PHILIA PAK | Portfolio

7/29/2019 PHILIA PAK | Portfolio

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PHILIA

PAK

PORTFOLIO

2013


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OUR FIRST NEWSLETTER!

Hello Experea family! We are so excited

to launch our first official newsletter.

This will be another way for us to inform

you on company news, product updates

and much more.

MEDICARE & AUTO SHIPMENTS

As you might have noticed, there has

been a few changes on how Experea

will be handling orders from now on. We

appreciate your patience as we improve

our workflow, for your ultimate benefit.

We always want to hear your opinion

and what you have to say. If you have

any questions or concerns, please call us

(866) 397-3732 or email

[email protected]

BLOG POSTS!

Want to be featured in our blog?

Have a story you want to share with

the Experea Community? Tell us!

IN THIS ISSUE:

Understanding

Medicare

Guidelines

Customized

customer service

FAQS Share your

story!

WE ARE MORE THAN JUST A COMPANY

WE ARE A COMMUNITY.

ExpereaCOMPASSIONATE

SERVICE

& QUALITY

PRODUCTS

Experea Healthcare has taken the extra step to

ensure every customer is taken care of. Effective

immediately, you will have your own customer

service representative who will work directly with

you for all orders and inquiries.

THATS THE EXPEREA DIFFERENCE

>> CONT. PAGE

IS001 SPRING EDITIONNEWSLETTER

>> CONT. PAGE

1 2 R A N C H O C I R C L E | L A K E F O R E S T | C A L I F O R N I A | 9 2 6 3 0 | 8 6 6 . 3 9 7 . 3 7 3 2

NEWSLETTER: This newsletter is meant for Expereas current client base as a source of valuable medical

supply and insurance information. *Please note, this is NOT the ofcial version. Newsletter is a current wor

in progress. Software used: Adobe InDesign


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As part of the conversation, we welcome post submissions, and relevant

links from our readers.

MEDICARE

GUIDELINES& AUTOMATIC

SHIPMENTS

share your story

If you are insured through Medicare,

then you have probably already

noticed the changes to your usual

order process with Experea.

In accordance with Medicare

guidelines, we are absolutely

required to receive authorization

(verbal or written) from the

customer, before every monthly

shipment is sent out. Due to this

new regulation, we are no longerable to offer automatic shipments

because without proper approval

we cannot ship the supplies. Our

customer service representatives

will call to acquire approval, so

please be aware of this change and

expect a call from Experea at least

every month.

We understand how this new

protocol may be a hassle foryou, but hope you will find our

expert team of customer service

representative helpful in this new

process.

>> CONT. FROM PAGE ONE

Visit www.expereahealthcare.com and click BLOG

to submit your information.

OR simply email, [email protected]

And view our latest posts andtell us what Y O U think!

J

FREQUENTLYASKED QUESTIONS:

WHAT ARE YOUR HOURS OF OPERATION?

Our staff is ready to assist you Monday through Friday, 8am - 5pm PST.

IF I NEED SUPPLIES IMMEDIATELY, WHEN SHOULD I PLACE MY ORDER?

To guarantee supplies are shipped the same day, please place your order

before 12pm (noon) PST.

DO I NEED A DOCTORS PRESCRIPTION?

Yes! We need an updated prescription on file to order the appropriate supplies.

HOW DO I KNOW IF MY INSURANCE WILL COVER MY SUPPLIES?

Most insurance companies will cover authorized services if deemed medically

necessary. Experea Healthcares representative can help you determine this,

and will be happy to contact your insurance company directly.

1 2 R A N C H O C I R C L E | L A K E F O R E S T | C A L I F O R N I A | 9 2 6 3 0 | 8 6 6 . 3 9 7 . 3 7 3 2

NEWSLETTER: This newsletter is meant for Expereas current client base as a source of valuable medical

supply and insurance information. *Please note, this is NOT the ofcial version. Newsletter is a current wor

in progress. Software used: Adobe InDesign


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BROCHURE RE-DESIGN: Redesigned existing brochure for a more simple and concise rack-card.

Software used: Adobe InDesign

THE EXPEREA DIFFERENCE

Experea Healthcare is a different kind of company. Our caring

approach has not only made daily medical challenges easier

on our customers but it has also made us one of the largest

providers of medical equipment and supplies in the country.

DEAN MACCABE

(866) 397-3732

CALL TOLL-FREE

Mon-Fr i 8am-5pm PST

yoururological

supply

specialist

ONLINE CATALOGwww.expereahealthcare.com

now avai lab le:

Gold Medal Paralympian& Experea Employee

AT EXPEREA, WE...

coordinate with your physician

and insurance provider.

handle the paperwork needed for

billing your insurance.

provide a medical supply catalog

with a variety of products.

guarantee timely delivery andsuperior customer service.

O

O

O

O

HOW TO ORDER

Ordering from Experea Healthcare is easy, just call

one of our trained Urological Customer Service

Representatives for assistance.

q

UROLOGICAL BRANDS

12 Rancho Circle

Lake Forest, CA 92630

ph: (866) 397-3732

fx: (866) 397-3731

INSURANCE COVERAGE

We understand that payment is only part of the picture and

we want to ensure that you get the most appropriate product

for your need. This includes coordinating your products with

both your doctor as well as your third party payor. We do the

work so you can focus on your care.

we acceptmedicare

&mostinsurances

Not only do we provide a wide selection of products ataffordable costs, but more than that, we care about helping

you nd the right products for your needs.

(866) 397-3732

Intermittent Catheters Coude Catheters

Closed System Catheters

Hydrophilic Catheters

External Catheters

Urological Accessories

Irrigations System

Leg Bags

... AND MUCH MORE

We carry the following urological brands, and more!

backfront


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WEBSITE RE-DESIGN: Assisted with development of new website design for Enhanced Living Design.

(Wrote all original content and uploaded/edited photos.) Software used: Wordpress


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SOCIAL MEDIA RE-DESIGN: Added customized banner and applications to company Facebook page.

Softwares used: Adobe InDesign, heyo and pagemodo.


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SEARCH ENGINE OPTIMIZATION: To market the new product launch of Cure Twist Catheter, I utilized search engineoptimization strategies to gain favorable ranking on Google search queries. Not only did we achieve rst page ranking, bwe also were able to maximize visibility through multiple links (product page, blog post, press release and PPC Ad).


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CO-MARKETING: To help increase foot trafc at Experea Healthcares booth at the tradeshow, I coordinated a

partnership with ZICO coconut water. They donated over 300 bottles for our booth to give away.


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PUBLIC RELATIONS: Since Experea Healthcare is headquartered in Orange County, it seemed only approprto market ourselves to the local community. After I reached out to the editor at OC METRO and pitched our

story, Expereas CEO, Donald Woods, was featured in the February 2012 issue.


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PUBLIC RELATIONS / JOURNALISM: Instead of over spending on print advertising, I pitched to major industmagazines to have a feature written about one of our employees. This story was published in January 2012 i

Sports N Spokes magazine. (All content is originaly written and edited by Philia Pak)

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