18fe517f2e&view=pt&search=inbox&msg=14ef2188fed4f4e0&siml=14ef2188fed4f4e0 1/3
gadivenkataKishore
PenDrvenotworking[Incident:150801000150]SanDiskGlobalCustomerCare Mon,Aug3,2015at11:16AMReplyTo:SanDiskGlobalCustomerCareTo:[email protected]
Recentlyyourequestedpersonalassistancefromouronlinesupportcenter.Belowisasummaryofyourrequestandourresponse.
Thankyouforallowingustobeofservicetoyou.
SubjectPenDrvenotworkingDiscussionThreadResponseViaEmail(SubarnadipP.) 08/02/201510:46PM=====================================================ReturnAuthorizationID:RX1045108ProductCode:Status:PendingReturn=====================================================DearVenkata,ThisemailisanapprovalofyourrequestforReturnMaterialAuthorization(RMA)#RX1045108foryourBlade16GBRed.PleasenotethatalldevicesreplacedusingthebelowprocesswillbeNEWandmaynotbeinretailpackaging.NOTE:Youareresponsibleforanyexpensesyoumayincurindeliveringyourdefectiveproducttoourlocaldepot.SanDiskwillshipthereplacementproductatnocosttoyou.SanDiskisNOTobligatedtoreplaceproductsunderwarrantythathavenotbeenreturned,therefore,toensurethesafearrivalofyourshipmentpleasefollowtheseinstructions.SendyourSanDiskdevice(s)totheaddressprovidedbelowviaanycarrierwithatrackingnumberforproofofdelivery.Usearegularpaddedtamperproofenvelope.Pleaseprintthisapprovalemail(thispageonly)andputitintheenvelopealongwithyourSanDiskdevice.PleaseDONOTsendanyaccessorieslikeheadphones,cables,plasticcases,adaptersetc.WriteyourRMAnumber(RX1045108)ontheenvelope.Seal/tapetheenvelopetosecurethedeviceintheenvelopeOurnormalprocessingandshippingtimeis710businessdaysAFTERreceivingyourpackage.OurcentersareopenfromMondaytoSaturdaybetween9:30AMtill6:30PM.StatusupdatesandtrackingnumberwillbesentviaemailandSMS.
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8/3/2015 GmailPenDrvenotworking[Incident:150801000150]
https://mail.google.com/mail/u/0/?ui=2&ik=18fe517f2e&view=pt&search=inbox&msg=14ef2188fed4f4e0&siml=14ef2188fed4f4e0 2/3
======================================================Regenersis(India)PrivateLimited.(FormerlyDigicompCompleteSolutionsLtd.)#53/58,SriChakravarthiComplex,SajjanRaoCircle,V.V.Puram,BANGALORE560004INDIAContactno:+918041205444Bestregards,RMACoordinatorSanDiskGlobalCustomerCareCustomerByEmail(VenkataGadi) 08/02/201506:55AMDearSubarnadip,
Thanksforyourresponse.Detailsareasfollows
+918985235264Yeah.That'smyaddressSandiskCruzerBlade16gb,D33724,SDCZ50016G,BL150325248D,TADSDCZ50ItsblackandredcombinedYes,butIdontneedanybackupNophysicaldamageYes,Iwouldliketo
Bestregards,Kishore
OnSat,Aug1,2015at1:18PM,SanDiskGlobalCustomerCarewrote:
ResponseViaEmail(SubarnadipP.) 08/01/201512:48AMDearVenkata,IfyouarenotsatisfiedwithanswergivenbelowcallusdirectlyonourTollFreenumber18001022055fromMondaytoSaturdaybetween09.30AMto06.30PM.Iunderstandthatyourflashdrivenotbeingrecognizedbymultipledevices.IamreplacingyourSanDiskCruzerBladeFlashdriveasitisnonfunctionalandcomeswith5yearswarrantyinIndia.So,provideuswiththefollowinginformationtoreviewyourwarrantystatusforpossiblereplacement:
YourPhoneNumberYourcompletephysicaladdress(DNo64015/1/aLvNagarDriversColonyOldGajuwakaVisakhapatnamAndhraPradesh530026)?Whatiswrittenatthefrontandbacksideofthedrive?(Pleaseprovideallthecodeswrittenonthedrive,notfromretailpackaging)Colorofthedrive.Doyouhaveanyimportantdataontheproduct?Doyouseeanysignofphysicaldamage?DoyouwanttoreceivetheSMSwithRMA(replacement)number?Note:Refurbished,physicallydamagedornonauthenticproductsarenotcoveredbySanDiskwarranty.Bestregards,SubarnadipP.SanDiskGlobalCustomerCareAutoResponse 07/31/201511:26AMDearVENKATA,
