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PROMET – Adaptácia PRINCE2 pre systémového integrátora
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
1PROMET S&T Basics
1
PROMET S&T
Why do we need PROMET S&T?
PROMET concept - levels of architecture & optimization
Overview of single PROMET modules
Process management tool PROMET@work
Q & A
Agenda
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
DE
CHAT
Sl HR
BA
ME
AL
RS
MZ
BG
Unique Geographic Presence in CEE and the D-A-CH RegionS&T• a leading IT company in CEE and D-A-CH, and with a presence in Japan and China
• among the top 5 in most of the countries• uses the potential of growthmarkets
• active in 21 countries with around 2,800 specialists
JP
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| 01/11/09
Core Fields of BusinessInfrastructure Solutions & Business Solutions
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| 01/11/09
4PROMET S&T Basics
444
Why PROMET? – from a customer’s point of view
S&T methodical competence
Source: S&T DACH
Standardized, efficient approach Shorter project runtimes Security also in highly complex projects Clear, transparent decisions in all project phases
S&T offers comprehensive methodical competence for our customers
Client support
Own method set PROMET® for support of transformation projects- Developed in cooperation with St. Gallen University- For almost 20 years successfully proven in over 1,000 projects - Own Tool PROMET@work for process analysis and documentation
Project management method PRINCE2- Process supported project management method- Developed by OGC (Office of Government Commerce, also developer of ITIL)- De facto standard
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| 01/11/09
5PROMET S&T Basics
Why PROMET? – S&T internal view
Improve project quality in the whole group− Better project management based on “quasi standard” Prince2− Set of road maps, templates for different types of projects saves time− Share our experiences / best practices (wiki platform)− Modular structure enables to add new modules very easily if there is need for
more, i.e. other standard software like Cognos, software development, etc.
Make it easier to exchange consultants between regions and countries− Same wording and understanding (same “meta data model”)− Same methods, templates, etc.
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
6PROMET S&T Basics
6
PROMET S&T Basics
Why do we need PROMET S&T?
PROMET concept - levels of architecture & optimization
Overview of single PROMET modules
Process management tool PROMET@work
Q & A
Agenda
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
7PROMET S&T Basics
(c) IWI-HSG
BusinessArchitecture
ProcessArchitecture
ISArchitecture
ITArchitectureSy
stem
Lev
el
A B C D
1. Find right Position in the Market (from a Customer & internal Point of View)
2. Make Decisions about Products and Services
Optimize Organization und Management of Processes and Outputs, i.e. Products & Services
Optimize Structure and Integration of Functions & Applications
Optimize Structure and Integration of IT-Components
PROMET S&T - levels of architecture & optimization
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| 01/11/09
8PROMET S&T Basics
8
Generic picture of the PROMET S&T methodology (1/2)
People Processes Technology
SW Implementation / Roll-out
Detail Organisation
Bus
ines
sA
rchi
tect
ure
Tran
sfor
mat
ion
Prog
ram
/ Pr
ojec
t Man
agem
ent
Cha
nge
Man
agem
ent
SW EvaluationProcess Design
Transformation Roadmap
Organisation Model Process Map IS-/IT Architecture
Macro Business Design
Strategy Identification
BE
SW
IM
PM
IF
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| 01/11/09
9PROMET S&T Basics
Generic picture of the PROMET S&T methodology (2/2)Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
10PROMET S&T Basics
10
Highlights of all PROMET® S&T modules
“Lean” method− No handbook, just a set of slides (except PROMET PM)− Each project stage is described on one slide− Each deliverable / template is described on one slide− Guidelines to help with the result are integrated in the templates− Project stages and templates are aligned with project management (Prince2 &
PROMET PM)
Main focus on SAP projects but also applicable for other projects − hints to SAP specifics− Alignment with the SAP terminology to become consistent with e.g. SAP Solution
Manager and the SAP Business Process Repository (e.g. PROMET SW Roadmap for SAP Solution Manager is in preparation)
Extendable− Add-ons (e.g. for other standard software solutions) are possible by adding results
without changing the basic PROMET approach
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
11PROMET S&T Basics
11
PROMET S&T Basics
Why do we need PROMET S&T?
PROMET concept - levels of architecture & optimization
Overview of single PROMET modules
Process management tool PROMET@work
Q & A
Agenda
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
12PROMET S&T Basics
Module PROMET S&T PM (Project Management) and Prince2Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
13PROMET S&T Basics
13
Highlights of PROMET® S&T PM
PROMET® S&T PM is based on the PRINCE2TM standard
PROMET® S&T PM describes− the roles (staff posts and committees) necessary in the project management
environment and their responsibilities (the role model)− the documents that are normally required, − what stages normally have to be planned, managed, executed, coordinated and
directed in the course of the project (the procedure model)− what techniques are used and when
The PROMET® S&T PM documentation is available as− Manual− Quick Guide− Powerpoint slides
A set of templates and checklists completes the methodology
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
15PROMET S&T Basics
Module PROMET S&T BE (Business Engineering)Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
16PROMET S&T Basics
Highlights of PROMET® S&T BE (Business Engineering)
Main challenge− Design the new or adapted business and process architecture − Deliver the input for the implementation, which is supported by other PROMET modules
Main steps− Analyze the (already existing) business strategy− Derive the business and process architecture (Macro Design)− Design the business processes and set up the continuous process improvement (Micro
Design)
Main deliverables− Business architecture (business organization, products & services, etc.)− Process architecture− Process Owner(s)− Process activity chain(s)− Migration plan for implementation− Key performance indicators for ongoing process performance measurement
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
17PROMET S&T Basics
17
Flussdiagramm Input Tätigkeiten Output Verantwortlich Strategischer Marketingplan, Daten von Adress-Broker Strat. Marketingplan, Themenspeicher Strat. Marketingplan, Kommunikations-datenbank Reminder (Kontakt-plan), Bereits kon-taktierte Nicht-Kunden Kunde, Reminder (Kontaktplan) aktives Kundenintresse
aktualisierte Kundendatenbank (Ansprechpartner, Funktionen,...) Kommunikations- matrix, -inhalte Bedarfsfall, aktualisierte DB, Antworten auf Kundenanfragen Positive Rück-meldung vom Kunden? Angebotserstellung & Verkauf (Aufruf des Verkaufsprozesses)
MM (DZ, TM) MM MM (DZ, TM, ADM, ST) MM (DZ, TM, ADM, ST) MM (DZ, TM, ADM, ST) ADM, DZ
Beispiel ISO 9000 konformer Prozeßflussplan
Prozess: Neukundenakquisition TP 1
erstellt geprüft freigegeben gültig ab Revision xxx.doc Datum 9.5. 96 22.6.96 001 Zeichen 2 von 1 Seiten 10. September
Start
1.1 Kundendaten
erheben bis zur Vorgabequote
1.2 Kommuni-
kationsziele und -inhalte
festlegen
1.3 Kompetenz darstellen
1.4 Interesse wecken
1.5 Positive
Reaktion?
TP 4 Verkaufen
Ende
ja
nei
M1
M2
M3
Main Steps of PROMET® S&T BE
Manufacturing
Sales
Assembly
Level of detail
Timeline
Process Architecture
Activity Chain
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| 01/11/09
19PROMET S&T Basics
Module PROMET S&T SW Standard Software Implementation)Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
20PROMET S&T Basics
Highlights of PROMET® S&T SW (standard software implementation)
Main challenge− Implementation of the standard software system that enables the new or adapted
business model to run
Main steps / stages− Project initialization based on Prince2 / PROMET PM rules− Analysis and detailed description of business requirements – business blueprint
(possibly based on outcome of PROMET BE)− Customizing and additional programming − Module and integration tests− Go live (including migration of master and transaction data)− Deliver support for users during first weeks / months of operation (stabilization phase)
Main deliverables− Running standard software system− User documentation (process description, forms, reports, etc.)− System documentation (program descriptions, test cases, etc.)
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| 01/11/09
21PROMET S&T Basics
21
Initiation StabilisationGo-liveImplementationBlue PrintInitiation
Project stage: Blueprint
BlueprintDescription The Blueprint details the agreed business process requirements of the company, that is, the common
understanding of how the company intends to run its business with the standard softwareResults Mandatory
Application Overview (APOV) Authorisation Concept (AUCO) Data Migration Object List (DMLI) Data Migration Concept (DMCO) End Stage Report - Blueprint (ESR-BP) Interface Description (APIF) Interface Overview (INTO) Master Data Concept (MACO) Modification List (MOLI) Process Description (PRDE) Programming List (PROLI)
Programming Specification (PROSP) Role List (ROLI) Training Plan for Key Users / End Users /
Support Team (TRPL)
Optional Modification Request (MODI) Role Concept (ROCO)
Other mandatory tasks Prototype Implementation
Procedure Analyse the AS-IS situation (organisation, business processes and activities, data processing systems, forms, reporting, etc.)
Develop an initial vision (TO-BE business processes, TO-BE activities, critical success factors, etc.) as the basis for subsequent prototyping
Customise the standard software on the development system (Prototype) Refine the design of the organisational and operational structure Identify the gaps between prototype and the refined design Specify the interfaces as well as any additional functions required Design data migration, plan the training, and define the project resources for the next stage
Output for Implementation stage
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
22PROMET S&T Basics
Module PROMET S&T IM (IT Management)Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
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| 01/11/09
23PROMET S&T Basics
Highlights of PROMET® S&T IM
Main challenge− Aligning the system architecture to the new or changed business model
Main steps− Understand the business requirements− Derive the new or adapted system architecture from the business requirements
(software and hardware architecture)− Define the implementation roadmap (implementation is supported by PROMET SW for
standard software and PROMET IF for hardware solutions)
Main deliverables− New or changed software architecture− New or changed hardware architecture− Implementation roadmap
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| 01/11/09
PROMET IM Macro is divided into different modules …
Strategic system and technology planning
IS / IT Portfolio Management
Change Management
Design of IT Organization
IS /
IT S
trat
egy
Fund
amen
tals
Strategic IT Planning
Strategic IS Planning
Dis
trib
utio
n of
IS/IT
Com
pone
nts
Mig
ratio
n Pl
anni
ng
Methods and Procedures
IT S
trat
egy
IT Organization
IT Architecture
PROMET IM Macro - Structure
Source: S&T PROMET® IM Macro 1.0 Not part of training
Legend:
Introduction IS/IT Strategy Strategic IS Planning Strategic IT Planning Methods Procedures IT Organization IS/IT Comp. Distribution Migration Planning Certification test
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| 01/11/09
25PROMET S&T Basics
Module PROMET S&T IF (Infrastructure)Pr
ince
2
PROMET S&T IM(IT Management)
PROMET S&T BE (Business Engineering)
PROMET S&T IF(Infrastructure)
PROMET S&T SW(Standard Software Implementation)
PRO
MET
S&
T PM
(Standard) Software Implementation(Supplements to PROMET S&T SWfor Cognos, SW-Development, etc)
Leve
l of A
rchi
tect
ure
Syst
em
P
roce
ss
Bus
ines
s
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| 01/11/09
26PROMET S&T Basics
26
Highlights of PROMET® S&T IF
PROMET® S&T IF for infrastructure projects like: − Server consolidation− Client rollouts− Outsourcing projects− SAP Basis infrastructure− Infrastructure migration (e.g. Novell Microsoft)
Set of templates for:− Analysis− Technical concepts− Migration planning− Generic project plans
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
27PROMET S&T Basics
27
PROMET S&T Basics
Why do we need PROMET S&T?
PROMET concept - levels of architecture & optimization
Overview of single PROMET modules
Process management tool PROMET@work
Q & A
Agenda
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
28PROMET S&T Basics
PROMET@work = Visio + SemTalk + PROMET
MS Visio: Basic functionality graphics tool Sophisticated graphics tool
Easy to learn
Attractively priced
Numerous installations worldwide
SemTalk: Modeling Add On
Navigation
Consistency
Reporting
MS Office integration
Reference models (SAP, ITIL, Automotive)
Simulation
Interfaces (BPMN, BPEL, etc.)
Object-oriented process modeling
XML instead of proprietary databases
PROMET: Method
Methodological procedure
Documentation model
PROMET site on S&T World intranet platform
Prozesslandkarte Autowerkstatt
Mein KundeAuto-Zulieferer Autowerkstatt
Inspektion.1
Reparatur.2
Ersatzteilverkauf.3
Jahresinspektion.1
Autoreparatur.2
Ersatzteilkauf.3
Katalogverkauf.1
Ersatzteillieferung.2
Komponentenkatalog
Preisliste
Ersatzteil
Rechnung
Ersatzteil
Checkheft
BANF
Rechnung
Auftrag
Einkaufauftrag
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| 01/11/09
29PROMET S&T Basics
29
PROMET S&T Basics
Why do we need PROMET S&T?
PROMET concept - levels of architecture & optimization
Overview of single PROMET modules
Process management tool PROMET@work
Further Information / Q & A
Agenda
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
302008-05-09 PROMET Kurzpräsentation JBo v1.ppt
S&T Projectportal for customer projects
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
312008-05-09 PROMET Kurzpräsentation JBo v1.ppt
Internal PROMET portal
| © S&T IT Solutions & Services. All rights reserved. Proprietary and confidential.
| 01/11/09
PROMET SSWUpdate 1
PROMET Training Tree
0.5 days
2
3
0,2
2
3
Prince2PractitionerCertification
IMG Specialties &
Prep. Exam
PROMET IM(Macro)
PROMET SW
SAP SolutionManager
Implementation
PROMET BEBasics
PROMET BEAdvanced
PROMETBasics
SAP SolutionManager
Operations
1
Time slot on Welcome Day
PROMET PMBasics
for BS / IS
1
Mandatory for all consultants
Mandatory for all project managers
Mandatory for all employees(part of starting package for new hires)
Mandatory Training Coursefor all S&T Project Managers
Princ2FoundationCertification
Provided in cooperation withinternal and externaltrainers
1 weeklater
1 weeklater
PROMET IM(Micro)
2
2
2
2
2
PROMET PMAdvanced
PROMET BEOnline Training
2 hours
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| 01/11/09
33PROMET S&T Basics
PROMET site on S&T website
www.snt-world.com
PROMET – Adaptácia PRINCE2 pre systémového integrátora