QT.15.TTCN.12_Quy Trinh Phat Trien Phan Mem_TTPM1

7/25/2019 QT.15.TTCN.12_Quy Trinh Phat Trien Phan Mem_TTPM1

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STT Ngi k n v Thi gian k kin1 CAO XUN

TUNPh Gim c -Trung tm Phnmm Viettel 1

23/09/201511:57:13

2 PHM ANH

C

Trng phng -

Phng K thutCng ngh

21/09/2015

17:58:08

M vn bn: QT.15.TTCN.12S vn bn: 15Ngy ban hnh: 23/09/2015


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TRUNG TM PHN MMVIN THNG VIETTEL

M hiu: QT.15.TTCN.12

QUY TRNH PHT TRINPHN MM

Ngy c hiu lc:

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Hy ni theo cch ca bnHy ni theo cch ca bn

BNGTHEO DI SAI

STT Trang Ni dung sa i Ngy c hiu lc

1. To mi ti liu 25/09/2015

Bin son Kim tra Ph duyt

Ch k

L Quang Hng



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1. Mc chTi liu ny nhm a ra hngdn c th cc bc thc hin i vi d n pht trin phn

mm t giai on bt u lp k hoch, gii php, lp trnh, kim th, trin khai v kt thc.

2. Phmvi p dng

Phm vi: Quy trnh ny p dng i vi tt c cc d n xy dng mi phn mmhoc nngcp, thc hin theo quy trnh chun pht trin phn mm chun ti Trung tm phn mmViettel 1.

i tng p dng: ton b cc phng ban/BU sn xut.3. Ti liu lin quan

TT Ti liu Ngun Ngy ban hnh

1.

Quy trnh xy dng nng cp phn mm cp tp on Tp on 12/05/2014

2. Quyt nh ban hnh quy nh xy dng nng cpphn mm cp Tp on

Tp on 12/05/2014

3.

4. nh ngha v thut ng

TT Thut ng v vit tt Gii thch

1.

BG BU Trng,ph trung tm sn xutphn mm

2.

QTDA Qun tr d n

3. QLCH Cn b qun l cu hnh

4. BU SX Trung tm sn xut phn mm

5. P.CNTTCN Phng cng ngh- Trung tm Cng ngh

6.

TTCN Trung tm cng ngh

7.

P.HTTTCN Phng h thngTrung tm Cng ngh

8.

P.QLCLTTCN Phng qun l cht lngTrung

9.

n v VHKT n vvn hnh khai thc

- i vi cc h thng trin khai cha chuyn giao chon v: n vVHKT l TTPM1

- i vi cc hthng trin khai v chuyn giao:

+ i vi cc phn mm phc vkinh doanh ni btp on:n vVHKT l TTCNTT

+ i vi cc phn mm phc vkhch hng ngoi: n vVHKT ty theo trng hp thc t.

10. EA Cng cphn tch thit khthng Enterprise Architect

11. SLA Cam kt cht lng dch v(Service Level Agreement)

12. Trng sn phm Trng sn phm (tng ng kin trc s trng Snphm) chu ton b trch nhim v sn phm t kin trc,cng nghn tnh nng, cht lng.



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5. Ni dung

5.1Lu qu trnh

Trch nhim

Trng sn phm

QTDA

QTDA

Cn b gii php

Cn b pht trin

Cn b kim th

Cn b trin khai

QTDA

Lu

Tin khi ng

Khi ng

Gii php

Lp trnh

Kim th

Trin khai

Kt thc

Thm nh yu cu

Biu mu/Quy trnh lin quan

Bc 5.2.1

Quy trnh xy dng nng cp phn mmcp Tp on

Quy trnh tip nhn thm nh yu cu

Bc 5.2.2Kho st s b

c lng n lc

Bc 5.2.3K hoch d n

K hoch chi titKhi ng d n

Bc 5.2.4Phn tch yu cuPrototype (nu c)Thit k tng th

Thit k c s d liuThit k chi tit

Bc 5.2.5Source code ( c unit test)

Hng dn ci tHng dn vn hnhHng dn khai thc

Bc 5.2.6

Kch bn kim th chc nng/hiu nngBin bn bn giao chng trnh

Bo co kim thHng dn s dng

Bin bn nghim thu ni bBin bn nghim thu vi KH/V VHKT

Bc 5.2.7K hoch trin khai

H s trin khaiQuy trnh chuyn giao phn mm ng

dng

Bc 5.2.8

Bo co kt thc d nBin bn bn giao d n

Hng dnqun l d n

Hng dnqun l cu

hnh

Hng dnqun l ri ro



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5.2M t

5.2.1 Thm nh yu cu

Ngi thc hin: Cn b sn phm

Ngi ph duyt: Trng sn phm

Khi c nhu cu xy dng hoc nng cp phn mm, n v c yu cu gi phiu yu cu lnh thng qun l yu cu BSSC theo QT.00.CNTT.01 Quy trnh xy dng nng cp phn mm cpTp on.

n v yu cu l khch hng hoc VTSOFT1 i vicc yu cu t ni b trung tm.i vicc yu cu pht trin sn phm mi phi c ph duyt cp BU, BG TTPM1, P

CNTT tp on hoc BG Tp ontrc khi thc hin.

Nhm qun l yu cutip nhn yu cu chuyn v u mi tip nhn ca sn phm thchin theo QT.15.KHCL.05 Quy trnh thm nh tip nhn yu cu TTPMVT.

- Theo thi gian phn hi k hoch thc hin trong SLA, da trn phiu yu cu bi ton banu t n v yu cu, cn b sn phmtchc kho st khch hng v n v VHKT:

o Mc ch: kho st yu cu bi ton, to c s c lng n lc, thc hin yu cu

o i tng: khch hng, n v VHKT v cc n v nghip v lin quan (nu c) theo

phiu yu cu.o

Ni dung kho st: cc yu cu nghip v, yu cu chc nng, i tng ngi dng,kt qu u ra ca nghip v, tn sut s dng...

o

Cch thc hin: da trn phc tp, tnh cht h thng (mi, nng cp)... cn b snphmt chc hp, hoc gi email hoc n kho st trc tip ti a im lm vic cakhch hng/n v VHKT ly thng tin.

Nu cn kho st trc tip ti a im lm vic ca khch hng, n v VHKT:

Cn b gii php cn thng bo trc thng nht k hoch lm vic vikhch hng/n v VHKT

Cn b gii php gi li kt qu kho st: sau khi trao i kho st trc tip- Cn b sn phmto/ hoc cp nhtti liuTi liu m t yu cu sn phm BM.01.216_QD-

PM1-TTCN_PRD_TEMPLATE lm u vo cho qu trnh c lng n lc thc hin lnu.

- Cn b sn phmto/ hoc cp nhtti liuTi liu m t yu cu sn phm BM.01.216_QD-PM1-TTCN_PRD_TEMPLATE lm u vo cho qu trnh c lng n lc thc hin lnu.

- Sau khi hon thnh ti liu, Trng sn phm c trch nhim m bo thng tin trong ti lium t yu cu sn phml y v chnh xc.

- Trong qu trnh thm nh, nu iu kin m bo thc hin yu cu nh nn tng cngngh, phn mm ph tr, ... cn mua sm/u t, trng sn phm thc hin th tcu ttheo quy trnh ca Tp on.



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u ra: Ti liu m t yu cu sn phm.

5.2.2 Tin khi ng

Lu Biu mu ti liu

Mc 5.2.1.1

Mc 5.2.1.2BM.02.QT.15.KHCL.02c

lng n lc

Mc 5.2.1.3

Bt u

Trch nhim

QTDA

QTDA

QTDA

c lng n lc

Gi yu cu cp m d n

Lu h s

5.2.2.1Gi yu cu cp m d n

Ngi thc hin: QTDA,p.QLCL

Cng vic c th:

- i vi yu cu nng cp c d n ang thc hin, b qua bc thc hin ny.

- Sau khi tip nhn, thm nhyu cu khch hng, BU xut u mi lm QTDA thc hinyu cu.

-

Cn c vo yu cu khch hng, QTDA giemail cho p.QLCL yu cu cp m d n, cp th mc lm vic trncng cRTC, RQM, RRC, EA. Cc thng tin bao gm:

Mc ch ca d n.

Thi gian: ngy bt u v ngy kt thc d kin. Tn cc thnh vin d nv vai tr tng ng.



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Khch hng ca d n.

Quy m d kin.

Cp d n (tham kho PL.01.QT.15.TTCN.12 Ph lc phn cp d n)

M yu cu, phiu yu cu, cng vn ch th hoc xut thc hin d n t phakhch hng/ n v yu cu.

- P.QLCL c trch nhim phn hi thng tin cp m d n v th mc lm vic trong vng 01ngy k t ngy nhn c yu cu ca QTDA. Cc thnh vin d n c cp pht quyn

truy cp c trch nhim qun l user v quyn truy cp theo ng quy nh. u ra: M d n vcc th mc d n trn cng c RTC,RQM, RRC, EA c khi to

cho d n.

5.2.2.2c lng n lc Ngi thc hin: QTDA, trng phng/BGBU.

Cng vic c th:

- Da vo kt qu kho st v thng tin trong ti liu kho st s b, QTDA c lng n lcthc hin yu cuBM.01.QT.15.TTCN.12 Biu mu c lng n lc lm c s thngnht n lc vi khch hng v lp k hoch thc hin. to c lng n lc, QTDA tham

kho PL.02.QT.15.TTCN.12 Hng dn c lng n lc.-

Sau khi hon thnh, QTDA thng bo cho cc thnh vin d n. QTDA c trch nhim mbo ti liu c lng phi c ph duyt trong vng ti a 2 ngy k t ngy ph duyt tiliu kho st s b.

-

Cn b ph duyt ULNL:

o

D n cp 1, 2: BGBUph duyt

o

D n cp 3: trng phng thuc BUph duyt.

-

Sau khi ti liu c ph duyt, QTDA cp nht n lc ln h thng qun l yu cu BSSCtheo ng quy nh.

u ra: c lng n lc c ph duyt.5.2.3 Khi ng



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Lu Biu mu ti liu

Mc 5.2.2.1HD.15.KHCL.01 Hng

dn qun l d n

BM.03.QT.15.KHCL.02K hoch d n

Mc 5.2.2.2BM.04.QT.15.KHCL.02

K hoch chi tit QT01

Mc 6.3BM_HDTH_BBH

Ti liu c lng nlc d n

Lp k hoch d n

Lu h s

Trch nhim

QTDA

QTDA

i d nBG TT/BGD BU/

Trng phng thucBU

Cn b QLCH

Lp k hoch chi tit

Khi ng d nMc 5.2.2.3

BM.05.QT.15.KHCL.02

Bin bn hp

5.2.3.1

Lp k hoch d n

Ngi thc hin: QTDA, TTCN, trng phng BU/BG BU/BG TT

Cng vic c th:

-

QTDA da trn thng tin trong hp ng, ngun lc ca BU, cn c vo tng n lc sau khic lng bc tin khi ng... lp k hoch tng th thc hin d n trn cng cRTC. QTDA tham kho hng dn cch lp k hoch tun theo cc bc trongPL.03.QT.15.TTCN.12 Hng dn lp k hoch

-

QTDA c trch nhim m bo k hoch d nc k xem xt bi:o

Trng/php.QLCL - TTCN: xem xt quy trnh thc hin d n, cc thay i so vichun, cc sn phm cho cc giai on

o Trng/ph p.CN TTCN: chu trch nhim xem xt cc cng ngh s c sdng cho pht trin d n

o BG TT/BG BU/ trng phng pht trin thuc BU: xem xt tng th ton b ni

dung ca KHDA, chu trch nhim cui cng v kt qu hot ng ca d n

- QTDA c trch nhim m bo k hochd nc ph duyt k t ngy ph duyt clng n lcvi thi gian v thm quyn ph duyt nh sau:

o

Vi d n cp 1: BG trung tmph duyttrong vng 5 ngyo Vi d n cp 2: BG BUph duyttrong vng 3 ngy



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o Vi d n cp 3: Trng phng thuc BUph duyttrong vng 2 ngy

- QTDA c trch nhimcp nhtph duyt li (replan)k hoch d n/k hoch chi titnuk hoch c thay i nh hng n cc mc cam kt vi khch hng (mc nghim thu, mctrin khai...).

# Vi trng hp d n phi replan k hoch do nguyn nhn khch quan ca khchhng/n v VHKT (do khch hng/n v VHKT khng thc hin phi hp theo k hochhoc khng cung cp iu kin m bo theo k hoch...) th QTDA phi ly c xc nhnca khchhng/n v VHKTv vic khng p ng yu cu ca TTPM1 theo k hoch

lm s c trc khi replan. u ra: K hoch d n c ph duyt.

5.2.3.2Lp k hoch chi tit Ngi thc hin: QTDA, TTCN, trng phng BU/BG BU

Cng vic c th:

-

Cn c trn c lng c ph duyt, quy trnh thc hin, c im ca d n, QTDA lpk hoch chi titthc hin cc cng vic trong d n trn cng c RTC theo hng dn sdng Tip nhn yu cu v lp k hoch. Sau khi hon thnh k hoch, QTDA gi khoch cho i d n v QA xem xt.

-

QTDA m bo KHCT c thng qua (c th ph duyt thng qua email, bin bn hp,bo co...)bi trng BU cng thi gian ph duyt k hoch d n

-

Yu cu i vi k hoch chi tit

o Tng n lc thc hin yu cutrong k hoch chi titphi nh hn hoc bng tngn lc trong c lng n lc.

o Thi gian thc hin cc mc demo, nghim thu, trin khai... phi thng nht vi thigian cam kt vi khch hng.

o QTDA cp nht tin v n lc thc hin cc cng vic vo KHCT nh k ti

thiu hng tun kim sot cng vic.

o

Ni dung hp milestone kt thc mt yu cu hoc theo chu k thi gian c quytnhtrong qu trnh thc hin yu cubt buc phi c.

o Ni dung Hp ni b hng ngy khng bt buc nhng khuyn co nn c trong

KHCT. Cng vic hp hng ngy, i d n thc hin hp t 15 30 pht u ngy,ti a im c thng bo trc. Trong bui hp, cc thnh vin xc nh 03 vn:

hon tnh c g k t bui hp trc ?

Hm nay s thc hin cc cng vic g ?

C gp tr ngi/ vn g trong cng vic khng ?

u ra: K hoch chi tit c ph duyt.



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5.2.3.3Hp khi ng d n Ngi thc hin: Trng sn phm, QTDA, TTCN, trng phng BU/BG BU

Cng vic c th:

- QTDA t chc hp khi ng d n (bt buc vi d n cp 1, 2). Vi d n cp 3, nukhng t chc hp khi ng, c th gi mail thng bo khi ng d n

- Ni dungca bui hp hoc email thng bo khi ng d n bao gm:

o Khi ng d n ph bin: mc ch, phm vi, tnh cht d n, nhn s, k hoch d

kin, ph bin ri ro c th c, cc li thng mc phiquy trnh/sn phm.o Cam kt ca i d n i vi cc cng vic c giao (mc bn giao, nghim thu,

trin khai...)

- Thnh phn: tun th theo PL.01.QT.15.TTCN.12 Hng dn phn cp d n

- Bin bn hp ghi nhn theo: BM.02.QT.15.TTCN.12 Bin bn hp.

u ra: Bin bn hp khi ng d n

5.2.4 Gii php

Thc hin

Cn b phn tchnghip v

Cn b phn tchnghip v

Cn b thit k phnmm

Cn b thit k ha

Cn b thit k phnmm

Cn b thit k phnmm

Lu Ph duyt

Trng snphm

QTDA

Trng snphm

QTDA

Trng snphm

QTDA

Trng snphm

QTDA

Trng snphm

QTDA

Trng snphm

Lu h s

Ti liu m t sn phm

Phn tch yu cu s b

Phn tch chi tit

Thit k chi tit

Thit k tng th

Thit k giao din

Biu mu/Quytrnh/Bc thc

hin

Bc 5.2.4.1

Bc 5.2.4.2

Bc 5.2.4.3

Bc 5.2.4.4

Bc 5.2.4.5

Bc 5.2.4.6

u ra

Use case

M hnh i tng nghip vprototype

Robustness

Ti liu TKTT

Ti liu thit k giao din

Lc tun tLc lp

Thit k c s d liu

Ch tiu k thut sn phmCh tiu k thut



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5.2.4.1Phn tch yu cu s b Ngi thc hin: cn b phn tch nghip v, trng sn phm, khch hng, n v VHKT ,

p.HTTTCN.

u vo: Ti liu m t yu cusn phm.

Cng vic c th:

- Cn b phn tch nghip v thc hin ghi nhn yu cu ngi dngbao gm: nghip vngi dng, cc yu cu v chc nng v phi chc nng, cc yu cu v vn hnh gim stca h thng theo. Thng tin nhp ln phn mm EA (Enterprise Architecture) v IBMRRC.

- Cn b phn tch nghip vng thi thc hin phn tch chi tit tnh cn thit v gi trmang li ca yu cu.

- CBKT c php tham gia cng kho st yu cu vi khch hng cng nhm phn tch & t

vn nhmxc nh cc chc nng nghip v cn kim th v mc tiu hiu nng tng ng tun theo hng dn kim th hiu nng.

-

Sau khi ghi nhnyu chc nng t ngi dng, cn b phn tch nghip v thc hin xydng m hnh i tng nghip vtrn cng c EA, nhm xc nh phm vi bi ton cngnh mt danh sch cc thut ng i tng nghip v s dng chung trong d n.

-

Cn b phn tch nghip v thc hin xy dng use case cho tng yu cu chc nng.Trongqu trnh phn tch, cn b gii php c th ng thi xy dng prototype cho tng use case b sung cho m t tng tc gia ngi dng v h thng. Nu yu cu khng c giaodin, ch c tin trnh ngm th khng cn thc hin bc ny

- Ti liu phn tch tha mn cc hng dn v checklist sau:

Tha mnPL.04.QT.15.TTCN.12 Checklist review ti liu Phn tch thit k

Tha mn PL.05.QT.15.TTCN.12 Checklist ATTT trong khu gii php

Tha mn PL.06.QT.15.TTCN.12 Guideline Thit k v lp trnh m bo tnh d sdng

-

Cn b phn tch nghip vthng bo cho i d nv cc cn b c kinh nghim ca BUsau khi hon thnh vic to ti liu xem xtnng cao cht lng ti liu. i d n nhgi li yu cu chc nng, m hnh i tng nghip v, m t use case c th hin ng,p ng ng nhu cu xy dng h thng ca khch hng:

-

Trng sn phmc trch nhim ph duyttrc khi gi cho khch hngxem xt. Thi hnph duyt trong vng 01 ngy sau khi ti liu c gi ph duyt.

-

Cn b phn tch nghip v thng nhtphn tch vikhch hng v n vVHKT trc khichuyn sang giai on tip theo.

-

Ti liu m t yu cu sau khi thng nht c nhp ln h thng RTC qun l.

u ra:-

Danh sch yu cu chc nng, yu cu phi chc nng.



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- Lc use case cho cc yu cuchc nng.

- Lc m hnh i tng nghip v.

- Prototype (nu c).

5.2.4.2Phn tch chi tit Ngi thc hin: cn b phn tch nghip v, trng sn phm, khch hng, n v VHKT

u vo:

-

M t yu cu chc nng, yu cu phi chc nng, nghip v

-

Lc use case cho cc yu cuchc nng.-

Lc m hnh i tng nghip v.

-

Prototype (nu c).

Cng vic c th:

-

Cn b phn tch nghip v thc hin trn cng c EA phn tch k tng use case xc nhti bc phn tch:

Xy dng m hnh phn tch (Robustness diagram): cn b phn tch nghip v thchin m hnh ha cc m t use case thnh m hnh phn tch (robustness diagram) .

Nhn dngv cp nht cc i tng nghip v mi(Updated domain model): cc i

tng nghip v c pht hin trong qu trnh xy dng m hnh phn tch c cpnht vo m hnh. Ti bc ny cc i tng nghip v c b sung cc thng tinthuc tnh.

-

Ti liu c xem xt nng cao cht lng ni b trc khi ph duyt . Cc vn khi xemxt nng cao cht lng ti liu:

Tha mn PL.04.QT.15.TTCN.12 Checklist review ti liu Phn tch thit k

-

Ti liu c ph duyt bi QTDA v trng sn phm. Thi gian ph duyt trong vng 01ngy sau khi ti liu c gi ph duyt.

-

Cn b phn tch nghip v t chc hp/gi email thng nht phn tch chi titvi khch

hng v n v VHKT. Kt qu thng nht qua bin bn hp hoc email.# cht cc ti liu gii php vi TTCNTT-VTNet, i d n gi ti liu gii php ln hthng qun l yu cu (QLCR), TTCNTT-VTNet s c u mi ch tr pha TTCNTT trao i thng nht gii php, c u mi VHKT khi trin khai yu cu. u mi ch tr l:

Thng nht gii php cc h thng: P.MSS TTCNTT- VTNet.

- Cn b phn tch nghip v ch tr phi hp cng P.HT, khch hng v n v VHKT thmnh yu cu phn cng, m hnh trin khai,an ton thng tin theo quy trnh Quy trnh thmnh ti nguyn trin khai.

i vi cc yu cunng cp trn cc h thng do TTCNTT-VTNet ang vn hnh:VTNet l n v m bo u t phn cng trin khai

i vi cc yu cuxy mi khng phi do TTCNTT-VTNet vn hnh: n v khchhng l n v m bo u t phn cng trin khai.



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- Ti liu sau khi thng nht c nhp ln h thng RTC qun l.

u ra:

- Lc phn tch chi tit(robustness) cho tng use case.

- Lc m hnh tng nghip v c cp nht.

- Lc use case cho cc yu cu cp nht

- Prototype cho tng use case c cp nht.

5.2.4.3

Thit k tng th

Ngi thc hin: Cn b thit k phn mm, trng sn phm

u vo

-

M t yu cu chc nng, yu cu phi chc nng, nghip v.

-

Lc use case cho cc yu cuchc nng.

Cng vic c th:

-

Cn b thit k phn mm to ti liu thit k tng th theo biu muBM.03.QT.15.TTCN.12 Thit k tng thhoc thc hin trn cng c EA. Yu cu vi thitk tng th ca h thng:

Tha mn PL.04.QT.15.TTCN.12 Checklist review ti liu Phn tch thit k.

Tha mn PL.05.QT.15.TTCN.12 Checklist ATTT trong khu gii php.

Tha mn PL.07.QT.15.TTCN.12 Checklist tiu chun ng dng.

Phi c c ch d phng (active active hoc active standby hoc d phng N+1)theo quyt nh 1927/Q-VTQ-CNTTca tp on ban hnh.

Phi c tnh m rng chiu ngang.

Phi m bo yu cu hiu nng, p ng nhu cu tng trng d liu tht v nhu cu kinh doanh ca khch hng(theo ti liu phn tch yu cu).

- Cn b b thit k phn mmthng bo cho i d n v cc thnh vin c kinh nghim caBU, p.HTTTCN sau khi hon thnh vic to ti liu xem xt nng cao cht lng tiliu.

-

P.HTTTCN ch tr thnh lp hi ng v hon thnh r sot thit k tng th ca h thngphn mm m bo tnh kh thi, ti u, an ton thng tin v thit k kin trc ca h thngtrong vng ti a 05 ngy k t khi nhn c thng boca d n.

-

Trng sn phm c trch nhim ph duyt ti liu.Thi gian ph duyt trong vng 01 ngyk t khi ti liu c gi ph duyt.

-

Ti liu sau khi thng nht c nhp ln h thng RTC qun l.

u ra: Thit k tng thc ph duyt

5.2.4.4Thit k giao din

Ngi thc hin: Cn b thit k ha, trng sn phm

u vo:



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- Prototype.

- Lc use case.

- Yu cu chc nng.

Cng vic c th:

- i vi yu cu h thng khng c giao din, b qua bc thc hin ny.

- Cn b thit k ha thc hin thit k mn hnh cho tng use case. Thit k giao dintun theo Guideline thit k

o

Tha mn guideline 0/GL-KTCN GUIDELINE Quy chun, quy tc thit k giaodin ng dng di ng nn tng iOS.

o Tha mn guideline GL.15.KTCN.08 GUIDELINE Quy chun, quy tc thit k giaodin ng dng di ng nn tng Android.

o Tha mn guideline 0/GL-KTCN GUIDELINE Thit k giao din ng dng nn

web (webapp).

- Cn b thit k ha thng bo cho i d n v cc cn b gii php c kinh nghim caBU sau khi hon thnh vic to ti liu xem xt nng cao cht lng ti liu.

-

Trng sn phmc trch nhim ph duyt ti liu. Thi gian ph duyt trong vng 01 ngyk t khi ti liu c gi ph duyt.

-

Sn phm thit k c lu tr trn h thng RTC.

u ra:-

Thit k giao din ca tng mn hnh tng ng vi use case

5.2.4.5

Thit k chi tit

Ngi thc hin: cn b thit kphn mm, trng sn phm.

u vo:- Thit k kin trc tng th- Phn tch chi tit (robutsness ca tng use case)- M hnh i tng nghip v.

Cng vic c th:- Cn b thit k thc hin thit k trn cng c EA cc ti liu

Thit k chi tit lc tun t cho tng use case

Thit k chi tt lc lp

Thit k c s d liu- Yu cu thit k chi tit ca h thng:

o Tha mn PL.05.QT.15.TTCN.12 Checklist ATTT trong khu gii php.

o Tha mn PL.04.QT.15.TTCN.12 Checklist Review Ti liu phn tch thit k.

o Tha mn PL.07.QT.15.TTCN.12 Checklist tiu chun ng dng.

- Cn b gii php thng bo cho i d n v cc cn b gii php c kinh nghim ca BU

sau khi hon thnh vic to ti liu xem xt nng cao cht lng ti liu.



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- Ti liu c xem xt nng cao cht lng bi trng nhm pht trin, trng nhm kimth, QTDA v cn b c kinh nghim.

- Trng sn phmc trch nhim ph duyt ti liu. Thi gian ph duyt trong vng 01 ngyk t khi ti liu c gi ph duyt.

- Ti liu sau khi thng nht c nhp ln h thng RTC qun l.

u ra: Thit k chi tit c ph duyt

5.2.4.6Xy dng ti liu ch tiu k thut Ngi thc hin: Cn b thit k phn mm, trng sn phm.

u vo:- Thit k chi tit h thng

Cng vic c th:- Cn b thit k phn mmxy dng tiu ch k thut h thng theo biu mu

BM.04.QT.15.TTCN.12 Chi tiu k thut.-

Trng sn phm c trch nhim ph duyt ti liu. Thi gian ph duyt trong vng 01 ngyk t khi ti liu c gi ph duyt.

-

Ti liu sau khi thng nht c nhp ln h thng RTC qun l.

u ra: Ti liu ch tiu k thut.

5.2.5

Lp trnh



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Trch nhim

Cn b lp trnh

Cn b lp trnh

Biu mu ti liu

Mc 5.2.4.1

Mc 5.2.4.2

Lu

Ti liu gii php

Lp trnh

To hng dn cit, hng dn vnhnh, hng dn

khai thc

Lu h s

5.2.5.1Lp trnh

Ngi thc hin: Cn b lp trnh, QTDA

Cng vic c th:

- QTDA ch trphi hp cn b pht trin chun b mi trng, xin kt ni ti nguynvthc hin lp trnh cn c trn ti liu gii php.

- Trong qu trnh lp trnh, cn b lp trnhs dng mt s cng c t kim tra cht lngca source code:

o

Phi p ng yu cu v lp trnh web an ton do trung tm v tp on ban hnhGL.00.ATTT.05/AT Guideline v lp trnh web an ton.

o Tha mn PL.07.QT.15.TTCN.12 Checklist tiu chun ng dng

o Phi p ng hng dn PL.08.QT.15.TTCN.12 Java naming convention

o Phi p ng hng dn PL.09.QT.15.TTCN.12 Oracle naming convention.

o

Bt buc phi s dng cng c kim tra source code (tool check code) cho Java,PHP (do p.CNTTCN cung cp) bng cch tch hp vo mi trng lp trnh tkim tra v r sot li cht lng source code, trnh cc li c bn, li v chun lptrnh... Cn b lp trnhc trch nhim x l mi vn do cng c pht hin ratrc khi bn giao chng trnh cho nhm kim th.



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(Cng c kim tra source code Java s kim tra cc ni dung trong checklistPL.10.QT.15.TTCN.12 Checklist review code Java Core (by Tool)).

o S dng cng c Acunetix t kim tra an ton thng tin ca source codePL.11.QT.15.TTCN.12 Hng dn kim tra bo mt bng Acunetix.

o Cn b pht trin phi thc hin unit test y m bo chng trnh p ng ng

yu cu giao din v lung x l s kin chnh ca h thng, t p ng cc yucu ti thiu trc khi bn giao chng trnh cho nhm kim thBM.05.QT.15.TTCN.12 Bin bn bn giao chng trnh.

o

Tt c ngn ng s dng trong lp trnh s dng ngn ng Ting Anh (bao gm cngn ng hin th pha ngi dng, v ngn ng s dngtrong pht trin. i vi dn c s dng nhiu ngn ng, ting Anh c chn lm ngn ng mc nh.

o

Khi pht trin phn mm, ngn ng ting Anh c s dng l ngn ng chnh tronghin th v lp trnh.

o

Phn mm s dng nhiu ngn ng hin th chn ngn ng ting Anh lmngn ng hin th mc nh.

o

Ton b source code s dng ting Anh lm ngn ng duy nht .

-

Nhm lp trnht chc xem xt source code nh k nh gi tnh ti u, tnh p ng

nghip v ca source code. Cch thc thc hin nh sau: o

Phm vi nhng yu cu bt buc phi xem xt source code: Vi cctrng hp thamn 1 trong cc iu kin sau y, QTDA c quyn quyt nh c xem xt sourcecode hay khng. Cc trng hp cn li bt buc xem xt source code.

D n/yu cu/h thng m ch c mt ngi lp trnh.

Hoc d n/yu cu/h thngc n lclp trnh


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PL.14.QT.15.TTCN.12 Checklist review code JSP checklist.

PL.15.QT.15.TTCN.12 Checklist review code HTML CSS.

PL.16.QT.15.TTCN.12 Checklist review code Java-Oracle

Kt qu xem xt source code lu tr tp trung trn h thng qun l li

Sau khi c kt qu xem xt, i d n t chc hp xem xt source code trnh by cc li pht hin v cch khc phc, rt kinh nghim trong ton i,thng nht thi hnkhc phc.

Cn c theo thi hn cn khc phc, QTDA hoc trng nhm pht trinthc hin kim sot cc li xem xt source code v chuyn trng thi li tikhi ng.

u ra: Source code c hon thnh lp trnh. Cc li trong ti liu xem xt source codephi c chuyn sang trng thi ng. Cc li do cng c kim tra source code ckhc phc hon ton.

5.2.5.2To Hng dn ci t, hng dn vn hnh, hng dn khai thc Ngi thc hin: Cn b lp trnh, QTDA.

Cng vic c th:

-

Cn b lp trnh to ti liu hng dn ci t theo BM.06.QT.15.TTCN.12 Hng dn cit hng dn cch thc ci t chng trnh ng dng; hng dn khai thcBM.07.QT.15.TTCN.12 Ti liu hng dn khai thc; hng dn vn hnh theoBM.08.QT.15.TTCN.12 Ti liu hng dn vn hnh.

Yu cu vi ti liu ci t, vn hnh, khai thctha mn:

o

Tha mn: PL.17.QT.15.TTCN.12 CheckListTaiLieuHDCD

o

Tha mn: PL.18.QT.15.TTCN.12 CheckListTaiLieuHDKT

o

Tha mn: PL.19.QT.15.TTCN.12 CheckListTaiLieuHDVH

-

Cn b lp trnh thng bo cho i d n sau khi hon thnh. QTDA c trch nhim xem xt

v ph duyt ti liu hng dn ci t, hng dn vn hnh, hng dn khai thc. -

i vi cc ng dng trin khai cho th trng c yu cu ti liu bng ngn ng khc (tingAnh hoc theo ngn ng thng nht vi khch hng), cn b lp trnh chu trch nhimto v QTDA ph duyt.

u ra: Ti liu hng dn ci t, hng dn vn hnh, hng dn khai thc c phduyt.

5.2.6 Kim th



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Trch nhim

Cn b kim th

Cn b lp trnhCn b kim th

Cn b kim thCn b lp trnh

Cn b kim th

Cn b lp trnhP.KTCN

Cn b kim thi d n

Cn b kim thKhch hng

n v VHKT

Lu Biu mu ti liu

Mc 5.2.5.1BM13.QT.09.QLCL.03

BM14.QT.09.QLCL.03PL09.QT.09.QLCL.03

PL10.QT.09.QLCL.03

PL11.QT.09.QLCL.03PL12.QT.09.QLCL.03

Mc 5.2.5.2BM01.HD.09.QLCL.01

Mc 5.2.5.3PL.11.QT.09.QLCL.03

PL.13.QT.09.QLCL.03

BM.15.QT.09.QLCL.03

BM.16.QT.09.QLCL.03

Mc 5.2.5.4BM.18.QT.09.QLCL.03

Mc 5.2.5.5BM.17.QT.09.QLCL.03

Mc 5.2.5.6BM.19.QT.09.QLCL.03

Ti liu gii php

To kch bn kim th

Bn giao chng trnh chonhm kim th

Thc hin kim th

To hng dn s dng

Nghim thu vi khch hng

Lu h s

Kim tra bo mt thng tin

Nghim thu ni b

5.2.6.1

To kch bn kim th

Ngi thc hin: Cn b kim th

Cng vic c th:

-

Cn c trn ti liu gii php, theo k hoch chi tit, cn b kim th to kch bn kim th m t cc trng hp kim th ng dng theo yu cu khch hng trn cng c IBM.

-

Cn b kim th tham kho cc ti liu sau khi to ti liu kch bn kim th:

o

Ti liu hng dn vit kch bn kim th v thc hin kim thPL.20.QT.15.TTCN.12 Hng dn kim th.

o

Ti liu hng dn thc hin kim th nghip v PL.21.QT.15.TTCN.12 Hng dnkim th nghip v

o

Cc trng hp kim th thng gp: PL.22.QT.15.TTCN.12 CommonTestcase



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o Ti liu hng dn kim tra an ton thng tin bng tay PL.23.QT.15.TTCN.12 Hngdn check ATTT bng tay

o Kch bn kim th hiu nng phi bo m nh gi cc tiu ch v hiu nng:response time, s ngi s dng ti a ng thi.

- Cn b kim th thng bo cho i d n sau hon thnh ti liu xem xt. QTDA ctrch nhim ph duyt ti liu kch bn kim th

u ra: Kch bn kim th c ph duyt

5.2.6.2Bn giao source code cho nhm kim th

Ngi thc hin: Cn b kim th, trng nhm kim th, Cn b lp trnh, p.KTCN, Cn

b qun l source code

Cng vic c th:

- Sau khi hon thnh lp trnh, cn b pht trin bn giao source code cho trng nhm kimth bao gm cc ni dung sau v thng bo cho QTDA v QA:

o

Bin bn bn giao chng trnh theo BM.05.QT.15.TTCN.12 Bin bn bn giaochng trnh

o

ng dn th mc source code trn cng c IBM

o

Ti liu hng dn build#Nu bn giao chng trnh cho 1 module/chc nng ln u tin phic bin bn bn giaov nh gichng trnh. Ch khi bn giao li chng trnh sau khi sa li, cn b pht trinc php giemail thng bo cho nhm kim th gm cc thng tin:

Cc li c sa

Chc nng c sa

Cc chc nng nh hng (thng tin ny l bt buc nu c nh hng)

ng dn v phin bn tng ng.

-

Trng nhm kim th chun b mi trng kim th v d liu kim th. Nu cn cp

pht ti nguyn (server test) kim th, QTDA gi phiu yu cu cp pht ti nguyn choP.HTTTCN theo QT.15.KTCN Quy trnh qunl kt ni v qun l ti nguyn.

-

Trng nhm kim th phn hi vic nhn bn giao chng trnh cho trng nhm lp trnhti a sau 1 ngy lm vick t khi nhn c bin bn bn giao. Kt qu in thng tinvo BM.05.QT.15.TTCN.12 Bin bn bn giao chng trnh.

o Nu chng trnh tha mn cc yu cu trng hp kim th ti thiu trong Bin bnbn giao source code: trng nhm kim th nhn bn giao.

o Nu chng trnh khng tha mn bt c 1 tiu ch no trong Bin bn bn giao source

code: trng nhm kim th t chi nhn bn giao, yu cu trng nhm lp trnh cpnht li source codev bn giao li chng trnh. ng thi cn b pht trin b nhgi cht lng theo cc ln bn giao b t chi.



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u ra: Chng trnhc cn b kim th nhn bn giao. Mi trng, ng dng cci tsn sng cho qu trnh kim th.

5.2.6.3Thc hin kim th Ngi thc hin: Cn b kim th, cn b lp trnh, QTDA

Cng vic c th:

- Nhm kim th thc hin kim th theo cc trng hp c trong ti liu kch bnkimth, theo cc giai on kim th trong k hoch chi tit.

o

Ti liu hng dn vit kch bn kim th v thc hin kim thPL.20.QT.15.TTCN.12 Hng dn kim th

o Nhm kim th thc hin ghi nhn kt qu kim th vo ct kt qu ca ti liu kchbn kim th. Nu kt qu kim th l tht bi th nhm kim th ghi nhn li ln hthng qun l li.Cn b pht trinc trch nhim x l lido cn b kim th phthin c.

o

Nhm kim th, nhmpht trin, QTDAtham gia vo qu trnh qun l/x l li trncng c IBM.

o

Cn b kim th c th s dng cng c Load Runner kim th hiu nng theoPL.24.QT.15.TTCN.12 Hng dn s dng Load runner

-

Cc trng hp ti liu gii php m t r yu cu v kim th hiu nng bt buc d nphi thc hin kim th hiu nng theo tiu ch thng nht vi khch hng trong ti liuPTYC.

- Cc trng hp ti liu gii php khng m t r yu cu v kim th hiu nng bt buc dn phi thc hin kim th hiu nng theo tiu ch trong KPI cht lng phn mm.

- Kt thc qu trnh kim th: cc li trn cng c IBMphi c chuyn sang trng thing.

u ra: Kch bn kim th c kt qu kim th

5.2.6.4To hng dn s dng

Ngi thc hin: Cn b kim th, QTDA, i d n

Cng vic c th:

- Cn b kim th to ti liu hng dn ngi dng s dng phn mm v ng dng theoBM.10.QT.15.TTCN.12 Hng dn s dng.

- Ti liu hng dn s dng tha mn:

Checklist: PL.25.QT.15.TTCN.12 CheckListTaiLieuHDSD

- Cn b kim th thng bo cho i d n sau khi hon thnh ti liu. QTDA c trch nhimph duyt ti liu.

- i vi cc ng dng trin khai cho th trng c yu cu ti liu bng ngn ng khc (tingAnh hoc theo ngn ng thng nht vi khch hng), cn b kim th chu trch nhimto v QTDA ph duyt.



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u ra: Ti liu hng dn s dngc ph duyt.

5.2.6.5Nghim thu ni b Ngi thc hin: i d n , Trng n v

Cng vic c th:

- i d n thc hin nh gi nghim thu ni b chng trnh r sot li cht lngchng trnh trc khi nghim thu vikhch hng v n v VHKT.

- Cch thc t chc nghim thu ni b:

o

Thnh phn tham gia: QTDA, i d n, QA, BG BU (vi cc d n cp 1 v cp 2).o Trng nhm kim th bo co v kt qu qu trnh kim th ca d n da theo bo

co kim th, bin bn nghim thu ni b: trong

Ch r cc li ang trng thi m (cc li c trng thi khc closed v ca nceltrn h thng qun l li);

nh gi cht lng h thng/ng dng theo tiu chun cht lng sn phm

o Trng nhm lp trnh thc hin demo chng trnh. Nu trong qu trnh demo c li

pht sinh, cc li phi c ghi nhn vo bin bn hp, c ghi nhn ln h thngqun l li v x l trit trc khi nghim thu khch hng.

-

Kt qu nh gi l bin bn BM.11.QT.15.TTCN.12 Bin bn nghim thuni bc k xcnhn y ca cc thnh phn lin quan.

o

Cn b kim th ch k nhy vo bin bn kim th nghim thu ni b

o

Trng phng kim th (hoc v tr tng ng) c trch nhim i din cho b phnkim th k xc nhn cho nhng phn sn phm t tiu chun nghim thu vikhch hng.

o

Nu h thng/ng dng vn cn li trng thi m, BG BU c trch nhim phduyt cui cng v vic cho php nghim thu v trin khai h thng trong bin bnnghim thu ni b.

u ra: Bin bn nghim thu ni b c xc nhn p ng cht lng trc khi nghim thuvi khch hngv n v VHKT.

5.2.6.6Nghim thu vi khch hng Ngi thc hin: QTDA, Cn b kim th, khch hng, n v VHKT

Cng vic c th:

- Cn b kim th gi kch bn kim th cho khch hng tham kho xy dng kch bn kimth nghim thu ti a trc 3 ngy k t ngy d kin nghim thu.

# Vi yu cu t khch hng VTG/th trng, yu cu cn b kim th gi kch bn kimth c kt qu kim th cho khch hng ti a trc 1 ngy k t ngy nghim thu.

-

Cn b kim th l u mi duy nht ca d n thc hin mi khch hngv n v vnhnh khai thc nghim thu h thng.



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# Vi cc yu cu cn to mi, cp nht danh sch chc nng trn VSA thc hin nghimthu v upcode, QTDA gi danh sch cc chc nng cn to mi, cp nht trnVSA theobiu mu BM.12.QT.15.TTCN.12 Bieu mau cap danh sach chuc nang VSA cho u mikhch hng, n v VHKT ca VTNet cng vi email gi thng bo mi nghim thu; VTNet chun b xin cp pht VSA p ng k hoch nghim thu, upcode.

-

Trong qu trnh nghim thu:

o Nu c li xy ra, ton b cc li pht hin cn c ghi nhn vo bin bn kim th

nghim thu v phi hp x l li vi khch hng v n v VHKT.

o

Nu h thng tha mn c cc yu cu ca khch hng v n v VHKT, u miphi hp vi cc n v k bin bn kim th nghim thu theo BM.13.QT.15.TTCN.12Bin bn kim th nghim thu.

o

QTDA c trch nhim kim sot tt c cc li trong qu trnh kim th nghim thu phic ghi nhn ln h thng qun l li ti a sau 1 ngy k t ngy k bin bn kimth nghim thu.

-

Nukhch hng (hoc n v VHKT) yu cu i d n trin khai gp ng dng trong khicha hon thnh kim th ni b hoc cha kim th nghim thu, i d n phi phn tchri ro cho khch hng v ly ch k xc nhn ca khch hng v n v VHKT voBM.14.QT.15.TTCN.12 Bin bn xc nhn trin khai v vic trin khai trc khi nghimthunu c li xy ra trong khong thi gian ny, i d n s khng chu trch nhim.

- Sau khi c xc nhn ca khch hng v n v VHKT, i d n tin hnh trin khai bctip theov tip tc hon thnh kim th ni b/nghim thu theo quy trnh ny.

- Sau khi nghim thu vi khch hng, i d n thc hin o function point cho yu cu thchin, gi li kt qu cho TTCN. TTCN thc hin thm nh kt qu o trong vng 02 ngy.

-

i d n c 01 ngy cp nhtkt qu o Function Point c thm nh ln cng cRTC.

u ra: Bin bn kim th nghim thu c khch hng v n v VHKT k duyt.

5.2.6.7

Kim tra bo mt thng tin

Ngi thc hin: QTDA, cn b lp trnh, p.HTTTCN.

Cng vic c th:

-

Sau khi hon thnh kim th nghim thu khch hng, QTDA gi yu cu nh gi an tonthng tinbao gm:kch bn kim th c kt qu kim th an ton thng tinv ton b ccthng tin v ng dng v h thng (h iu hnh, webserver), kt ni theoBM.19.QT.15.KHCL.02 nh gi an ton thng tin cho p.HT - TTCN (hoc gi qua hthng phn mm qun l ATTT ca TTPMVT). Ton b source code cn nh gi, QTDAy ln my ch FTP do p.HTTTCN cung cp.

- P.HTTTCNphnhi k hoch kim tra an ton thng tin cho i d n trong vng ti a

1 ngy sau khi nhn c yu cu.



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o Thi gian hon thnh nh gi cc yu cu xy mi, h thng mi ti a 05 ngytngy nhn c yu cu y thng tin.

# i vi h thng trinkhai trn server c kt ni qua Firewall: thi gian nh gi tia 6 ngyt ngy nhn c yu cu y thng tin.

o Cch thc kim tra: theo cc quy nh trong GL.00.ATTT.05/AT Guideline v lp

trnh web an ton

- P.HTTTCN c trch nhim thc hin kim tra bo mt v gi li kt qu nh gi theobiu mu BM.15.QT.15.TTCN.12 Bo co nh gi an ton thng tin (hoc lu trn h

thng qun l ATTT ca TTPM1) theo ng thi gian quy nh.o

Nu c li pht hin sau khi nh gi bo mt thng tin, cc li phi c ghi nhn lncng c IBM v cn b lp trnh phi x l n khi p.HT TTCN xc nhn t yucu.

o

Nu h thng ng dng p ng yu cu v an ton thng tin, p.HT TTCN k xcnhn vo bin bn nghim thu ni b chun b nghim thu vi khch hng, n vVHKT.

-

Trong cc trng hp pht sinh cc li ATTT khng th thc hin sa ngay, P.HTTTCNcn thc hin cc ni dung sau:

o

P.HTTTCN thc hin bo co trc tip/ qua emailcho BGTrung tm cc ni dungli ATTT khng th sa ngay.

o P.HTTTCNphi hp vi n v sn xut c pht sinh li ATTT lp k hoch khcphc li. Hon thnh trnh k BG ti a sau 2 ngy k t ngy pht hin ra li ATTT.m bo hon thnh k trc khi trin khai ng dng ln h thng tht.

- i vi li ATTT xy ra vi tt c cc h thng khng th khc phc: P. HTTTCN thc hinlp k hoch trnh k BG v bo co P.CNTT T.

u ra: Bo co kt qu ATTT ca P.HT c ph duyt bi BGTrung tm

5.2.7 Trin khai



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Quy trnh/biu mu linquan

Bc 5.2.6.1

Bc 5.2.6.2QT.00.CNTT.Quy trnhchuyn giao phn mm

Bc 5.2.6.3

Bc 5.2.6.4

Trch nhim

Cn b trin khai

QTDA

Cn b kim th

i d n

Lu

Chng trnh c honthnh kim th

Chun b mi trng ci tchng trnh

Chuyn giao h thng phnmm

o to v bn giao H DSDcho khch hng

Trin khai, h tr s dng vnhnh khai thc sau trin khai

Lu h s

5.2.7.1Thng nht k hoch trin khai,chun b mi trng v ci t phn mm ng dng

Ngi thc hin: Cn b trin khai

Cng vic c th:- Trc khi bt u trin khai, i d nhp v cht hp vi khch hng v n v VHKT

thng nht cng tc trin khai, cng tc vn hnh BM.16.QT.15.TTCN.12 K hoch trinkhai phn mm.

o

K hoch trin khai m bo TTPM1phi bn giao h thng cho n v VHKT vnhnh trc khi trin khai chnh thc.

o

K hoch trin khaiphi c k thng nht gia TTPM1, khch hng v n vVHKT, trong k hoch trinkhai phi phn r chc nng nhim v ca mi n v.

-

Cn c trn ti nguyn h tng khch hng cung cp, k hoch trin khai thng nht, cn

b trin khai thc hin phi hp vi n v VHKT chun b mi trng v ci t chngtrnh chun b trin khai

o Ci t mi trng, h iu hnh, kt ni mng v cc iu kin m bo chunb cho vic ci t ng dng.

o Cn btrin khai sdng cng csau so snh ssai khc gia c sdliu(DB) trn mi trng tht v c sdliu trn mi trng kim th, ngn nga tonbcc li pht sinh trong qu trnh upcode do DB gia 2 mi trng c ssai khc

Cng cExport v Compare DB xut ra cu trc DB; so snh cu trcgia 2 DB vschema, table, view, function, procedure, package, type,sequence...)

Cng cBeyond Compareso snh cc file trong cc folder theo nhiuiu kin khc nhau nh: file name, file size, thi gian thay i...



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o Cn b trin khai s dng PL.26.QT.15.TTCN.12 Checklist ra soat truoc khi upcode r sot cc ni dung trc khiupcode, m bo cc thng tin y chnh xc,gim thiu pht sinh li trong qu trnh trin khai, upcode.

o Cn b trin khai phi thng bo cho cn b kim th r sot, kim th li h thng

trn server trc khi trin khai, thng bo cho khch hng vo s dng.

o Xy dng h s trin khai (trong c bng quy hoch v phin bn h thng khi

c li xy rach cn da vo bng quy hoch v phin bn ny c th xc nh cnguyn nhn li trc khi vo h thng tht)

Tun th theobiu mu BM.17.QT.15.TTCN.12 H s trin khai. Sau khi hon thnh, cn b trin khai gi h s trin khai cho trng nhm

trin khai v trng/phphng xem xt ph duyt.

Cn b trin khai c trch nhim gi h s trin khai v thng nht vi umi n v VHKT (qua email hoc bin bn hp...) trc khi chuyn sanggiai on tip theo.

-

Nu QTDAc cp my chv c quyn root qun l trc tip my ch th phi gi yucu cho p.HT TTCN thc hin cc checklist v h tng-mng, h iu hnh-server, tiuchun c s d liu theo cc checklist trong QT.00.CNTT.11 Quy trnh chuyn giao phn

mm ng dng.

- Nukhch hng khng cung cp phn cng trin khai d phng (active active hoc

active standby hoc d phng N+1) th QTDA yu cu khch hng t lch hp giakhch hng, TTPM1, VTNet thng nht, k cam kt gia cc bn (v vic sau khiTTPM1 trin khai h thng th TTCNTT- VTNet s tip nhn nguyn trng vn hnh khaithc h thng).

u ra: Email thng bo hon thnh chun b mi trng trin khai.

5.2.7.2

Chuyn giao h thng

Ngi thc hin: QTDA

Cng vic c th:-

Sau khi hon thnh kim th ni b chng trnh, QTDA thc hin ngay cc th tc chuyngiao h thng cho n v vn hnh khai thc (ng thi qu trnh nghim thu, ci t ngdng). Yu cu QTDA hon thnh k bin bn chuyn giao h thng cho n v VHKTtrc trin khai chnh thc cho ngi dng cui. i vi cc h thng c khch hng VTGth BG BU c trch nhim k vo BB chuyn giao h thng.

-

QTDA gi phiu yu cu chuyn giao h thng; bn giao chng trnh v ti liu cho n vVHKT nh gi; thng nht k hoch chuyn giao; o to v k bin bn chuyn cho nv VHKT theo QT.00.CNTT.11 Quy trnh chuyn giao phn mmdo Tp on ban hnh.

u ra: Binbn chuyn giao h thngc k gia TTPM1 v n v VHKT.

5.2.7.3

o to v bn giao HDSD cho khch hng Ngi thc hin: Cn b kim th



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Cng vic c th:

- Cn b kim th thc hino to HDSD cho khch hng v ly bin bn xc nhn o totheo BM.18.QT.15.TTCN.12 Bin bn xc nhn o to c y ch k cc hc vin thamgia trong bui o to.

- Cn b kim thc trch nhim bn giao v ly ch kxc nhn vo bin bn bn giao tiliu HDSD cho ngi dng theoBM.19.QT.15.TTCN.12 Bin bn bn giao.

u ra: Bin bn bn giao ti liu v bin bn xc nhn o to HDSD cho ngi dng cch k khch hng.

5.2.7.4

Trin khai, h tr s dng, vn hnh khai thc sau trin khai Ngi thc hin: QTDA

Cng vic c th:

- QTDA c trch nhim tip nhn cc thng tin sau qu trnh trin khai t pha khch hng vn v VHKT

o

Nu nh gi l yu cu pht sinh mi th chuyn li cho nhm tip nhn yu cutheo quy trnh QT.09.QLCL.08 Quy trnh tip nhn thm nh yu cu

o

Nu l li: Thng bo cho P.QLCL kim sot v thc hin theo quy trnhQT.15.KD Quy trnh tip nhn x l li sau trin khai

-

i vi cc li sau trin khai: i d n cn thc hin sa code, kim th v gi cho p. HTqut ATTT trc khi gi source code cho n v VHKT thc hin upcode. Thi gian qut ATTT ca p.HT ti a 1h lm vic t khi nhn c yu cu ca BU.

u ra: Li lt pht sinh c khc phc theo ng quy trnh quy nh.

5.2.8

Kt thc



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Lu Biu mu ti liu

Mc 5.2.7.1

Mc 5.2.7.2

Mc 5.2.7.3

Mc 5.2.7.4

Han thnh trin khai

Bn giao d n v h s

Lu h s

Hp kt thc d n

Trch nhim

QTDA

i d n

QTDA

Tng kt d n

5.2.8.1Tng kt d n

Ngi thc hin: QTDA , i d n

Cng vic c th:

- QTDA lp bo co tng kt d n theo biu mu BM.20.QT.15.TTCN.12 Bo co tng kt

tng kt nh gi mt t c v cha t c, bi hc kinh nghim thc hin d n. u ra: nh gi nhn s c k thng nht, nh gi d n v bo co tng kt d n

5.2.8.2Hp kt thc d n Ngi thc hin: i d n, qun l tytheo phn cp d n

Cng vic c th:

- QTDA t chc hp kt thc d n ca BU tng ng

o Thnh phn: i d n, QA, cp qun l.

o Ni dung:

o Tng kt tnh hnh d n (theo bo co tng kt d n, phiu nh gi d n,

phiu nh gi nhn s)



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o Tng kt v cngngh (cc cng ngh s dng ph hp v hiu qu cha?Cn ci tin g? C sng kin g ci tin cng ngh cho trung tm)

o Tho lun rt kinh nghim

o Ch r u mi s h tr sau d n ng, khi c li/yu cu pht sinh

Ch : Cp qun l n v bt buctham gia hp kt thc rt kinh nghim:

o i vi d n cp 1: BG trung tm, trng/ph BU

o i vi d n cp 2: Trng/ph BU

o

i vi d n cp 3: Trng phng thuc BU qun l d n u ra: Bin bn hp kt thc d n

5.2.8.3Bn giao h s d n Ngi thc hin:QTDA, p.QLCL

Cng vic c th:

- QTDA bn giao ton b h s bn cng v cu hnh bn mm cho p.QLCL thc hin lutr. Qu trnh v danh sch cu hnh bn giao c ghi nhn vo BM.21.QT.15.TTCN.12Bin bn bn giao.

- Sau khi d n bn giao h s, trongvng 1 ngy lm vic,p.QLCL thc hin ct quyn truy

cp vo cng c IBM. u ra: Bin bn bn giao h s d n

6. C ch bo co, kim sot.

6.1 V quy nh xem xt ph duyt ti liu- Vi cc ti liu xem xt ni b trong BU (cc ti liu gii php, cc ti liu kim th), ch

cn lu bng chng xem xt (file xem xt, email xem xt, bin bn hp...) ln th mc dn, khng bt buc log li ln cng c IBM.

-

Vi li chng trnh: bt buc yu cu log li y trn cng c IBM.

-

Cc ti liu, chng trnh cn c ph duyt ni b trung tm trc khi thng nht ph

duyt vi khch hng v n v VHKT.6.2 V quy nh bo co-

nh k hng tun, QTDA gi bo co tun v tin v vn thc hin yu cu, d ncho p.QLCL v trng n v tng hp bo co BG v tp on theo ng thi gianquy nh.

-

nh k hng tun trc khi gi bo co tun, QTDA c trch nhim cp nht k hoch chitit; r sot tnh hnh d n, ri ro vn v cp nht thng tin trong ti liu BM.22.QT.15.TTCN.12 Danh sch ri rovn, sau thc hin kim sot v cp nhtdanh sch vn , ri ro kim sot ti khi ng.

-

nh k hng ngy, ton b cc thnh vin tham gia vo d n phi thc hin khai bo cngvic c nhn trn cng c IBM.

6.3 V cc hng dn qun l khc



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- bit cch thc qun l cu hnh, QTDA tham kho ti liu HD.15.QLCL.01 Hng dnqun l cu hnh

- bit cch thc qun l d n, QTDA tham kho ti liu HD.09.QLCL.03 Hng dnqun l d n

6.4 V cc quy nh hp trong d n- Hp nh k d n: Khng bt buc thc hin, c th trao i trc tip/qua email.

- Hp v lm bo co milestone(cc mc quan trng ca d n/do d n t xc nh):

o

Bt buc vi cc d n cp 1 v cp 2o QTDA to bo co milestone v ch tr t chc hp.

7. Lu h s- Cn b qun l cu hnh c trch nhim cp nht ngay sau khi cu hnh c thng qua ln

th mc d ntun th HD.09.QLCL.01 Hng dn qun l cu hnh

- Danh sch cc h s cn qun l nh sau:

STT Tn h s Trch nhim lu Thi hnlu Ghi ch

1. Ti liu phn tch yu cu Cn b QLCH 3 nmBn mm

Bn cng

2.

Thit k chi tit Cn b QLCH 3 nm Bn mm

3.

Source code Cn b QLCH 3 nm Bn mm

4. Kch bn kim th Cn b QLCH 3 nm Bn mm

5. Bo co kim th Cn b QLCH 3 nm Bn mm

6. Bin bn nghim thu ni b Cn b QLCH 3 nmBn mm

Bn cng

7. Bin bn kim th nghim thu Cn b QLCH 3 nmBn mm

Bn cng

8. Bin bn bn giao Cn b QLCH 3 nm Bn mm

Bn cng

9. K hoch chuyn giao h thng Cn b QLCH 3 nmBn mm

Bn cng

10.

Bin bn xc nhn o to Cn b QLCH 3 nmBn mm

Bn cng

11.

Bin bn chuyn giao h thng Cn b QLCH 3 nmBn mm

Bn cng

12.

Bo co kt thc d n Cn b QLCH 3 nm Bn mm13.

Phiu yu cu nh gi an ton Cn b QLCH 3 nm Bn mm



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thng tin

14.Thng bo kt qu nh gi anton thng tin

Cn b QLCH 3 nm Bn mm

15.

c lng n lc thc hin d n Cn b QLCH 3 nm Bn mm

16.

Kho st s b Cn b QLCH 3 nm Bn mm

17. K hoch d n Cn b QLCH 3 nmBn mm

Bn cng

18.

K hoch chi tit Cn b QLCH 3 nm Bn mm

19. Ti liu hng dn vn hnh Cn b QLCH 3 nm Bn mm

20. Ti liu hng dn khai thc Cn b QLCH 3 nm Bn mm

21.

Ti liu hng dn ci t Cn b QLCH 3 nm Bn mm

22.

Ti liu hng dn s dng Cn b QLCH 3 nm Bn mm

8. Ph lc nh km: N/A


QT.15.TTCN.12_Quy Trinh Phat Trien Phan Mem_TTPM1

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