Aditya C. MayekarA-503, Omega Paradise, Wakad - Thergaon Rd, Wakad, Pune-411057

E-mail: aditya_mayekar@hotmail.com, Mob: +91-981 982 5005

Business savvy management professional with a career reflecting strong leadership qualifications. Excellent track record of meeting all the goals on time and exceeding expectation time and again.

Team based management style and exceptional interpersonal, communication skills.

SynopsisSynopsis

A result oriented professional with over 11 years of experience in Business Development, Operations in the BPO/ ITES sector and Sales.

Competent in devising highly creative brand communication strategies. Adept at capitalizing on market trends, identifying profit potential, creating value, & positioning the company’s products & services to maximize market share.

Proficient in managing & leading large teams for running successful process operations, process migration and stabilization; experience of developing procedures, service standards for business excellence.

Excellent analytical & negotiation skills with proven track record of achieving targets during the career span.

Adept at developing a powerful network of business contacts to be tapped for new leads and delivering extraordinary results in achieving business growth objectives within start-up, turnaround and rapid change environments.

A foresighted individual with sound analytical & interpersonal skills and the ability to think independently. An eye for detail and a best practice trend setter with the desire to remain on the cutting edge.

Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiatives to achieve personal and corporate goals.

Demonstrated ability to think out of the box and provide solutions for enhancing operational efficiency, thereby contributing to revenue, business growth.

Expertise in handling a diverse range of operations entailing service level management operations, Planning, Business Development, Brand and Network management, Sales, Coordinating, Leading, Developing and Training.

Key strengths:Business Development Process Management Operations Management Team Building & Leadership Risk & Compliance Management Sales and MarketingNegotiation & Presentation Skills Franchisee Management Client ServicingTraining Process Transitions Competency Mapping & Profiling

Areas of ExpertiseAreas of Expertise

Business Development: Identifying and developing potential clients in the targeted markets/cities. Creating brand awareness and ensuring maximum customer satisfaction by service/delivery on time. Exploring market intelligence reports for developing key entry strategies to penetrate new markets. Devising and implementing strategies to manage receivables as per company’s credit norms. Monitoring business of the franchisees across the nation and ensuring their growth is in sync with

the company’s growth.

Operations Management: Set up targets and goals for the process – setting and maintaining CTQ targets for the process. Provide Cross Training to team members to handle High Volume Situations and reduce Idle Time. Ensure CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time and motion

study & Capacity Planning. Conducting internal process audits & process reviews for ensuring strict adherence to the process

parameters/systems as per defined guidelines. Process Transition:

Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines.

Overseeing transition training entailing design & implementation of knowledge transfer plans, onsite & offsite training plans and tracking progress & signoffs.

Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.

Monitoring the performance of employees to ensure efficiency in operations and meeting of KRA’s.

Client Relationship Management: Mapping client’s requirements, identifying improvement areas & implementing measures to

maximize customer satisfaction levels. Ensure continuous interaction with the customer to make sure that area of concern can be worked

upon for improved service levels.

Quality & Compliance: Ensure compliance and sound functioning of the process. To ensure that the team adheres to all the quality tool and procedures. Agree performance measures and quality assurance processes with team members. Develop efficient customer service norms and supervise calls. Assessing performance, providing coaching and feedback to advisors.

People and Team Management: Performance appraisals to ensure effective motivation of the team members. Identify potential areas for grooming Team Members through regular assessments and mentoring. Agree targets and standards with team members, which support the achievement of the organizations

objectives. Plan with team members work schedules and resources requirements, which will ensure that team targets will

be reached, indeed exceeded. Ensure that team members collectively monitor the team’s performance in terms of achieving output, speed of

response and quality targets and standards. Leading efforts in streamlining operations through interplay of managing people and Service level

agreement.

Develop Direct:

Have regular & effective 1x1’s with team members. Ensure all employees have specific developmental opportunities identified & followed up with Action

Plans. Ensure that all Competencies have got specific focus areas on developmental aspects. Constructs compelling developmental plans & executes them. Take necessary initiative to ensure that there are appropriate actions taken towards grooming &

growth.

Team Building:

Actively seek opportunities to resolve difference of opinions among team members. Plan & implement activities (team bonding activities etc) to understand & respond to individual /

group dynamics. Implement consistent Rewards & Recognition program to drive results & high motivation within the

team.

Sales Promotion/Brand Management:

Devising and implementing pre & post marketing activities for successful launching of new products. Managing products in terms of prices, quality and options depending upon the market needs and

demand. Building brand focus in terms in conjunction with business forecasts and operational requirements.

Work ExperienceWork Experience

Currently working with Thyrocare Technologies Limited as Manager – Business development from April 15

The company is a world leader in thyroid-diagnostics with its central, automated lab processing over 1 lakh tests per day, making it arguably one of the largest diagnostic labs in the world.

Currently working as the head of the department of the Franchisee Business development Team and directly reporting to the General Manager in Business Development.

Handling team of 50+ executives under various operations pertaining to customer relationship and sales promotions.

Managing B2B sales and marketing and focusing on the current product promotion across the country through franchisees.

Training team on the soft skills and sales conversions, Studying and amplifying the result by developing expansion plan.

Identifying newer avenues and channels and being accountable for the Profit and Loss of the project. Managing the entire network management team and controlling the functioning of above 1100

franchisees and 24000 laboratories associated with the Thyrocare network. Having an important role in creating SOP’s and work instructions for the department. Monitoring business of the franchisees across the nation and ensuring their growth is in sync with

the company’s growth. Participating in creating sales strategies and designing of job responsibilities for the recruits in the

team.

Employment History

Company Name: Xplore Infocomm Solutions.Designation: Assistant Manager – OperationsLocation:

Navi Mumbai – From March ’14 to April ‘15

Company Name: S K Technologies.Designation: Assistant Manager – OperationsLocation:

Pune – From Nov ’10 to Dec ‘13

Company Name: Intelenet Global Services Ltd.Designation: Sr. Team Leader – OperationsLocation:

Mumbai – From Jan ’05 till Sep’10

Company Name: Wipro BPO.Designation: Customer Relations AdvisorLocation:

Navi Mumbai – From April ’04 till Dec’05

Transition Experience (Intelenet Global Services)Transition Experience (Intelenet Global Services)

July’09, California, US – (Collections and Customer Care Process)Project: A U.S. based HealthCare Provider dealing in DME’s.A process capacity of 2000 seats, across Mumbai and Delhi.

Key Contribution towards transitioned process:

Mapping and documenting process dynamics. Developing training manuals for offshore implementation. Training and Quality SOP creation and version control. Accredited by clients on subject matter expertise & method of delivery. Training the trainers and TL’s and certifying them to deliver on the subject. Creating SIPOC and process SOP’s. Floor set up and entire Go-live management. Responsible for time and motion study and System UAT – user application testing.

Achievements:

Successfully managed the process without financial or reputation loss to the client during the entire tenure.

Ensured maximum call handling and optimum revenue generation via effective leave planning, efficient Real Time Resource management and Attrition management.

Implemented the Sales Improvement plan which has resulted more than 50% increase in the overall sales numbers.

Internally promoted to a Team Leader effective Sep – 2006 through successful completion of a STEP training program.

Groomed to understand the responsibilities and work profile of a Team manger by attending and completing the LEAD program.

Consistently achieving Attrition Targets for the last 18 months and Absenteeism Targets of 8% month on month through proactive planning and adherence.

Received the award for the best team for the months of Aug’07, Nov’07, Jan’08 and Feb’08 in Transunion.

Have groomed associates in my team, one of whom has gone on to become a QA, one was a part of the STEP program and two other’s being given the position of floor marshals.

Have been awarded the most Efficient and Proficient Team leader on the Floor. Was awarded one of the best customer care professional, received appreciation calls and

consistent achieved quality targets Positive testimonials by majority of clientele for better inquiry handling, client servicing &

after sales service.

AcademiaAcademia

B.Com Graduate from Madurai Kamraj University.

Computer ProficiencyComputer Proficiency

Well versed with MS Office, working on SAP & other computer applications.

Personal DossierPersonal Dossier

Date of Birth: 20th April 1985Marital Status: SingleLanguages: English, Marathi, Hindi.Passport Details and References: Available on Request.

Aditya C.Mayekar

(I hereby declare that all the information declared and documented in this resume is valid and have no objection in having the same validated.)

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