Village-Katrathal, Dis.-Sikar (Raj) +91 9913025100 nkchaudhary31@icloud.com

HOTEL/ RESTAURANT

Hospitality Management Professional having 3+ years of experience as a Service Crew Member /Front Desk Supervisor in the Food & Beverage Industry with strong skills in guest service, restaurant operations, maintenance and supervision

Excelling in supervising, training/mentoring junior staff to ensure that health and safety standards are maintained

Diligent & resourceful professional consistently meeting company standards and customer needs, thereby ensuring profitability, quality and excellent customer service

Thorough familiarity with Safety and Environmental policies and procedures with an ability to proficiently carry out the same; highly effective with problem solving skills and risk assessment; handling customer grievances efficiently

Good judgment of food quality and production with the ability to understand the impact of spoilage 

WORK EXPERIENCE

Sodexo Food Solutions India Pvt. Ltd Nov'14 - PresentDesignation: Sr. Supervisor

Hotel Royal Ascot, Dubai Feb'13 – April'14Designation: Waiter

Long beach Marina Pvt. Ltd. Singapore May'12 – Nov'12Designation: Service Crew Member

Mandiram Palace Hotel, India Jun'10 – Jun'11Designation: Front Desk Supervisor

AREAS OF EXPERTISE

Hospitality Management Strategies

Supervisory Management

Guest Service Operations

Customer Care Strategies

Stock Maintenance Food and Hygiene Problem Solving &

Emergency Rectification

TGI Friday, Mumbai Sep'09 - Mar'10Designation: Service Staff

INDUSTRIAL TRAINING:The Gateway Hotel Ganges, India Jun'08 - Oct'08Designation: Food & Beverage Trainee

Overall responsibilities as Service Crew Member/Front Desk Supervisor Manage and supervise all tasks related to the daily opening of the restaurant including

overseeing the breakfast/dinner shift and handling all guest needs and queries Welcome and interact with guests in a positive and friendly manner, delivering orders

to the guest’s table in the dining room/lounge/pool service area using designated pivot points

Ensure that the food served is fresh and up to quality standards

Replenish the supply of clean linen, silverware, glassware and dishes in the dining room

Provide assistance during peak shift hours, performing “Side Work”, pertaining to their craft, including but not limited to seating guests, taking their orders, making suggestions for beverage choices, cleaning work areas, stocking areas, polishing silverware and folding/rolling napkins

Greet, register and assign rooms to guests checking in to the hotel; Issue room keys and deliver instructions to bellhops

Verify customers' credit and establish how the customer will pay for the accommodation

Keep records of room availability and guest accounts either manually or via the computer database

Perform simple bookkeeping activities, such as balancing cash accounts

Review accounts and charges with guests during the check out process

Contact housekeeping or maintenance staff when guests report problems

Book and confirm reservations for guests

Answer inquiries pertaining to hotel services, registration of guests as well as guest activities available in and around the city, including shopping areas, dining and eat out locations, entertainment and travel directions/modes of convenient transport as well as arranging tours and booking taxis

Record guest comments or complaints, referring customers to managers as necessary

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Deposit guests' valuables in hotel safes or safe-deposit boxes

Handle table set ups and gained knowledge of different styles of table settings for different occasions

Assist in handling banquet operations

Worked in the bar and gained firsthand experience in making various types of cocktails and mock tails with additional responsibility of maintaining the bar book

Handle guests complaints, looking into their concerns and implementing problem solving techniques without any delay

Assist the team in the overall efficient and smooth running of the F&B service department

Supervise and manage conference meetings, ensuring past paced, efficient and quiet delivery of services, so as to not disturb the meeting while providing top quality task accomplishment

Involve in Suggestive Selling of the services offered by the hotel, thereby increasing profitability

Complete shift audits as required and print/document updated records

Handle the lost and found spreadsheet and log all items turned-in, ensuring that all lost and found items are kept safely until claimed by their respective owners

Familiarize new employees to the work environment and its various work demands

EDUCATIONAL QUALIFICATIONS

B.A in Political Science, Public Administration, Hindi Literature from the Rajasthan University, 10.5B.Sc. in Hotel Management and Tourism from the Annamalai University, India - 2010Advance Diploma in Hospitality Management from Singapore - 2012

References Available Upon Request