Remixing BPM for the digital age
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Transcript of Remixing BPM for the digital age
Schrödinger’s BPM revisitedRemixing BPM for the digital age bpmNEXT, April 19th 2016, Santa Barbara CA Neil Ward-Dutton Founder, Research Director
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Five points in the next 30 minutes
§ How CXO conversations are changing § The two faces of digital transformation § New frontiers for the co-ordination of work and
resources § Is Slack your new UI? § Digital work platforms are more important than ever
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Changing CXO narratives across industries “We need
‘test-and-learn’ platforms”
“We need bridging
strategies and platforms to
harden innovations”“Fail fast, scale
fast”“We’re
carving out budgets with
different spending
parameters”
“Bimodal is useless”
“We can’t accept
business-as-usual”
Retail, utilities, travel/transport, CPG, insurance,…
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Digital business is about more than Uber, Airbnb
Employee engagement
External engagement / experiences
OperationsProducts, Platforms, Networks
ExternalInternal
People, Knowledge
Processes, Things
The power of Digital: more efficient co-ordination of resources
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Digital business is about more than Uber, Airbnb Boundaries quickly become blurred… everything is connected
Employee engagement
External engagement / experiences
OperationsProducts, Platforms, Networks
ExternalInternal
People, Knowledge
Processes, Things
Strategyleader
CMOComms
/HR leader
COO
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Smart, connected things bring us full-circle in digital transformation
People, transactions
Digital Physical Products, behaviours
Digital representations of physical experiences (e.g. shopping, reading newspapers)
Physical representations of digital experiences (e.g. monitoring/optimising, personalising, upgrading)
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The two faces of digital transformation
Instrumentation of products,
services, processes
Agility of services,
processes, business models
Internet of infrastructure,
products
Internet of personal devices
Internet of conversations
Internet of applications,
platforms
Enterprise core
Service centres
Partner A
Partner B
Supplier X
Supplier Y
Weaving the digital thread
Enterprises and value chains have been engineered to be
dispersed, flexible
Experiences integrated across venues, platforms, channels, …
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Established thinking about strategy is being questioned
§ Traditional view: these are ALTERNATIVE corporate strategies, foundations for competition
§ Digital transformation INTEGRATES them
Source: The Discipline of Market Leaders, Tracey and Wiersema, 1995
Product leadership
Customer intimacy
Operational excellence
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New frontiers for the co-ordination of work and resources
§ System-recommended decisions, tasks and processes
§ Open collaboration on tasks and processes
§ Digital fieldwork § Bringing customers into
processes § […]
Who?
When?Why?
How?
What?
Where?
The corporate knowledge conundrum
Meanwhile… § “Industries with 100% or more
average annual turnover include most of retailing, food services, trucking and call centres”
§ …Now account for nearly 25% of US workforce
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Meeting modern customers’ expectations – difficult under any circumstances
Enterprises and value chains have been engineered to be
dispersed, flexible
Experiences integrated across venues, platforms, channels, …
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© MWD Advisors www.mwdadvisors.com 13
Imperatives for (digital) work environments
Agility
Measurability
Openness Collaboration
Augmentation
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Time to remix?
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Is Slack your new UI?
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Digital technologies drive the new Digital Work Platform New
expectations of ubiquity
New ways of participating
in work
New opportunities
for agility
New
op
po
rtun
itie
s fo
r au
tom
atio
n, a
ugm
enta
tio
n
Knowledge
Content, Documents, Records, Data, Policies, Rules
Co-ordination
Communications – Discussions – Tasks – Projects – Cases – Procedures – Transactions
Access
Mobile, Open Web, Open APIs
Interactions and relationships
Social connections, sharing
Inte
llig
ence
Reco
mm
end
atio
ns,
Dec
isio
ns
Delivery
Cloud platforms
Neil Ward-Dutton, Founder and Research Director@neilwd [email protected]
Are you remixing?
Agents/assistants/bots
App-process decoupling
Zero cost startup Visual integration
Just enough process
Open participation
Knowledge in the work
…