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Transcript of Org behavior
POWERFUL COMMUNICATION SKILLS
THAT GETS RESULTS
Janice D. Ramirez
“Who… said what… in what way… to whom…with what
effect?”
Research indicated that “we hear half
of what is said, listen to half of what we hear, understand, believe and
remember only half of that”.
In an eight hour work day; We spend about 4 hours listening; We hear about 2 hours worth; We actually listen to 1 hours worth; We understand 30 minutes of that
hour; We believe only 15 minutes worth;
and We remember just under 8 minutes
worth.
COMMUNICATION BARRIER
Fake Attenti
on
Thought/
Speech Ratio
We can think 4-5
times faster
than the other
person talking.
“Good listeners get out from behind
their desk to where the costumers
are”. -Tom Peters
“In Search of Excellence”
COMPONENTS OF INTERPERSONAL COMMUNICATION
1. Words we Use2. Tone of Voice3. Gestures or Body Language
While the mouth tells one story, gestures and posture may tell a different story.
Words may lie, but actions will always tell the truth.
:WORDS WE USE
:TONE OF VOICE
:BODY LANGUAGEBody language is more honest than words.!
Facial expression
anger fear joy sorrow contempt 轻视 surprise disgust
“Your words are with 7% of your communication, your tone of voice comes out to 38%, and your gestures are equivalent to 55% of your
total communication.”
COMMUNICATION BARRIER
Fake Attenti
on
Thought/
Speech Ratio
Neuro Linguistics Programmi
ng
We can think 4-5 times faster than the other person
talking.
NEURO- stands for your nervous system or non- verbal behavior
LINGUISTICS- stands for your language, you non verbal language in this case
PROGRAMMING- a program you put into place to achieve specific result
NEURO LINGUISTICS PROGRAMMING
NEURO LINGUISTICS PROGRAMMING
developed by John Grinder and Richard Bandler
a system that allows us to “read’ people more sensitively and respond to them more effectively
A technique of looking to BUILD RAPPORT with other people
MIRRORING
-one of several NLP techniques which is the art of copying another person’s behavior to create a relaxed communication situation.
The Mirroring Technique
Steps on Mirroring Technique
1.Match the other person’s voice tone or tempo.
2. Match the other person’s body movements, posture and gestures.
How You Can Use Conversations to
Improve Organizational Effectiveness
No phone calls, no background noise, uninterrupted time, no preoccupation
Open agenda Descriptive versus evaluative discussion
(i.e. non-judgmental disclosure of thoughts and feelings)
Acknowledgment of equal status of participants during the conversation
Problem oriented versus controlling Spontaneous, rather than strategic Empathic versus neutral Active listening (avoidance of too much
internal dialogue
Thank you very much!!!
Janice D. Ramirez
Pansol NHS