PRINCIPA - tci-sa.co.za · PRINCIPA DECISION TECHNOLOGY IN COLLECTIONS AND THE HUMAN MACHINE...

PRINCIPA DECISION TECHNOLOGY IN COLLECTIONS AND THE HUMAN MACHINE INTERFACE

Jaco Rossouw Chief Executive Officer

PRINCIPA WHAT I THINK ABOUT WHEN I THINK ABOUT COLLECTIONS



Google’s image recognition API: pretty good…


We are a leading South African data

analytics product and consulting

company, and a member of the

Transaction Capital group of

companies.

Who are we


How we do it

We convert data to wisdom so our customers can work wonders.


• 3 stories

• What to do with all the data?

• Why Decision tech and why now?

• Human tech

• Mind the Gap

• Circling back

Agenda

What to do with all the data?

From data to wisdom… executed


Data to Knowledge Continuum


Data

Facts with no context


Information

Add context to the data Facts become meaningful


Knowledge

Identify a pattern or trend


Wisdom

The application of knowledge


Execution


• Knowing • Doing • Tracking

Why Decision Technology and why now?


A changed paradigm

Influenced by data… • Moving data • Systems driven • Capability silo’s

Defined by data… • Navigating data • Data driven • Integrated approach

Data analytics

Strategy

Software


4 types of Data Analytics

Prescriptive

Predictive

Diagnostic

Descriptive

Value

Complexity

What is the data telling you?

Prescriptive: What do I need to do?

• Recommended actions and strategies based on champion / challenger testing strategy outcomes

• Applying advanced analytical techniques to make specific recommendations

Predictive: What’s likely to happen?

• Business strategies have remained fairly consistent over time • Historical patterns being used to predict specific outcomes

using algorithms • Decisions are automated using algorithms and technology

Descriptive: What’s happening in my business?

• Comprehensive, accurate and live data • Effective visualisation

Diagnostic: Why is it happening?

• Ability to drill down to the root-cause • Ability to isolate all confounding information


Collections Industry trajectory

Past

Cradle-to-grave

Manual Processes

Large Contact Centres

Dashboards

Manual Dialling & Letter Capability

Present

Analytics

Data Driven Strategies

Automated Processes

Live MI Dashboards

Automated Diallers and communication

(sms, email)

Future

Predictive Analytics

Customer Service Enhancements

Agent Satisfaction

Pro-Active Compliance

Self-Service

Quality Control


Why Decision technology / Business Rules Management?


Common Decision metaphors

Aggregation

Calculations

Scorecards

Matrices

Clusters Tables

Rule flow Decision Trees


• Scoring – propensity to pay or roll, payment projection

• Segmentation and specific action sets per scenario

• Right time to call

• Recommended PTP amount

• Settlement optimisation with recommended settlement amount

• Valuation

• Placement optimisation

• Agent matching

• Sentiment analysis, automated QC

• Yield prediction

Opportunities in Collections and Recoveries

Human technology


In 2016, Google’s AlphaGo program beat Lee Sodol in Go (10761 possible games)

Google vs. Lee


DeepMind used 1920 CPUs + 280 GPUs (1MW)

A fair match?

Lee used a 20W well-trained muscle


Fast facts regarding visual processing

• 13 milliseconds for your brain to process a single image • Spatial vision, context, rapid perception, emotion, attention,

memory and neural mechanisms all contribute to our incredible ‘scene vision’

• Your brain processes images thousands of times faster than it does text

• 90% of the information sent to the brain is visual


Visual processing super machine

Your most powerful deep learning asset…


Mind the GAP and some other stories


• Machine and agent

• Agent and customer

• Customer and machine

Mind the Gap between…

Conclusion


• Explore the possibilities within your data

• Deploy using appropriate decision tech

• Think augmented intelligence and maximise the value of your most powerful asset

THANK YOU! Questions?



Visit www.principa.co.za before the matches to view our predictions, where we’ll also be tracking against final match scores.

PRINCIPA - tci-sa.co.za · PRINCIPA DECISION TECHNOLOGY IN COLLECTIONS AND THE HUMAN MACHINE...

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