NPC 2015: Growth Hacking Marketplaces by Amit Somani, Managing Partner, Prime Venture Partners
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Transcript of NPC 2015: Growth Hacking Marketplaces by Amit Somani, Managing Partner, Prime Venture Partners
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Growth Hacking Marketplaces
@amitsomani
Managing Partner
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What is a marketplace?
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• Drama:cally Increase the Customer Experience? – E.g. Uber, JustDial (circa 2010)
• Create new economic value? – HotelTonight, LinkedIn
• Highly Fragmented – Hotels vs. Flights
• Does Technology add material value? – E.g. Matchmaking in a Job Site
First, does your marketplace make sense?
© Amit Somani, 2015
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Marketplaces giving birth to other Marketplaces!
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© Amit Somani, 2015
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© Amit Somani, 2015
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What is Liquidity?
# of Interac:ons
Consumers Producers
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Ok, there are two more metrics
1. Liquidity, Liquidity, Liquidity
2. Matching Efficiency
3. Trust
© Amit Somani, 2015
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So, how do you grow Marketplaces?
• Focus on whatever is more constrained – Demand – Supply
• Seed the marketplace
• Op:mize for Liquidity
• Rinse and Repeat
© Amit Somani, 2015
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Solve the RIGHT challenge for Suppliers
• Supply/Demand Mismatch (e.g. neighborhood salons)
• Presence (e.g. Car Mechanic, Restaurants) • Price Discovery (e.g. Farmers, Home Services) • Differen:ated Service (e.g. Lawyer, Doctor). • Margins (e.g. Hotels, ) • Does not understand Technology (All ☺)
© Amit Somani, 2015
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Examples of Supply Constrained Marketplaces
• “Branded” Budget Accommoda:ons in India (a la OyoRooms)
• Alterna:ve Accommoda:ons, esp. in high end markets (a la AirBNB)
• Teachers for tutoring students • Blue collar workers e.g. House Help, Drivers, On Demand workers, etc.
© Amit Somani, 2015
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1/2: Most marketplaces are DEMAND constrained
• Create value for a “single” customer/user – E.g. LinkedIn profile has value independent of Network
• Build a Killer Customer Experience • Start in a Niche – Hyperlocal, Group, etc. • Time Shie Demand and Supply • Create demand “manually” (organic + paid) • “Hack” demand from an exis:ng source
– E.g. AirBNB from Craigslist
© Amit Somani, 2015
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2/2: Most marketplaces are DEMAND constrained
• Focus on “agrac:ve supply” that is scarce E.g. – A BMW as a taxi-‐cab (Uber) – Ren:ng an SUV (Zoomcar) – Golf lessons from a Top Coach (GolfLAN) – Top Speakers at a Conference (eg. Evan Spiegel@NPC)
• Build “Localized/Niche” Network value – Do a neigborhood first before doing a city or a country – E.g. Qikwell for Docs, Uber in SFO
• Leverage Influencers and PR (e.g. free drop to IPL game)
© Amit Somani, 2015
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P/M fit for a marketplace?
• # of interac:ons on plamorm • Trust metric (e.g. Reviews, Net Promoter Score, etc.)
• Time to liquidity for a new supplier • Referrals kicking in:
– Customers genng more customers – Magic:
• Customers genng Suppliers and Vice Versa
© Amit Somani, 2015
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Summary 1. Op:mize for LIQUIDITY 2. Focus on the constrained part of
Demand or Supply 3. Fake it :ll you make it! 4. Build Trust in the marketplace 5. Enable Referrals/Virality for
Growth © Amit Somani, 2015
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@amitsomani
Managing Partner
Thank you!