Operation Management Practices Of Jetwing Ayurvedic Pavilion

Group No: 02Hospitality, Tourism & Events

Management Degree ProgramUva Wellassa University

Introduction

• Jetwing Ayurveda pavilion one of the most specialized wellness hotels in Sri Lanka

• Ayurveda treatment and total rejuvenation of body, mind and soul is customers to accommodate in at Jetwing Ayurveda Pavilions.

• Customers can treat yourself to an unparalleled range of luxurious treatments based on the ancient Ayurvedic therapy dating back 5000 years.

What Is Operation Management

• Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization.

Scope• Service design• Process selection • Selection and management of technology• Design of work systems • Location planning• Facilities planning• Quality improvement of service • Forecasting • Capacity planning • Scheduling • Managing inventories • Assuring quality • Motivating employee

Service Design

• Conceptualize - Idea generation

Start spa service in ayurvedic pavilion.

- Assessment of customer wantsMost of the tourist interest to get ayurvedic treatment.

- Assessment of demand potentialIncreasing number of tourists arrivals for health purposes in allover

the world.

• Identify service package components

Spa WeekendsSpa weekends involve the visit to a Spa resort over a number of nights – This

package have a hotel service which means guests can sleep overnight in the Spa and make use of the spa facilities and treatments the next morning.

AromatherapyAromatherapy is a type of alternative medicine that makes use of liquids extracted from plants, which are known as essential oils, to improve a persons health or mood. This package does not offer accommodation of any form of overnight stay - less expensive. BalneotherapyBalneotherapy is the treatment of ailments by use of water - and commonly involves massage using moving water such as in Hydrotherapy.

Beauty TreatmentsBeauty Treatments refer to treatments which focus on helping clients to look their best, and covers areas such as hands, feet, face, and body. Some of the most common beauty treatments are Manicures and Pedicures which focus on maintenance of nails, skin, and application of nail polish.

FacialA very popular spa treatment available at Day Spas and Beauty Spas - involves cleansing customer facial pores and freshening customer’s skin. Often followed by a facial massage.

Service Design …(Cont’d)

ScrubA “scrub” is a type of treatment designed to exfoliate and reinvigorate customer body. It involves “scrubbing” the skin to remove dead cells, which in turn encourages the growth of new ones.

Nasyam This is an Ayurvedic procedure in which specially prepared herbal juices,

powders and oils are introduced into the nose.

Yoga Skin care treatment Om Veda Nirvana The journey to bliss begins with a 45 minute Marma point massage

using specific Ayurvedic herbal oils for your constitution.

Service Design …(Cont’d)

Determine Performance Specification

• Customer can choose from an extensive Ayurveda menu which includes our renowned signature Ayurvedic treatments.

• With a strict no frozen food policy, all the ingredients used are freshly sourced. At our vegetable and herb garden, you can pick your own greens and even learn to cook the Ayurvedic way

- Herb & Spice Restaurant - Signature dining

• Deliver best and safety spa service to the customers.

Process selection

• Processes conversion inputs into output Selected process is Job shop, - Customized services

- Operates relatively small scale- Using skilled workers

Selection And Management Of Technology

• Not using high volume of modern technology and give priority to traditional Ayurvedic methods.

• But use modern equipments for the treatments

Design of Work Systems

• Work design involves, job design, work measurement, the establishment of time standards, worker motivation, compensation.

• Job design: skillful workers do their works according to the customer needs and wants. Eg- Ayurvedic doctors, Physiotherapist

- Identify the qualification should have in that employees according to jobEg: Knowledge and experience about ancient ayurvedic

treatments.- Identify where the place the job will act.

Eg: Pool spa employees are doing job near to the pool area.

• Work measurement: - Spa weekends-3hours - Om veda nirvana- 45 minutes

• Worker motivation : staff transportation, food and lodging free of charge.

• Compensation : time based system

Location Planning Just a short drive away from the

international airport it is an ideally located ayurveda resort in Sri Lanka.

The resort town of Negombo is rich in history and culture offering local attractions both near and far from its centre.

High competition among same level ayurvedic spa

Easy to find out skillful employees related to this field.

Good community attitudes about this field in this area.

Quality of life

Location of raw materialsEx: ease of receiving herbal plants,

Facilities Planning• Designed to offer absolute privacy and complete comfort

• Accommodation: jetwing ayurveda pavilions offers wonderfully rustic yet comfy accommodation. Eg: queen pavilions, king pavilions

• The twelve pavilions each have their own private walled in garden with treatment beds.

• Sun beds and a terrace

• Hot/cold showers

• Cable TV, IDD to internet facilities

• For recreation you can enjoy music therapy, yoga or meditation classes,

• Learn about herbs

• Standard Facilities:

Recreational • Ayurveda Nivasa• Swimming pool• Yoga classes• Meditation classes• Mind Counseling• Gym (facilities can be used at a hotel 300

meters away)

Others • Restaurant and Bar• Laundry

Quality Improvement of Service

• Use high quality raw materials , cosmetics and equipment's imported from India• Face scrubs:

Scrub grains: rec. For oily skin kaphagold scrub: rec. For normal to oily skin: pittawalnut scrub: rec. For dry skin: vata

• Gels:Om veda silver Gel

• Body massage oils:Calming massage oil:karporadhi oil:pinda taila:

• PacksOmveda signature beauty bag.

• Plants: acacia, aloe vera, ashoka.• Find skilled and knowledgeable employees to supply quality service.• Do some training programes to develop service quality.

• Using modern equipment to improve quality

Sauna steamer Slimming yoga therapy E- light beauty

Quality Improvement of Service…(Cont’d)

Forecasting

• Not expecting huge demand for spa service.

• According to past experiences it can estimates future tourist arrivals use some forecasts techniques as follows

- Budgeting: judgmental forecasting - Planning capacity: judgmental forecasting

- Inventory: time series forecasts- Personnel: judgmental forecasting- Purchasing: : time series forecasts

Capacity Planning• Now a days Foreign guest have good image about Sri Lankan ayuradic spa

service. most of the tourist travel among Asian countries for health purpose.

• Spa service demand is rapidly increasing.

• Due to the changes in demand Jetwing’s become involved with capacity planning.

• Capacity planning process• Estimate future capacity requirements in Jetwing Ayurveda pavilion

Eg. human resources capacity, machineries, rooms, building• Evaluate existing capacity and facilities, identify gap• Identify alternatives for achieve requirement• Human resources(as a cleaning staff) :recruitment and selection of

employees or hiring out side employeesMachineries: purchasing or hiring

Capacity Planning…(Cont’d)

Conduct financial analysis of every alternative

Human resources: recruitment and selection cost is Rs.100000 hiring out side employees cost is Rs.60000

Machineries : purchasing cost is Rs.500000 hiring cost is Rs.375000

Select one alternative to follow- Human resources: hiring out side employees - Machineries: hiring machineries.

Carry out the selected alternative.

Monitor the result.

Scheduling

HR scheduling

Transport scheduling

Inventory scheduling

Managing inventories

• Carry optimum level of inventory Calculate economic order quantity level in regular manner before

ordering. Eg : - Face Scrubs-Scrub Grains, Gold Scrub

Baby Massage Oil - Calming Massage Oil, Karporadhi Oil, Pinda Taila, Raksha Oil, Body Mask

Medicine plants - Acacia, Ashoka, Aloe Vera, Asparagus Herbal ayurvadic food - Bittergourd, Cucumber, Jackfruit, Nelli,

gotukola (sentella asiatica) Natural flowers - Sunflowers, araliya, roses

• Minimize inventory wasting cost. - Use refrigerates to store fresh plant, flowers. - Store cosmetic items according to there appropriate environment

Managing inventories

• Minimize inventory holding costEg: security cost, electricity cost, maintain cost

• Avoid stock out- Manage proper supply chain jetwing ‘s main supplies are “OmVeda” in Australia, nature secret company sri lanka.

Assuring Quality • Return a good value to the customer more

than he expensed.

• Provide comfortable service to the guest.

• Competence

- conduct employees training programe.

- use specialize employees to do specific

treatment.

Assuring Quality

• Assurance

- provide safety food, treatments to the guest.

- Use high quality inventories to provide spa service.

• Reliability

- Use branded inventories for provide spa service.

- Use high specialize employees for provide spa service.

• Responsiveness

• Safety

Motivating Employee

• Give clear growth parameters Entry-level employees will be more

likely to excel in their positions and stay with the company if they feel they have a chance to move up the ladder

• Offer capacity bonusesProvide consistently high levels of performance, especially during conferences and conventions, by paying a bonus tied to the hotel’s bookings.

• Give the health care and rooms facilities

Groups Members

• K.S.S. Lakmali UWU/HTE/11/0002• Y.A.T.S Yapa UWU/HTE/11/0004• N.D.D Edirisinghe UWU/HTE/11/0012• H.A.G.P Ishara UWU/HTE/11/0017• P.G.S Nayanagith UWU/HTE/11/0020• S. Suja UWU/HTE/11/0026• H.G.P.R. Ariyathilaka UWU/HTE/11/0032• K.A.C.M. Jayawardhana UWU/HTE/11/0036• D.S.P. Amarathunga UWU/HTE/11/0041• Thiruchelwam.N UWU/HTE/11/0048

Thank You…