Government of Himachal Pradesh

� Marking of documents

Original Process Sugam Process

� Signing of Documents

Link Officers designated for delivery of services in the

event of officers in-charge being on tour or on short duration leave

Officers for signing final document identified and authorized in keeping with the norms prescribed by the concerned Department

� Sugam Manager – The Nodal Officer

CertificatesCaste CertificateOther Backward Class CertificateDomicile CertificateHandicapped CertificateIncome Certificate

RevenueHimris-Property RegistrationNakal Jamabandi

Licenses/ PermitsSaarthi-Driving LicenseVahan-Vehicle RegistrationE-Shastra-Arms License

UtilitiesElectricity Bill PaymentTelephone Bill PaymentReservation of HRTC Tickets

Grievances e-Samadhan

•Birth & Death Certificates are being issued by Municipal

Corporation presently. Once this application is hosted at DIT web

server, it will be available at SUGAM centres.

•AGRISNET Application is being developed for 4 departments viz.

Agriculture, Horticulture, Animal Husbandry and Fisheries where

farmers of the state will be able to get remedies for crop diseases from

experts through remote assistance.

•Property Tax & House Tax may also be taken up through Municipal

Corporation Application

•Sales Tax Collection is being taken up by Excise and Taxation

Department through a Central Government funded project

At Tehsil Level Centres:

Land Records, HIMRIS- Property Registration, E-Praman-Certificates, Birth & Death

Registration, Voter e-Registration, Computer Maintenance, Employment-Job Portal,

Grievance Redressal, Utility Bill Payment (Electricity, Water and Telephone), Online Hotel

Reservation, HRTC - Online Bus Tickets, Police - Online Complaints, Police – Challan

payment & Identity Card, REFNIC File Tracking, High Court – Cause List, Vidhan Sabha –

List of Business, Secretariat Information, TCP Permissions, Retired Employee Helpline,

Government Notifications, Development Schemes, RTI Information, Welfare Pensioners

Detail, National Portal of India, Telephone/ e-Mail Directory, HRTC - Time Table, Tenders

/ Vacancies, AGMARKNET (Mandi Rates), Examination Results, Essential Commodities

Rates and Blood Donors List

At Sub-divisional Level Centres:

All the services available at Tehsil Level Centres & Saarthi- Driving Licenses and Vehicle

Registration

At District Level Centres:

All the services available at Sub-divisional Level Centres & Shastra - Arms Licenses,

Disabilities Card and Senior Citizen Identification Card

� Due to difficult topography of Shimla town citizens face problems in visiting single centre

� Four additional centres being setup in collaboration with MC Shimla

at following locations:

� The Ridge

� Totu

� New Shimla

� Dhalli

� Being rolled out to other Districts

Following additional services will be available at these locations:

�Water Bills

�House/ Property Tax

�Birth & Death Registration

� Manpower:

� Existing Government Employees

� Additional IT Volunteers 2-4 at each level

� One IT Facilitator at District Level

� HIMSWAN Connectivity over LAN

� No recurring charges for connectivity

� User Charges as per Government Orders being charged by District e-Gov Society

Sr. Service Description Quantity Service

Charge

Revenue Department Services

HimBhoomi (Land Records Computerisation)

1. Issue of Nakal of Records of Rights Per Page Rs. 10

2. Issue of Shajra Nasb, Customary Rights, Forestry Rights Per Page Rs. 10

ePraman(Certificate Issuance System)

1. Issue of Any Type Certificate Per Certificate Rs. 10

HimRis (Property Registration Information System)

1. Sale / Conveyance / Gift / Mortgage / with possession /Lease / Exchange of

Property / Govt. Organisation Transaction / Trust / Award / Decree/Re-

Conveyance of Mortgage/ Tatima Registry/Surrender of Lease/Transfer of

Lease/ Instrument of Partition/ Certificate of Sale Deed for amounts less than

Rs 1 Lacs

Per Deed Rs 100

2. Sale Deed between Rs 100001 and 500000 Per Deed Rs 200

3. Sale Deed above Rs 500001 Per Deed Rs 300

4. Mortgage without Possession for amount less than Rs 50000 Per Deed Rs 75

5. Mortgage without Possession for amount between Rs 50001 and 200000. Per Deed Rs 100

6. Mortgage without Possession for amount above 200001. Per Deed Rs 150

7. Instrument of Release Rs 50

8. Instrument of Settlement Rs 60

Sr. Service Description Quantity Service

Charge

Transport Department Services

Saarthi(Driving License)

1. Issue of New Driving License/Conductor License Per License Rs 100

2. Renewal of Driving License/Conductor

License/Issue of NOC

Per License Rs 50

3. Duplicate/Endorsement of License Per License Rs.50

4. Issue /Renewal/Duplicate of LL Per License Rs.20

Vahan(Vehicle Registration)

1. Issue of Registration Certificate Per RC Rs 100

2. Issue of Duplicate RC Per RC Rs 50

3. Variation in RC: Transfer of owner/ HPA

Cancellation, HPA Addition, Alteration of

Vehicle, Change of Address

Per RC Rs. 50

4. Fitness Certificate Rs. 50

Sr. Service Description Quantity Service

Charge

Department Of Social Justice and Empowerment

ePehchan(Disability Identity Card)

1. Issue of Disability Identity Card Per Card Rs 20

2. Renewal of Disability Card Per Card Rs 20

3. Duplicate Disability Card Per Card Rs 20

ePehchan(Senior Citizen Identity Card)

1. Issue of Senior Citizen Identity Card Per Card Rs 20

2. Duplicate Senior Citizen Identity Card Per Card Rs 20

Print out of Web Pages/ Forms (Black and White)

1. Forms Per Page Rs 2

2. Web Page Per Page Rs 3

Sr.

No.

Type of Service Charge to

citizen

Sugam

Charges

Utility provider

to pay

1. BSNL Bills

(Landline, Mobile,

WLL etc.)

0 Rs 5/- Rs. 5/-

2 HPSEB Electricity

Bill payments

0 ♦1% or

maximum

Rs.2.5/- for

domestic

♦Rs.2.5/- for

commercial

♦1% or

maximum

Rs.2.5/- for

domestic

♦Rs.2.5/- for

commercial

3 MC Shimla Water

Bills

Rs.2/- Rs.2/- 0

� Infrastructure

� Branding

� Sugam Guidelines

� User Charges

� District Co-ordinators

� IT Volunteers (4-2-1)

Services available to citizens in an integrated manner

� Less population per centre – Issue of financial viability

� Difficult topography

� Lack of resources

� Lack of alternatives for:� Outsourcing of front-ending the centres

� Provision of network bandwidth

� Rollout across the State down to Tehsil level

� Capacity Building at lower level centres� Manpower

� Hardware and Software

� Checklist of requisite documents

� Additional Services to be added

� Integration with CSC Scheme