MUHAMMAD OWAIS KHAN Mobile: +92-301-2696701 Tel: +92-21-36992189 Email: owais-khan89@hotmail.com

PROFESSIONAL SUMMARY:

To excel among the Professional. Where I can utilize my skills with strong commitment and dedication, for the progressive growth of the company.

EDUCATION: Bachelor of Commerce, 2013 University of Karachi Intermediate (Engineering), 2010 Board of Intermediate, Karachi

Matriculation (Science), 2007

Board of Secondary Education Karachi

EXPERIENCE:

Karachi Marriott Hotel

(Nov 2013 – Feb 2015) - (Dec 2015 – Present)

Reservations Supervisor

Responsibilities

Process and confirm room reservations by mail, emails, telephone and fax.

Handling group reservations and monitor groups block.

Excellent knowledge of Opera Reservation System PMS.

Reconfirms block blockings, ensures that correct rooming lists are received and checks arrival times, rates and all other information on group blocking.

Manage all enquiries and provide response within required timeframe.

Coordinates with reservations and front office, sales, guest relations, accounts personnel all matters related to booking and guest request.

Processes amendments, cancellations and updates in the system accordingly.

Ensure all incoming calls are answered as per hotel standards and information received by fax is inputted and check constantly the incoming emails.

Ensure that correct rates and packages are attached in reservations.

To spot check reservations made yesterday and check all VIP arrivals

Show complete product knowledge, understand rate structure and apply rate management.

Recheck all reservations and group bookings day before prior to arrival.

Maintain and develop accurate systems of reservation and attain high occupancy with a maximum ADR and highest standard of service to achieve highest guest satisfaction.

Develop potential account to increase market and customer share in all revenue stream.

Tele calls to potential customer for new business and gathering market and customer information.

Handling groups reservations, room inventory management and review availability according to demand.

Resolve guest problems promptly with close interdepartmental coordination and provide best availability service to achieve guest satisfaction.

Analyze of market segments (Month to date – Year to date).

Listening to customer requirements and presenting appropriately to make a sale.

Rooms inventory management.

Maintain effective office administrative procedures within the department.

Review daily pickup trends.

Maintain a lost business and cancellation report.

Fill all types of RFP’s (Request for Proposal).

To effectively utilize the Global Distribution System (GDS) and Central Reservation System (CRS).

Check the no show reservation as well as pending reservation.

COMPUTER SKILLS:

Microsoft Office. Hardware and Networking. Browsing the Internet & Search Engines.

SKILLS & ABILITIES:

Good communication and interpersonal skills.

Leadership, problem solving, decision making, good negotiation and supervisory skills.

Physical stamina for working long hours.

Experience working on team projects.

Be able to work in high pressure situations, both independently and with team.

EXTRA-CURRICULAR ACTIVITIES & AWARDS:

Collect Appreciation Awards. Playing Cricket Travelling Music

PERSONAL INFORMATION: Father Name Muhammad Sajid Khan Date of Birth 22nd October 1989 Marital Status Single Address R-236, Sector 10, North Karachi, Karachi Nationality Pakistani

REFERENCES: Available upon request.