STAM

P OUT FRAUD

HELP EAST THAMES TO

Staff costsService costsRepairs & maintenanceOffice & other costsTemporary accommodation costsOther operating costsBad debtsDepreciation

What do we spend our money on?

50%

40%

30%

20%

10%

0%41% 5% 18% 8% 6% 14% 1% 6%

Repairs & maintenance breakdown

Major repairs

Planned maintenance

Reactive maintenance

We are doing better than most

90% 92% 94% 96% 98% 100%

East Thames 2009-10

London Top 25%

Homes that meet theDecent Homes standard

100%

96%

98%

London Median

74.871.072.1

55% 60% 65% 70% 75% 80%

East Thames 2009-10

London Top 25%

General needs tenants satisfaction with services provided by landlord

74.8%

71.0%

72.1%

London Median

79.8%68.5%70.5%

55% 60% 65% 70% 75% 80%

East Thames 2009-10

London Top 25%

General needs tenants satisfied with repairs & maintenance

London Median79.8%

68.5%

70.5%

58.855.157.5

50% 52% 54% 56% 58% 60%

East Thames 2009-10

London Top 25%

General needs tenants satisfied their views are taken into account

London Median58.8%

55.1%

57.5%

4.45.74.7

3.5% 4.0% 4.5% 5.0% 5.5% 6.0%

East Thames 2009-10

London MedianLondon Top 25%

% outstanding rent (arrears)for general needs tenants

4.4%

5.7%

4.7%

26.931.627.4

10 15 20 25 30 35

East Thames 2009-10

London Top 25% 26.931.627.4

Number of days taken to re-let our homes

London Median0.91.31.1

0.4% 0.6% 0.8% 1.0% 1.2% 1.4%

East Thames 2009-10

London Top 25%

% rent and service charges lost due to empty homes

0.9%

1.3%

1.1%

London Median

98.096.795.3

90% 92% 94% 96% 98% 100%

East Thames 2009-10

London Top 25%

Repairs completed within

government timescales

London Median98.0%

96.7%

95.3%

We are doing better than mostWe are not doing very well