MSFT & IBM Integrations roadmap · 3. Communications History –select to display incoming/outgoing...

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

MSFT & IBM Integrations roadmap

김병구 (Ryan Kim)

Unified Communications & Collaboration

UC Office of the CTO


Integration With Microsoft Office

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

Cisco UC IntegrationTM for Microsoft Office Communicator

CUP 7.0(RCC)

Q3CY08

Cisco UC Integration for MOC 7.1

MidCY09

Cisco UC Integration for MOC 8.0

1HCY10

7.1

8.0

7.0

OCS and LCS Remote

Call Control integration

(since R6.0)

CUCM 7.0 with OCS

2007 for SimRing

CUP 7.0 Federation

with OCS 2007

Seamless Cisco UC

integration to Microsoft

Office Communicator

Softphone and

Deskphone control

Single call control

infrastructure

HiDef Video for both

Deskphone & Softphone

Web-share escalations:

Webex, MP, LiveMtg

Visual Voicemail

Richer end-user phone

features, incl. SRST

Unified Communications System Releases


Cisco Unified Communications Integration for MOC

Product Overview

Seamless collaboration with Cisco UC & Microsoft instant messaging (IM)

Extends proven Cisco UC services to MOC with a single easy-to-manage communications platform



What made it into R7.1

Call Setup

Right-click to call/conference from buddy list or IM session

Call from MOC search

Direct dial via dialpad

Incoming Call Alerts (Defer to Voicemail)

In Call Features

Conversation information … call status, participants, participant presence (OCS), duration

DTMF, call waiting, mute, transfer (blind, consultative), conference, redial, hold, hang up, merge, park, shared line retrieval

Volume (Soft Phone Mode)

Launch IM

Mobility Features

Single Number Reach

Mobile Handoff (Soft phone Mode)

Extension mobility

Call History

Placed, missed, received calls in Client call history

Call history in Outlook (Optional)

Audio Support

Codecs : G.722, G.711, G.729a, iLBC voice codecs, including SRTP

Mobile Handoff (Soft phone Mode)

SRTP – Secure Audio

Audio tuning wizard

Call Control

SIP call control, including TLS

Call history in Outlook (Optional)

Call forwarding

E164 Number translation (Dial rules)

Reverse Number lookup (Dir. Lookup rules)



What made it into R7.1

Presence / Availablity

OCS based presence (CUP not required)

On/Off Hook Line Presence (across devices)

DND – set via MOC or IP Phone

Operation Modes

Soft phone (CSF based SIP Endpoint)

Desk phone Control (CTI based)

User switch between modes

User/Support Tools

Online Help

Call statistics

Server health tool

Error reporting Tool

Survivability

Call survival if MOC/OCS becomes unavailable.

Deployment

Design for “Push to Desktop” Deployment

Support Option for Microsoft Group Policy based configuration.

Application Integration

Click to Call from Microsoft Office Suite

Click to Call from Web browsers

Call from Clipboard

TEL: URI Support

Localisation

French

Japanese

Spanish

German

Italian

Portuguese (Brazilian)

Dutch

Swedish

Russian

Danish

Chinese (Simplified)

Chinese (Traditional)

Korean, Arabic

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7

Users generally interact with CUCIMOC via the Communications Pane

Users initiate calls by dragging contacts from the contact list to call icon

Users can also right click a contact to make a call

Cisco UC Integration™ for Microsoft Office Communicator

The Communication Pane




1. Phone icon – drag contacts to this button to place a call

2. Voicemail access button – select to call your voice message service

– Features a message waiting indicator that will appear if there is a voicemail message

3. Communications History – select to display incoming/outgoing calls i.e. received, placed and missed calls

4. Phone mode – (softphone icon showing) select to switch from Softphonemode to Deskphone mode

5. Options – select to modify particular user options, such as call forwarding

6. Integrated Key pad - for ad hoc dialing


Note: Early prototype of interface. May vary from what is shown here.



The Communication Pane will show different views based on the current status of the client




It’s also possible for the Communication Pane to exist outside the MOC application

Typically, this would happen if OCS/MOC becomes unavailable

Use “-x” to enable application to run outside MOC



Feature Overview: Making a Call

Calls can be made by dragging and dropping a contact on to the call Icon




Calls can be made by dragging and dropping a contact on to the call Icon

If multiple numbers exist for the contact, the CUCIMOC contact card is displayed

The user then clicks on the required destination Call destinations include

Business, Mobile, Home




Alternative calling methods include “Right-Click” and “Place a Call”

The CUCIMOC Dial pad



Feature Overview: In Call Functions

Conference / Merge Calls

Transfer Call

Transfer to alternative device (Cell etc)

Call Park / Retrieve

Hold

Mute



Feature Overview

Contact selection window used with Conference & Transfer

Call parked at 401, can be retrieved by calling 401

Transfer to Alternate Device provides handover to Cell/Home phone or other remote location.



Feature Overview: Call Conference/Merge

Two Calls in the Conversation Window

Merged into a conference with roster



Other ways to create a Conference

Drag a contact into and existing call

Drag multiple contacts onto the call icon

Select multiple contacts using

[CTRL] click to drag a group of

contacts onto the call icon



CUCIMOC Tools menu extensions

CUCIMOC extends the MOC tools

menu to add other functions

• User Help

• Device selection

• Status information

• Sign Out



Feature Overview : Call History

Call History is available from within Office Communicator

A user may also select to have Call History placed in the Conversation History in Outlook with IM History

Enabled in the UC Integration options window


Options Icon provides access to basic CUCIMOC options


Feature Overview : User Options


Product

Architecture



Component Overview

The Integration brings together multiple components to deliver the Solution and User Experience

Microsoft Active Directory

Microsoft Office Communications Server 2007

Cisco Unified Communications Manager 6.1(3) or later

Microsoft Office Communicator

Cisco Unified Client Services Framework



Active Directory / Domain Controller Active directory is providing

directory services for both the Cisco UC and OCS environment

AD users are activated to use IM and presence services of OCS

We recommend AD users are synchronized into Communication Manager

AD provides LDAP lookup for extended contact details

We recommend AD is used for authentication for the solution

AD may be providing certificate authority services



Cisco Unified Communications Manager Cisco Communications Manager is

the call control component of the solution

For Soft phone operation:

Provides registration and authentication of soft end points

Provides secure SIP signalling

For Desk phone operation:

Provides Computer Telephony Integration (CTI) control of physical endpoint devices

Authenticates users for device control



Office Communication Server

Office Communications Server provides IM and Presence services for the Solution…

Point to Point and Group Chat capabilities

IM logging for compliancy

Contact CommunicationAvailability using presence

Address Book Service and update management and distribution

NOTE: Enterprise Voice is neither enabled nor required for the solution



MOC with Cisco Soft phone Integration

Cisco UC Integration is exposed as UC controls in Office Communicator

The Cisco Integration interacts with MOC API’s for information on Contacts and to set Presence

SOFT PHONE

When running the Integration in Soft phone mode, the Integration will register as a “Client Services Framework”SIP Endpoint in Cisco Unified Communications Manager.



MOC with Cisco Desk Phone Integration

Cisco UC Integration is exposed as UC controls in Office Communicator

The Cisco Integration interacts with MOC API’s for information on Contacts and to set Presence

DESK PHONE

In Desk Phone mode, the Integration will register with the Communication Manager CTI Server.



Answers to common questions!

OCS is ONLY providing IM and Presence functions

There are NO SIP trunks between OCS and CUCM

MOC is NOT terminating any Media, CSF terminates calls

MOC/OCS is not performing any signalling for Voice

Solution is NOT using Microsoft Remote Call Control

The Cisco Presence Server is NOT used in solution

CUCIMOC is using AD/OCS Address book for contacts

CUCM is performing all Voice call control using SIP/CTI



Solution Architecture (Cluster View)


Product

Requirements



OCS/MOC Supported Versions

Office Communications Server Version supported:

Microsoft Office Communications Server 2007

Release 1

Release 2 (Support for R2 is planned to be available in a maintenance release to follow FCS. )

Microsoft Office Communicator Version Supported:

Microsoft Office Communicator build number 2.0.6362.36 or greater

A Microsoft hot-fix to upgrade Office Communicator is available from http://support.microsoft.com/default.aspx/kb/957465

http://support.microsoft.com/default.aspx/kb/957465



Unified Communications Manager Versions

UC Integration Versions supported:

Unified Communications Manager 6.1(3)

Requires COP file to support CSF Devices

Requires COP file to support Dial rules

Unified Communications Manager 7.0(x)

Requires COP file to support CSF Devices


Unified Communications Manager 7.1




Phone Support

Phone Models Supporting CTI Include

7985G

7975G (SIP)

7971G

7970G

7960G

7961G

7962G

7945G(SIP)

7942G

7941GE (SIP)

7931G

7911G

7912G

7906G

Note: This is nota complete list ofsupported phones.



Desktop Hardware/Software Min. Requirements

Desktop PC

Laptop PC

Property Minimum Requirements:

Audio OnlyInstalled RAM 1024MB (Vista)

Free disk space 120 MB

CPU speed/type 2.4 GHz Intel Pentium IV

I/O ports USB 2.0 port

Operating System Windows XP SP2 SP3, Vista

Property Minimum Requirements:

Audio OnlyInstalled RAM 1024MB (Vista)

Free disk space 120 MB

CPU speed/type 1.5 GHz Intel Pentium M Centrino

I/O ports USB 2.0 port

Operating System Windows XP SP2 SP3, Vista


Desktop OS Requirements

Operating System 32 - Bit 64 - Bit

Windows XP SP2 Supported Not Supported

Windows XP SP3 Supported Not Supported

Windows Vista Business SP1 Supported Supported

Windows Vista Enterprise SP1 Supported Supported

Windows Vista Ultimate SP1 Supported Supported

Other Desktop Software Requirements / Options

Unity & Unity Connection

Any version of Unity/Unity Connection that has a Telephony Service Provider compatible with the deployed Unified Communications Manager are supported

Note: CSF does not directly communicate with Unity and provide MWI only

Outlook 2003 & 2007


Desktop Hardware/Software Min. Requirements



Key Questions

What Client Operating systems will be supported

Windows XP (32-bit) SP2, SP3, Windows Vista (32 bit / 64 bit (WOW))

What Version of Communication Manager will supported

Communications Manager 6.1(3), 7.0.x, 7.1.x

What version of OCS will be supported

MOC R1 with OCS 2007 R1 & R2MOC R2 with OCS 2007 R1 & R2 (planned by CY3Q09)



Key Questions

Microsoft Live Meeting compatibility

Currently testing MS Live Meeting to confirm compatibility

Will confirm compatibility (or not) prior to FCS

Will Video / CUVA be supported

Performance and compatibility criteria under investigation

Will confirm support (or not) prior to FCS

We don’t recommend using MS Video with CUCIMOC

Demo / Lab availability

Code will be available with Beta program for INTERNAL use.



EFT / BETA / Release Schedule

What is the current status of CUCIMOC phase 1

CUCIMOC has been in use on the BU Alpha system for several months

EFT is in Progress with a distribution of Customers around the world

BETA Program is due to start later this month(BETA Program is very FULL and is now CLOSED)

When are we expecting to ship the product

First customer shipment is expected in July

Where can I get more technical details on CUCIMOC

The CUCIMOC Design Session running on Wednesday



Introducing CUCIMOC 8.0

Is a second release of CUCIMOC planned?

Yes, The next version of the Cisco UC Integration for MOC is currently in development

Has the next release been EC’ed

EC completed 22nd April 2009

When is expected FCS

H1 CY10

What features are planned for the next release

The next release will be based on Client Services Framework 8.0

This will enabled CUCIMOC to support …..


Overview of CUCIMOC 8.0

H.264 AVC only

Deskphone and Soft phone

Improved* video resolutions

(VGA, 720p HD)

ViPR Testing

ISAC Codec Support

Create & Launch Cisco

ad hoc share

Live Meeting Compatibility

Secure Messaging, IMAP IDLE

Basic Retrieve, examine, playback, delete

Plans to add support for Windows 7,

32 bit and 64 bit version

ASA Phone Proxy

support for Soft phone

Mode

Unified Communications

Manager SRST support for

Soft Phones


UC Widget Click to Call


Instantly call from the desktop with Unified Communications Widget - Click to Call

Enabled Click to Call function in many desktop applications including:

•Microsoft Office (Word, Excel, Outlook)

•Internet Explorer, Firefox

•Dial from Clipboard

• Click to Call uses web services rather than CTI so its less resource intensive

• $0 download from http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282224838

• Click to call is an EASY WIN!

• Click to call can help maintain your position in your account!

• Could hold back M$!!!

WebDialer

WebService

Microsoft Internet Explorer & Microsoft Office

Microsoft Outlook

UC Manager

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282224838

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282224838


Key Takeaways

Cisco offers 3 types of Desktop UC client solutions

Cisco UC client and Presence infrastructure (CUP/CUPC)

Cisco Webex Hybrid solution (Connect/CSF)

Cisco MSFT/IBM integrations (CUCIMOC & IBM)

Jabber delivers market-leading EIM in CUP and provides leading edge Federation and Hybrid interop

The CSF is the key common component which will underpin all our Desktop UC experiences going forward

End to end Cisco UC client Solutions are the most functional and have the best User Experience and TCO

We provide the best and most innovative 3rd party UC integrations with a focus on native UC user experience

MSFT & IBM Integrations roadmap · 3. Communications History –select to display incoming/outgoing...

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Transcript of MSFT & IBM Integrations roadmap · 3. Communications History –select to display incoming/outgoing...