CURRICULUM VITAE

NEHA SINGH

OBJECTIVE:

To join a professionally rewarding company which shall enable me to acquire and

enhance the learned skills, thereby contributing in development of self and the

organization.

SUMMARY OF INDUSTRY EXPOSURE:

Organization : Tesco Hindustan Service Centre Pvt Ltd

Place : Bangalore

Department : Business Services-Price Integrity

Designation : Senior Associate -Technical Support and Process Trainer

Duration : June 24, 2013 to Present

Job Description :

1. Technical training of the new joiners in the team -which deals with the price and

promotion queries for the stores in UK and Ireland and provide the resolution. The

training process consists of 2 months – 1 month of classroom training and 1 month

of On the job training.

During the classroom training the new joiners are trained on the culture and

communication of the client of the company and the different processes the

company deals with also the training includes all the process involved for the team

to be discussed in details.

During the on the job training the trainees are made to take up calls after which a

proper feedback is provided on the parts where they have to improve, we have

regular mock call sessions so that the trainees are aware of the issues which can

come up and so have a proper resolution to that. In addition to this before the

trainees are handed over to the operations team a full report is prepared for each

candidate on their areas of improvement and strengths and also about their

behavior.

2. Providing regular feedbacks by auditing calls to the associate about their

performance and help to complete process training with a minimum average score

of 95%

3. Preparing the score card for the associates and also explaining their areas of

improvement.

4. Update training materials with ongoing process changes and review and

recommend areas of improvement in training materials

5. Has completed successful training of 8 batches till date with 0% attrition.

Achievements:

Has won the star of the Moment award several times for delivering best trained

associates for the team with 0% attrition. Apart from managing the Training for

the team is also part of the operations team..

Past Experience-

Organization : Adi-Macmillan Publishing Solutions

Place : Bangalore

Department : Nature Publishing Group

Designation : Executive Copyeditor

Duration : August 13, 2012 to June 04, 2013

Job Description : Copyediting of articles to be published in forthcoming issues of UK

based scientific journal called Nature Publishing Group

CERTIFICATES:

Attended National Conference on “Bioactive Compounds & Therapeutics”.

Attended National Conference on “Chemistry, Biotechnology &Healthcare-an

interface”

Attended National Conference on “Dissecting the complexities of plant on

biotechnology in the post –genomic era”

ACADEMIC QUALIFICATIONS:

Degree Institution Year Div./Class Marks

M. Sc (Biotechnology)

The Oxford College of Science, Bangalore University

2010 - 2012 Ist 69%

B.Sc (Biotechnology)

Gayathri Vidya Parishad, Andhra University

2007 - 2010 Ist 75.93%

XII Barrackpore Kendriya Vidayalaya,

CBSE

2004 – 2007

Ist 60%

X St. Augustine’s Day School, ICSE

2004 Ist 83.40%

COMPUTER EFFICIENCY:

Applications : MS® Office, ‘C’, ‘Bio perl’, ‘HTML’, Internet.

EXTRA CURRICULAR ACTIVITIES:

An active participation in various events at school & college i.e. Sports, Debates,

Extempore, Elocution, Dramatics, Seminars, etc.

An organizer of various fests, events, concerts & seminars at school as well as at

college level.

Was an active member of Student Council and held various responsible positions.

PERSONAL DETAILS:

Date of Birth : August 06, 1987

Hobbies & Interests : Listening to Music, Watching Movies, Dancing, Reading

Strengths : Sincerity, Dedication, Determination, Capability of taking

responsibilities,

Integrity, Patience

Languages Known : English, Hindi, Bengali (Speak, Read, Write)

Address : #291,1st left ,CK Nagar, Hosa Road, Bangalore-560100

Contact Number : 07676927317

E-Mail Address : samaira567@gmail.com

DECLARATION:

I hereby declare that the above information is true in all respect.

(Neha Singh)Date:

Place: