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Transcript of Peter Hoef Kens
8/16/2019 Peter Hoef Kens
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Slide 1/19, PTE 2008, 17.04.2008 | Peter Hoefkens
Streamlining your Baggage Handling Process
Peter Hoefkens
Business Development Baggage Handling
Vanderlande Industries17 April 2008
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CONTENT
• Need for Change
• Solutions
• Practical Experiences
• Conclusions
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Goal : Overcome Industry Challenges
1. Substantial increase number of bags handled per operator
2. Improving ergonomics
3. Improving performance and service level
Need for Change Solutions Practical Experiences Conclusions
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Background - Necessity
1. Substantial increase number of bags handled per operator
Scarcity of spaceShortage of right people (like in Western Europe)
Efficiency, cost savings
2. Improving ergonomics
Less drop outs by injuries
Less injury related costs
3. Improving performance and service level
Mishandled bag rate (IRRATE) too high. Especially Transfer
Demand for better tracking & tracing (e.g. security, A380 arrival)
Less non-performance related costs
Need for Change Solutions Practical Experiences Conclusions
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Generic Solutions – Holistic View
• Use operators more efficiently with better working condit ions
• Apply process and system innovations where profitable
Need for Change Solutions Practical Experiences Conclusions
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Pre-requisites for successful innovations
• Business Case clear
• Technology ready
• Users ready : Air line, Airport & Handlers working together
Need for Change Solutions Practical Experiences Conclusions
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Some examples of industry efforts
A. Mechanised (un)loading of carts and containers
B. Handling baggage according priority
C. RFID applications to improve tracking & tracing
Need for Change Solutions Practical Experiences Conclusions
Holistic view of overall BH process should be leading
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A: Mechanised (un)loading example AMS
• Robotized loading trials as part of 70MB Program
1. Reduction of handling costs2. Improve employee working conditions
3. Improve process quality
• Six integrated Robots will handle 50% of baggage
volume new South terminal
• Mechanized unloading of carts/containersprototyped
Need for Change Solutions Practical Experiences Conclusions
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A: Results Robotized Loading at AMS
Method
1. Store individual bags in crane/racking2. Plan batches and pull baggage on request
3. Load by robots into carts/ULDs
• Tireless continuous loading. From push to pull !
• Operators for supervision and exception handling
• Operation tested in existing BHS by AAS/KLM
Need for Change Solutions Practical Experiences Conclusions
BAGSTORE
BAGLOAD
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A: Results Robotized Loading at AMS
Facts
• Production / efficiency by peak shaving:- Increased capacity / m2
- Increased capacity / operator
• Filling rates:
- Carts 100%
- ULDs up to 90%
• Ergonomics: Improved working conditions (NIOSH < 2)
Need for Change Solutions Practical Experiences Conclusions
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B: Handling bags according priority
“Priority”
• Time (STD, late check-in, late inbound)
• Passenger Class (Economy, Crew, Business, Premium)
• Appearance/size (OOG, difficult to handle, manual)
Need for Change Solutions Practical Experiences Conclusions
Differentiated product
Differentiated process
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B: Results - Handling bags according priority
• More systems with dedicated handling for time priority bags
- Fast Drop check-in- Dedicated Quick Transfer Units
- High Speed inter-terminal connections
- Exception handling for time-critical baggage
• Routing and sorting bags based on Class, Status e.g. Authorised To Load
• Better use of system capacity by buffering non-priority bagse.g. in Early Bag System
• Less system down-time by preventing difficult bags creating
problemsNeed for Change Solutions Practical Experiences Conclusions
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B: Example Peak shaving by early build
Need for Change Solutions Practical Experiences Conclusions
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C: RFID Applications
• Applications for bags
- Identification- Routing & Sorting
- Reconciliation
- Tracking & Tracing
- Writing security status
• Resulting in:
- Elimination of scanner misreads less risk on delay and inconvenience
- Better tracking and tracing improved Baggage System efficiency- Improved Security and Customer Service
World-Wide implementation of IATA RP 1740c standard by industry
partners i.e. airl ines, airports, handlers and suppliers
Need for Change Solutions Practical Experiences Conclusions
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C: Results RFID trials at AMS
Method
• Additional to barcode reading• No need for curtains through smart tunnel design
• No special changes to existing baggage lines
Facts
• GEN2 tags used for read (no write)• Compact tunnel for easy integration LWH = 1000 x 1259 x 900 mm
• Read-rate target 99.5%
• Line capacity up to 3600 bph
Need for Change Solutions Practical Experiences Conclusions
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Automation vs Operator dependency
Operators remain essential
• Face-to-Face service (certain groups of PAX)• Flexibility at exceptions/emergencies (handling queues)
• Supervising automation
Challenge
• Finding the right operators, role will change
• Creating satisfied passengers
Need for Change Solutions Practical Experiences Conclusions
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Conclusions
1. Integrated innovative Technology and Systems will beessential to handle growth in volumes and peaks
- Efficient
- Reliable
- Predictable
While meeting ergonomic needs of operators
2. Staff will make the difference for the passenger experience.Their role will change from executing to supervising
Need for Change Solutions Practical Experiences Conclusions
Innovations are being pushed by leading companies:
• seeing the holistic view (airl ine-handler-airport process)
• willing to invest, take risks and profit from the spin-off !
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Pre-view of future
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Thanks for your attention !
See you at our booth Hall 8 - Stand 0335