Pradeep Kumar Sharma Global Product Support Specialist Email: pradeep4040@gmail.comWork Ex – 4+ Years Mobile: +91-997-177-7321

A versatile and competent Telecommunication professional with expertise in VoIP Communications, Computer Networks and Telecomm Swit; Possess 4.8 years of experience; Seeking a challenging and technical assignment.

Career Profile

Strong technical skills in VOIP, Networking, Linux and Telecommunication. Good experience of VoIP Industry’s standard protocols SIP and RTP. Strong knowledge of mostly used Codec’s (G.711, G.729, G.723, etc) in VoIP communication in

present market. Expertise in Technical Consulting, Installation, Testing, Maintenance, Troubleshooting, Repair and Integration of Session Border Controller (SBC) and Real Time Session Manager (RSM) Hardware commissioning Ability to adapt well and perform in new competitive environment. Can work well in both team environment and individual assignments. A motivated and diligent team player utilizing excellent communication, interpersonal skills with

strong analytical mind-set to learn quickly, to analyze the situation, identify requirements and provide solutions.

Technical Skill Set Operating Systems: Windows XP/7, Linux-Suse/Gblinux/Fedora Database: Postgresql-8.1,8.3,8.4 / Mysql-5.5,5.6

Professional Experience

GlobalLogic India Pvt. Ltd.

Profile: Level 3 Product support for Genband S3 series products (SBC/RSM/S9), November 2010 – Till date

Responsibilities:

Working on SBC (Session Border Controller) and RSM (Real time session manager) product line by Genband (formerly known as Nextone).

Working on call scenarios which involves SIP, RTP,H323,RTCP Working on call scenarios which involves codec G711a, G711u, G729 etc Working on CDR analysis as well to identify the details of call and reason of failure Working as solution expert for deploying customer’s network Support for Linux systems, VOIP signalling, Networking and interconnection issue. Working as account lead to work closely with selected customers. Performing up gradations, Troubleshooting and maintenance of customer’s Systems/Networks. Creating shell scripts for making work easier and automated. Performing customer’s test cases in local lab i.e. manual testing of different scenarios including

negative testing and scenario bases testing.

Taking Knowledge sharing sessions with other team members. Handling case escalations from the team. Reporting problem or fault to manager acting as bridge between manager and team. Routing using CP/CR/Trunk group / Emergency number-Notruf/3xx Provide inputs to enhance our product and implement new features into it. Implemented RMM on our lab servers in order to provide access through KVM or Monitor/

power cycle servers remotely.( RMM2/RMM4/RMM-Lite ) Taking feedback / escalations from customer on weekly / Bi weekly conf calls.

Product Description:

Session Border Controller (SBC) :- It is a device used in Voice over Internet Protocol (VoIP) networks to exert control over the signaling and usually also the media streams involved in setting up,conducting, and tearing down telephone calls or other interactive media communications.It usually sit between two service provider networks in a peering environment, or between an access network and a backbone network to provide service to residential and/or enterprise customers.

Acts as Enterprise SBC, Access SBC, Interconnect SBC, IPX Proxy, B2BUA, Outbound Proxy, Mirror Proxy, H.323 gatekeeper.Digit Matching/ Manipulation; Called Number Translation;Calling Number Translation/Randomizations; Call Blocking; Call Loop Detection and Prevention.Topology hiding with signaling and media NAT traversal, Rogue RTP Detection, Denial of Service(DoS/ DDoS) protection.IPV4, IPV6, IPV4/IPV6 ,SIP over UDP/ TCP/ TLS/ SCTP interworking.

Real-time Session Manager (RSM) :- It is a dynamic providing centralized QOS/SLA management and traffic engineering to Voip and IMS networks.It collects and analyses call details record (CDR)information from edge devices ,logs and alarms, then updates network policies established by yourbusiness and engineering team.It can stream to third-party reporting and billing systems.

Achievements/Awards:

Got Award in Paper Presentation Contest ( Tekesis ) on "Operating System" by Aligarh Muslim University 2007-08.

Got appreciation certificate for valuable contribution in "Tech Colosseum-2009" -Abacus society GLAITM Mathura.

Got "BU Star Award " for best performance in month of March 2011. Got Individual Excellence Award for outstanding performance and lasting contribution in Aug

2012. Got Best Performance Award for July-Dec 2012. Got Best performance Award for Apr-Jun 2014.

Educational Qualifications

Degree/Year Board/ University Year Of Passing %MarksMCA G.L.A.I.T.M, Mathura(UPTU) 2010 70.89B.Sc D.B.R.A.U University AGRA 2007 61.56XIIth C.B.S.E board 2004 66.67Xth C.B.S.E board 2002 62.8

Personal Information

Date Of Birth : 1st July 1987 Gender : Male Father’s Name : Shri. Bhagwan Swaroop SHARMA Address : H/No. 8/37 Zamirabad, Masoodabad Aligarh-202001(U.P) Contact Number : 9971777321 , 9654853252 E-mail : pradeep4040@gmail.com Language Proficiency : English, Hindi Marital Status : Married