Problems that Business Architects Solve BBC2015 · 1 Problemsthat) Business)Architects)Solve)...
Transcript of Problems that Business Architects Solve BBC2015 · 1 Problemsthat) Business)Architects)Solve)...
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Problems that Business Architects Solve
Joanne Dong, JDStream Management Consul2ng Sandeep Johal, Leonardo Consul2ng
Building Business Capability, Nov. 2-‐6, 2015, Las Vegas
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What will you learn?
Ø The Value Proposi2on of Business Architects
Ø Problems Business Architects Solve
Ø How Business Architects Solve Problems
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How wolves change rivers? In the America’s Yellowstone NaDonal Park
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http://www.filmsforaction.org/watch/how-wolves-change-rivers/
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What problem is the Yellowstone Problem?
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Endangered
Wolf Species? Elk/Deer Over PopulaDon?
Ecosystem? Biodiversity?
Riverbank Erosion?
VegetaDon DegeneraDon?
All of Them?
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Types of problems by nature
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Inherent Problems
Emergent Problems
Tumor
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Types of problems by consequence & impact
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One-‐off Problems
First-‐Order Problems
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Problem solving vs. Problem dissolving
Solve (Fix) Inherent, First-‐order, One-‐off
Problems
Dissolve (Eliminate) Emergent, Higher-‐order, Systemic
Problems
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We fail more oNen not because we fail to solve the problems we face but because we fail to face the right problems!
Russell L. Ackoff (1919 – 2009)
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Why we fail to improve?
American organizational export, and Professor Emeritus of Management Science at the Wharton School, University of Pennsylvania
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Why we fail to face the right problems? Industrial revoluDon and specializaDon of work
We focus on inherent, first-‐order, one-‐off problems!
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Value proposiDon of business architects
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Discover Define Dissolve
Emergent, Higher-‐order, Systemic Problems (“mess”)
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Discover problems (“mess”) Focus on the “whole” -‐ the interacDons of the parts
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The whole is greater than the sum of its parts!
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Discover problems (“mess”) Pay a[enDon to “boiling frogs”
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Complacency, Denial, Ignorance, InacDon!
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Define problems (“mess”) Formulate the “mess” – Free of soluDons!
Process Redesign Cloud X
Strategy X
Performance X
Six Sigma X
Re-org X
Resource X
Data X
When all you have is a hammer, everything looks like a nail!
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Define problems (“mess”) Formulate the “mess” -‐ Tell the success story
Shaping of the quesDon is part of the answer!
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Dissolve problems (“mess”) Redesign through idealizaDon
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Eliminate today’s problems & prevent tomorrow’s crisis
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Dissolve problems (“mess”) Simplify complexity
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Based on “Complexity Theory” by Nicolas Perony, TED x Zurich 2013 http://www.ted.com/talks/nicolas_perony_puppies_now_that_i_ve_got_your_attention_complexity_theory
Complex Complicated
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Dissolve problems (“mess”) Simplicity à complexity à resilience
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Simple Rules à Complex Behaviour à Resilience
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Recap: what/how business architects solve problems?
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Discover Define Dissolve
Emergent, Higher-‐order, Systemic Problems (“mess”)
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Summary
Ø What is the Value Proposi2on of Business Architects?
Ø What Kind of Problems Business Architects Solve?
Ø How Business Architects Solve Problems?
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Thank you!
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Contact Details
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Joanne Dong Managing Consultant Business Architecture & Process Transforma2on JDStream Management Consul2ng Toronto, ON, Canada [email protected] www.jdstream.ca
Sandeep Johal Consul2ng Principle Leonardo Consul2ng 200 Business District, Suite 207 Armonk, NY, U.S.A s.johal@leonardo-‐consul2ng.com www.leonardo-‐consul2ng.com
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© Copyright, JDStream Management Consulting 2015
All rights reserved.
The contents of this document are subject to copyright. No part of it may be reproduced in any way, by electronic means or otherwise
without the written permission of JDStream Management Consulting.
www.jdstream.ca