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Ti c thng k sdng Dch vVCB SMS-B@nking u ?

Cu 01

Trli : Hin ti khch hng c thng k sdng Dch vVCB-SMSB@nking ti cc knhsau:

- Cc im giao dch ca Vietcombank trn ton quc.

-

Qua Dch vCc my ATM trn h thng ca Vietcombank( p dng i vi Khchhng sdng thATM ca Vietcombank).

Nhng chc nng Dch vVCB-SMS B@nking em li cho khch hng ?

Cu 02

Tr li: Bt c lc no 24 gi trong ngy v 7 ngy trong tun (24x7), dch vVCB SMS-B@nking qua tng i 8170 htrkhch hng tra cu cc thng tin sau:

- Thng tin vsdti khon.- Thng tin hn mc ca tt ccc loi thtn dng.- Thng tin 05 giao dch gn nht v chi tit tng giao dch.- Thng tin vtgi, li sut.- Thng tin a im t my ATM, quy giao dch.

-

Ngoi ra, NHNT cung cp cc Dch vgia tng trn SMS B@nking gm:- Dch vtin nhn chng - nhn tin nhn thng bo mi khi thay i sdti khonv chi tiu thtVietcombank.

- Dch vVCB-eTopup np tin cho thu bao di ng trtrc (p dng cho cc mng ding Vinaphone, Mobiphone, Viettel ).

Ti c th thay i s in thoi/S ti khon mc nh s dng Dch v VCB-SMSB@nking u ?

Cu 03

Trli: Hin ti khch hng c ththay i sin thoi/ Sti khon mc nh sdng DchvVCB-SMS B@nking qua cc knh sau:

- Cc im giao dch ca Vietcombank trn ton quc.- Qua Dch vNgn hng trc tuyn VCB-iB@nking.-

Qua Dch vNgn hng qua in thoi VCB-PhoneB@king.

Ti mun s dng Dch v VCB-eTopup np tin ti khon in thoi di ng trtrc th cn phi p ng nhng yu cu g ?

Cu 04Trli: sdng Dch vVCB-Etopup khch hng cn :

- ng k sdng Dch vVCB SMS-B@nking- L thu bao trtrc ca cc mng di ng Vinaphone, Mobiphone hoc Viettel.

Ti c thsdng Dch vVCB-eTopup np tin ti khon in thoi di ng trtrctheo cc mnh gi no ?

Cu 05Trli: Hin ti Dch vVCB-eTopup htrkhch hng np tin qua vi cc mnh gi sau:

30 nghn ng (30N), 50 nghn ng (50N), 100 nghn ng (100N), 200 nghn ng (200N),300 nghn ng (300N), 500 nghn ng (500N).

Lm thno ng k sdng dch vnhn tin chng?

Cu 06Trli: Khch hng chcn ng k 01 ln duy nht cho n khi khch hng khng mun sdng.- ng k sdng mi v sdng li dch vnhn tin chng: Son tin VCB CD gi 8170-Ngng sdng dch vnhn tin chng: Son tin VCB CD HUY gi 8170

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Ph sdng Dch vVCB SMS-B@nking c tnh v thu nhthno?

Cu 07

Trli:- Ph dch vnhn tin truy vn thng tin c cc mng di ng thu theo mc ph cc

n vny quy nh i vi u sca Dch vgi trgia tng. Hin ti mc ph i vimi tin nhn truy vn thng tin, tin nhn gi n u s8170 l 1000 ng/01 SMS.

- Ph dch vnhn tin chng: Vietcombank thu trc tip t ti khon mc nh cakhch hng mti Ngn hng vi mc trn gi 8800 ng/thng/sin thoi vo uthng k tip, khng ph thuc vo s lng tin nhn thng bo bin ng sd tikhon, sdng thtn dng khch hng nhn c trong thng.Nu trong thng, khch hng nhn tin ngng sdng dch v(VCB CD HUY gi 8170),Vietcombank vn thu ph sdng dch vnhn tin chng ca thng , trtrnghp thi im nhn tin ngng dch vthuc thng lin trc v trong thng ny khchhng khng nhn tin ng k sdng li (VCB CD gi 8170).

Ti ng k sdng Dch vVCB SMS-B@nking thnh cng tuy nhin khi dng inthoi Iphone gi tin nhn truy vn n u s8170 khng thy phn hi tDch v.

Cu 08

Tr li: Theo phn hi ca khch hng khi sdng Dch vVCB SMS-B@nking, cc dngmy Iphone v Blackberry c thbli khi sdng Dch v(nhn tin n tng i 8170,tuy

nhin khng nhn c tin nhn phn hi t Dch v). Trong trng hp ny, ngh qukhch hng lin hvi cc mng di ng c hng dn ci t sdng Dch vgi trgiatng trn tng loi my.

Ti ng k sdng dch vRoaming ca Telco (Vinaphone, Mobiphone, Viettel) thc sdng c Dch vVCB SMS-B@nking ti nc ngoi hay khng?

Cu 09Tr li: Khch hng ng k Dch vRoaming ca Telco c th sdng Dch vVCBSMS-B@nking nhtrong nc, cc ph tin nhn khch hng phi trtheo quy nh ca ccCng ty vin thng di ng.

Ti sdng Dch vVCB-eTopup np tin in thoi i ng trtrc khng thnh cngtuy nhin ti khon tin gi ti Vietcombank vn btr?

Cu 10Tr li: Hin tng trn thng xy ra khi cc mng vin thng trin khai khuyn mi mnguyn nhn la do li ca cc mng vin thng ny. Trong trng hp ny, nghQu khchhng lin hvi Trung tm Dch vKhch hng Vietcombank theo sin thoi 1900545413c htrgii quyt.

Ti ng k dch vNgn hng trc tuyn VCB-iB@nking, thc hin chuyn khontrn VCB-iB@nking ti c cn ng k thm dch vVCB-SMSB@nking hay khng?

Cu 11Tr li: C, c th thc hin chuyn khon trn VCB-iB@nking, ngoi vic ng k sdng dch vNgn hng trc tuyn VCB-iB@nking, khch hng phi ng k thm dch vVCB-SMSB@nking, nhn m xc thc OTP trong chuyn khon.

Trong cc giao dch trn knh Ngn hng trc tuyn VCB-iB@nking, ti c phi nhn tinnhn OTP khng?Cu 12 Trli: Khng, Vietcombank schng gi OTP ti sin thoi ng k ngay khi khch

hng hon tt xc nhn.

Lm thno ng k sin thoi nhn OTP?Cu 13 Tr li: sin thoi khch hng nhn c OTP chng t pha Vietcombank, khch

hng phi:

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- ng k dch vVCB-SMSB@nking vi sin thoi ng vi ti khon mc nhssdng thanh ton, chuyn khon ti knh VCB iB@nking.

- ng k sin thoi l sin thoi nhn OTP: trong ln u thc hin giao dchti knh VCB-iB@nking tngy 01/09/2010, mn hnh shin thhng dn v chophp khch hng ng k sin thoi nhn OTP ngay trn giao din VCB-iB@nking.Sau khi ng k thnh cng, khch hng c th thc hin giao dch thng thng vVietcombank schng gi OTP ti sin thoi ng k (khch hng khng phison tin ly OTP)

Ti c bmt ph nhn OTP khng?

Cu 14Trli: Vi cchchng gi OTP ti sin thoi khch hng, Vietcombank hon tonmin ph vic nhn OTP ca khch hng.

u mi htrkhch hng trong qu trnh sdng Dch v

Cu 15

Trli: Trong qu trnh sdng Dch v, nu c vng mc, qu khch c ththam kho vthng tin hng dn sdng Dch vti website ca Vietcombank www.vietcombank.com.vnhoc lin hvi Trung tm Dch vKhch hng Vietcombank theo sin thoi 1900545413c htrgii quyt.

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