MUHAMMAD

QASIM----------------------------email: qasim0872@gmail.comPhone: 00923337812787 00923002222707United Arab Emirates

EXPERIENCE:

2015-2016

2009-2015

Working as Project Coordinator in Vision Tech (UNITED STATE FUNDING And Ufone) and Vendor at HUAWEI South

Responsibilities:

Handle problematic sites owner to run the site smoothly. Perform rent deduction activity successfully as instructed by Management. New site acquisition and NOC processing. CP energization at newly installed sites. Prepare different reports as demanded by H/O on weekly and monthly

basis. Keeping/ maintaining the record of (both in soft form and hard form) all

project related documents, agreements and renewals of sites. Attend meetings with other departments, army officials and government

officers. Cooperating with all the staff in order to develop a good rapport with them

Worked as Resident Engineer as Mobilink IT helpdesk South III

Responsibilities:

Send Service and Asset reports to Concerns Response to helpdesk calls in minimum response time Make work orders for 2nd & 3rd level of support Coordination with Franchises for technical support Installed Business Software’s. 2G, 3G installation Support Microsoft software. Rebuild of server and workstation Visit sites and consult vendors Documentation of all hardware and software faults with solutions.

2005-2008

Configure routers, firewalls, domain name services, e-mail, Web, and ftp services.

Solve modem connection problems, network configuration problems, and software and hardware conflicts.

Deploy and configure EPO/Norton/Symantec/MacAfee Antivirus software onto desktops.

Connect all systems to domain and configure user accounts. Set up of network printers for users. Remotely support clients PC/Laptop using Windows Net meeting and

Remote Desktop. Configure Microsoft Outlook settings to Exchange server. Provide user training and helpdesk support on site or over the phone. Set up backups and restores when necessary Build excellent communication lines with clients to keep them up to date

with the status of their call and provide outstanding customer service

Worked as Network Administrator in Wintrac

Responsibilities:

Install and support LANs, WANs, network segments, Internet, and intranet systems.

Install and maintain network hardware and software. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory

services. Maintain network facilities in individual machines, such as drivers and

settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and

intrusion detection systems.

INTERNSHIP:

Worked as Support engineer in Multilynx (Internee)

Response to helpdesk calls in minimum response time Send Service and Asset reports to Concerns Make work orders for 2nd & 3rd level of support Coordination with Franchises for technical support

EDUCATION / CERTIFICATIONS:

Masters in Computer sciences (MCS: 2015-2017) Masters in International Relations (2010)Bachelors in Computer Sciences (2003-2005)HSSC (2000-2002)SSC (1999) Diploma in information Technology (DIT)Advance Diploma in Information Technology (ADIT)A+, Networking and CCNA Training.

KEY COMPETIENCIES:

Repairing IT equipment and replacing parts.Accurately following diagrams and written instructions to repair a fault or set up a system.Maintain record of software licenses.Windows 7 / Active Directory / Windows Servers / Office / OutlookResolve complex problems, able to undertake 2nd line ICT problem diagnosis and resolution including remote diagnosis and support at customer premises.Undertake ICT implementation tasksHelp to ensure that targets are metAble to assist the Senior Technical Support Officers duties and can work in their absence.Troubleshooting customers’ issues relating to Internet, Landline, Mobile, VOIP and Internet Security services;Highly customer focusedAbility to work autonomously and to tight deadlineAbility to communicate technical issues to all levelsAbility to work in multi-cultural environment.Ability to work under pressure Perform multiple tasksAbility to learn new tasks quickly, Innovative & creative.Strong presentation skills, analytical and planning skills.

TECHNICAL AND COMPUTER SKILLS:

Package / Suite: MS-Office Suite (Word, Excel, Functions, Formulas, and Power Point)Good Analytical skillsTrouble shooting of all standard Software.Experience of AMOS system.CSRPRESTIGEEversuite Experience .Desktop setup and configurationPC hardware knowledgeActive Directory experienceBasic knowledge of ASP, SQL Server and PHPKnowledge of Windows XP, Windows 7 and Windows 8 Microsoft office 2010 / 2013

REFERENCES : Will be furnished if necessary