NRF Protect Workshop. Active Shooter + Workplace Violence: It’s About You, Your Management & Your...

NRF Protect

Workshop

Active Shooter + Workplace Violence: It’s About You, Your Management & Your People

NRF Protect: Workshop1.Top Mistakes Organizations Make in

Creating Their Emergency Plans & How to Correct Them.

2.Great Plans Are a Smart Thing; Training Is Everything!

3.Active Shooter + Workplace Violence: It’s About You, Your Management & Your People

NRF Protect

Active Shooter + WPVYou

Your ManagementYou People

NRF Protect

Active Shooter in Your Workplace

Tactical Planning & Response

Today’s Mission

Make You ReadyTo

Plan & Trainfor

Active ShooterAt

Your Site

Active Shooter

Active Shooter Defined

Individual actively engaged in killing or

attempting to kill people in a confined and populated area

Active Shooter Mission

Kill + Injure As Many

People As Possible

History•1st School Shooting: 1764•CT Lottery: 1998•Columbine: 1999•VA Tech: 2007•Hartford Distributors: 2010•Sandy Hook: 2012•Malls: Pittsburg, NJ, MD 2013-14•US Capitol: 1835, 1954, 1971, 1983, 1998, 2012, 2013

Active Shooter

Sharp Spike

Sharp Spike

•B4 Sandy Hook:

Sharp Spike

•B4 Sandy Hook:

1X/Mo.

Sharp Spike

•B4 Sandy Hook: 1X/Mo.

•Since Sandy Hook:

Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:

1+X/WK

Police at Law Firm

Where Client Killed 2, Wounded 3

St Louis: 4 Dead

U.S. Capitol: Shooter Dead

Hartford Distributors: 9 Dead

NASA Contractor: 2 Dead

FBI Study

•160 Cases•2000-2014•Nationwide

NYPD: Active Shooter Analysis

•202 Cases•Nationwide•All American

Description

Profile?


•Male 96%•Age: 10-64!


•Alone 98%•Plans: Y & N•Familiar: 78%•Emps: Current + Fired


•Deaths: 3.0 Ave•Injured: 3.6 Ave


•Campuses: •Other Workplaces:


•Campuses: 29%•Other Workplaces:


•Campuses: 29%•Other Wrkplaces:

71%


•Weapons: 36% Multiple


•Force: 46%•Suicide: 40%•Arrested: 14%

Active Shooter

•Mindset•Motives

Active Shooter: Mindset

•Usually Targets an Individual•Targets: Can Be Generalized•Kills w/o Qualms•Not Afraid of Capture/Own Death•Shoots Targets of Opportunity While Searching. •Or Targets of Opportunity after Intended Person(s)

Active Shooter: Motives

•58% Unknown•21 % Workplace Retaliation•7% Academic Retaliation•14 % Domestic Disputes

Today’s Mission

Make You ReadyTo

Plan & Trainfor

Active ShooterAt

Your Site

Active Shooter

Your

Response:

Tactical

RunHideFight

AlertRunHideFight

Alert/Run/Hide/Fight•Generalities: Dangerous

•Make Specific to: Your PeopleYour Site

Active Shooter

Your

Response:

Tactical

AlertRunHideFight

Alert•911 First?•Your People First?

FAST Way: Alert ALL

•PA•ENS•2-Way Radios•Email

Redundancy Is a Beautiful Thing

Redundancy Is a Beautiful ThingRedundancy Is a Beautiful Thing

Redundancy Is a Beautiful

Thing

FAST Way: Alert ALL


•No Codes•Plain Language•Keep Comnctg

Call 911

Calling 911

Simple, Right?

Calling 911

Simple, Right?

Wrong!

What’s the 1st Question

Dispatcher Asks?

Calling 911

•Your Address•Your Location•Shooter•# of Your People

•Injuries•# of Perp(s)•Describe Perp(s)

•More…

Calling 911

•Your Report: Critical•This Is Complicated

ALERT

Lockout

Lockout

•Far More Likely than Lockdown•Form of Shelter in Place•Articulated•Training

Active Shooter

Never Pull

Fire Alarm

•Alert•Run•Hide

•Fight

Run

1.Listen to Alerts

2.Determine A.S.’s Position

3.Absent Yourself If Possible

•Alert•Run•Hide•Fight

Active Shooter

Hide =

Lockdown

Lockdown

1. Nearest Room

2. Windowless Best

3. Close Door. Lock. Barricade

4. Arrange Furniture

5. Hide

6. Quiet: Silence Phones

7. DON’T Answer Door

8. ONLY PD

Tactical

•Office•Conference Room•Large Rooms•Open/Cubicles •Halls•Bathroms

Office/Conference Room

1.Take In Others If Possible

2.Lock door

3.Barricade Door

4.Turn Off Lights

5.Cover Windows: Internal, External

6.Silence Phones

Large Room/Open: Cubicles

1.Determine Shooter’s Position

2.Move Away: Exit

3.Exit Building

4.Office: Lockdown

5.If Too Close to Shooter: Fight

Hallway

1.Office/Conf Room

2.Go Away from Shooter

3.Exit Bldg If Possible

4.Hide in Bathroom, Office, Conf Rm

Bathroom

1.Dtrmin Shooter’s Position If Possible

2.Lock Door

3.Stay

•Alert•Run•Hide•Fight

Fight1. Fight: Last Resort

2. Disrupt/Incapacitate

3. Attack: Fast

4. >1 of You: Attack Together

5. Throw Hard Objects/Liquids

6. Yell, Shout, Scream

7. Keep Up Attack

8. Escape

Hostage

•Hostage Incident: Observer•If You’re the Hostage

HostageBarricade

Hostage Incident: Observer

1. Move away: Exit immediate area

2. Warn others as you move

3. Do NOT yell

4. Do NOT pull alarm.

If You’re the Hostage1. Avoid reckless/sudden actions

2. Time is on your side

3. Hostage Taker is as nervous as you

4. Comply with Hostage Takers orders

5. Sit/Submit/Keep eye contact

6. No suggestions

7. Tell Hostage Taker your name

8. PD will work for your release

Barricade1. A.S. Barricades Himself

2. Holds Known/Unknown People

3. Refuses to Surrender

4. Ample Time: PD Plan/Negotiate

5. Can Turn: Active Shooter

AlertRunHideFight

Alert/Run Hide Fight

•Generalities: Dangerous•Make Specific to:

Your PeopleYour Site

What’s

Missing

Here???

Almost All

Shootings:

Over in <

8 Minutes

So, Police

Probably

Can’t Help

Police /Fire /EMTs

are not the 1st responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

Alert/Run Hide Fight

Training

Training

Training

Active Shooter Protocol

•What Police Do 1st•What You Do 1st •What PD + You Do Next

Active Shooter Protocol: Police 1st

1. Go In Directly

2. Want Info

3. Not Priest

Active Shooter Protocol: You 1st

1.Raise Your Hands. Keep Them Raised

2.Meet If Possible

3.Give Info

4.Follow Orders

5.Give Orders to Your People

6.Remain Available for Next Steps

7.Go To Assembly Areas

8.Headcount

Active Shooter Protocol: You 1st

9. Do NOT Pull Fire Alarm

10. Do NOT Carry Bags, Cell Phones, etc.

11. Do NOT Move Wounded

12. Do NOT Stop/Ask Officers

13. Do NOT Move Suddenly, Scream, Point, Yell, Grab

14. Go To Assembly Areas

15. Stay Out of Parking Lots

16. Headcount

Active Shooter Protocol: What’s Next: Police

1. IFF: Identify Friend From Foe

2. Assumes All Are Suspects

3. 2nds Form Teams

4. Establish Perimeter

5. Establish Safety Corridors

6. May Search Everyone

7. May Detain Everyone

8. Order Shelter in Place, Lockouts, Headcounts, etc.

9. Deploy Dogs, Gas, etc.

Active Shooter Protocol: What’s Next: YOU

1. Help PD IFF: Identify Friend From Foe

2. Headcounts

3. Provide Maps, MSDS, Direction, etc.

4. Provide Facilities

Workplace Violence• Biggest Mistake?

•Employees Confront Perpetrator

NRF Protect



Active Shooter

Active ShooterWork

plac

e

Viole

nce

Active Shooter

is

Workplace Violence?

Active Shooter

•Ever Had 1?

Active Shooter

•Ever Had 1?•Will You Ever Have 1?

Iceberg Principle

Active ShooterActive Shooter

DailyWorkplaceViolence

18x More Likely to Have

Violence than a

Fire at Work

DOJ & NFPA

Threats

2 millionWorkplace Violence

AnnuallyDOJ

Facts: WPV

•2 people murdered/

day!

Facts: WPV

• 2 people murdered/day!

•Every hour:

–26 rapes

Facts: WPV

• 2 people murdered/day!• Every hour:

–26 rapes –44 robberies –207 aggravated assaults –938 simple assaults–3,125 threats.

WPV

“Epidemic”

CDC

Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they

won’t become violent• People who threaten violence are just

looking for attention

Insight

WPV is Very

Middle Class

American

One More Myth

Most Dangerous

Myth

Most Dangerous Myth•“We’ve Done Something”

•Policy: “We’re Against WPV”

Most Dangerous Myth

•No Planning•No Procedures•No Training•No Drills•No Exercises

NRF Protect



WPVWorkplace

Violence

WPV

Research

WPV: Many Forms

WPV: Many Forms

1.Violence

2.Intimate Partner Violence

3.Stalking

4.Bullying

Workplace Violence ContinuumWorkplace Violence Continuum

Discourtesy

DisrespectIntimidation

Harassment

RetaliationVerbal Assault Physical

Aggression

Physical Attack

•Discourtesy•Disrespect• Intimidation

•Harassment•Retaliation• Verbal Assault

Intimate Partner

Violence

Intimate Partner Violence

• IPV: Men & Women are Victims• 1/3 Female Homicides/Yr• 5.3MM Incident/Yr• 2MM injuries. 1,300 Deaths• 555M Req Medical Attention• 18.5 MM Mental Health Visits/Yr

Stalking @ Workplace


• 3.4 MM Victims/Yr• 46%: 1 Unwanted Contact/Wk• 11%: Stalked 5+ Yrs• Hi Risk: Divorced or Separated• Women at Greater Risk: Stalking• Men=Women: Harassment• ¼ Report Cyber stalking

Workplace Bullying

Workplace Bullying

• 37% Report WPB: 54MM• Add’l 12% Witness• 72% Bullies: Supervisors. 60%

Male.• Equal: M to M; M to F; F to F;

2/3 Less: F to M; • 57% Targets: Women

Types of Violence

Workplace Bullying

Types of Violence

• Harassment and teasing • Hostility & bullying• Theft• Acts of aggression• Sabotage• Rape & other physical assaults• Homicide/Suicide

WPV•Can Be Prevented•Should Be Prevented

Goals

1. Reduce the risk of WPV

2. Minimize personal & organizational suffering

3. Reduce Org’s/Individual’s Liability

3 Keys to Prevention

•Education•Preparation•Early Intervention

Factors that Contribute:

WPV

Factors that Contribute: WPV• Peer pressure• Need for attention & respect• Feelings of low self-worth• Feelings of chronic injustice• Early childhood abuse/neglect• Bullying: WPV or Campus• Witnessing of violence• Easy access to weapons• Drug & alcohol abuse

Prime Goal:

Avoidance

Prime Goal: Avoidance

•Prevention•Preparation•Education

Prime Goal: Avoidance• Prev/Preparation/Education• The concept of “zero

tolerance”• Understand Warning Signs• Responding to Threats• Counseling & Support

Prevention

Prevention1. Early Recognition & Intervention2. Security & Access Control3. Policies, Protocols & Education4. Modeling Appropriate Behavior 5. Conflict Resolution6. Therapeutic Services: EAP7. Listen…Listen…Listen8. Attending to Warning Signs9. Multiple Points of Identification

Types of Threats

Types of Threats

•Direct•Conditional•Veiled

Types of Threats

•Direct: “I’m gonna kill you”

Types of Threats•Direct

•Conditional: “I’m going to get you.”

Types of Threats• Direct• Conditional

•Veiled: “I know where you live.”

Common Warning

Signs

Common Warning Signs• Hx of violence, threats

or repeated discipline• Difficulty controlling

temper• Substance Abuse• Excessive fascination

with weapons• Paranoid thought

patterns• Major stressors• Frequent unresolved

conflicts• Feeling excluded

• Destructive behaviors• Feels unfairly

wronged• Major mood swings• Few social supports• Isolation• Deteriorating social

situation• Rigid work

environment• Bullying or

victimization• Work trysts & cliques

Demand Reporting

4 S

Demand Reporting

See

Something,

Say

Something

WPVScenarios

Scenarios

A manager (who runs an important department which is

very successful) yells and curses employees on a regular

basis. He recently punched another employee in the arm after that employee insulted him at company social event

Scenarios

Manager reports he believes

another is carrying a knife/gun

Scenarios

You see two staffers angry and pushing each other. Does it matter if they report

to you?

Scenarios

A secretary & executive seem to

be having an intimate

relationship

Scenarios

A guard asks someone to move their vehicle. They object, state their

high rank in the company and call

guard a “jerk”

Scenarios

An email that is sent to 10 people that is critical of the work of one

employee

Scenarios

You have to terminate an employee who is

unpopular, lives alone and has been known to crush soda cans

when angry/provoked

Scenarios

Employee’s behavior changes: bizarre. He

scowls/stares. Fellow emps uncomfortable.

Sups order counseling under threat of termination.

ScenariosEmployee’s behavior changes: bizarre. He

scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of

termination. Post counseling, EAP recommended

anger-mgmt training, then his return to work. Sups uncomfortable.

ScenariosEmployee’s behavior changes: bizarre. He scowls/stares.

Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP

recommended anger-mgmt training, then his return to

work. Sups uncomfortable. Got signed waiver from emp to permit

HR to review his EAP results. Bizarre behavior caused by personal issues outside the

workplace. He returned to work with no further incident.

Female supervisor wonders if profanity is an indicator of

violent behavior. She felt that much of this should be

ignored. But, one employee’s profane

behavior was frightening esp. as he grew more vulgar

and loud.

Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior

was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed

that he started his frightening profanity when he started to

lose an argument. He was using his language to threaten fellow employees to get them

to back down.

These behaviors have no business need; they are

totally inappropriate for the business world. Thus, there is no need to tolerate low-

level aggression or to wonder when is the right

time to intervene.

WPV Policy

WPV Policy• Goal: Safe, Secure Workplace• Everyone is Responsible• Zero Tolerance• No Weapons• No Threatening, Intimidation• Covers Visitors, Contractors

•Reporting Is the Key

Demand Reporting

See

Something,

Say

Something

Biggest Threat?

Denial

WhyPlan &Train?

Dutyof

Care

Required by

Federal Law

OSHA + WPV

OSHA + WPV

OSHA Does NOT Have

Regs on WPV

But…

OSHA Does NOT Have Regs on WPV

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry

except mobile workplaces such as vehicles or vessels”

OSHA

General

Duty

Clause

General Duty Clause

“each employer shall furnish …a place of employment …

free from recognized hazards that are causing or are likely

to cause death or serious physical harm to

employees.”

OSHA

Enforcement

Guidelines

2011

SCOTUS

Only Courts Can Set/Adopt the Standards that

Juries Use to Judge YOU.

Standards

•OSHA•ASIS•NPPA

Standards

•Authoritative•Long-Standing

•Authentic•Detailed•Peer-Reviewed

Responsible

Officer?

Responsible Party?

CEOSCOTUS

CEO: Responsible Party

•Civilly•Personally•Criminally

Responsible Parties

•CEO•Trustees/Directors•Sr. Ops Personnel

Most Important

Planning &Training Issues

Most Important Issues

•Planning


•PlanningCommandControlCommunications

Command:Chain of

Command

ControlYour Team

CommandControl

Communications

If You Can’t Communicate,

You Can’t Respond to

WPV


•PlanningCommandControlCommunications•Training

Why We Plan & Train

Great plans are a smart thing…

Why We Plan & Train

Great plans are a smart thing…

Training is

everything.

Training: The Law

Mandatory• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Experience, Training)

On-Screen Training

•Can Supplement

•Can Never Substitute

Training

Must Include:EmployeesContractors

Police /Fire /EMTs


Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

We Don’t Rise to the Occasion…

We Sink to Our Level of Our Training

Employees

Hate

This

Stuff!

National Research

85%Safety:

MOST Important

Issue at Work

Training

•Trained 24,000 Employees

•98.5% Confident

Promise

Promise

You Will Know What to Do in

Any Emergency

Training Is More Than Training1. Not Just Training

2. Bond Emps into Safety Culture

3. Build Emp Awareness

4. Knock Down Silos

5. Integrate Safety into Their Jobs

6. Instill Sense of Responsibility

7. Increase Emp Ownership: Safety & Security

Summary

Active Shooter: Mindset

•Usually Targets an Individual•Targets: Can Be Generalized•Kills w/o Qualms•Not Afraid of Capture/Own Death•Shoots Targets of Opportunity While Searching. •Or Targets of Opportunity after Intended Person(s)

Active Shooter: Motives

•58% Unknown•21 % Workplace Retaliation•7% Academic Retaliation•14 % Domestic Disputes

AlertRunHideFight

Alert

•Your People 1st•911 Fast

FAST Way: Alert ALL


•No Codes•Plain Language•Keep Comnctg

Calling 911

Simple, Right?

Run

1.Listen to Alerts

2.Determine A.S.’s Position

3.Absent Yourself If Possible

Tactical•Office•Conference Room•Large Rooms•Open/Cubicles •Halls•Bathrooms

Physical Attack

•Discourtesy•Disrespect• Intimidation

•Harassment•Retaliation• Verbal Assault

WPV

“Epidemic”

CDC

Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they

won’t become violent• People who threaten violence are just

looking for attention

Most Dangerous Myth

•No Planning•No Procedures•No Training•No Drills•No Exercises

Workplace Violence ContinuumWorkplace Violence Continuum

Discourtesy

DisrespectIntimidation

Harassment

RetaliationVerbal Assault Physical

Aggression

Intimate Partner

Violence

Workplace Bullying

Common Warning Signs• Hx of violence, threats

or repeated discipline• Difficulty controlling

temper• Substance Abuse• Excessive fascination

with weapons• Paranoid thought

patterns• Major stressors• Frequent unresolved

conflicts• Feeling excluded

• Destructive behaviors• Feels unfairly

wronged• Major mood swings• Few social supports• Isolation• Deteriorating social

situation• Rigid work

environment• Bullying or

victimization• Work trysts & cliques

Demand Reporting

See

Something,

Say

Something

Sharp Spike

Police /Fire /EMTs


Police, Fire, EMTs are not the 1st Responders;

Employees are the 1st

Responders

Dutyof

Care

Required by

Federal Law

YourEmergency

Team

CommandControl

Communications

People Do NOT Rise to the Occasion…

People Do NOT Rise to the Occasion…

They Sink to Their Level of Training!

Training: Mandatory

OSHA

Training: The Law

Mandatory• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Experience, Training)

On-Screen Training

•Can Supplement•Can Never Substitute

National Research

85%Safety:

MOST Important

Issue at Work

Training

•Trained 24,000 Employees

•98.5% Confident

YourCEO?

You +Yours?

Denial

Recommendations

Recommendations1. Abandon Denial

2. Recognize Titanic Threats

3. Alert Your CEO

4. Assess Your Facility

5. Get Compliant

6. All-Hazards Plan

7. Train Everyone

8. Exercise

ActionPlan

Action Plan• Assessment of Your Org’s Current

Emergency Planning + Training• Just Like Your Financial Audits

•3rd Party: Independent

Next Step

WPV TTX:

Your

Workplace

HDWSI

• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel

ActionPlan

Help for

You

Help for YOU

Copy of This

Presentation

10

Commandments

Planning

10 Commandments

Training

[email protected]

Nominate an attendee or speaker

from this session as a PROTECT MVP.#PROTECTMVP

THANK YOU!

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NRF Protect Workshop. Active Shooter + Workplace Violence: It’s About You, Your Management & Your...

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