Leadership Development for New People Manager Phase 3现代人员管理者领导力的发展与培训

Agenda 议程Day 1第一天

• Review 回顧• Team Development 团队发展• Team Learning 团队学习• Team Facilitation 团队促进流程• Team Thinking 团队思考

Day 2:第二天

• Team Planning团队规划

• Team Meeting 团队会议• Team Conflict 冲突• Team Motivation 团队激励

Review

Review Phase One and Two 回顧What have you done well?你做了什麼呢？What areas you find challenging?哪些領域具有挑战性Advise to others 提醒

Key Efforts

Joy, Fun and Care

1. Team Learning 团队学习

Team Learning 团队学习团队学习

Impacts 影响

• Reality versus Virtual 真實與虛擬

Team Learning: Internet

• Blogs 部落格• About.com• Yahoo answer 雅虎答案• Wikipedia 維基百科• YouKu 優酷網• Google 谷歌• E-Magazine 電子雜誌• E- Conference 電子應用會議

One Point Lesson 单点教学

• Objective 目标• Key Points 要点• Impacts 影响

Team Learning: Books

Ways to read a Book 讀一本書的方法a. Outline 概述b. Browse 瀏覽c. Index 指數d. Chapters –Key sentences 關鍵句子e. Note Writing: Action, question, New ideas 筆記 : 動作，問題，新思路

2. Team Development 团队发展

Members

• Forming : team members are polite to each other but little is achieved成型 : 团队成员彼此客气

• Storming : members start to argue风暴 : 成员开始争论

• Norming : members accept each others differences 正常 : 每个成员接受他人的差异

• Performing : members trust each other更好的绩效 : 成员彼此信任

What can you do?

• Forming (Group A)• 成型• Storming (Group B)• 风暴• Norming (Group C)• 正常• Performing (Group D)• 更好的绩效

2. Team Thinking 团队思考

Group Thinking 群体思维

• Dominating thinking• 主导思想• Disallow new opinions• 不允许新的意见• Personal influence and ratios• 个人的影响力和比例

Discussion of Pros and Cons

Other People Views (OPV) 他人意见

Identify a situation 确定情况Identify the people involved确定参与的人Try to Imagine what they would think and feel试着想象他们的想法和感受

OPV

• You• Supervisor• General Manager• Customers• Competitors• Vendors

• 您经理总经理客户竞争对手供应商

Exploring Issues Together 共同探讨的问题

• Positive and Negative 正反• OPV 他人意见• Solutions 解决方案

• 90pc

APC 可能性• Alternative, Possibilities and Choices• 替代性，可能性和选择• Generate 5 to 6 ideas• 生成 5 到 6 个想法• Match with Criteria• 搭配标准

CAF

• consider all factors 考虑各方面的因素• Generate 5 to 6 ideas 生成 5 到 6 个因素

FIP

First Important Priorities第一个 , 重要的 , 优先事项What is the most important factor?最重要的因素是什么？

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Operacy skills

目的 - 输入 - 选择 - 结论 - 操作

2. Team Facilitation

Facilitator 促进者• Facilitator is the individual responsible for

guiding a team through systematic conversation to accomplish a specific task or a specific goal

• 促进者是负责指导一个团队，通过系统的对话，以完成特定任务或特定的目标

Facilitation 促进对话• Clarify objectives 澄清目标

Ensure full participation 确保充分的参与• Stay on track 控制议程• Stay on time 控制时间• Clarify understanding澄清• Ensure commitments to action 确保行动的

承诺• Recap 总结

Systematic Dialogue

• Post Mortem 回顧• Brainstorming 脑力激荡• Department Planning 组织规划

Post Mortem 回顧

• What areas we have we done well?• 哪些方面我们做得很好了吗？• Where can we improve?• 我们在哪里可以改进？• What do we do next time round?

下一次我们该怎么办？

Brainstorming 脑力激荡

• Everyone contributing ideas• 每个人都贡献想法• No judgment• 暂缓判决• Write it down• 把它写下来• Sharing• 共享

Department Planning 组织规划

• Discover our strengths and successes 了解我们的实力和成功• Dreaming for our future• 梦梦想我们的未来• Design our action plan• 设计我们的行动计划• Determine our destiny by assigning responsibilities

分配职责的，决定我们的命运

Learning Key Points 学习要点