NCC Oslo Presentation 02.09.15
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Transcript of NCC Oslo Presentation 02.09.15
The world’s best workplaces.
NCC Oslo 2nd September 2015
Tim OldmanPeggie Rothe
Comfortable with change ?
Change happens.
Change happens.
shit/
2010
Measure the impact of workplaceon employees.
49countries
890+workplaces
108,000+
employee responses
108,000+
Activities
Services
Features
What FM services do they use
What physical features do they need
What are employees doing
LmiWorkplace Effectiveness standard.
Lmi
0
LmiPoorly supporting Highly supporting
0
26/ 271* 31-40 41-50 51-60 61-70 71-80 81-90
224
118113
14
“ Leesman database overall – those properties of greater than 100 respondents
0
26/ 27131-40 41-50 51-60 61-70 71-80 81-90
224
+26/ 2710
Excellence in operational effectiveness +0
On 29th May 2014
The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
The design of my workplace enables me to work productively1
1 NCC Survey 2 – May 2014
75%
It’s a place I am proud to bring visitors to1
1 NCC Survey 2 – May 2014
83%
Hosting visitors, clients or customers [10]Larger group meetings or audiences [16]
Planned meetings [03]Informal social interaction [08]
Learning from others [09]Collaborating on focused work [05]Informal, un-planned meetings [04]
Individual routine tasks [14]Using technical / specialist equipment or materials [21]
Audio conferences [07]Individual focused work away from your desk [19]
Individual focused work, desk based [01]Video conferences [15]
Relaxing / taking a break [18]Business confidential discussions [06]
Collaborating on creative work [17]Private conversations [11]
Telephone conversations [02]Thinking / creative thinking [13]
Reading [12]Spreading out paper or materials [20]
0 20 40 60 80 100 120 140Not Supported At All (-3) Very Under Supported (-2) Under Supported (-1) Supported (1) Well Supported (2) Very Well Supported (3)
Which activities are important to you in your work and how well are they supported? Lmi 81.7
Individual routine tasksLearning from others
Telephone conversationsIndividual focused work, desk based
Informal social interactionIndividual focused work away from your desk
Spreading out paper or materialsUsing technical / specialist equipment or mate-rials Reading
Collaborating on creative workCollaborating on focused work
Thinking / creative thinkingPlanned meetings
Informal, un-planned meetingsRelaxing / taking a break
Audio conferencesBusiness confidential discussions
Private conversationsLarger group meetings or audiences
Hosting visitors, clients or customersVideo conferences
0 10 20 30 40 50 60 70
Which activities are important to you in your work and how well are they supported? Lmi 32.9
The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
54%
The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
29%does not!
!!!/
The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
17%
Hmm.. not sure
17%
Fit for purposeEffective
Functional
Sustainable
World Green Building Council
www.wgbc.org
Measuring employer employee
relationship
Measuring design quality of building
envelope
Employee engagement
surveys
BREEAMLEED, Probe
etcLeesman Index
What does an outstanding workplace look like?
Client Sector Respondents Leesman Lmi
A Corporate Real Estate 127 80.2
B Internet 125 79.7
C Biotechnology 141 76.3
D Real Estate 336 75.3
B Internet 140 75.2
B Internet 256 75.1
E Construction 104 74.4
F Health, Wellness & Fitness 242 74.4
G Banking 154 73.6
H Insurance 453 73.0
I Publishing 121 72.6
J Computer Software 142 72.2
K Architecture & Planning 115 72.2
L Computer Software 180 71.5
M Infrastructure 1342 71.4
Client Sector Respondents Leesman Lmi Productivity agreement
A Corporate Real Estate 127 80.2 78%
B Internet 125 79.7 83%
C Biotechnology 141 76.3 76%
D Real Estate 336 75.3 88%
B Internet 140 75.2 74%
B Internet 256 75.1 78%
E Construction 104 74.4 75%
F Health, Wellness & Fitness 242 74.4 76%
G Banking 154 73.6 69%
H Insurance 453 73.0 72%
I Publishing 121 72.6 61%
J Computer Software 142 72.2 75%
K Architecture & Planning 115 72.2 76%
L Computer Software 180 71.5 67%
M Infrastructure 1342 71.4 64%
Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement
A Corporate Real Estate 127 80.2 78% 97%
B Internet 125 79.7 83% 93%
C Biotechnology 141 76.3 76% 80%
D Real Estate 336 75.3 88% 97%
B Internet 140 75.2 74% 86%
B Internet 256 75.1 78% 86%
E Construction 104 74.4 75% 83%
F Health, Wellness & Fitness 242 74.4 76% 91%
G Banking 154 73.6 69% 68%
H Insurance 453 73.0 72% 89%
I Publishing 121 72.6 61% 92%
J Computer Software 142 72.2 75% 70%
K Architecture & Planning 115 72.2 76% 87%
L Computer Software 180 71.5 67% 93%
M Infrastructure 1342 71.4 64% 87%
74%
86%
Client Sector Respondents Leesman Lmi
N Automotive 382 50.5
O Hospital & Healthcare 104 50.4
P Automotive 2993 50.0
D Real Estate 250 49.6
M Infrastructure 128 49.0
N Automotive 112 48.9
Q Information Technology Services 244 48.7
M Infrastructure 212 48.1
N Automotive 116 47.8
R Commercial Real Estate 198 47.7
N Automotive 496 47.6
M Infrastructure 196 47.2
S Food and Beverages 190 46.7
N Automotive 360 45.7
T Retail 784 45.5
Client Sector Respondents Leesman Lmi Productivity agreement
N Automotive 382 50.5 48%
O Hospital & Healthcare 104 50.4 39%
P Automotive 2993 50.0 36%
D Real Estate 250 49.6 42%
M Infrastructure 128 49.0 33%
N Automotive 112 48.9 42%
Q Information Technology Services 244 48.7 33%
M Infrastructure 212 48.1 34%
N Automotive 116 47.8 45%
R Commercial Real Estate 198 47.7 37%
N Automotive 496 47.6 46%
M Infrastructure 196 47.2 29%
S Food and Beverages 190 46.7 39%
N Automotive 360 45.7 38%
T Retail 784 45.5 30%
Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement
N Automotive 382 50.5 48% 27%
O Hospital & Healthcare 104 50.4 39% 30%
P Automotive 2993 50.0 36% 21%
D Real Estate 250 49.6 42% 24%
M Infrastructure 128 49.0 33% 20%
N Automotive 112 48.9 42% 16%
Q Information Technology Services 244 48.7 33% 20%
M Infrastructure 212 48.1 34% 31%
N Automotive 116 47.8 45% 28%
R Commercial Real Estate 198 47.7 37% 29%
N Automotive 496 47.6 46% 33%
M Infrastructure 196 47.2 29% 20%
S Food and Beverages 190 46.7 39% 24%
N Automotive 360 45.7 38% 23%
T Retail 784 45.5 30% 33%
38%
25%
Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t o...
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting
Perceived support for activities that are importantPrivate office vs. open plan
Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t o...
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting
Perceived support for activities that are importantPrivate office vs. open plan
• 0/10 workplaces in Top 10 are private offices
• 7/10 entirely or almost entirely open plan
• 3/10 are a mix of open and enclosed spaces
Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t or..
.
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting
Perceived support for activities that are importantPrivate office vs. open plan
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t or..
.
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work settingAverage Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t or..
.
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t or..
.
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Satisfaction with Workplace Physical Features of those who work in an Open plan work setting against the Top 3 high performing locations
Var
iety
of d
iffer
ent t
ypes
of w
orks
pace
Art
& P
hoto
grap
hy
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Gen
eral
Déc
or
Des
k / R
oom
boo
king
sys
tem
s
Mee
ting
room
s (la
rge)
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Mee
ting
room
s (s
mal
l)
Air
qual
ity
Nat
ural
ligh
t
Sha
red
stor
age
Pla
nts
& G
reen
ery
Acc
essi
bilit
y of
col
leag
ues
Noi
se le
vels
Offi
ce li
ghtin
g
Per
sona
l sto
rage
Tem
pera
ture
con
trol
Arc
hive
sto
rage
Des
k
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Spa
ce b
etw
een
wor
k se
tting
s
Cha
ir
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
Div
ider
s (b
etw
een
desk
s / a
reas
)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 High Performing Locations
Satisfaction with physical featuresOpen plan vs. Top 3 performing buildings
How many activities can a desk support?
11.7average*
1 Leesman database overall – average number of activities selected as important in respondents role
Sole epicentre of employee productivity
• 6/10 workplaces in top 10 are entirely or almost entirely designated workstations
• 3/10 mix of allocated and non-allocated
• 1/10 entirely or almost entirely unallocated
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Private or shared office
Satisfaction with physical featuresEnclosed offices
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Private or shared office Open plan or cubicle
Satisfaction with physical featuresEnclosed offices vs. Open plan
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Open plan or cubicle Flex - Low variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Open plan or cubicle Flex - Low variety Flex - High variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Flex - High variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)
OECD“Productivity remains the biggest obstacle to sustainable economic
recovery”
Organisation for Economic Co-operation & Development
leesmanindex.com
+
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