Prodea - SAP ÇIKTI YÖNETİMİNDE LRS ÇÖZÜMLERİ - SAP Forum 2013
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Transcript of Prodea - SAP ÇIKTI YÖNETİMİNDE LRS ÇÖZÜMLERİ - SAP Forum 2013
SAP FORUM İSTANBUL Gelecek Bugün
Introducing SAP® Output Management by LRS
Erdem Kocabas Managing Director, Prodea
Samantha Turrin Southern Europe Snr Manager, LRS
© 2013 SAP AG. All rights reserved. 2
Introducing LRS
LRS software helps large enterprises with SAP
applications to capture, store, control and
reliably distribute all their document output.
Our output management software:
• Simplifies IT service
• Reduces costs
• Improves business processes
Gartner and other analysts recognize LRS as a global IT leader
© 2013 SAP AG. All rights reserved. 3
Where Are The Costs of Output?
Obvious costs • Printers, paper, toner
And the not so obvious • Print servers
• Specialist hardware (DIMMs)
• Physical document storage
• Document reprints
• Administrator effort
• Helpdesk calls
• Specialist IT resources
• Missed SLA’s
• Security and compliance
• Document search
En
d U
se
r A
cc
es
s
Tablet
Smart Phone
Mobile Laptop Worker
Desktop Computer
Thin Client
Desktop MFD
Barcode
Printer Wristband
Printer
Locally Attached Printer
Scanner
Label
Printer Production
Printer
Printer
Fax
MFD
Printer with DIMM
Windows Print Servers
Composition Tools
Data Stream Conversions Z/OS
Windows Server
Linux Server
UNIX Servers
Cloud Servers
iSeries
Print Servers
Print Server
Typical Output Environment
En
d U
se
r A
cc
es
s
LRS Improved Environment
Tablet
Smart Phone
Mobile Laptop Worker
Desktop Computer
Thin Client Data Stream Conversions Z/OS
Windows Server
Linux Server
UNIX Servers
Cloud Servers
iSeries
Print Servers
Print Server
Desktop MFD
Barcode
Printer Wristband
Printer
Locally Attached Printer
Scanner
Label
Printer Production
Printer
Printer
Fax
MFD
Printer with DIMM
Windows Print Servers
Printer
En
d U
se
r A
cc
es
s
Composition Tools
© 2013 SAP AG. All rights reserved. 6
SAP Output Management by LRS
USER FEEDBACK
Desktop MFD
Barcode
Printer Wristband
Printer
Locally Attached Printer
Scanner
Label
Printer Production
Printer
Printer
Fax
MFD
Printer
GOF
ZPL
SAP
Spooling
E
© 2013 SAP AG. All rights reserved. 7
SAP Output Management
Printing from an SAP system can be a critical business activity for SAP
customers; a delayed or defective document can impact a company's
business operations.
The SAP output management system formats SAP documents and passes
them to the host output system for printing.
Processing and administration of print and output requests,
and administration of output devices and device types are major tasks
of the SAP output management system as well.
Printing in Unicode SAP systems is possible … however, the output is
limited to the character sets of the printers … using UTF-8 -based
printers provided by Lexmark or HP enables printing all languages with
a single printer
Reference: http://www.sdn.sap.com/irj/sdn/printing
© 2013 SAP AG. All rights reserved. 9
LRS, Printing and the Cloud
Desktops
Mobile Workers
Thin Clients
Virtual Desktops
Tablets and
Smart Phones
Cloud
Printer
Queue
DESKTOP
MFD
BARCODE
PRINTER
PRODUCTION
PRINTER
MFD
PRINTER
Centralized
SAP
SAP on
Demand
Non SAP
Cloud
Applications
Audit
© 2013 SAP AG. All rights reserved. 10
Forms
Document Composition SAP Smartforms
StreamServe
LRS Output Management in the
SAP Environment
Scheduling SAP CPS/Redwood
Tivoli
UC4
SAP CRM
SAP SRM
SAP SCM
SAP PLM
SAP ERP
© 2013 SAP AG. All rights reserved. 11
Improve Business Processes
• Future proof business agility by creating an open systems output
management service
• Assure delivery of critical business documents
• Improve customer service through improved reliability and
flexibility
Reduce Business Risks
• Future-proof business applications
• Reduce dependency on mainframe resources
• Unlock any vendor dependence for specialist hardware for output
• Remove constraints of using hard coded, operating system based
output
Simplify IT Services
• Assured Secure Output – guarantee print delivery and end user
notification
• Reduce infrastructure to require less support (60% reduction*)
• Improve reliability for fewer help desk calls (99% reduction*)
• Unicode transformation with no hardware or software requirements
Simplify IT service
Why Change?
Reduce costs
Improve business
processes
* IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011
© 2013 SAP AG. All rights reserved. 12
IDC estimates a 310% ROI and a payback period of less than 6
months * IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011
~ Extrapolation of IDC data based on customer printer numbers
How do the numbers stack up?
Number of Printers * Per 100
printers ~
Total IT productivity $28,771
Responding to downtime $15,603
Reduce helpdesk calls $6,234
Moves, add and changes $3,565
All other IT productivity $3,369
Enhanced user productivity $4,353
Lowered annual business
capital $20,744
Total annual savings $53,867
3000
$468,090
$187,020
$106,950
$101,070
$130,590
$622,320
$863,130
$1,616,010
© 2013 SAP AG. All rights reserved. 13
Reduce Costs
• Significantly reduce print servers – run 10,000’s of printers with a single
server
• Consolidate and simplify a global SAP IT infrastructure
• Faster Standardised SAP implementation with decreased costs
• Accurately measure costs in order to reduce consumables consumption
• Improve end user productivity
Why Change?
Simplify IT service
Reduce costs
Improve business
processes
© 2013 SAP AG. All rights reserved. 14
Why Change?
Simplify IT service
Reduce costs
Improve business
processes
Improve business processes
• End-to-end business process monitoring - integration with UC4, Tivoli and
CPS Redwood
• Implement rules-based print cost reduction policies
• Centrally monitor print usage, full audit trail and detailed cost analysis
• Improve customer service through improved reliability and flexibility
© 2013 SAP AG. All rights reserved. 15
Why LRS?
Leading output management software provider
for 30 years
$159 Million revenue. Privately owned. Debt free
Consistently ranked among the top software
companies in the world
Strong partnerships with software and
hardware vendors as well as outsourcing
service providers
Approximately 600 employees globally
© 2013 SAP AG. All rights reserved. 16
Venezuela
Brazil
Uruguay
Argentina
Chile
France
Croatia Russia
South Korea
Japan
Taiwan
Saudi Arabia
Israel
South Africa
Milan, Italy
Madrid, Spain
Cheltenham, England
Munich, Germany
Walldorf, Germany
OTHER U.S. OFFICES: Atlanta Georgia • Bloomington, Illinois • Dallas, Texas • Hartford, Connecticut
• Irvine, California • Overland Park, Kansas • St. Louis, Missouri
LRS Offices Authorized LRS Distributors
Singapore
Sydney, Australia
HEADQUARTERS
Springfield, Illinois
Worldwide Presence
Copyright © 2011 Levi, Ray & Shoup, Inc. All Rights Reserved
© 2013 SAP AG. All rights reserved. 17
Performance
Platform independent
• UNIX, Windows, Linux, mainframe
Highly scalable; manage 1000’s of printers on a
single server - Customer rollouts
• 30,000 printers, 500 SAP systems located
worldwide
30 million pages per month kept 2-8 hours
200,000 print queues
210,000 desktop clients
• 15 remote customer sites, 14,000 defined printers,
400 connected applications
6.2 million jobs - 14.3 million pages per month
1.2 million retained jobs per month - 205 GB
Highly reliable
• No unplanned downtime reported by our customers
© 2013 SAP AG. All rights reserved. 18
Ease of Implementation
Simple to install
Implemented in days to weeks
Extensive use of open standards
• For application integration
• For delivery to all devices and
channels
Integrates with high availability
solutions
• HACMP
• VERITAS
• Microsoft Windows Server clustering
• SUN clustering
• VMware ESX, ESXi, HA, DRS
© 2013 SAP AG. All rights reserved. 19
LRS has been working with SAP for over 10 years. LRS
and SAP have collaborated on a number of join
development projects.
SAP Certified Integrations: BC-XOM 4.0, J2EE-DEP 7.0
LRS direct presence at SAP PartnerPort (Walldorf)
LRS Relationship with SAP
© 2013 SAP AG. All rights reserved. 20
Case Studies
Managed Print Services (MPS)
Printer
Consolidation
Windows 7 Upgrade
Greener IT
Secure Delivery
Re-hosting
Applications
Server Consolidation
Reduce Consumables
Compliance
MIPS Reduction
Electronic
Document Delivery
Cost Monitoring
Document Process
Optimization
Global Support
Cloud
Application Consolidation
New Application Rollout
Improve
IT Service Reduce
Cost of
Service
Improve Customer
Service
Project
Initiatives
© 2013 SAP AG. All rights reserved. 21
Client Requirements
Reduce printing on production and
network printers
Reduce consumables associated with print
Improve readability of online documents
Replace existing software solution
LRS Reduced
Paper usage on average by 90%
Mainframe print charges by 86%
Manual handling and distribution of reports
Additional Benefits
Happy end customers using and viewing
reports online
Electronic form creation removing need for
PSF
Global Mineral Resources and
Mining company
© 2013 SAP AG. All rights reserved. 22
Client Requirements
Support 35 SAP applications, 1200
printers delivery & commissioning
documents
Support 200k labels/day
Reduce time to print from 17 seconds to 5
seconds per document
LRS Reduced
Print time to <5 seconds per document
Number of interruptions or halts in process
Costly overtime for line workers
Administration with automated error
diagnosis and auto-recovery
Additional Benefits
Speed increases enabled 8,000 more
shipments per day
Helped to migrate from legacy IBM to SAP
Global Apparel Retailer
© 2013 SAP AG. All rights reserved. 23
Client Requirements
Assure printing of critical documents for
warehouse and logistics
Deliver print within 5 second time slot
Avoid manual rework and missed SLA’s
Accurate status of document print process
LRS Reduced
Administration overheads with central
control and management
Costs avoiding missed SLA’s and rework
Additional Benefits
Rapid implementation in 5 days
Integration with Zebra manage label
printing
Documents are now batched and
combined including barcodes, coloured
paper and templates
European Pharmaceutical
Manufacturer
© 2013 SAP AG. All rights reserved. 24
Client Requirements
Reduce internal printing (45 million pages)
Eliminate uncollected print
Replace existing viewing and archiving
solution
Run on mainframe and replace incumbent
solution
Create easy search and access for reports
LRS Reduced
Costs of print by €350,000 per year
75% of all paper used
Administration time of physically and
manually handling reports
Additional Benefits
Safeguarded report access for future
Integrated email linking to documents to
reduce data traffic
European Electrical Retailer
© 2013 SAP AG. All rights reserved. 25
Client Requirements
Centralize print services for Windows,
Citrix and SAP applications with secure
delivery
Work as a state-of-the-art green office
Audit and track output statistics
Work with CSC as outsourced solution
LRS Reduced
Number of print servers by 30
IT service administration through
centralized print queues and automated
error handling
Costs for print consumables with
Ricoh/Ringdale FollowMe secure delivery
Additional Benefits
Changed user print behaviour – print less
Secured both personal and batch printing
Deliver printer policy enforcement
UK Public Transport Provider
© 2013 SAP AG. All rights reserved. 26
Client Requirements
Reduce output costs
Harmonize business processes
Enable auditing and tracking of costs
Standardize SAP printing in 59 countries
Work with Accenture as outsourced
solution
LRS Reduced
Administration overhead for printer
definitions and printer queues
Print errors with automatic print resolution
Helpdesk incident times with faster
troubleshooting and fixing
Additional Benefits
Enabled project to be delivered on time
with no cost increase
Avoided hiring 3 FTE’s to support SAP
rollout
Global White Goods Manufacturer
© 2013 SAP AG. All rights reserved. 27
Client Requirements
Reduce number of print servers
Stop costly downtime and shipping delays
Meet SLA’s and avoid penalty payments
Transition from native SAP print facilities
LRS Reduced
Process breakdown by eliminating costly
and failure-prone servers
Print errors with automatic print resolution
Helpdesk incident times with faster
troubleshooting and fixing
Costly SLA penalties to zero
Additional Benefits
Direct feedback on print status without
leaving SAP application
Global Cereal and Foods
Manufacturer
© 2013 SAP AG. All rights reserved. 28
Client Requirements
Manage 14,000 printers
Centrally control 130 SAP-instances
Deliver output for 30,000 end users
Replace a competitive solution
LRS Reduced
Administration to 0.3 FTE
Output infrastructure to a single low end
UNIX server responsible for managing
146,000 documents printed per day or 2
per second
Additional Benefits
Run for years with zero downtime
Replace self written SAP integration
Easy integration of new customers
Global Chemical Manufacturer
© 2013 SAP AG. All rights reserved. 29
Client Requirements
Reduce output costs
Consolidate printing to a single platform
(Windows/Linux/Mac OS)
Manage and control SAP output
Guarantee data security
LRS Reduced
The number of print servers by 10
Administration equivalent to 1 FTE
Hardware by over 200 printers
Business process failures for SAP output
Additional Benefits
A single integrated platform with secure
delivery from Equitrac – Follow Me
Management of all printers including non
MFD devices from multiple vendors
Leading European Media Group
© 2013 SAP AG. All rights reserved. 30
Client Requirements
Reduce MIPS for mainframe
Migrate applications from mainframe to
UNIX
Complete the project within a few months
LRS Reduced
Dependency on outsourced mainframe
which was eventually switched off
Additional Benefits
Replaced existing CICS application for
SAP printing
Delivered project on-time and on budget
Global Financial Services
Provider
© 2013 SAP AG. All rights reserved. 31
Client Requirements
Reduce number of Windows print servers
Reduce management overhead for
printers and drivers
Secure print delivery
Understand and report on print costs
LRS Reduced
Windows print servers from 650 to 4
Administration costs with centralized print
driver management
Additional Benefits
Removed printer and application
dependency by completing transforms
Delivered secure print service
Feed ALL print related data to existing
reporting tool
US Insurance Services Provider
© 2013 SAP AG. All rights reserved. 32
Client Requirements
Reduce infrastructure costs
Manage SAP print delivery
Reduce iSeries global print issues
LRS Reduced
Number of print servers by 150
Need for specialized printers
Complexity of support and helpdesk for
printers
Print consumables including ink and paper
Additional Benefits
Centralized approach future-proofs
scalability of SAP application
Global Outdoor Power
Products Manufacturer
© 2013 SAP AG. All rights reserved. 33
Client Requirements
Support growing SAP base - 50,000 seats
in 64 countries
Prevent print problems rather than fix them
DBCS (Asian) chars, native OTF output
LRS Reduced
Any future needs for additional print
infrastructure
Costly additional hardware needed for
Administration with automated error
diagnosis and auto-recovery
Additional Benefits
Future proofed output growth and needs
Centralized control of print and guaranteed
delivery
Global Food Manufacturer
© 2013 SAP AG. All rights reserved. 34
Client Requirements
Consolidate and eliminate print servers
Centrally control desktop workstations and
printer drivers for SAP
Deliver Windows 7 upgrade
Assured SAP print delivery
LRS Reduced
Number of print servers - 500 to 140
Significantly reduced helpdesk calls-ins
Barcode DIMMs (5,000) to zero
Administration effort by 3 FTE
Additional Benefits
Faster error detection
Can print Unicode on all printers
Kept SLA’s
Watermarks stopped sending tests in error
Global Technology and
Automotive Supplier
© 2013 SAP AG. All rights reserved. 35
Client Requirements
Consolidate 5 instances to single SAP
instance
Support multiple languages, characters and
barcoding
Enable conversions with mixed data stream
Deliver output for 50,000 end users
LRS Reduced
Administration overheads for driver
management
Number of helpdesk calls and reduced the
resolution time
Print consumables with auditing and tracking
Additional Benefits
Provide feedback of the SAP print process
Enable printer and device independence
Deliver solution using UNICODE
Global Transport Solutions
Provider
© 2013 SAP AG. All rights reserved. 36
Questions?
Website:
www.prodea.com.tr
www.lrsoutputmanagement.com
Phone:
+90 2165621023
Email: [email protected]
© 2013 SAP AG. All rights reserved. 37
Attribution Statement
LRS, and VPSX are trademarks of Levi, Ray & Shoup, Inc. in the United States, other countries or both.
SAP, the SAP logo, SAP NetWeaver logo and the SAP partner logo and other SAP products and services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and in several other countries.
Accenture is a trademark of Accenture.
CSC is a registered trademark of Computer Sciences Corporation.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
HP and PCL are registered trademarks of Hewlett-Packard Company.
IBM, AS/400, z/OS, iSeries, HACMP, AFP, Tivoli and CICS are trademarks or registered trademarks of International Business Machines Corporation in the United States,
other countries or both.
Linux is a registered trademark of Linus Torvalds in the U.S. and other countries.
MICRO FOCUS is a registered trademark of Micro Focus (IP) Limited or its subsidiaries in the United Kingdom, United States and other countries.
Windows, Windows Server, Mac OS, Microsoft and MS are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
SAP are registered trademarks of SAP AG in Germany and in several other countries.
Sun is a registered service mark of Sun Microsystems, Inc. in the United States and other countries.
UNIX is a registered trademark of the Open Group.
Veritas is a trademark of Symantec in the USA and/or other countries.
Ringdale is a registered trademarks of Ringdale UK Ltd. in the United States and other countries. FollowMe is a registered trademark of Ringdale UK Limited, registered
as a worldwide trademark, a European trademark, also registered in the United Kingdom, Japan, France, Spain and Germany.
RICOH is a registered trademark of RICOH Corporation.
Citrix is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other
countries.
UNICODE is a registered trademark of Unicode, Inc. in the United States and other countries.
VMware, ESX and ESXi are trademarks or registered trademarks of VMware, Inc. in the United States and other countries.
Equitrac is a registered trademark of Equitrac Corporation.
Novell is a registered trademark of Novell, Inc.
UC4 is a registered trademark of UC4 Software GMBH.
StreamServe is a registered trademark of StreamServe, Inc.
Zebra is a registered trademark of ZIH Corp.