Achieving Optimum Team Effectiveness

in Project Management

Cheryl May, Partner

Tammy Johnson, Vice President

Learning Objectives

• Networks: Understand A New Tool for Analyzing Organizations

• A New Method for Analyzing Your Projects and Organizations

• Best Practices of High Performing Teams

Agenda

• Setting the Stage for Network Analysis

• Why Social Networks

• Case Study

• Best Practices

• How to Get Started

Network Analysis: Enhancing Project

Delivery

STAR: Strategic Team Assessment Research

• STAR maps the reported communication, the reported trust, etc.

• STAR reports individual participation in communication, knowledge exchange, positive energy production, etc.

• STAR is a MRI or 360° for the Team.

• STAR only reports what is. It’s up to the PM or leader to determine:

• What’s going right (the way we want it).

• What’s not going the way we want it.

• How can we improve.

• Helps you make choices on where to apply your resources and energy.

Interpreting the STAR Network

• Shows the ‘network of the team’

• Each box (node) is an individual

• Each link between the boxes shows a relationship.

• Red means reciprocal or 2-way

• Blue means or 1-way

• The bigger the box, the more relationships or connections

Project Networks

How we plan

How we work

Case Study: Lackland Air Force Base, Airmen Training Complex,

Texas35 team members representing:

– Project Manager – Assistant PMs + Assistant Technical Managers– Lead Architect + Architects– Lead Structural + Structural Engineers + Structural

Designers – Lead Mechanical + Mechanical Engineers – Lead Electrical + Electrical Engineers – Construction Management PEs – on site– IT– Subcontractors: Civil + Electrical + Landscape

Architect

Case Study: ATC Program

Why STAR? • The Beginning of Multi-Year Project• Way for PM to ‘Tame the Complexity’• PM in San Antonio; majority of team in

Denver• First Three of Six Independent Projects

– Airmen Training Complex– Dormitories – Dining Classroom Facility

Legend of Nodes

• Purple – Project Management Team

• Orange - Architects

• Light Blue – Structural

• Green – Mechanical

• Red – Electrical

• Dark Blue – Project Engineers on site

• Brown – Revit Expert and IT

• Gray – Subcontractors (Civil, Electrical & Landscape Architect)

Monthly Communication

With which of the following individuals do you discuss issues that are SPECIFIC to the ATC program at least once every month?  

Weekly Communication

How often do you have specific communications with {name} about your work with the ATC program? Weekly - at least once per week

Reliance (Above Average or Greater)

Rate the amount of RELIANCE you have on {name} to complete his/her tasks so that you can perform or complete your work?

Professional Trust (Above Average or Greater)

Based on your professional interactions with {name}, how much do you TRUST {name} to take actions that are mutually beneficial and not solely to their own advantage within the ATC program?

Knowledge Exchange (Monthly)

15

How often do you exchange knowledge with {name} to brainstorm, identify lessons learned, identify alternative solutions, or improve processes within the ATC Program. At least one time per month

Knowledge Exchange (Weekly)

16

How often do you exchange knowledge with {name} to brainstorm, identify lessons learned, identify alternative solutions, or improve processes within the ATC Program, at least once a week.

Knowledge Exchange (Daily)

17How often do you exchange knowledge with {name} to brainstorm, identify lessons learned, identify

alternative solutions, or improve processes within the ATC Program, at least once per day

Energy Level (Positive Impact)

When you interact with {name}, how does it impact your energy level? Positively

Energy Level (Negative Impact)

When you interact with {name}, how does it impact your energy level? Negatively

Network Analysis: What Did We Learn?

Because we’ve built reliance on each other~

our team has developed Professional Trust with each other.

You can successfully manage a multi-year , multi-discipline, multi-million dollar project and live in different cities.