8/12/2019 SAG - Housekeeping NC II Rev Ed

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TRSHSK205-0609Housekeeping NC II

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SELF-ASSESSMENT GUIDE

Qualification HOUSEKEEPING NC II

Units of CompetencyCovered

Provide Housekeeping Services to Guests Prepare Rooms for Guest

Clean Premises

Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate youranswer.

Can I? YES NO

Handle housekeeping requests

Advise guests on room and housekeeping equipment

Set- up equipment and trolleys required for servicingrooms

Access rooms requiring services

Make up bed

Remove and replace bed linens

Clean and clear rooms

Clean and check furniture and fixtures

Check and replenish room supplies

Check room for any defects and unusual occurrence

Handle lost and found guest items

Clean and store trolleys and equipment

I agree to undertake assessment in the knowledge that information gatheredwill only be used for professional development purposes and can only beaccessed by concerned assessment personnel and my manager/supervisor.

Candidates Signature: Date:

8/12/2019 SAG - Housekeeping NC II Rev Ed

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TRSHSK205-0609Housekeeping NC II

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SELF ASSESSMENT GUIDE

Qualification : HOUSEKEEPING NCII

Unit of Competency Covered : PROVIDE VALET/BUTLER SERVICE

Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate youranswer.

Can I? YES NO

Build rapport and enhance the feeling of goodwill

between the guest and establishment

Follow valet grooming and communication standards

Access and utilize knowledge of guest to providepersonalized valet service

Handle luggage neatly in accordance with guestsinstruction

Clean shoes correctly

Maintain confidentiality of guest properties and activities

Perform necessary repairs on guests property

I agree to undertake assessment in the knowledge that information gathered willonly be used for professional development purposes and can only be accessedby concerned assessment personnel and my manager/supervisor.

Candidates Signature: Date:

8/12/2019 SAG - Housekeeping NC II Rev Ed

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TRSHSK205-0609Housekeeping NC II

3

SELF-ASSESSMENT GUIDE

Qualification HOUSEKEEPING NCII

Unit of Competency Covered Laundry Linen and Guest Clothes

Instruction:

Read each of the questions in the left-hand column of the chart.

Place a check in the appropriate box opposite each question to indicate youranswer.

Can I? YES NO

Sort items according to the cleaning process, whetherthey will be washed or dry cleaned

Select laundry process according to degree of spoilage,color and type of fabric

Check items with stains and treat them accordingly

Use cleaning agents and chemicals in accordance withmanufacturers instructions and safety precautions

Operate laundry equipment and observe manufacturersinstructions and safety precautions

Kept records of any damage caused by the cleaningprocess

Complete the pressing and finishing process

Package and present laundry

Return finished packages and stores laundry itemsaccordingly within the time frame

I agree to undertake assessment in the knowledge that information gatheredwill only be used for professional development purposes and can only beaccessed by concerned assessment personnel and my manager/supervisor.

Candidates Signature: Date: