MSP 관리 서비스 기술
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Transcript of MSP 관리 서비스 기술
AdventNet/Telemant
Confidential
MSP 관리 서비스 기술
2001 년 12 월 7 일
텔리맨트
AdventNet/Telemant
Confidential
Contents
U.S. and Asia MSP Market Highlights
Web NMS MSP Architecture
Demonstration
U.S. and Asia MSP Market Highlights
November, 2001
AdventNet/Telemant
Confidential
Overview
Value PropositionDefinition
• A vendor that remotely manages and monitors:
• Enterprise applications
• ERP
• CRM
• Firewalls
• e-Business applications
• etc.
• Network infrastructure
• Systems infrastructure
• No need to staff up to perform monitoring and management
• Outsourcing IT monitoring and management can be a good solution when there are hiring freezes
• Internal IT staff can can focus on development of new features and improving business
• Enterprises can focus on their core competence
• Conservative, scalable form of outsourcing
• Customer still owns the applications and infrastructure if the MSP runs into problems
• Relatively cheap, easy and unobtrusive way for a customer to prevent outages and malfunctions
• Since MSPs typically operate remotely, they do not possess sensitive or corporate data, thus alleviating security concerns
AdventNet/Telemant
Confidential
Illustrative ExamplesCustomer Description MSP Details
OurHouse.com Exclusive Internet Distribution Channel for
ACE Hardware
Totality Monitor and manage applications
R.R. Donnelly & Sons
Telenisus Monitor Checkpoint firewall
$5 billion Printing company
Meritage NetSolve Manage a WAN that connects all 29
companies under Meritage’s umbrella
$800 million manufacturing-services
company
Wickes NetSolve Monitor the AT&T frame-relay network that
connects Wickes’ 115 stores
Estimated benefit: $10,000/month
$1 billion lumber and building supply retailer
AdventNet/Telemant
Confidential
Customer Description MSP Details
GFINet Metromedia Fiber
Network (MFN)
Manage the ERP system and web applications
Estimated benefit: $1.6 million/year
Online arm of financial services company GFI
Brother International
SeventhWave Technology
Monitor the SAP systemBusiness equipment manufacturer
MSL Electronics manufacturing services
company
InteQ 24 X 7 Data center support for 12 servers
Cost: $10,000-$15,000/month
for 35-plus objects. (Objects: Servers, DBs,
Oses, applications)
Illustrative Examples
AdventNet/Telemant
Confidential
Demographics
• Total number: About 200
• Different kinds:
• Pure play: Most basic – just manage and monitor customer applications and networks – e.g. SiteLite, SevenSpace
• Colocation and hosting: Specialize in providing the space and hardware needed to physically house and power infrastructures, offering monitoring and management as a secondary product – e.g. Digex, Exodus, Verio
• Key trend:
• Alliances among pure play and colocation and hosting companies
• Turnkey MSPs: Offer enterprise systems management services
• Internet MSPs: Use tools developed specifically for Internet-based applications; target a specific management concern, e.g security, performance testing, Content Delivery Networks and storage
• Infrastructure MSPs: Manage e-Business applications, as well as the physical infrastructure for hosting these applications
MSP Trends in the United States
AdventNet/Telemant
Confidential
Key TrendsObjectives of eDiagnosticsCustomer Interaction
• Primary Target: Midsize Organizations• Current Coverage: About 3%- 5% of
potential market• Some analysts estimate market size to be
$10 billion by 2004 (20%~25% of the potential market)
• Typical Billing Model: • Initial start-up fee • Per-device on a monthly basis
• e.g. Triactive• Installation fee: About $6,000• $10/month/endpoint. (Endpoint = any
server or network device, including switches, routers and gateways).
• 1, 2 or 3 year service contracts• Data gathered is often owned by the MSP
• Customer must pay additional fees to gain access to that info on an ad-hoc basis
• Geographic proximity and personal relationships key to penetrating the midsize market
• VARs expected to become MSPs and resell technology components to small and medium-sized businesses as well as offer services
• Traditional outsourcers (e.g. Accenture, CSC, IBM Global Services and Perot Systems) are moving in
• Specialize in industry verticals
• Specialize in a specific discipline (e.g. database management)
MSP Trends in the United States
AdventNet/Telemant
Confidential
MSP Trends in the Asia
Key TrendsObjectives of eDiagnosticsCustomer Interaction
• Primary Target: Midsize Organizations• A shift from a product focus to one based
on services. • Incremental recurring revenue base
• Able to cross-sell further services to existing customers
• The experience gained with one customer across its whole base of end-users
• Typical Billing Model: • Initial start-up fee • Big Enterprise; multi-million dollar
accounts spanning 3-5 years • The small and medium enterprises
(SMEs) • SMEs have neither complex
networks in Asia nor mission critical applications
• 12 to 36 months contracts
• Geographic proximity and personal relationships key to penetrating the midsize market
• Network Vendors/VARs and Existing Service Providers expected to become MSPs and resell technology components to small and medium-sized businesses as well as offer services
• Traditional Existing Service Providers (Carriers, ISP, IDC) are moving in
• Specialize in a specific discipline (Network performance, Storage and Security Management)
AdventNet/Telemant
Confidential
Key MSP TechnologiesKey Technology
• J2EE
Primary Rationale
• Web Services
• Extranet
• To facilitate seamless scalability as the number of customers and the size of the managed infrastructure grows
• To facilitate standards-based communication among the different components of the distributed infrastructure
• To facilitate inter-organizational communication based on IP technologies, including security
AdventNet/Telemant
Confidential
Security Issue in MSP
IT managers have been reluctant to give up total control of their infrastructure management solution to a third party, due to security and data access concerns
MSPs can alleviate many of these concerns by hosting a majority of core applications directly on the customer's site.
Dynamic application upgrades and long-term trending capabilities can be performed from a remote source.
monitors the company's network, systems and applications, and provides alerts via page, Web or e-mail, allowing the customer to quickly identify and address problems.
A fully integrated infrastructure asset-reporting functionality
Daily and weekly utilization reports
security scans for intranets, Web servers, firewalls and network devices--including routers and switches--to identify security vulnerabilities on the network
AdventNet/Telemant
Confidential
Agreement between MSPs and customers
Prenuptial agreement between Service Provider and Enterprise Customers
Easy to switch service provider
20 hours of free consulting to aid the transition
ISPs’ SLAs are so convoluted, and intended to protect service provider rather than the customers
Back-up planning, parallel service and cut over
Gathered data: quite valuable and expensive
Financial Penalties: an incentive for both parties
Does not have to be a "life partner
migration need not be a tricky or complicated process
Migration to a new MSP Preparation and planning;
risk assessment Migration; to make sure
that each step of the documented migration
Post migration; to make sure performance, back-up, monitoring and alerting systems together with any client reporting and statistics analysis
AdventNet/Telemant
Confidential
MSPs Join Hands to Survive
“two heads are better than one” To complement one another's offerings
through partnerships Customers only want a single point of
contact, a single contract, single SLA [service-level agreement]
Global MSP Network consortium MSP service offerings through
consultants and resellers
Web NMS MSP Architecture
AdventNet/Telemant
Confidential
Outline
Product Overview Target Markets Architecture Service Architecture Server Design Probe Design Report Server Design
contd…
AdventNet/Telemant
Confidential
Outline
…contd
Product Features Technology Resources Managed Competitive Advantages Future – A Road Map
AdventNet/Telemant
Confidential
Product Overview
A comprehensive Management Services Delivery PlatformTM
Offers web-based distributed Customer Network Management
Capable of managing Applications, Systems, Servers and Network elements
High Scalability and Extensibility Customizable and multi-tier architecture
contd…
AdventNet/Telemant
Confidential
Product Overview
…contd Easy deployment of components Manages multiple customer networks
from a single server Supports Service Level Management Customizable and segmented views for
each customer
AdventNet/Telemant
Confidential
Target Markets
AdventNetWeb NMS
MSP Edition
Management Services
Providers ( MSPs )
Web Hosting Providers ( WHPs ) Large Enterprises
AdventNetWeb NMS
MSP Edition
Management Services
Providers (MSPs)
Web Hosting Providers ( WHPs )
Large Enterprises
Application Service Providers
( ASPs )
AdventNet/Telemant
Confidential
Target Markets Management Service Providers
Deliver management as a service for small and medium enterprises
Web Hosting Providers Manage customer Hardware and Software in Data
Center
Large Enterprises Internal MSP division to manage various functional
departments
Application / Network Service Providers Measure availability and service levels from customer
perspective
AdventNet/Telemant
Confidential
Architecture
Helps manage multiple customer networks from single server Provide customers access to their management data through the web
AdventNet/Telemant
Confidential
Architecture
Monitors the performance of the departmental networks Customizable and scalable to the needs of the enterprise and
its departments
AdventNet/Telemant
Confidential
Architecture
Segments and stores multiple customers’ data in a central database Secured access to customer-specific data to the customers
AdventNet/Telemant
Confidential
Architecture
Provides ways to measure and report service levels Monitors performance, availability and service levels against
SLAs and reports them to the customers
AdventNet/Telemant
Confidential
Service Architecture
Web NMS MSP Edition consists of Relational Database Back End Servers Front End Servers Report Servers Software Probes User Clients – HTML UI NOC User Clients – JAVA UI
AdventNet/Telemant
Confidential
Server Design
Web NMS MSP distributed server consists of Back End Server containing
Topology Server Events and Alerts processing units Performance Server Configuration Server Administrative Server
Front End Server containing UI based on JSP and Servlet technology Web server for HTML / JSP client UI
AdventNet/Telemant
Confidential
Server Design
AdventNet/Telemant
Confidential
Probe Design
Web NMS MSP Probe consists of Discovery Engine Performance Engine Data Collection Engine Communication Engine Trap Reception and Processing Engine
AdventNet/Telemant
Confidential
Probe Design
AdventNet/Telemant
Confidential
Report Server Design
The MSP Report Server consists of Reporting Engine
Scheduled Reports Custom Reports Backlog Reports Generation Email notification upon completion of scheduled
Report Generation. Cleanup of old Reports – Delete/Archive
Built-in Web Server
AdventNet/Telemant
Confidential
Report Server Design
AdventNet/Telemant
Confidential
Product Features
Probe Extensible XML Configurable Monitors applications and network elements Dynamic downloading of configuration needed for resource Server-driven configuration
Probe – Server communication Standard is HTTP, customizable protocol : RMI, HTTPS Server communicates to Probe Communication through a firewall
contd…
AdventNet/Telemant
Confidential
Product Features
Component Availability Redundancy of Back End and Front End servers Fail-over and Fault Tolerance Load-balancing of BE and FE servers for optimal
performance Redundancy of Report Servers with Fail-over support
Service-Level Management Grouping of resources under services Customizable Service definition Reporting against SLA metrics
contd…
AdventNet/Telemant
Confidential
Product Features
Discovery Discovery of network elements, applications, servers and
services Rediscovery after specified time intervals
Performance Management Resource, service, network availability Reporting performance metrics Remote Host monitoring
Fault Management Alarms and Events Event and Alarm correlation Customizable root cause analysis
AdventNet/Telemant
Confidential
Technology
State of the art Java-based and web technologies JSP 1.1, JDBC 2.0, Java RMI 1.0 Java Servlets 2.2, JavaScript JFC JDK 1.2.2 DHTML, HTML HTTP 1.0, 1.1 SNMP v1, v2, v3 XML 1.0
AdventNet/Telemant
Confidential
Resources Managed
Applications Web, FTP, SMTP, POP3, IMAP4, DNS, DHCP,
MS Exchange Servers IP Hosts
CPU, Memory, Disk Process Statistics, UNIX Syslog files
SNMP capable devices Routers, Switches
Databases with JDBC compliant Drivers Printers
AdventNet/Telemant
Confidential
Competitive Advantages
State-of-the-art technology Distributed, extensible and customizable
framework Customer Network Management Managing overlapping IP space Quick time-to-market Lower entry cost Easily deployable Good return on investment
AdventNet/Telemant
Confidential
Future – A Road Map
NT Servers Security monitoring Application Servers Lotus Notes, Web Sphere, Sybase, Web-Logic etc. Mini Probe and Probe as an Agent Beyond Fault and Performance Management
Capacity management tools Policy based configuration tools
…and much more !
AdventNet/Telemant
Confidential
Features of MSP 1.1
Distributed and Multiple Server Architecture (Fes & BEs)
Server Failover Support Multiple Primary Servers Server to Probe communication Distributed Report Server architecture Report Server Failover Support Form based authentication
AdventNet/Telemant
Confidential
Features of MSP 1.1
RMI & HTTPS mode of communication between Probe and Server
Advanced Trap Parser Configuration Application Data Collection (Non SNMP) Support for discovery of DHCP ranges in the
Probe Extensive runtime resource management Comprehensive multiple owner support in the
Probe
AdventNet/Telemant
Confidential
Features of MSP 1.1
Monitoring of NTP Servers, Oracle Servers and Host Resource parameters
Owner-specific reports configuration and administration
Clean up of old reports Java User Interface New-look customizable HTML UI
AdventNet/Telemant
Confidential
Features of MSP 1.2
Mini Probe as an Agent On-demand discovery of Applications Additional Tools for Probe crash recovery,
downloading files & patches, tool to handle Server IP change etc.
Enhancement in Host Resource monitoring and configurations
Clean up of history data in the Server