ReliaTel Operator Training Release 4.1.1 Alarms List
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Transcript of ReliaTel Operator Training Release 4.1.1 Alarms List
© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved.
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
ReliaTel Operator Training
Release 4.1.1
Alarms List
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Training - Version 1.0
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Interface
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm Management - Alarm Cycle
Alarm Event An event occurs which generates an alarm message Alarm message received by ReliaTel
Alarm Displayed Alarm message is matched with a predetermined severity level for that
specific message Message appears in the Text column of the Alarm List
Alarm is displayed in the Alarm List
Operator Intervention – Acknowledging the alarm Operator acknowledges alarm, work begins on resolving issue
Operator Resolution – Clearing the alarm Operator clears alarm after issue is resolved
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm Management - Severity Coding
Four severity levels tracked in ReliaTel Applies to:
Alarm List Metric Dashboard Voice Dashboard
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CRI Critical RED
MAJ Major ORANGE
MIN Minor YELLOW
FYI Informational BLUE
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Acknowledging and Clearing Alarms
Alarms are generated by the system based on preset criteria Sources
SNMP traps SNMP walk Performance metrics for devices (such as CPU usage, in/out bandwidth, etc.) Voice over Internet Protocol (VoIP) quality of service (such as MOS or latency)
Operator response Acknowledge the new alarm Upon resolution, clear the acknowledged alarm
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Acknowledging and Clearing Alarms (cont.)
Acknowledging the alarm Use the ACK (acknowledge) button to change the state from New to ACK Displayed in the Alarm List Alarms can be acknowledged through:
Client Remotely
E-mail SMS Remote acknowledgement (e-mail or SMS) is set up by the administrator
Clearing the alarm Use the CLR (clear) button to change the state from ACK to Cleared Upon clearing, alarm is removed from the alarm list and moved to the
Cleared list Alarms can be cleared through:
Client Remotely
E-mail SMS Remote clearing (e-mail or SMS) is set up by the administrator
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Acknowledging and Clearing Alarms (cont.)
Acknowledging a new alarm in the interface
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Acknowledging and Clearing Alarms (cont.)
Clearing an acknowledged alarm in the interface
In the Cleared list
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Accessing Node Details Through Fly-Out Menus
Fly-out menus for centers, entities, and alarms
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Navigation Tree - Center
Navigation Tree - Entity
Alarm List – Individual Alarm
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details
Entity Tabs Details
Entity/collector specific detailssuch as IP address, notes
States Pertains to alarming and notification
scheduling Logs
Logging categories: Messaging, Alarms, Actions, Notification
Playback (optional) Facility to redisplay the database of a device Add-on component, available if implemented
Access (replaced by AccessPlus) Bi-directional communication with a device Specific permission needed
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details – States Tab
States Tab Sets ‘Allowed’ and ‘Inhibited’ for several entity related functions
‘Allowed’ enables the operation to continue ‘Inhibited’ stops the operation for a specified period of time (or indefinitely)
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details – Message Log Tab
Message Log tab All system interaction with an entity Read-only Flags
S – System message MA – Message matching a pattern to generate an alarm Blank – No flag associated with the entry
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details – Alarm Log Tab
Alarm Log tab Messages pertaining to alarms only NTF – indicates whether the alarm will generate a coverage rule Alarm ID – unique identifier for each alarm Text – same text that appears in the Alarm List
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details – Action Log Tab
Action Log tab Automated activity associated with the entity Set up by the ReliaTel Administrator
Triggered by: Response to an alarm (action is automatically triggered) Schedule
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Entity Details – Notification Log Tab
Notification Log tab Logs all notification-related events associated with alarms, such as:
Coverage rule Operator contacted Method of contact
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools
Alarm List interface management tools Node filter
Filter alarms by: Center or subcenter Entity
Characteristics Expand tree to select node On-the-fly (filter cannot be saved for future reference)
Profile filter Filter alarms by:
Center or centers/subcenter or subcenters Class or classes
Characteristics Dedicated interface to set up profiles Profiles can be saved for future reference Profiles can be edited Operators – private profile filters only Administrators – private and global profile filters
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools – Node Level Filter
From the Navigation tree, filtering the alarm list by: View – topmost level Center Subcenter Entity
Filtering by View
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools – Node Lvl Filter (cont.)
Filtering by center
Filtering by subcenter
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools – Node Lvl Filter (cont.)
Filtering by entity
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools - Profile Filter
Filters the Navigation tree by: Center Class
Operators Create and save center or class filters – private only
Administrators Create and save center or class filters – global (available to all) or private
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools - Profile Filter (cont.)
Creating a Profile filter (steps are the same for center and class filters)
Select the filter type.
Click New.
Enter: Filter Name Private filter
Default Not editable for operators
Center Multiple centers (or classes)
can be selected
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm List Management Tools - Profile Filter (cont.)
Click Save.
Apply the filter. Select the new filter Click Apply.
Navigation Tree is filtered Alarms also filtered Only alarms in Test center appear
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarms – Multi-Select Options
Methods to select multiple alarms on a single page/multiple pages: Select All button Control + Mouse Shift + Mouse
Select All button Most efficient way to select blocks of alarms spanning multiple pages Recommend to begin with filters to define the Alarm List
Table filter (for data in tabular format) Alarm State filter
Control + Mouse Select alarms singly Spans multiple pages
Shift + Mouse Select blocks of alarms One page only; will not span multiple pages
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarms - Multi-Edit
Multi-edit – last alarm in list is edited, applies to all alarms selected
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1. Select alarms
2. Click Edit
3. Apply edits (ACK, CLR, severity level, notes)
4. Click Apply or press Enter
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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List
Alarm State Selection/Notification Status
Alarm State Filtering
Notification Status Applicable if Notification turned on; current status only is displayed; not a
log Open from an alarm
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Entire alarm list is filtered by your selection• Cleared alarms eventually roll off the alarm list• Log period determines how long they are visible• BlackList alarms are not included in ‘All’