PSG Governance presentation at ABPMP March 2015

Chicago ABPMP March 2015

2 Copyright 2015 Process Strategy Group All Rights Reserved

Pat Dowdle-Process Strategist Process Strategy Group


•  Leverage existing programs •  Identify linkages •  Develop common terminology

•  Processes named •  Boundaries identified •  Standard methodology •  Infrastructure established

•  Measurement Architecture •  End-to-end performance •  Best Practices •  Benchmarks

•  Awareness & Communication •  Executive leadership •  Process included in strategy

•  Voice of the Customer •  Customer driven Products & Services

A holis(c management approach that focuses on:

4

Process Maps, Value Chains, Control Charts, Strategy Maps, etc.

Continuous Improvement, Lean, Six Sigma, ISO, Target Costing, Balanced Scorecard, Baldrige, etc.

Strategy, Operating Plan, Corporate Initiatives

Process Based Management, Cost Management, Brand Management

Examples

Individual processes

Enterprise management

approach

P B M

Copyright 2015 Process Strategy Group All Rights Reserved

5 Copyright © 2015 Process Strategy Group, LLC

Process Based Management Case Studies: ACME ENERGY SERVICES CONSOLIDATED SUPPLY AND DISTRIBUTION COMPANY (CSD)


•  Pathways for moving between Stages •  Detail steps for each Pathway

–  What, Why, How, Who –  Inputs & Outputs


Understand a Process

You need to define it

To Measure You need

to understand

To Manage Need to Measure Set targets

To Improve Tie targets to Strategy

Meet customer

needs Continuous


8

Process Team Leader - Sub-process owner - Full-time

Process Owners - Top level management - Process & functional hats

Process Team - Subject matter experts - Rotate

• Formulate vision • Establish targets • Assess performance

• Obtain resources • Approve action plans • Integrate across processes

• Process design • Performance measurements • Oversee implementation

• Set process goals • Monitor performance • Identify improvements

Process Performers

Function Function Function

Process

Process Council -  Process Owners -  Functional top management

• Manage cross process issues • Monitor process measures • Link to strategy and op plan

• Allocate resources • Approve process changes • Manage the communication plan


Aware

Committed

Engaged Managed

Integrated

Management of individual process(s) Process Based Management

Process Advocates exist

PBM Office Formed

PBM Office aids with targeted processes

PBM Office oversees all process projects

Process Advocacy Group formed

Support Process Assessment

Initial PBM Implementation Plan

Support Process Improvement Projects

Develop Process Improvement Toolkit

Provide training to the other process roles

Support the other process roles


Aware

Committed

Engaged Managed

Integrated

Embedded

Realized

Process Advocacy group develops the initial plan

Process Office established

Process Council members identified

Process Owners & Teams identified for targeted processes

Process Office oversees all process projects

Process Council assumes ownership of PBM

Process Owners manage cross process integration and improvement

Process Teams meet on regular basis for ongoing improvements

Process Council aligns business and process strategies

Process Owners, Teams & Performers incentives tied to process performance

Process Council & Process Owners become primary structure supported by functions

Management of individual process(s) Process Based Management

Process Teams operational

Process Office aids with targeted processes

Process Owners & Teams work on targeted processes

Process Council overseas efforts

In place by the end of the Stage

Process Advocacy group formed

Process advocates exist

Roadmap to PBM - Governance


• Three Free Quick Assessments PBM Quick Assessment Process Improvement Quick Assessment Improving Performance Quick Assessment

• 

• Monthly Process Perspectives Newsletter: results of Quick Assessment


•  www.ProcessStrategyGroup.com

•  Learn more or take the Free PBM Quick Assessments at

•  Learn more on the PBM Quick Assessment for an Organization at

•  Index of the 52 Process Perspectives Newsletters

PSG Governance presentation at ABPMP March 2015

Business

Transcript of PSG Governance presentation at ABPMP March 2015