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e overnmen n s on a es

racticesand

lessons

learned

,

eGovernance Academy,ESTONIA

www.ega.ee

arvo.ott@ega.ee

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G VERNMENT?

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a ance e- overnance

Combination of electronic services and participatory services

e- GOVERNMENTTransaction of user-oriented

e-PARTICIPATIONDi itall conve ed information

services offered by governmentthat are based on information andcommunication technologies.

(transparency) and the politicalinfluence (participation) exerted bycitizens and business on the opinion-formin rocesses of ublic state

and non-state institutions

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eGovernment example:Parentalbenefit besteGovservicein2004(interoperabilityof5

informationsystemsfrom5governmentinstitutions)

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eParticipation example:

--

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Questions

ITpolicyasthedrivingforceforchange?

Centralizedvers.decentralized?Coordinationvers.directmanagement?

Implementationofstrategies

Organization Coordinationtools:

Regulations

Bud et lannin

Humanresourceplanning

softmethods training,discussion,awarenessbuildingetc.

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DrivingforcesofeGov

o Stableandfunctioningorganizationalsetupfor

.

o Leadershipand

political

will.

o Fixedinfopoliticalprinciples.

o PPP,goodtelecominfrastructureandhighlevelof

eBankingo Supportinglegalandfiscalframeworks.

o InteroperableICTarchitecture.

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Example:Fixed infopoliticalprinciples

Citizen(customer)orientation

Efficientandtransparentpublicsector.eParticipation.

Measuresagainstdigitaldivide(IDcardsexample)

e c.

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Legalframework

DatabasesAct(1997/2006)

PublicInformationAct (2001/2007)

DigitalSignaturesAct(2000)

c on n e ec ua roper y app ca ea so ors a edatabases)

Princi lesofEstonianInformationPolic 1998 2004

ActionPlanofEstonianInformationPolicy (eEstonia)(1998,1999,2000,2001,2002,2003,2004,2005,2006)

PersonalDataProtectionAct(1996)

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Issuing authority:Estonian Citizenship andMi ration Board

Service contractor:TRB Switzerland

Start of issue: January 1, 2002

Conformance with:

oc. par Inside 16 Kb RSA crypto chip are :2 private keys; authentication certificate;digital signature certificate;personal data file

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car as ey

e-police -

e-school e-e ec ons

...

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Topmanagementlevel somemistakesand

m sun erstan ngs

eGovernmentisthetopicforITguys

ThisisaboutInternetandperhapsSWdevelopmenttomakecomputerprograms

Ihavenothingtodowithit everythingis

describedin

legislation

WehavelowInternetpenetration,wehavetowait

ICTpolicyisapproved,noweverythingOK

eGovernmentistheprojectwhichwillbecompletedbyforexample 1January2012

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